Firefox crashes when I close a tab

Frequently, but not always Firefox will crash when I close a tab. I might have 3 - 7 tabs open and I can move between them or refresh one without a problem but if I click on the 'X' to close the tab I get a message saying firefox has stopped working. When I restart I am asked if I want to restore. If I do I can close the tab I was trying to close earlier without a problem.
I am running Vista Home Premium - completely up to date on a QC50 laptop This isn't happening on my Win 7 desktop. Firefox & all extensions are up to date (this didn't start happening until I updated to 5.0.1)

News 1. Mozilla has told me that there will be a fix by the end of the month. 2. I have asked Mozilla to contact me as soon as the fix is available. 3. I will monitor Norton and Firefox from 08:00 to 17:00 CT and update this forum entry when the fix becomes available. 4. Because the most current release of Firefox is 18.0.1, most future updates will be done to forum entry
[[https://support.mozilla.org/en-US/questions/947601]]

Similar Messages

Firefox crashes when I close a tab containing a PDF file; I am running Firefox 3.6.16 on Windows 7 with Acrobat Professional 9.2.0.

This happens systematically if I close a tab or attampt to display something else in the tab which is not a PDF file.

News 1. Mozilla has told me that there will be a fix by the end of the month. 2. I have asked Mozilla to contact me as soon as the fix is available. 3. I will monitor Norton and Firefox from 08:00 to 17:00 CT and update this forum entry when the fix becomes available. 4. Because the most current release of Firefox is 18.0.1, most future updates will be done to forum entry
[[https://support.mozilla.org/en-US/questions/947601]]

Firefox crashes when I close an e mail on AOL also it crashed once after printing some pages from my banking statement. Any ideas. I restarted a few times without any change to the crashing problem. WHat do you suggest.

Firefox crashes when I close an e mail on AOL also it crashed once after printing some pages from my banking statement. Any ideas. I restarted a few times without any change to the crashing problem. What do you suggest.
I am using Mozilla Beta 4. I volunteered to try it out. It's lightning fast. I really love using it. I see there is a new version of Firefox should I download it??

I HAVE NOW SOLVED THE PROBLEM BY RUNNING WINDOWS REGISTRY REPAIR TOOL WHICH HAS OBVIOUSLY REPAIRED CORRUPT REGISTRY FILES.

Firefox crashes everytime I close a tab; the internet said it was a Norton Antivirus issue, but I contacted Norton and they are not the issue.

Every time I close a tab, Firefox crashes. These forums hinted that it was a Norton issue (and that it had been solved) so I contacted Norton. Spent 2 hrs on support with them, including them remotely controlling my computer. Norton is 100% updated, and the crashes happened EVEN WHEN WE DISABLED NORTON. So, it is NOT a Norton issue. What can I do? This is very frustrating and makes it impossible to continue to use Firefox.

hello, these crashes are the same norton issue that was written about in the forums during the last few weeks (the norton component coffplgn.dll is causing the crashes) - according to symantec the cause fro the crashes wasn't fixed in its 2012 product line: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/m-p/900991/highlight/true#M8266
so you might want to disable all norton addons in firefox > addons > extensions or upgrade to norton 2013...
http://updatecenter.norton.com/?NUCLANG=en

Firefox crashes when too many (3) tabs/windows open

Firefox crashes if too many tabs (3) are opened, if 2 browser windows are open, in Yahoo mail (deleting npYState.dll did not fix it) and does not give me a crash report. Internet explorer is not having problems like this.
== This happened ==
Every time Firefox opened
== After downloading 3.6.6

Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.
Or you can go to '''Start''' and type in the Vista search box '''%APPDATA%''' then click on '''Roaming''' then go to '''Mozilla>Firefox>Crash Reports>Submitted''' then open the .txt files and copy the Crash report ID that starts with '''bp-xxxxx-xxxx'''

Firefox crashes when open new clean tab

hello,
can somebody tell me, what is wrong or how can i fix it?
When i open new (clean) tab, firefox fall. In private mode it is working well.
3e3a4ceb-e24c-4814-963d-235a32150421 (i disable all my plugins)
Thanks

The crash report flagged these programs;
mswsock.dll = Microsoft
combase.dll = Microsoft
Perform a System File Check to fix corrupted system files
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If the crashes continue, please post the crash numbers here.

Firefox crashing when closing tab -- no Norton

I've got an old version of Firefox, as it's the only version that works in tandem with Greasemonkey for a script I need for work. I've never had any problems with it, and I've been using it for years.
All of a sudden, the last few days, Firefox crashes whenever I close the tab that my Greasemonkey script opens. This tab is just a simple local file, a flash alert beep that opens. When I close it, Firefox crashes. It's never done this before. I've had this version of Firefox on my computer for years, as I said, and it's only recently that this has started to happen.
I don't have Norton antivirus. I have Avast. I have disabled Avast's Web Reputation Plugin, in case it was that, but that didn't help.
Firefox 3.0.19 (Yes, it's an old build, but, again, as I said, I have had no problems with it.)
Windows 7 SP1 (32 bit)
Here's a crash report: https://crash-stats.mozilla.com/report/index/9f9c4b22-7e67-4ce7-aec9-cf3792130327
Here's the output from Firefox's crash window:
Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.9,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20090123.1,{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.19
BuildID: 2010031422
CrashTime: 1364405012
InstallTime: 1281969785
ProductName: Firefox
SecondsSinceLastCrash: 703
StartupTime: 1364404319
Theme: classic/1.0
Vendor: Mozilla
Version: 3.0.19
Would appreciate your help. Thanks.

