Firefox crashes upon opening, and randomly - Windows XP.
What I'm experiencing is that FireFox crashes upon most start-ups. it also crashes randomly. Be it known, it has been doing this in safemode, too. It has been doing this before any plugins were installed, and it has been doing it since FireFox 12 or FireFox 13.
Oddly enough, my folder for where the crash reports SHOULD go is completely empty.
Current version: 22.0
What should I do from here?
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.
Similar Messages
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Firefox crashes upon open - won't send crash report; crash report info summarized below
I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
== Crash ID(s) ==
not availableHello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote> -
== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
Firefox 3.6.3 crashes when opening and the Crash Report [[@ strlen nspr4.dll@0x15f9f ]. It was working perfectly fine and the last three days, I am having difficulty in opening firefox. It crashes with the above crash report every time I open. I came across the bad image error and did a clean reinstall multiple times and that did not help. I have firebug and firecookies as an addon.
== Crash ID(s)
==
bp-5972b384-791f-4667-b3cb-051812100504
== Firefox version
==
3.6
== Operating system
==
windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5
== Plugins installed
==
firebug and firecookieUsually doesn't immediately crash, although that happens also. Usually hangs, then crashes.
Addons are WHY I use Firefox when it works. I am NOT on the bleeding edge any longer. I could go back to boring, boring, Chrome. -
I have a MAC: 2006, but intel Core Duo; version 10.4.11
I have had some difficulties with my Firefox recently: crashing occasionally, not always loading a page on the first try, saved e-mails or passwords working off and on. I trashed my current version of Firefox (I was told by my tech guys to uninstall it and download a new version, but I couldn't find an uninstall package for mozilla, so I dragged it to the Trash) and I uninstalled flip4MAC, too. I tried to download version 4, but my system could not run it, so I downloaded 3. 16. 12 - it worked really great for a while, but then started to revert to its old problems and my tech guys said I might not have done a complete uninstall- I am a bit of a techno-peasant, so I may have not done it properly. In the meantime, I upgraded my Internet service with Bell and was going to download Snow Leopard- I have Tiger- to see if that helped, but after the upgrade, Mozilla won't even open at all; the window comes up with a tab that says "restore session" and it freezes immediately and then closes with a crash report and an icon in the apps bar called "Crash Reporter." I have copied the incident report and am including it with this email. Bell tech support says it is not their issue, it's mine, which I think is probably correct, but why did it completely crash after the upgrade?
I did go on Mozilla Firefox's website for support through Safari, and tried all the suggestions, but Safari's Mozilla Firefox only displays the search bar and not the address bar, so I used the tip to got ''library/,'' etc to get the crash i.d. I was able to get the i.d., but when I typed in the url with my crash id, I got an error message: File not Found. I tried it more than once, so I copied it from one of the reports sent to you guys and I only hope that you are able to use the crash info I submitted below (after Trouble shooting info).We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox crashes when opening and will not open in safe mode
Recently FF3 started crashing when opening. It will not open in safe mode as well. I have uninstalled it including deleting the install folder and profile folders as well as registry entries. Upon reinstallation is will still not launch in any mode.
I have scanned for malware with several scanners and that has not found anything.
Here is the crash report cause - nsCOMPtr_base::~nsCOMPtr_base() | nsDocShell::SetupNewViewer(nsIContentViewer*)
Anti-virus is Trend Micro Worry Free for Business. I uninstalled it and Firefox and then reinstalled only Firefox and still get the same thing.
I do not know what to try next.Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401064631
CrashTime: 1274739594
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1274097386
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 525200
StartupTime: 1274739562
Theme: classic/1.0
Throttleable: 1
URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
Vendor: Mozilla
Version: 3.6.3
This report also contains technical information about the state of the application when it crashed. -
Firefox crashes when opened and the same in safe mode
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.Your Ask Toolbar is at least part of your problem. Someone may come along with specific removal advice; otherwise try the "Search Firefox Help" box above or Google.
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Firefox crashes on opening and will not open in safe mode either
firefox crashes as soon as window appears and same in 'safe mode' mac osx 6.2.4
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_3; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401064631
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EMCheckCompatibility: true
Email: [email protected]
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FramePoisonSize: 4096
InstallTime: 1274097386
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 525200
StartupTime: 1274739562
Theme: classic/1.0
Throttleable: 1
URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
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Firefox crashes on opening and will only start in safe mode
On starting, Firefox gives me 2 options: to reset Firefox or open in Safe mode. If I choose reset, it crashes.
I have restarted the computer, reinstalled Firefox and disables hardware acceleration. I have also checked that Windows update KB 2670838 does not exist on my system.hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
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Firefox opens normally and runs properly -- until I close all its windows. When zero windows are present, and I return to Firefox and ask for a new window, Firefox hangs. To resolve the problem I must Force Quit the app, which generates a crash report to Apple. Occasionally Firefox has crashed on its own and generated a crash report to Mozilla, but this is rare. I have tried disabling all add-ons, but that had no effect.
As long as there is at least one Firefox window open, the app functions normally. This problem only occurs when going from zero windows to one window.Try to repair the disk permissions:
*http://thexlab.com/faqs/repairprocess.html
Try to remove the Firefox plist file (org.mozilla.firefox.plist).
