Firefox Crashes Silently at Start-up

Firefox has been crashing on start-up for the past few weeks. I've tried safe mode, a profile reset, a clean re-install, and several clean installs of different versions (4.0, 4.1, 5.0 and 6.0b1) in attempts to resolve this, all without success. Occasionally Firefox will start successfully and will stay stable once it has, but this is a very rare occurrance. I've run scans with Avast Antivirus, Malwarebytes and SUPERAntiSpyware, which all came back clean.
The only changes to the system around the time the problem started were CPU and RAM upgrades (with new, known-good parts) and a BIOS update required to use the new CPU. Firefox is the only program crashing in any way/shape/form since this upgrade.

Hey Seifer10357,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps!

Similar Messages

Firefox crashes - will not start at all

If I try and start Firefox all I get is the Mozilla Crash Reporter, if I try and restart Fireofox from the Crash Reporter screen all I get presented with is the Mozila Crash Reporter again. If I try and submit a crash report the Crash Reporter states "there was a problem submitting your report", hence no crash ID available.
The issue started when I updated my old, maybe version 5, Firefox with version 9, since then I have been unable to start Firefox.
I have tried unistalling Firefox, including deleting personal settings, and restarting the PC in between deleting Firefox and attempting to reinstall it. None of this works. Firefox will also not start in safe mode.
Mozilla Crash Reporter details added to the below Troubleshooting Information info box.

Does Firefox start if you boot Windows in Safe mode (press F8 on the boot window)?
See also:
*http://kb.mozillazine.org/Browser_will_not_start_up
*http://kb.mozillazine.org/Firefox_crashes
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Our firefox crashes as it starts up. Can't find any solutions that work on your website. Have to have firefox for business purposes. Please help!

Hello,
We have used Firefox for years. We have Mac 10.6.8 and Firefox 11.0. It has been working fine until today. I have no idea what could have messed it up. Now every time we try to start it up an error box appears announcing that the application has crashed. My computer has already sent you quite a few error reports. I have to have Firefox for business purposes. Would appreciate help as soon as possible.
Thank you,
Nikol Jones

Please do the following:
Visit www.getfirefox.com in safari, download and install Firefox 17.0.1. Try to open Firefox. If that doesn't work, follow these instructions:
#Open the Finder by clicking the smiley face icon in the dock.
#Navigate to the following directory: ''~ / Library / Application Support / Firefox / Crash reports / submitted''.
#Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the ''View'' menu), then select ''Arrange by'' > ''Creation date'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashes before it starts

since 01/01/2012, i can´t use firefox anymore because it crashes before i can open it. everything i see is a pop-up window which says that I can report it to you.
i already tried everything which is written on your support page (trying to open it in safe mode e.g.), but it still crashes then.
my antivirus programme told me, there was a file with kind of a virus the day, when firefox crashed for the first time

Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]
* https://crash-stats.mozilla.com/report/index/2f7a02f0-334b-47ea-85bc-6403f2120103
This crash is fixed on Firefox 9, please upgrade your browser to Firefox 9 and check
* getfirefox.com

When I go to click on FF icon Firefox crashes before it starts...

FF was working just fine... I was on Facebook... left my computer (Mac OS X 10.5.8) for about an hour (everything was left on)... when I got back FF had crashed, I did the usual, sent report and restarted... the icon would bounce, looked like it would start and poof crash report... I tried a few times same thing, before FF would even start it crashed... left it for a while... came back, same thing... I deleted it and reinstalled it, same thing... it's been 2 days almost 3 now, and it is still the same thing... I tried to find the previous version 3.6.3 (which worked just fine) and can't seem to install it... please help... I prefer Firefox than any other browser... I would really appreciate it if you would look into this problem.. I understand a lot of users are having all sorts of problems with the new version 3.6.4... Please help... Thank you...
== I have no idea what happened since I was not in front of the computer... but this never happened before... ==
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.86 Safari/533.4

See Here > http://www.apple.com/support/itunes/troubleshooting/

Firefox crashes at every start

First I could open Firefox and it crashed after a few minutes. When I tried it again, the same happened. I could start Firefox in the safe mode. Now, not even this works. When I start Firefox the screen becomes black and the computer freezes for a second. When I click with the mouse there opens a window which tells me that Firefox does not answer, so I close it. This happens in the safe mode, too.
I checked after a computer virus, but there are none. Furthermore I updated everything (except Firefox, because I can't open it and didn't find an option to update it), but nothing.

Your crash report is at https://crash-stats.mozilla.com/report/index/70c7e7fc-663e-4001-9105-9f1732120808 and it links to the related bugs.
This looks like a problem that is happening when you have Google set as your Firefox home page. Try starting in [[Safe Mode|Firefox Safe Mode]] again (hold down the SHIFT key while starting Firefox). If you can get it to start, change your home page to something other than Google, or reset the default home page (about:home) - see [[How to set the home page]].
For other solutions, see:
*http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox

Firefox crashes everytime I start it and Trend Mirco Pops up with a Malicious URL

Every time I start firefox it hangs or locks up with Not Responding. I've tried it in safe mode but still have problems. Also just before the program hangs my Trend Micro window pops up and says that it blocked a threat. http://convertnews.ru/kernal/index.php. These problems only started a two weeks ago. I've run multiple virus scans and which don't come up with any problems. I can't get a crash ID because it never asks to report the crash. This problem is happening on ALL my computer, laptop, home computer, work computer. Everyone that uses Firefox. I've disabled the add-ons but still the problem persists. Usually it happens when I first start up Firefox for the first time of the day. Getting really tired of these problems.

Try renaming the folder "Elements Organizer" and "Online Services". These folder are present at C:\Users\<current user>\AppData\Roaming\Adobe. After renaming these folders, application should launch without crashing.

