Firefox crashes upon start up even after reinstall

I uninstalled, removed Mozilla folder from program files. Downloaded again and tried to restart. Crashed again. This is the report it tries to send over and over again:
Add-ons: {B7082FAA-CB62-4872-9106-E42DD88EDE45}:3.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.10
BuildID: 20100914125854
CrashTime: 1285637367
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1284826347
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 3662
I really liked Firefox for the few days I got to use it. This doesn't bode well for future use.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Similar Messages

Firefox crashes at start up, even in safe mode

Firefox crashes on start up. Crashes in safe mode as well. Tried steps on articles. Was watching adobe flash player when it crashed first time.

Any other recent crash IDs (maybe some have links to bugs or other posts)
Crash report: [https://crash-stats.mozilla.com/report/index/ba759d32-e684-4f6c-813b-679ce2111005 ba759d32-e684-4f6c-813b-679ce2111005] 
Crash signature: nsSecureBrowserUIImpl::OnLocationChange(nsIWebProgress*, nsIRequest*, nsIURI*)
That one does not seem to give any useful info at present.
Malware is one common cause of crashes, and that may produce variable crash reports, it is probably worth doing full scans with multiple tools/software to try to rule out the possibility of malware.
*See [[is my firefox problem a result of malware]]
Besides trying in safe mode did you also try disabling all plugins whilst in safe mode. (If it crashes before then, are you able to create a new profile and try that ? ) Also if crashing before about:crashes may be entered have you seen http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
Sorry I am not able to give a useful answer at the moment.

Firefox crashes upon start-up (non-safe mode)

Program has been crashing upon start-up since downloading the latest version. I was able to open in safe mode and now it appears that perhaps it is able to run in regular mode as well (non-safe mode).
I'm going to post this question form anyway, in the event that the problem recurs and I'm unable to reach this help section again.
The crashes started whenever I tried to open a browser window, from a bookmark. Malaware is clear, SuperAntiSpyware has found some adware tracking codes -- those will be cleared upon finish of scan

we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem

Firefox opens but completely unresponsive even after reinstall

I'd been having problems with Firefox hanging. It didn't appear to have anything to do with any of my addones, as I continued having problems even after disabling them--first one at a time, then all of them. Now after updating to the new version, (thinking that might be the problem) it will open but then immediately hangs (I am unable to even try any of the "fixes"): Error mesasge in toolbar "Firefox is not respponding". I tried completlyuninstalling and reinstalling and that didn't work either. Now the first time I uninstalled and reinstalled I was given the option of deleting my presonal preferences as well, essentially reinstalling a factory fresh Firefox browser. I said no,. Well when the reinsiall didn't work, I tried uninstalling again but this time the option didn't even come up. I have also tried a systm restore without effect. In addition I have run a complete virus scan with AVG and I'm coming up clean. There are several odd things about this glitch: At some point an addon that synchonized my FF favorites with my other browsers erased the back ups on the other browsers (it isn't supposed to do that if shut off as far as I know or I would have chosen a different method). I can't locate my FF favorites in order to save the file (I really want to keep them). The favorites bar is still on the toolbar, so they do seem to be intact on FF, of course I can't access anything. I am completely flummoxed given that even uninstalling and reinstalling hasn't worked. I am not getting any other error messages other than that the browser is not responding. I am currently using Windows 7 on a gateway netbook. The only thing that might possibly have anything to do with this is that at some point some program changed my home page and search engine to Delta. I suspect it was Vuze, but I had selected no and aborted the installation. I still had to manually change them back to my personal defaults. Obviously that shouldn't have affected my browser in this way. The only two other programs I've installed within this time period were from Giveaway of the day and Games giveaway of the Day both reputable websites. None of the feedback from these two programs indicated anything about hijacked home/search engines from other users--who would most definitely be kicking up a fuss. So I have two basic issues: Fixing FF and saving my favorites from FF. Tried again, making sure that the AVG was off, and while it didn't hang the first second, it started hanging as soon as I opened a web page or the add on page. Also note that I cannot install the troubleshooter. I saved the program but it won't install or even apparently recognize that I have FF installed.

Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox crashes on start-up, even in safe mode

Back in March/April 2012, Firefox started crashing for me on start up, possibly after the automatic/remote installation of MS security patches. After that time, I've not been able to start Firefox without it going directly to the Mozilla Crash Reporter. I've tried everything I could think of including safe-mode, uninstall/re-install, uninstall/back-up profiles directory/wipe profiles and all registry entries/re-install. This continues to fail since version 11(?) through 13.0.1. Even Sea Monkey crashes same manner. BTW, clicking on the "Details" button in the Mozilla Crash Reporter has no effect for me. I was trying it to help fill in the Troubleshooting Information box below as I can't get to "Help > Troubleshooting Information" as Firefox doesn't start.

What was the location of the file?
See:
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox crashes upon started on start-up

Firefox crashes immediately upon start-up. It will not start in safe-mode. This is the message in the Crash Reporter that is displayed:
"Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."
However, each time I try to restart it, I get the same message.
The last thing that I had done before the crashes, was to update the iTunes and install iCloud on my PC.

Crash Report:- https://crash-stats.mozilla.com/report/index/79886c13-4aa4-4b7e-b8e1-6cfed2111118 
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ] 
your crashreport say that you are using Firefox 7, we fix this crash on Firefox 8, please upgrade and check
* getfirefox.com

Firefox freezes and stops responding even after reinstall

Hi, I've been a Firefox user for a decade, despite three attempts to switch to Chrome. But this is getting on my nerves. I'm in the middle of something and suddenly the browser freezes - I can move the cursor over whatever bookmarks, menu items, tabs or content but nothing responds. It's exactly as if the entire browser had turned into a printscreen. I get no crash report afterwards, I just close and restart it. This has been going on for quite a few months now. I'm using the latest version by the way.
Extensions I use:
Adblock
Colorzilla
Diigo Toolbar
Evernote webclipper
Fireshot
Pin It buton
Video Download helper
Wisestamp
Lazarus Form Recovery
And quite a few other plugins.

