Firefox crashes upon startup after update to new version and download attempt
I was asked to update to a new version of Firefox, and when I responded positively to something like, "Do you want to run Firefox now?" it crashed immediately. When I tried to launch it from the desktop it crashed immediately. When I launched it holding down the shift key it brought up Internet Explorer, not Firefox. I don't know why. I tried to download Firefox from scratch, but the result was the same--it crashed upon launch.
Is this a chat forum? Will someone help me from here? Should I just wait here?
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InDesign CS4 crashing upon startup after migration to new iMac
Hi,
I recently used Migration Assistant to move the contents of my old iMac that was running OS X 10.5.8 to my new iMac that is currently running OS X 10.7.3. Unfortunately, everytime I attempt to start up InDesign CS4, it crashes without giving me an error message. I previously could not start up Illustrator CS4 on this new iMac and I received this error message:
"Fatal error - missing component /Library/Application Support/Adobe/Adobe Version Cue CS4/Client 4.0.0/VersionCue.framework"
and I was able to transfer the folder Client 4.0.0 to my new iMac and get Illustrator CS4 up and running.
What can I do to get InDesign running on my new iMac?Because you moved many of the CS4 files onto your computer, you need to remove them before doing a new install.
There is an Adobe Cleaner tool which can remove components of the incomplete installation. Here is a link to it:
http://www.adobe.com/support/contact/cscleanertool.html
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Firefox crashes upon Startup; no extensions, brand new profile
Even after a clean install (removing all previous profile settings and extensions/plug-ins), Firefox 7.0.1 still will not run as per it's normal operating characteristics.
Immediately after double-clicking on the icon, the Crash Reporter states a crash has occured. Alternatively, safe-mode will not start successfully either.
Any ideas?
Windows 7 Enterprise (32-bit)
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As above, was using the updated version for a short time before this happened
You may have installed an extension that made changes to the connection settings.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily. -
HT201210 error 3014, can't restore iPhone after updated the new version of itune
after updated the new version of itunes, my iphone can't back up and restore.
Why everytime update the new version of itunes have problem????See Network connection or download errors
Error 1479: This error occurs when trying to contact Apple for an update or restore. Quit iTunes, disconnect from USB, restart the iOS device, reconnect the device to the computer, then launch iTunes and attempt to update or restore again.
Error 1639: See this article for resolution.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
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Test restoring while connected to a known-good networ -
There is a problem in my iPhone device after updating the new version needed to ActiveX wants amyl, bus and my Lord and unfortunately forgot this data, what work Please reply my machine data is
Imei: 013055008069758
SerialNumber:DN*******TC0
mlbserialNumber: DQ************42D
plz hlep me
<Personal Information Edited by Host>There is a problem in my iPhone device after updating the new version needed to Active iPhone 4s
and
I upgraded to 7.0.3 yesterday and now my battery only lasts about 4 hours with very little active use.
iOS 7.0.3 -
There is a problem in my iPhone device after updating the new version needed to ActiveX wants amyl, bus and my Lord and unfortunately forgot this data, what work Please reply my machine data is
Imei: 013055008069758
SerialNumber:DN*******TC0
mlbserialNumber: DQ************42D
plz plz plz hlep me
<Edited by Host>There is a problem in my iPhone device after updating the new version needed to Active iPhone 4s
and
I upgraded to 7.0.3 yesterday and now my battery only lasts about 4 hours with very little active use.
iOS 7.0.3 -
When I updated the new version IOS5 and used icloud, some of the apps are missing, how can i find those apps (but i was not using my account to download some apps before). Please advise.
They are free to iOS 7 users who have activated their NEW device on Sept 1 2013 or after. They are NOT automatically free with iOS 7.
AirDrop is only compatible with iPad 4th gen and iPad mini. iPad 3rd gen and below do contain the necessary hardware for AirDrop. Also, AirDrop is only compatible between iOS devices. You cannot AirDrop between iOS device and Mac OS. -
Firefox crash on startup after most recent update?
Once Firefox installed the most recent update, it will no longer open. It attempts to open, but immediately crashes and the crash report opens. I have tried to uninstall (deleting profile as well) and reinstall, but it continues to crash. This is the most recent version of Firefox, 8.0 I think. Pleeeease help, I hate IE.
No. None of those are the issues. I had already gone through a lot of the help stuff before I posted this.