Firefox crashes: doesn't start in any profile

<pre><nowiki>Content of PROBLEM DETAILS AND SYSTEM CONFIGURATION
Process: firefox [326]
Path: /Applications/Firefox.app/Contents/MacOS/firefox
Identifier: org.mozilla.firefox
Version: 13.0 (13.0)
Code Type: X86-64 (Native)
Parent Process: launchd [110]
Date/Time: 2012-06-18 23:13:39.426 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 82528 sec
Crashes Since Last Report: 23
Per-App Interval Since Last Report: 23033 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: 14274242-5541-42B7-B1ED-335CD34E3C6E
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff8237afbc _read_images + 312
1 libobjc.A.dylib 0x00007fff82391721 map_images_nolock + 1266
2 libobjc.A.dylib 0x00007fff8237a761 map_images + 115
3 dyld 0x00007fff5fc039b9 dyld::notifyBatchPartial(dyld_image_states, bool, char const* (*)(dyld_image_states, unsigned int, dyld_image_info const*)) + 853
4 dyld 0x00007fff5fc0c839 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, ImageLoader::RPathChain const&) + 201
5 dyld 0x00007fff5fc04d48 dyld::link(ImageLoader*, bool, ImageLoader::RPathChain const&) + 118
6 dyld 0x00007fff5fc09221 addImage(void*, char const*, bool, bool, bool, bool) + 345
7 libSystem.B.dylib 0x00007fff8a227a23 NSAddImage + 77
8 org.mozilla.firefox 0x00000001000023b5 start + 3701
9 org.mozilla.firefox 0x0000000100002097 start + 2903
10 org.mozilla.firefox 0x00000001000021e7 start + 3239
11 org.mozilla.firefox 0x000000010000211a start + 3034
12 org.mozilla.firefox 0x0000000100001b12 start + 1490
13 org.mozilla.firefox 0x0000000100001574 start + 52
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8a138c0a kevent + 10
1 libSystem.B.dylib 0x00007fff8a13aadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8a13a7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8a13a2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff8a139c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff8a139aa5 start_wqthread + 13
... ... ... [content omitted] ... ...
Model: Macmini3,1, BootROM MM31.00AD.B00, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.35f1
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB</nowiki></pre>

Glad to have helped, thanks for posting back.

Firefox crashes/does not start up

does not start even in safe mode
upgrade wont work too
Alert message shown on startup:
"could not initialise the applications security component.the most likely cause is problems with files in your applications profile directory."

You can try to reset Firefox.
*https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems
Reset creates a new profile and tries to import some settings from the old profile leaving the old profile intact.
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Firefox crashes when it starts. I tried to reset it; I uninstalled and reinstalled it; no way. The problems began after I changed my video card

Crash ID: bp-1c18c383-28e4-426c-96a7-ff97e2130906
OS: Windows 7 SP1 64bit
I had to change my video card, immediately after this FF started crashing at start.
The video card is a Nvidia GeForce 210.
I tried to:
- reset FF;
- uninstall it, clear the register, reinstall it;
- update Windows;
- update the video card drivers (311.06)
but no way.
I can start FF in Safe Mode.
Any help will be truly appreciated.

I solved it by disabling hardware acceleration in FF options.
It seems to be a conflict between FF and some Nvidia drivers.

Firefox crashes when I start to type anything in the address bar

Eyery time I try to type anything in the address bar I get this crash report:
Add-ons: {20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.8
BuildID: 20100722155716
CrashTime: 1300655054
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1283287082
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 154
StartupTime: 1300655041
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.8
This report also contains technical information about the

Make sure that the Location Bar is not set to "Nothing":
* Firefox > Preferences > Privacy > Location Bar: When using the location bar, suggest: History, Bookmarks, History and Bookmarks
A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.com/kb/Bookmarks+not+saved#w_places-database-file

Firefox crashes and wont start even in safe mode windows 7 system crash report is Crash ID: bp-685273fa-1232-4585-9024-7e3142120101

Windows 7 system. I think I was running a beta of firefox 9. Please help! XX

Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

Firefox crashes upon started on start-up

Firefox crashes immediately upon start-up. It will not start in safe-mode. This is the message in the Crash Reporter that is displayed:
"Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."
However, each time I try to restart it, I get the same message.
The last thing that I had done before the crashes, was to update the iTunes and install iCloud on my PC.

Crash Report:- https://crash-stats.mozilla.com/report/index/79886c13-4aa4-4b7e-b8e1-6cfed2111118 
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ] 
your crashreport say that you are using Firefox 7, we fix this crash on Firefox 8, please upgrade and check
* getfirefox.com

Firefox crashes every time when i open it.

Hello i recently noticed a firefox crash. I started it and it crashed. Now it happens to me every time when i start it. Please someone help me i tried to uninstall and then install , reseting but nothing works!? Also i have antivirus protection and it isn't caused by a virus. Here are my crash id's :
bp-cd490cde-9227-4f1b-af49-d19e02131107
bp-4d435826-25df-41d3-a707-24deb2131107
bp-152b1bb7-0d84-41b6-aa87-ee1352131107
bp-c7e61e2c-aa34-4693-90c4-8ddb62131107
THANKS!

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashes upon opening, and randomly - Windows XP.

What I'm experiencing is that FireFox crashes upon most start-ups. it also crashes randomly. Be it known, it has been doing this in safemode, too. It has been doing this before any plugins were installed, and it has been doing it since FireFox 12 or FireFox 13.
Oddly enough, my folder for where the crash reports SHOULD go is completely empty.
Current version: 22.0
What should I do from here?

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Firefox Crashes Silently at Start-up

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