Firefox crashes Ubuntu Studio 12.04

Every so often for no apparent reason the xfce top panel and the menus disappear in Ubunbtu Studio 12.04 LTS. And Ubuntu sppears to crash. ALT + F2 brings up nothing. I can access the terminal by right clicking on the Desktop but can't type anything. The only thing I can do is do a hard reboot and that does restore the panel and menus.
For some reason it tends to happen when I login to the admin back end of my Joomla 3 website (but not always). The first sign of it happening is when Firefox opens a link in the Joomla admin back end in a new tab and not in the same tab. Then I know it has happened again. Weird.
I have read other threads about this but their situation does not quite match mine. It appears to be a system crash.
Any suggestions for troubleshooting this?

I should make clear that the Ubuntu Studio crash ONLY ever happens while I am online using Firefox. That is why I am posting the problem here.

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64-bit firefox on ubuntu 11.04 crashes trying to run 32-bit java applet, should this be possible?

on 64-bit Ubuntu installation I need to be able to run a 32-bit java applet within browser. If this is possible, how? With icedtea6 plugin (for 64-bit jre) firefox crashes when applet first starts to run.
11.0+build1-0ubuntu0.11.04.1

Hi,
You can try to install the Oracle Java via the Ubuntu Software Manager/Update Manager/PackageKit/Package Manager, if it is an option. Please note that you may have to temporarily disable the IcedTea plugin in '''Tools '''('''Alt '''+ '''T''') > '''Add-ons''' > '''Plugins '''to prevent conflicts when playing Java content in Firefox. Posting in the [http://ubuntuforums.org/ Ubuntu forums] would also be very helpful.

Why does my Firefox crash reporter hang?

Please help as Firefox is my preferred browser followed by Opera and Chrome in that order
Frequent Firefox crashes are disruptive of my workflow which is very web-dependent
STEPWISE:
1. I have frequent crashes
2. The Crash Reporter comes up
3. Submit report is enabled
4. I select QUIT or RESTART - a rotating symbol shows the reporter is trying to do something BUT NOTHING HAPPENS
5. I close the Reporter window
6. I try to run Firefox again: That brings up the reporter panel again.
7. THE ONLY WAY I CAN OPEN FIREFOX AGAIN IS TO REBOOT MY COMPUTER.
8. I switch to OPERA browser to access Mozilla support
9. I follow instructioins:
If you can't open Firefox because it crashes at startup even in Safe Mode:
Go to ~/.mozilla/firefox/Crash Reports/submitted.
10. That brings up a long list of "Reports submitted" all with the following format and all sized 50B containing ZERO INFORMATION
bp-06def14b-da8b-450e-8157-7ae252141029.txt plain text document 50 B 29/10/2014 21:33:34
11. Before posting this question I tried to "Automatically add" troubleshooting information - which only brought up the dysfunctioning trouble shooter again!
12. The link to "try these manual steps" brought up a fresh "Ask a Question" window - presumably because it attempted to open in Firefox instead of OPERA which I'm using to log this this report since I'll have to reboot before being able to use Firefox again.
SYSTEM INFO:
OS: Ubuntu 14.04 - fully updated
Mozilla Firefox 33.0 (Info via Terminal since Firefox is stalled)
Plugins: Zotero, AdBlock Plus, Print edit, Download Helper (from memory since FF is stalled)
I use Thunderbird 31.2.0 for email - Firefox DOES NOT bring Thunderbird down with it when both are running
BUT Thunderbird also crashes unexpectedly but not nearly as often as Firefox

Is it possible to start Firefox in Safe Mode, I do understand that the frequent crashes are disrupting and after a crash that Firefox will not open, you need to restart the computer.
In about:config are there any changed about:config entries related to the crash report: browser.sessionstore.resume_from_crash
However in the meantime I will see what I can find.

Firefox crashes, even in safe mode, under certain circumstances.

I'm using up-to-date Ubuntu Linux, other details below.
Firefox crashes, in or out of safe mode, when I do any of the following:
* right click (crashes on-click);
* view flash media (crashes once plugin container opens);
* try to use any of the file/edit etc menus (crashes when i click somewhere in this area);
* open about:tabs or about:config (crashes when i hit enter after typing into url bar);
* when i try to edit anything in about:config (crashes when i right-click);
* open any bookmark from my bookmarks toolbar (on-click).
In case it's related, thunderbird crashes soon after startup, i.e. once the GUI has opened and it starts checking my IMAP folders for mail.
It appears that for most purposes firefox will work indefinitely unless I do something I've mentioned above.
The extensions I run include X-marks and downthemall, but there may be more - I don't appear to be able to check without crashing the program.

Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
Did you recently submitted other crash reports that do show a crashing thread?
If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). 
You can find the IDs of the submitted crash reports on the about:crashes page. 
You can open the about:crashes page via the location bar, like you open a website. 
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Firefox crashes on linux mint 14

I am using firefox 30.0 on linux mint 14 - nadia. And, I am constantly experiencing sporadic crashes. About 5-6 time firefox crashes on my system. I have tried resetting the firefox, with add-ons disabled in the safe mode and also updated the flash plugin. But, still there is no improvement in my experience. I am still facing often crashes which has started to get quite annoying. Below, I am mentioning some of the crash IDs from last couple of days. Please have a look and if someone could tell me what is making firefox crash so often on my system and what could possibly be done to avoid that.
https://crash-stats.mozilla.com/report/index/bp-026e0f21-ce63-4999-a519-4144a2140728
https://crash-stats.mozilla.com/report/index/bp-62670bdb-4739-48cd-ac0c-f21dc2140728
https://crash-stats.mozilla.com/report/index/bp-93922bab-02af-46dd-9bc8-7fea22140728
https://crash-stats.mozilla.com/report/index/bp-0085d56a-88c2-4882-886d-4e4c92140728
https://crash-stats.mozilla.com/report/index/bp-59d7b141-61f3-420a-8932-98eef2140725
https://crash-stats.mozilla.com/report/index/bp-ad7d542b-8bfb-4ea6-922c-fbbf22140725

Hello,
Thanks for your reply. Below is the troubleshooting information you asked for.
Application Basics
Name: Firefox
Version: 30.0
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
Report ID: bp-026e0f21-ce63-4999-a519-4144a2140728
Submitted: 1 hour ago
Report ID: bp-62670bdb-4739-48cd-ac0c-f21dc2140728
Submitted: 1 hour ago
Report ID: bp-93922bab-02af-46dd-9bc8-7fea22140728
Submitted: 3 hours ago
Report ID: bp-0085d56a-88c2-4882-886d-4e4c92140728
Submitted: 4 hours ago
Report ID: bp-59d7b141-61f3-420a-8932-98eef2140725
Submitted: 3 days ago
All Crash Reports
Extensions
Name: Adblock Plus
Version: 2.6.4
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Metal Lion Australis Scrollbars II
Version: 2.0.1.5
Enabled: true
ID: {FDBAD97E-A258-4fe3-9CF6-60CF386C4422}
Name: Tab Badge
Version: 1.15
Enabled: true
ID: [email protected]
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: [email protected]
Name: Hide Caption Titlebar Plus
Version: 2.8.6
Enabled: false
ID: [email protected]
Name: Ubuntu Firefox Modifications
Version: 2.7
Enabled: false
ID: [email protected]
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 7
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243
browser.startup.homepage_override.buildID: 20140605174243
browser.startup.homepage_override.mstone: 30.0
dom.mozApps.used: true
extensions.lastAppVersion: 30.0
font.name.serif.x-western: sans-serif
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1406517466
places.history.expiration.transient_current_max_pages: 101401
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
plugin.state.npflareget: 0
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace: default
print.print_downloadfonts: false
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 279.40
print.print_paper_name: na_letter
print.print_paper_size_type: 1
print.print_paper_size_unit: 1
print.print_paper_width: 215.90
print.print_plex_name: default
print.print_resolution_name: default
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1406028661
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile
Device ID: Mesa DRI Intel(R) Sandybridge Mobile
Driver Version: 3.0 Mesa 9.0.3
GPU Accelerated Windows: 0/1 Basic
Vendor ID: Intel Open Source Technology Center
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile
windowLayerManagerRemote: false
AzureCanvasBackend: cairo
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.6
Version in use: 4.10.6
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

Firefox crashes once a day appears to be connected to npviewer. I must kill all npviewer processes after crashing before restarting firefox. What is this?