Hello kutez, '''try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
also, any luck if you delete in your [http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows profile folder] the [http://kb.mozillazine.org/User.js_file User.js file] you have ?
The user.js file '''does not exist by default'''. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).
thank you

My Firefox crashes upon start up, and the crash reporter opens instead

When I open my Firefox from desktop (windows vista), the firefox crash reporter opens instead giving me the options of restarting, or quiting firefox. The samething also happens when I start in safemode, or when I Reset firefox. The only way I can open firefox from desktop is if I open it as the administrator.
My latest crash IDs are as follows:
- Crash ID: bp-85ec11ca-df68-4c34-9eb7-800f32130119
- Crash ID: bp-33a8cf2d-1be2-44bd-8265-8741a2130119
- Crash ID: bp-9fac309a-d062-4f4d-bd2f-a0de12130119
- Crash ID: bp-f3507e6d-6e28-486d-888f-265c02130119
- Crash ID: bp-98a24370-1267-4caa-a2aa-90cda2130119
I would really appreciate if you could help me out with this, I simply hate all the other browsers and would hate to change to one of them.

hello akhalaj, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named ''ebwlduva.dll'' (randomly generated filename).
according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:
http://www.microsoft.com/security/scanner/default.aspx
http://www.kaspersky.com/security-scan

Firefox will not start up even after I uninstalled and reinstalled.

I even did a system restore to back before the problem started in case it was a OS problem. I did notice a firfox safemode file in system startup which was not the location I installed to. There are icons on my desktop and start menu. I recently switched to Panda Secuity so I uninstalled that and switched back to System Mechanic [used for several years, worked fine with Firefox] to see if it made a difference, it did not. Any help or suggestions greatly apprciated.
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618)

One of your add-ons might be the culprit. Try running Firefox in [[Safe Mode]]. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]]
~~~~~~~~~~~
If that does not solve the problem, [http://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile create a new profile] Then, Recover your data from the old profile. See http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile'

Firefox crashes upon start up. Tried everything! From deleting addons to reinstall. Help!

Tried everything. These are the details I get.
AdapterDeviceID: 0046
AdapterVendorID: 8086
Add-ons:
AvailableVirtualMemory: 4021927936
BuildID: 20111104165243
CrashTime: 1321124105
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1321043132
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2202
Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0a70, AdapterDriverVersion2: 8.17.12.6658D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 399
StartupTime: 1321124104
SystemMemoryUsePercentage: 29
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
Vendor: Mozilla
Version: 8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about
What is all this?? :(
to whoever helps.. Thanks!

That is a MS crash report and unfortunately doesn't give any useful information.
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes

Firefox doesn't open up even after reinstalling

The window of the program opens but none of the icons are visible. I tried to reinstall Firefox but it didn't help. I don't get the message about any error. My operating system is Windows 7.

Try to disable hardware acceleration in Firefox.
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can use one of these to start Firefox in [[Safe Mode|Safe Mode]]:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode

Firefox crashes upon start up in normal and safe mode

Can't open firefox in either mode, it immediately gives me a crash report pop-up

Did you try to download FF10 with another browser and install it over your current FF version?
Link to your CR: https://crash-stats.mozilla.com/report/index/e9c657f0-71ce-480b-a13f-2852c2120207

Firefox crashes upon start with the error message: Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

I have tried to open firefox multipul times only to receive the error message:
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.
When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.

http://kb.mozillazine.org/Firefox_crashes

Firefox crashes upon opening or just after

bp-7b836e99-7375-4bc9-99a4-4d5582140822
bp-40ada636-a707-4c39-ba84-195832140822
bp-8551340a-c3d2-41af-86e3-1aa3a2140823
bp-bbf51e29-1faa-4f59-86c9-484d12140823

Per the Bug report for those crashes, it looks like Malware is pegged as the cause of that type of crash.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Help! I have been using Mountain Lion but Finder and the App Store won't load and keeps crashing even after reinstalling the OS. How do to fix it?

Help please! I have been using Mountain Lion for a few weeks but Finder, System Prefferences and the App Store won't load and/or keep crashing even after reinstalling the OS. How do to fix it?
Model Identifier:     MacBookPro8,1
Processor Name:     Intel Core i7
Processor Speed:     2.7 GHz
Number of Processors:     1
Total Number of Cores:     2
L2 Cache (per Core):     256 KB
L3 Cache:     4 MB
Memory:     8 GB
Boot ROM Version:     MBP81.0047.B27
SMC Version (system):     1.68f99

You need to check to make sure you are actually connected to the network. Tap Settings > WiFi >and then tap the blue ">" next to the network name with checkmark. You should see a complete set of IP address but if the router didn't issue you an IP address properly, you will see your touch IP address start with 169.x. If this is the case, you are connected to the internal network but not to the web.
First thing to do (while you are on that screen) is tap "Forget Network". Then turn WiFi off. Turn it back on and, if needed, tap Other and re-enter your network information. If you continue to have problems, check with your IT department on Monday.
In the meantime, your laptop and iTunes can be used to purchase apps and music. Syncing them with your touch is a great way to get them installed while you are waiting for the answer on your WiFi problem.

Firefox crashes upon start up even after reinstall

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