Firefox crashes upon start with the error message: Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
I have tried to open firefox multipul times only to receive the error message:
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.
When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.
http://kb.mozillazine.org/Firefox_crashes
Similar Messages
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Since the version 20.0 update when starting firefox I have frequently got the error message "firefox is having trouble recovering your windows and tabs" This has not occurred with previous versions. If I click on the box "restore" and close firefox the problem reoccurs if I click close I lose the bookmark sidebar. I am so sick and tired of these frequent and buggy updates (every one since 17.0 have caused norton 360 to stop detecting tracking cookies for several weeks and or broken the norton toolbar) that I will uninstall firefox and switch to another browser if this does not change.
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter -
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
do not know what's going on but the Firefox crashing, and is still crashing, and crashing back again ..
This problem is not resolved for a long time 'and I wonder why not fix this problem so far?
These details.
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.I was having the same problem.... But I keep forgetting that when you upgrade firefox... or it updates automatically... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit. If Firefox has Adobe flash add-on, it needs to run in admin mode or it will crash.
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Before it started with the crash report it was telling me that Firefox couldn't find the server at www.yahoo.com. That's my homepage. I'm writing this on my friends computer and will also be checking my e-mail on it. I don't have any way to get a Crash ID. Thank you very much in advance- Jason
Try Cor-el instruction by creating new profile
* https://support.mozilla.com/en-US/questions/874649#answer-245454 -
I have been using Firefox for several years. Now, when I try to open it I get the above error message.
Hi graham12345
This looks like a problem with hardware acceleration.
Are you sure that staring in Safe Mode isn't working?
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.
*http://kb.mozillazine.org/about:config
You can consider to modify the prefs.js file and add some of these:
user_pref("gfx.content.azure.enabled", false);
user_pref("gfx.direct2d.disabled", false);
user_pref("layers.acceleration.disabled", true);
That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.
You can also try to uninstall Windows update KB2670838 if you have this update.
*http://support.microsoft.com/kb/2670838 -
I can't open Firefox and thus can't get to my.yahoo.com or any of my bookmarks.
Everything is good. Downloaded 8.0 and got fully restored - bookmarks too. Thanks for being so helpful, Swarnava.
JackDrake -
Crash ID: bp-2e8eda72-f4ff-4f01-902d-9c4382140606
Have you had other crashes of late? If so, post the report numbers.
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart. -
I have tried to:
* reinstall Firefox
* completed various spyware and virus checks
* ensured windows is up to date etc
See example few crash ID's belowYour crashreport:<br>
https://crash-stats.mozilla.com/report/index/bp-35b1826b-9d53-4c7f-a658-b155b2111108<br>
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ] <br>
This is caused by [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. Try to disable it and see if that stops the crashing.<br>
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport<br>
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.<br>
http://www.trusteer.com/support/en/report-problem<br>
According to the user in question [http://support.mozilla.com/nl/questions/892517 892517] Trusteer is aware of the problem and working on a fix.<br>
See also [https://bugzilla.mozilla.org/show_bug.cgi?id=699776 Bug 699776] - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack. -
Foxfire downloaded an up-date last night (10/20/2010) at 5:30 PM EDST when I started Firefox, and it crashed the compter on re-start with an error message... Missing or Corrupt File ... WINNT\system32\config\SYSTEM. This machine is Windows 2000 Professional on Dell computer and Foxfire 3.6 or 4 not sure computer is stuck at the error message.
Hi there,
You're running an old version of Safari. Before troubleshooting, try updating it to the latest version: 6.0. You can do this by clicking the Apple logo in the top left, then clicking Software update.
You can also update to the latest version of OS X, 10.8 Mountain Lion, from the Mac App Store for $19.99, which will automatically install Safari 6 as well, but this isn't essential, only reccomended.
Thanks, let me know if the update helps,
Nathan -
Lightroom crashes at start up with the error message "Lightroom encountered an error when reading from its preview cache and needs to quit". Please advise on how to fix this error. Thanks
You probably need to delete your preview cache. See here
Why And How To Clear Your Lightroom Cache - Lightroom Fanatic
Preference and other file locations in Lightroom 5 -
My MacBook Pro (version 10.7.5 4GB)keeps crashing with the error message 'Your MAC OSX start up disk has no more space available for application memory' - what do i do. I keep force quitting the applications and turning the computer off but it happens again after a while
Hhow much goal and free hard disk space is available? Sounds like you need to move some things off of that hard drive.
-
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
I have tried a Clean reinstall but it did not help.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!
Try:
iOS: If you can't back up or restore from a backup in iTunes -
The boot camp manager keeps quitting after re-starts with an error message, why? I've installed the latest updates for XP 32bit
Alveto wrote:
The boot camp manager keeps quitting after re-starts with an error message, why? I've installed the latest updates for XP 32bit
Are we supposed to guess what the error message is?
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