I am using linux, CentOS release 5.10, and firefox 24.8. This has been occurring for various release of firefox for the past 2 years. All of firefox crashes replacing the window with many small icons associated with npviewer processes. I cannot restart firefox until the npviewer processes are all killed. As I kill each npviewer process, a npviewer icon also dies. The number of npviewer icons varies.
I use gkrellrm to monitor the system bottle necks. Gkrellm indicates a sudden jump to 100% activity on eth0 at the time of the crash. The crash does not seem to be linked to a particular website.
I would appreciate any help?

* http://brainwreckedtech.wordpress.com/2009/04/27/npviewerbin-process-can-slow-down-linux/
* https://bugs.launchpad.net/ubuntu/+source/nspluginwrapper/+bug/282323
Apparently, that file is a resource hog used with Flash. You could use plugins click-to-play to control plugins. The extension Click to Play Per Element can switch the control of plugins back to per item instead of per site.

Firefox crashed during youtube video play back

I have just done a complete fresh install of the latest Linux Mint 64bit with cinnamon desktop.
I have not installed ANY programs other than those st up by default with the installation and obiusly a totally clean install of firefox with no plugins installed other than the defaulr set up as part of the installation of Linux Mint.
The following is from the troubleshooting page
Application Basics
Name
Firefox
Version
22.0
User Agent
Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:22.0) Gecko/20100101 Firefox/22.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Mint Search Enhancer
1.0
true
[email protected]
Stylish
1.0.7
true
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.linuxmint.com/start/nadia
browser.tabs.loadInBackground
false
extensions.lastAppVersion
22.0
keyword.URL
https://duckduckgo.com/?t=lm&q=
network.cookie.prefsMigrated
true
network.protocol-handler.app.apt
/usr/bin/apturl
network.protocol-handler.app.apt+http
/usr/bin/apturl
network.protocol-handler.warn-external.apt
true
network.protocol-handler.warn-external.apt+http
true
places.database.lastMaintenance
1375134698
places.history.expiration.transient_current_max_pages
97058
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
privacy.sanitize.migrateFx3Prefs
true
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1375050382
Graphics
Adapter Description
nouveau -- Gallium 0.4 on NV4C
Device ID
Gallium 0.4 on NV4C
Driver Version
2.1 Mesa 9.0.3
GPU Accelerated Windows
0/1 Basic
Vendor ID
nouveau
WebGL Renderer
nouveau -- Gallium 0.4 on NV4C
AzureCanvasBackend
cairo
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
No crash reports have ben submitted as I was not able to get back to my desktop without re booting my PC as I was in full screen mode and Alt-Tab allowed me to tab through open applications they did not actually switch to the fore ground leaving me with the cideo paused at the point Firefox crashed.
I was able to see the firefox has crashed window whilst Alt-Tabbing but not able to switch to it.
I was watching this http://www.youtube.com/watch?v=05x1Jk4rT1A youtube video in full screen mode. when firefox crashed.
I have been experiencing this a lot on my old Ubuntu installation but put it down to possible conflicts with other installed software or installed plugins. In fact I got so frustrated with this that I switched to using Google Chrome which had no issues like this whatsoever.
However I thought I would give Firefox another go on a fresh installation to see if anything had improved.
I have read many posts and seen plenty of reports of this issue but sadly no solutions go back through lots of versions of Firefox.
I'm using the default open source video drivers.
I'm going to go back to using Google Chrome as it is far more sxtable so there is no urgency to resolving this issue but maybe you can find some solution to this seemingly common problem as I have a bit of a soft spot for Firefox and am kinda sad that this issue still exists after all this time.
I am happy to try things out if it is of any help

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Firefox crashes frequently. Especially on upload of files to server.

I am running the current Ubuntu Firefox, it appeared to be downloaded from the standard repository. Upon upgrading to Firefox 10, Firefox began to crash frequently.
I have not been able to find a rhyme or reason to the crashes but I do know that Facebook and the ANGEL course software used at my college will cause it to fail most of the time.
On ANGEL the issue is nearly 100% repeatable when uploading files. Facebook and all other websites, it occurs randomly. I haven't been able to find a consistent reason.
I am running Bodhi Linux 1.3.0, an Ubuntu 10.04 derivative.

You may find Ubuntu forums more useful if you are not running a nnonestandard version of Firefox, ( if you do find a solution elsewhere, a link would be appreciated). Note also at the moment there seem to be quite a few crashes of Firefox 10 being reported, they may even have suspended the automatic upgrading to Firefox 10.
For general information please read [[firefox crashes]] and after reading that see if you are able to obtain CrashID s and report what those are. I would also keep an eye on general posts in the forum and the article [[latest firefox issues]]

Firefox crashes 3 seconds after I open it. What to do?

