Firefox crashes when Panda Antivirus protection updates

I am running Firefox version 14.0.01 and have installed Panda Antivirus Protection 2012. I have used both Firefox and Panda happily for years but recently whenever I have any Firefox page open and Panda does an automatic update it crashes Firefox and I have to restart it.

JYOuyang: I have the correct plugin for Flash. My problem is not the "Flash crashed" icon, which would be generally acceptable, but FIREFOX crashing, usually rather dramatically. I have since regressed to Firefor 3.6.3. I am still using Flash 10.1, the newest version. This no longer causes Firefox to crash. Now then -- if the same plugin causes no crashes in the new version of Firefox and does cause crashes in the prior version, it is not exactly a humongous leap to conclude that maybe, just maybe, there was a bug introduced in Firefox 3.6.4? I mean, it's not as if a major feature of 3.6.4 was a significant change in how plugins interact with the browser or anything... oh, wait, there was, wasn't there? Hmmm. Saying "It's Adobe's fault!" rings a little hollow when the 10.1 plugin works correctly in the prior version of Firefox. Any kind of host/plugin model relies on a contract between the host and the plugin, and when there's a crash, it indicates one side or the other broke that contract. Under the circumstances, it's difficult not to suspect the blame for this lies on the Firefox side. It's certainly possible that Adobe's code IS broken and the problem is that it SHOULD work with the new version of Firefox, if it were properly written, but it's not, so it doesn't. However, no one seems to want to dig down to find out or provide a workaround other than regressing to 3.6.3, so that's what I've done -- Firefox does too many other things right for me to switch browsers at this point.

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Since updating to mac osx10.6.7 firefox crashes when opening google homepage

Firefox crashes when opening home page on google. after clicking restore get this is embarassing note if I click on restore once firefox toolbar comes up. I can than access my bookmarks and browse. however it will still crash at random sites, including any firefox help article. as exampl,e on a comics site doonsberry crashed yesterday opened today and crashed again when I went back to yesterdays site.

* Preferences that have been modified are shown as '''bold (user set)'''.
* Preferences can be '''Reset to the default''' or changed via the right-click context menu.
The preferences on which Reset is greyed (not available), are they appearing in Bold Text or Normal ??

Firefox crashes when scolling pages in youtube

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab.
It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened.
The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about!
Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine.
To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases.
Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
Here are some crash reports:
bp-6b4c46ed-2f56-4444-97ab-3f0962150321
bp-1ae616b1-a70c-4406-b40f-e94822150321
bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321
bp-1bef437a-5075-448e-9620-c88622150321
bp-4fbdba33-f847-4b22-8983-765122150321
bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
and here is the windows crash report when the whole browser crashes:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: firefox.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f8437a
Hang Signature: e5f0
Hang Type: 134217760
Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe
Waiting on Application Version: 16.0.0.305
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 2: b3f6
Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
Additional Hang Signature 4: e5f0
Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 6: b3f6
Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Firefox crashes when trying to print a certain page

I process orders placed on our web site. As soon as I updated to v6.0 and then V6.0.1 at a particular page when I need to print out invoices (and only on this page - I print two other pages as well during the processing) firefox crashes when trying to print all, print one page or print preview. It is not every single time but most times. I never had this problem in any earlier version.
It happened in safe mode as well.
If it wasn't for the group tabs which I love in v6 I would go back to v5.0 as it is quite inconvenient and costs me extra time to have this happen. I have to display each of the invoices individiually and print them which never causes a crash.
I have submitted fourteen reports:
bp-66c1f741-c468-4281-a7b6-c04402110904
bp-57fc6542-ce0c-4074-a73b-1f7212110901
bp-31d79290-7da3-4fd3-9e63-0a6f32110829
bp-e7e38adf-c46b-4e32-8ece-2019a2110829
bp-c8cf5bc2-b6b0-4609-8891-edeae2110829
bp-bbf53d40-28a6-46d9-974e-cd07a2110825
bp-27d117d4-7504-449a-b3d2-b6aea2110825
bp-e376a370-cf25-4f61-9b1c-efdcc2110825
bp-2babf3dc-37ae-40c5-8402-7c81c2110825
bp-b52e8582-30b1-4b93-866f-912632110823
bp-e976aab0-69a4-45e3-bf29-935712110823
bp-7695be1b-55bf-4eed-99a8-7bd4a2110823
bp-1645b426-4e48-47e8-ac2d-1326c2110823
bp-de55d693-c91c-4943-b3aa-eeac52110823
Any help you can give would be appreciated. If I can give any more help please ask - [email protected]

The crash IDs that you posted are a crash with the Flash plugin.
*https://crash-stats.mozilla.com/report/index/9125d0a3-fdd7-4b3d-8493-db8752120331
Do the pages that you try to print have Flash content on them?
*https://support.mozilla.org/kb/Troubleshooting+plugins
*http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Firefox crashes when browsing with google

firefox crashes when browsing with google

The file sshnas21.dll mentioned in the crash report is a component of malware or spyware, you should immediately remove it using an antivirus and antispyware program.
Do a malware check with some malware scan programs. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of the database before doing a scan. 
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]

Firefox crashes when I go to YouTube or try to download anything!!! Everything was fine until March 1, 2012. See details below.