And as I explained earlier, there is no crash ID listed that I can see. -
Adobe Premiere Pro CC Crashes on startup after upgrading to new computer monitors
Hey everybody, I am tech-savvy so go ahead and throw detailed answers at me. I recently updated to Windows 8.1 because Premiere Pro CC (version 7.2.1) crashed on startup in Windows 8. After the update to Win8.1, it worked fine with my old 19in. VGA full-screen monitors. However, after I installed new HD wide-screen monitors yesterday, I opened Premiere Pro and it started up just fine and is stable until it processes a video file. If I'm fast enough, it will successfully import a file from the media browser, but as soon as it "processes" the video in the media browser or the video in the timeline, Windows gives me the error "Adobe Premiere Pro CC has encountered an error and must be shut down". I tried every trick in the book- including changing the monitor refresh rate down from 144Hz to 60Hz, tried using an HDMI cable instead of DVI-D, and tried reinstalling Premiere Pro (restarting the computer at the proper points in the process), and tried setting it to render using no GPU acceleration (Mercury software only). Nothing seems to work. Below are the specs on my computer:
CPU: AMD FX-8120, GPU: Dual AMD HD Radeon 6670's 1GB GDDR3 each outputting to its own monitor via DVI-D Dual Link, Monitors are ASUS VG248QE 24" running 1920x1080p resolution @ 144Hz, 7200RPM Western Digital HDD.I had this same problem on my HP laptop that has two video cards. I had to dissable the Intel 4000 in order to get Premiere CC to function. However, once this one done, it was no longer possible to use the external monitor (even when I closed the lid, it simply would not recognize the external monitor). Thus, each time I'm using Premiere CC then I have to disconnect the monitor and use device managre in Win8.1 to dissable Intel. It's really a huge pain in the arse. Also, I do not have an option to choose to choose a second monitor in Win8 once the Intel is dissabled. I've updated both drivers - so, I guess that's the only solution there is for my laptop. I'd suggest not using this software with a HP laptop that has two graphics cards.
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Photoshop crashing on startup after update
Hello. I just updated my photoshop cc and now it will not open...again. This happened last time I updated also. 4 days ago I applied this fix ( Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll? ) and it worked. I saw a new update so, silly me, I updated again. This time the above mentioned fix does not work. By the way, my drivers are up to date.
Thank you in advance for your help.I have been having a similar problem since the 2014.2.0 update. Every time I quit PS, and relaunch, I get a "Could not initialize Photoshop because of a program error.". It won't load at all. I can delete the preferences file by holding in CMD+OPT+SHIFT and clicking the app. It will then load. I download my preferences from the cloud and can work fine until the next restart when it won't load again. I was hoping today's 2014.2.1 update would fix it, but it did not. I still have the same trouble.
I have completely uninstalled and reinstalled PS, rebooted the computer, tried restarting PS without downloading any synced preference files and it still will not load unless I delete the existing preferences every single time. So frustrating!
Running Mac 10.9.5 -
Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Starting today, every time I try to open Firefox it crashes immediately. I have uninstalled and removed the entire Firefox folder several times. Firefox is able to load in safe mode, but if I have to browse in safe mode I might as well use Google Chrome because it still works and can have addons. The only thing I can think of that I changed recently was I updated my NVIDIA drivers to version 285.79 Beta yesterday. I had 5.0 for the first crash and updated to 8.0.2 thinking it may fix the problem. I do not have any of the programs that frequently cause crashes.
https://crash-stats.mozilla.com/report/index/bp-1bea6bc8-86a4-4424-95e8-1b02c2111118Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues -
Firefox crashes upon startup every time
Our power went out unexpectedly and then Windows had a hard time restarting. I had to restore the settings to a snapshot of the system one month ago for me to be able to use Windows again.
Now Mozilla won't start, and every time I click on the Firefox icon, a crash report message appears.Firefox does not always restore well that way. {'''edit '''<-- using Windows restore snapshots does not always create all files correctly ) You may have to do a clean reinstall, after deleting the firefox program folder. Take care in doing this:
* do NOT use any options from Windows or Firefox that suggest removing personal settings, or you will loose passwords and bookmarks.
*see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall <br/> note you are trying to retain your personal data and not delete any profile files
#Download firefox installation file (using any working browser) from getfirefox.com
#Delete from your computer the Firefox programs folder, for the faulty install as explained above.