I have this problem for a few days, mozilla keeps crashing (even if going in safe mode) and i don't know why, or what to do.
I just open it, it loads foar a few seconds and then crashes and asks me to send the report. I need help cause I got a few tabs opened whose link I don't remember and It's kind of really important. Hope that I can get them back.
Here's the report file :
AdapterDeviceID: 0x71c5
AdapterDriverVersion: 8.573.0.0
AdapterSubsysID: 0080106b
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5
AvailablePageFile: 2955689984
AvailablePhysicalMemory: 801472512
AvailableVirtualMemory: 1860186112
BIOS_Manufacturer: Apple Computer, Inc.
BlockedDllList:
BreakpadReserveAddress: 52953088
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1418983575
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1418822377
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x71c5, AdapterSubsysID: 0080106b, AdapterDriverVersion: 8.573.0.0
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers-
OOMAllocationSize: 4294842314
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 161127
StartupTime: 1418983563
SystemMemoryUsePercentage: 49
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 3582136320
TotalPhysicalMemory: 1594114048
TotalVirtualMemory: 2147352576
URL: about:sessionrestore
Vendor: Mozilla
Version: 34.0.5
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: ro
Acest raport conține informații despre stadiul aplicației înainte de a se încheia neașteptat.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashed and quit working and since then crashes when I try to open it; I have tried uninstalling and reinstalling, creating a new profile, and starting in safe mode - what else can I try?

I don't know how to get to the crash ID since I can't get into the Firefox window to go to 'help'.
The crash report details:
AdapterDeviceID: 0322
AdapterVendorID: 10de
Add-ons: [email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
AvailableVirtualMemory: 2043473920
BuildID: 20110902133214
CrashTime: 1316129359
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1315428336
Notes: AdapterVendorID: 10de, AdapterDeviceID: 0322, AdapterDriverVersion: 5.3.1.6
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 95303
StartupTime: 1316129351
SystemMemoryUsePercentage: 91
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
Vendor: Mozilla
Version: 6.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
 
Firefox 8
* getfirefox.com

Firefox crashing when closing tab -- no Norton

I've got an old version of Firefox, as it's the only version that works in tandem with Greasemonkey for a script I need for work. I've never had any problems with it, and I've been using it for years.
All of a sudden, the last few days, Firefox crashes whenever I close the tab that my Greasemonkey script opens. This tab is just a simple local file, a flash alert beep that opens. When I close it, Firefox crashes. It's never done this before. I've had this version of Firefox on my computer for years, as I said, and it's only recently that this has started to happen.
I don't have Norton antivirus. I have Avast. I have disabled Avast's Web Reputation Plugin, in case it was that, but that didn't help.
Firefox 3.0.19 (Yes, it's an old build, but, again, as I said, I have had no problems with it.)
Windows 7 SP1 (32 bit)
Here's a crash report: https://crash-stats.mozilla.com/report/index/9f9c4b22-7e67-4ce7-aec9-cf3792130327
Here's the output from Firefox's crash window:
Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.9,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20090123.1,{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.19
BuildID: 2010031422
CrashTime: 1364405012
InstallTime: 1281969785
ProductName: Firefox
SecondsSinceLastCrash: 703
StartupTime: 1364404319
Theme: classic/1.0
Vendor: Mozilla
Version: 3.0.19
Would appreciate your help. Thanks.

Hi, ideato. Thanks. I have tried updating before, but unfortunately any FF version beyond 3.x.x breaks my Greasemonkey script. And I know what you're saying, that my version is old, but the point is, it's been working perfectly on my machine for years. This problem has suddenly just appeared recently. So it isn't some old, unsupported bug, but a recent issue on my machine that I can't figure out.
If I could just know from the crash report if there's some conflict or the like that's causing this, then I could uninstall the offending program/process/add-on.