*http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results
Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)
You can also check for problems with the localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf -
OK...ummmm, I'm running Mac OS10.4.11 (not so sure about the last two digits, but you get the idea). I installed the latest Firefox update maybe a week ago... my monitor crapped out yesterday, so I replaced it with a bigger one that I had lying around. I have used this monitor with this machine before, and had no problems with getting Firefox to open links that I clicked on in a new tab. As per your Help site, I checked the monitor's 'size' and it was as always. I even reduced the 'size' of the monitor, but no joy.
What gives, oh Mighty One?Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
Continued Element Crashes upon opening and I have deadline to meet
I have been working on a thesis project with Photoshop and Premier Elements 9 since September, and Photoshop has been for the most part stable. Occasionally I had a crash episode and the message that Adobe had to close the program due to some encountered problem. Premier 9 crashed more than Photo Shop. For the past two days, as I am approaching a deadline for my project, Dec 6, I cannot use Photoshop at all. As soon as I open elements, I get the crash message. Premier Elements 9 has been more stable for the past 2 days but has crashed several times as well, particularly when I try to work with font changes. This evening, I read at the forum to go update by drivers, which I did with my PC mfg, then I read to download the patch, which I did for Windows. I did all of that and rebooted twice and Photoshop continues to crash as soon as I open it. Please help me. My plan was to work on my project intensely over the four day holiday and I am getting absolutely nothing done due to this problem. I need to work with my images, preparing captions, and getting ready to upload them to a website. What is wrong with this software? Why is it suddenly crashing constantly over the past two days?
I thought some more about the font issues. This problem with AE's organizer began two days ago which was the time when I was changing fonts on some videos in Premier Elements 9. I used the program fonts and did not install any fonts. However, a strange thing happened two days ago with fonts that makes me wonder if this is why AE's organizer crashes after two seconds each time I try to open it and work with my images collected there since August for a thesis project. Two days ago, when I changed fonts on the video clips (titles on frames), after I changed a couple of clips to a new font that I thought would be sharper (lithos pro is the subject font), I then noticed that when I tried to change the remaining clips to everything used the same font, the font was no longer working. When I clicked on lithos pro on subsequent frame titles, another font appeared. I thought I was going nuts since the font appearing looked nothing like lithos pro on the first clips I changed. Now I believe that font was corrupt, it was a program font, and this may explain the AE organizer crashes for the past two days. A moment ago, I pulled up those two videos and removed Lithos pro entirely from them. These are important videos that I have been editing for two months to go up on the website for my thesis project. I then tried AE organizer again, and it continues to crash. The thought that a corrupt font in the Elements 9 program may have caused me two waste two very precious and valuable days of my time on this thesis project, when I am running out of time to complete it now and cannot complete it without accessing the images in organizer and adding captions before they go on the web, frustrates me more than I can say. I spent a lot of money on four Adobe software programs and now I am unable to access my images and finish my project. I am also not impressed with Adobe's lack of phone support for an issue like this. Tech support is closed except for Mon-Fri and when I did call them previously on another issue, I reached people in another country that had such heavy accents, I couldn't understand much of what they said.
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Skype crashes upon opening after latest Windows up...
I'm running Windows 7 and some automatic updates got installed when I shut down on Friday. This morning I started up my computer for the first time since and Skype opened on startup and sat there are normal. When I went to use it though it crashed and now it crashes almost as soon as I open it again.
Here's the error message from event viewer:
Faulting application name: Skype.exe, version: 7.4.0.102, time stamp: 0x55310e09
Faulting module name: Flash9.ocx, version: 9.0.16.0, time stamp: 0x449aefc4
Exception code: 0xc0000005
Anyone got any ideas? Do I need to downgrade to an older version?
Thanks
Solved!
Go to Solution.Skype uses IE and its version of Adobe FLash. Your Adobe Flash (9) is nearly a decade old. You need to update it to attempt to resolve the issue.
Adobe Flash 17 for IE
https://admdownload.adobe.com/bin/live/flashplayer17ax_ha_install.exe -
Firefox crash upon opening, even in safe mode
Got rid of old personal info
Re-installed multiple times including shut down after
Browser initialized, crashes, submit report... rinse and repeatHello btpisch, you crashed report is malware related, you can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
thank you -
I don't know why, but Firefox is impossible to use lately. Whenever I open it up, if it opens at all, it closes almost immediately without any crash report or error message. This has only started happening within the past day or so, for no rhyme or reason. I haven't changed anything or done anything different recently that could have casued this problem. It also does this in safe mode, so it isn't an extension. What could be causing this?
I've been having problems with Firefox for about 2 weeks now. Just realized today that my computer freezing and crashing was related to firefox. I'm using IE now, which I try not to use EVER, but I don't have any other choice. My computer is impossible to use when Firefox is running.
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I installed Firefox 3.6.3 yesterday and have been unable to load it. It brings up the Mozilla Crash Reporter immediately. I perused your forums and tried several different troubleshooting tips (such as deleting McAfee SiteAdvisor) but had no luck. Firefox has never worked for me. I desperately need the program to work, as it is the one compatible with a certain program I am trying to use (Celtx, a screenwriting tool). I am using Windows Vista Home Premium.
== Crash ID(s) ==
bp-a79d5a74-496e-4128-814a-66f192100505
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; OfficeLiveConnector.1.4; OfficeLivePatch.0.0)From what I see, there is a bug out for your crash signature which is
[@ nsTextBoxFrame::GetTextSize(nsPresContext*, nsIRenderingContext&, nsString const&, nsSize&, int&) ]
Here is the bug
https://bugzilla.mozilla.org/show_bug.cgi?id=558101
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