#Find the downloaded install file and click or doubleclick to run it
Note there is likely to be a new version of firefox '''Firefox 10.0.1''' released within a few days, some users are having problems with 10.0 causing crashes.
It is possibly not worth following up on your crash ID at present, but please obtain and post them again if the new re-install also crashes. (See my recent post <s>[/917748#answer-308124]</s> [/questions/917748#answer-308124] for general info re the new crashes {edit Thanks for the pm Hasan, link fixed) -
Illustrator CC crashes on startup after update
HI guys,
Updated Illustrator CC today, and it now crashes after the splash screen.
Any advice appreciated!
Process: Adobe Illustrator [1038]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 256 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [214]
Responsible: Adobe Illustrator [1038]
User ID: 1641545183
Date/Time: 2014-05-09 14:25:30.660 +1000
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.AssetMgmtUI 0x0000000117e09e0e 0x117e06000 + 15886
1 com.adobe.illustrator.plugins.AssetMgmtUI 0x0000000117e09dce 0x117e06000 + 15822
2 com.adobe.illustrator.plugins.AssetMgmtUI 0x0000000117e07a08 PluginMain + 120
3 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
4 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
5 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
6 com.adobe.illustrator 0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
7 com.adobe.illustrator 0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
8 com.adobe.illustrator 0x0000000100ab8be7 spStartupPlugins + 919
9 com.adobe.illustrator 0x0000000100ab7cc4 SPStartupPlugins + 36
10 com.adobe.illustrator 0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
11 com.adobe.illustrator 0x00000001006e21c3 PluginMgr::TryStartUp() + 179
12 com.adobe.illustrator 0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
13 com.adobe.illustrator 0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
14 com.adobe.illustrator 0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
15 com.adobe.illustrator 0x000000010042e640 CAIApplication::RunApp() + 128
16 com.adobe.illustrator 0x0000000100419a57 main + 135
17 com.adobe.illustrator 0x0000000100002c94 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9242a662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8f1db43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8f1db152 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff92425a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92424d18 mach_msg + 64
2 libxpc.dylib 0x00007fff8fa66acc xpc_pipe_routine + 234
3 libxpc.dylib 0x00007fff8fa6cd2b _xpc_domain_extension_request + 316
4 libdispatch.dylib 0x00007fff8f1d92ad _dispatch_client_callout + 8
5 libdispatch.dylib 0x00007fff8f1db09e _dispatch_root_queue_drain + 326
6 libdispatch.dylib 0x00007fff8f1dc193 _dispatch_worker_thread2 + 40
7 libsystem_pthread.dylib 0x00007fff9326bef8 _pthread_wqthread + 314
8 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92429e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9326bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff92429e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9326bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92429e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9326bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff92429716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9326cc3b _pthread_cond_wait + 727
2 com.adobe.AGM 0x0000000103894dcb 0x103552000 + 3419595
3 com.adobe.AGM 0x000000010389587d 0x103552000 + 3422333
4 com.adobe.AGM 0x00000001038ab8a8 0x103552000 + 3512488
5 libsystem_pthread.dylib 0x00007fff9326a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9326a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff9326efc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000112f25730 rcx: 0x0000000000000a90 rdx: 0x00000000000018d9
rdi: 0x0000000112f25730 rsi: 0x00006000002a2520 rbp: 0x00007fff5fbfe8b0 rsp: 0x00007fff5fbfe880
r8: 0x00007fff5fbfe668 r9: 0x00006280000fc508 r10: 0x0000600000a672c0 r11: 0x0000000000000015
r12: 0x0000000112f25870 r13: 0x00000000214d454d r14: 0x00007fff5fbfeb10 r15: 0x00006000002a2520
rip: 0x0000000117e09e0e rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 10
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x100000000 - 0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x102520000 - 0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
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0x7fff87406000 - 0x7fff8742effb libRIP.A.dylib (599.21.1) <994C1D46-A532-3361-8C20-11778DC12040> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff87581000 - 0x7fff8764afff com.apple.LaunchServices (572.26 - 572.26) <EF8A4A15-0861-35C5-9744-5E1BC5C26DD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff8764b000 - 0x7fff878a4ff9 com.apple.security (7.0 - 55471.14.1) <FF57C9BB-4E52-33E5-8927-59AEADB6CA27> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff878a5000 - 0x7fff878f3fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff87931000 - 0x7fff87943ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <4A5857F9-E249-3FA6-ADBB-410606AEC8CE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff87944000 - 0x7fff8796cffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff8796d000 - 0x7fff8796dfff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff87970000 - 0x7fff87971fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff8798e000 - 0x7fff879f8ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff87b87000 - 0x7fff87b87fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x7fff87b88000 - 0x7fff87b8bfff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff87b8c000 - 0x7fff87b8dffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x7fff87b8e000 - 0x7fff87b96ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff87b97000 - 0x7fff87c04fff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff87c05000 - 0x7fff87d73ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x7fff8807c000 - 0x7fff88086ff7 com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff88087000 - 0x7fff88089ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff8808a000 - 0x7fff880cbfff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff885b5000 - 0x7fff885c7fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff885c8000 - 0x7fff88699ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <96C40A82-D2F7-310D-879B-7D8960510878> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff8869a000 - 0x7fff886d3ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x7fff886e5000 - 0x7fff887ccff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff887cd000 - 0x7fff88856ff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff88857000 - 0x7fff88899ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff888ad000 - 0x7fff88978fff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff88979000 - 0x7fff88a3dff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff88a3e000 - 0x7fff88a6afff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x7fff88a70000 - 0x7fff88a73ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff88a74000 - 0x7fff88c59fff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff88c5a000 - 0x7fff88cb2ff7 com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff88cb3000 - 0x7fff88cb4fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff88ce0000 - 0x7fff88ce1ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x7fff88ce2000 - 0x7fff88cedff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x7fff88cee000 - 0x7fff88e41ff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff88e42000 - 0x7fff88e49fff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff88fb1000 - 0x7fff88fb2ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff89340000 - 0x7fff893b3fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fff893b4000 - 0x7fff89524ff4 com.apple.CFNetwork (673.4 - 673.4) <F3BF6020-99BE-3844-A7B8-352B93AD02F3> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff89582000 - 0x7fff89582fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff895b3000 - 0x7fff896b9fff com.apple.ImageIO.framework (3.3.0 - 1042) <DEA4FF1B-D340-32C3-977D-D249709C6031> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff896ba000 - 0x7fff896ebfff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff896ec000 - 0x7fff896f3ff8 liblaunch.dylib (842.90.1) <38D1AB2C-A476-385F-8EA8-7AB604CA1F89> /usr/lib/system/liblaunch.dylib
0x7fff89724000 - 0x7fff8973dff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8973e000 - 0x7fff8974cfff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff8974d000 - 0x7fff89774ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff89821000 - 0x7fff89af5fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff8a031000 - 0x7fff8a03cff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8a086000 - 0x7fff8a08aff7 libGIF.dylib (1042.2) <0A9267FF-D93A-36DF-87B9-BA34C1166C0C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8a08b000 - 0x7fff8a08bfff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8a0be000 - 0x7fff8a0caff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8a0cb000 - 0x7fff8a1aafff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8a1ab000 - 0x7fff8a1e3ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff8a2e7000 - 0x7fff8a2ffff7 com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff8a300000 - 0x7fff8a303ffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff8a304000 - 0x7fff8a343fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8a394000 - 0x7fff8a395ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff8a396000 - 0x7fff8a640ff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff8a659000 - 0x7fff8a7f5ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8a7f6000 - 0x7fff8a800ff7 libcsfde.dylib (380) <A3673EC2-5B81-3190-9BA5-F27013118EC6> /usr/lib/libcsfde.dylib
0x7fff8a801000 - 0x7fff8a803ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x7fff8a858000 - 0x7fff8aaa0ff7 com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8aaa1000 - 0x7fff8ac4ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff8bafb000 - 0x7fff8bb2afd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff8bb57000 - 0x7fff8c47668f com.apple.CoreGraphics (1.600.0 - 599.21.1) <23BCDB0F-4E60-31BA-859C-820351D50111> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8c477000 - 0x7fff8c483ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8c484000 - 0x7fff8c4c2ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8c4c3000 - 0x7fff8c4cbfff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8c4cc000 - 0x7fff8c4ccff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff8c55b000 - 0x7fff8c5caff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/FYour best bet is to uninstall, run the cleaner tool and reinstall.
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