Firefox crashes every time I launch it making the program unopenable

At first firefox 4 was fine for about a couple of months then I notcied it crashing all the time, about 30% of the time I open a new tab or page it would crash.
Now when I opend firefox I get a crash report before the browser has even opened, even if I open a link in outlook it crashes right away. Perhaps it is openeing a page I had open that it just constantly crashes on or maybe the program crashes upon any open page, I am not sure.
Give me back firefox 3.0 :( (I was forced to post this using IE it is a sad day)
<pre><nowiki>
Windows 7 Ultimate 64 bit
AMD Phenom II X4 3.4 ghz
G.skill 8GB RAM 1300mhz
Gigavyte HD6870
Running applications:
Norton: antivirus disabled, firewall allowing all connections from firefox.
Had no problems before version 4.0
Error details:
AdapterDeviceID: 6738
AdapterVendorID: 1002
Add-ons: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0,{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:5.6,{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}:6.0,{53A03D43-5363-4669-8190-99061B2DEBA5}:1.4.5,{73a6fe31-595d-460b-a920-fcc0f8843232}:2.1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0.1
AvailableVirtualMemory: 3995193344
BuildID: 20110413222027
CrashTime: 1307144794
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1305189722
Notes: AdapterVendorID: 1002, AdapterDeviceID: 6738, AdapterDriverVersion: 8.850.0.0
D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 405
StartupTime: 1307144794
SystemMemoryUsePercentage: 18
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml
Vendor: Mozilla
Version: 4.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.</nowiki></pre>

See:
*https://support.mozilla.com/kb/Firefox+crashes+when+you+open+it
What you posted is not a crash report, but only some information about your setup.
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). 
You can find the IDs of the submitted crash reports on the about:crashes page. 
You can open the about:crashes page via the location bar, like you open a website. 
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)

Since updating to mac osx10.6.7 firefox crashes when opening google homepage

Firefox crashes when opening home page on google. after clicking restore get this is embarassing note if I click on restore once firefox toolbar comes up. I can than access my bookmarks and browse. however it will still crash at random sites, including any firefox help article. as exampl,e on a comics site doonsberry crashed yesterday opened today and crashed again when I went back to yesterdays site.

* Preferences that have been modified are shown as '''bold (user set)'''.
* Preferences can be '''Reset to the default''' or changed via the right-click context menu.
The preferences on which Reset is greyed (not available), are they appearing in Bold Text or Normal ??

Firefox crashes when I pressing Browse button to upload files. The crash-ID is :bp-fcb99cd3-dbc3-4bab-ab00-49b632130409 and bp-b39ac817-7d8f-4f1b-a9e5-9f96e212

when I want to attach a file in gmail or yahoo mail, firefox crashes with the crash-IDs of bp-fcb99cd3-dbc3-4bab-ab00-49b632130409 and bp-b39ac817-7d8f-4f1b-a9e5-9f96e212
my windows is 7.

Hello,
Unfortunately, I am not able to pull up the crash reports but try safe mode:
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Firefox crashes when i go to yahoo mail and youtube

== Issue
==
Firefox is having problems with certain web sites
== Description
==
When I first downloaded and installed Firefox, all the sites were working just fine. I went around YouTube watching videos, went to my Yahoo! mail, etc. But, later on, when I tried to visit YouTube again, Firefox kept crashing. I thought if I just shut down my laptop and waited until the next day, it would be fine. But, I visited Yahoo! mail first, and everything was fine for about 5 minutes, but then Firefox suddenly crashed. I opened up Firefox again, visited Yahoo! mail again, and Firefox crashed once more. I went around Mozilla for help, and I noticed that other people have had this problem too. I tried to fix it by going into 'My Computer' and deleting that plugin stated in the help page, but I can't seem to find anything in my computer. So help please on how I can fix this? Thanks in advance!
Also, I had restored my laptop to its factory settings right before installing Firefox (because my laptop had problems), so would this affect it in any way? Before I restored to factory settings, my laptop never had these problems with Firefox.
== URL of affected sites
==
http://mail.yahoo.com/ , http://www.youtube.com
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar 4.504.019.002 false avg@igeared
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion 2
browser.startup.homepage_override.mstone rv:1.9.2.6
extensions.lastAppVersion 3.6.6
network.cookie.prefsMigrated true
places.last_vacuum 1279156016
privacy.sanitize.migrateFx3Prefs true
== Firefox version
==
3.6.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
== Plugins installed
==
*-Default Plug-in
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Shockwave Flash 10.1 r53
*iTunes Detector Plug-in
*DRM Netscape Network Object
*Npdsplay dll
*DRM Store Netscape Plugin

Hello Teresa.
Unfortunately, the computer doesn't work with waiting for issues to fix themselves, by themselves. Unless this is an error with the sites themselves (unlikely), it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.

Firefox crashes Ubuntu Studio 12.04

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