Hi, ideato. Thanks. I have tried updating before, but unfortunately any FF version beyond 3.x.x breaks my Greasemonkey script. And I know what you're saying, that my version is old, but the point is, it's been working perfectly on my machine for years. This problem has suddenly just appeared recently. So it isn't some old, unsupported bug, but a recent issue on my machine that I can't figure out.
If I could just know from the crash report if there's some conflict or the like that's causing this, then I could uninstall the offending program/process/add-on.

Firefox crashing when i wanna open or close a tab or a window, also while wanna open any page, now what to do for solving the problem?

Firefox crashing when i wanna open or close a tab or a window, also while wanna open any page, now what to do for solving the problem?

Disable McAfee siteadvisor and check the problem still persist or not?

Why when I have 3 tabs open and when I close one tab, all tabs shut down and crashes? The it asks me to restore or not? How do I fix this issue?

I open the firefox and open 3 tabs, when i close 1 tab, all will close down and crashes then it tells me to restart or close. It was never like this!!! How do I fix this problem.

Try to disable Norton addons in Firefox. They will be releasing an update at the end of the month to fix these crashes.

How do I stop Firefox from crashing everytime I close a tab?

Ever since I downloaded Firefox 4.0, it crashes anytime I close a tab or a window.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Firefox crashes whenever I close the opened tabs. It makes my whole pc to stop working.

<blockquote>Locking duplicate thread. 
Please continue here: [[/questions/926841]]</blockquote>
Whenever I open multiple tabs this problem occurs. This problem occurs especially when i close the tabs regularly.

See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
If it freezes the computer then it sounds that there is a problem with a system driver on service that is running on the computer.
If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). 
You can find the IDs of the submitted crash reports on the about:crashes page. 
You can open the about:crashes page via the location bar, like you open a website. 
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Once Firefox crashes & restarts, homepage opens (not tabs that were open prior to crash) even though "tabs from last time" is selected for when Firefox starts.

When Firefox crashes and subsequently restarts, the tabs that were open are not restored. I do not get the "well, this is embarrassing" dialogue box that gives me the option to restore tabs. When restarting, Firefox just gives me my home page. This happens even though I have selected under options for Firefox to open previous windows & tabs upon start up.

Hopefully you still can use History > Restore Previous Session to get back to where you were.
To restore the regular behavior of resuming your previous session after a crash, you probably need to change one of your preferences back to its default value.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''sess''' and pause while the list is filtered
(3) Double-click '''browser.sessionstore.resume_from_crash''' to switch its value from false to true.
If you prefer to always get the "this is embarrassing" screen rather than having Firefox re-open all the windows and tabs immediately, also change this preference:
(4) Double-click '''browser.sessionstore.max_resumed_crashes''' and change the value from 1 to 0.
Hope that helps in the unfortunate event that you have a crash!

When firefox crashes it not restoring my tabs I once had up ? :(

when firefox crashes it not restoring my tabs I once had up ? :(

You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
If you get that "Well, this is embarrassing" window then that means that Firefox has crashed more than once and there should be a sessionstore.js and sessionstore.bak file.
See also:
*http://kb.mozillazine.org/Session_Restore
*https://support.mozilla.org/kb/Session+Restore

Firefox crashes when scolling pages in youtube

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab.
It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened.
The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about!
Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine.
To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases.
Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
Here are some crash reports:
bp-6b4c46ed-2f56-4444-97ab-3f0962150321
bp-1ae616b1-a70c-4406-b40f-e94822150321
bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321
bp-1bef437a-5075-448e-9620-c88622150321
bp-4fbdba33-f847-4b22-8983-765122150321
bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
and here is the windows crash report when the whole browser crashes:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: firefox.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f8437a
Hang Signature: e5f0
Hang Type: 134217760
Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe
Waiting on Application Version: 16.0.0.305
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 2: b3f6
Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
Additional Hang Signature 4: e5f0
Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 6: b3f6
Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Firefox crashes when closing, also sometimes after extended use

As noted in the subject line of this message, Firefox has been crashing when I close it, and even sometimes (less regularly) in the middle of a session. I get the request to submit information to Mozilla, which I submit each time. The crash report signature is UserCallWinProcCheckWow. In order to try to fix the problem, I've searched for related topics on this forum, which has led me to open FF in safe mode (it didn't crash) and to disable all add-ons in normal mode (it still crashed when I shut it down). I also tried using the default theme but it still crashed. I'm on a laptop using Windows 7. I'm at a loss as to what to do next to fix this problem. Thank you for any ideas!
== Crash ID(s) ==
ID: 0ee14a83-a10d-4146-aa69-834332100511

iGennie Tech guys can resolve nearly all of the crashing issues of Mozilla Firefox by restarting Mozilla Firefox in safe mode. Begin firefox in safe mode and try once more. If it works, it's absolutely an add-on.
It offers best computer support services.
We wish this information will help you.
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Firefox crashes when I close a tab

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