Beginning March 1, 2012, I would go to YouTube click on a video & within 3-4 seconds Firefox would crash. This has continued non-stop for a week now. Prior to March 1, 2012 I rarely had this problem, I was able to watch videos easily, for hours. I've also noticed that Firefox crashes when I try to download (any) files, again, I rarely had this problem prior to March 1, 2012. This has now happened dozens and dozens of times since March 1st. (Please help!!) Please: don't inform me I need to upgrade my software or hardware, I have no money, I cannot afford upgrading. Please fix this crash problem as soon as possable. sincerely C. Folk (PS: the crash ID: link below is the latest)

Here is the crash report from the Crash ID you posted in "more system details", in case it gives you any clues:
https://crash-stats.mozilla.com/report/index/e63e56eb-4343-4f9a-be1a-dc6852120308 Firefox 3.6.19 Crash Report [@ QuickTimeFireWireDV@0x13a04 ]
I was going to suggest checking to make sure that QuickTime isn't set to handle Flash Media in the QuickTime System Preferences if you have an old version of QuickTime (previous to 7.3) Ref:
*https://discussions.apple.com/message/5579981#5579981
*http://kb.mozillazine.org/Flash#QuickTime_plugin_takes_over_Flash
.... but that doesn't account for the crashes while downloading or why the problem began March 1 . Do you remember adding, removing, or updating any software around that time?

Ok, one sentence, that's tough - I have gone through the 'firefox crashes when you open it' troubleshooting but my problem remains that firefox crashes when i open it, how do i fix this?

Several days ago firefox crashed when opening and it does so every time i try to open it now. I am able to use internet explorer perfectly. In fact one way i discovered i can still open firefox is by using Advanced System Care (which i installed after the crashing so it was not in any way responsible) and going to 'test bandswidth'. Because firefox is my default browser it opened it up. I was able to enter safe mode in this way and restart firefox in safe mode. I then set firefox so that all plugins and extensions were disabled but this did not help. I am running the default theme. I will be happy to provide any further information if anyone can help..thanks in advance.

See:
*http://www.mozilla.org/en-US/firefox/channel/
*http://nightly.mozilla.org/
Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases. 
You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version. 
Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile

Since downloading and installing Firefox 3.6.16, Firefox crashes when clicking on certain e-mails in my inbox. I need help.

I installed v. 3.6.15 on 3/21/2011. Since then Firefox crashes when clicking on random e-mails in my inbox. I am running v. 10.6.7 on my iMac which I installed on 3/29/2011. I am running Java v. 10.6, Update 4, which was installed on 3/10/2011. My Adobe reader was just updated to v. 9.4.3. My iMac desktop is not quite 2 years old. When this problem occurs, everything clears off the screen. I get a message "Firefox quit unexpectedly. When I click on 'Reopen', I get the message: "Well, this is embarrassing. Firefox is having troubl recovering your windows and tabs. This is usually caused by a recently opened web page. (Don't know what that means) There are no 'Crash ID(s), because everything disappears from the screen. Could someone send instructions via e-mail on what to do? I am 73 years old and do not know a lot about computers.

Hi their firefox has updated to 4.0 [http://www.mozilla.com/en-US/firefox/features/ 4.0 Features] Please can you try the following for me
[[Firefox crashes]]

Firefox crashes when I sign into Lastpass. Have sent a crash report many times but no resoluction

Firefox crashes when I sing into Lastpass. This started occurring several days ago, and I sent in the crash report to Firefox when I had the option. I probably sent in over a dozen reports, but the problem still exist. I am defaulting to Chrome, but prefer Firefox. Help!

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Firefox crashes when any facebook mafiawars link is clicked, it only works if i run firefox in safe mode. Why? & How do i fix it?

after being auto-updated to version 15, firefox crashes when any facebook mafiawars link is clicked, tried versions 3.6.12 to 15 without any change and even updated java but it only works if i run firefox in safe mode. what happened and how to i fix this major problem? the only info i found was about pogo and said to update to version 15 but thats what caused the problem in the first place...

Hi,
Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here to reply to the forum messages:
https://support.mozilla.org/users/auth
You can use the same username and email address as before. We are very sorry for the inconvenience.

Firefox crashes when not in use then I have to reboot my computer

Firefox crashes when not in use then I have to reboot the computer.
It will not come back on line and the only way out of this is to reboot the computer.

See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
* http://www.mozilla.com/plugincheck/
# Shockwave Flash 10.1 r102
# Java Plug-in 1.6.0_12 for Netscape Navigator (DLL Helper)
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://kb.mozillazine.org/Flash
*http://www.adobe.com/software/flash/about/
Update the [[Using the Java plugin with Firefox|Java]] plugin to the latest version.
*http://kb.mozillazine.org/Java
*http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)

Why does Firefox crash when I open Adobe, Firefox & all plug ins including Adobe are up to date and current, WHY?

Firefox crashes when I open Adobe (pdf) ALL plug ins are up to date as is FF

This is a known issue with Adobe Reader, and it depends on Adobe updating their plugin.
Whilst you're waiting for Adobe to fix their plugin, you can disable it and fallback to the default PDF reader in Firefox by following these steps:
#Go to ''Tools'' > ''Options'' (or ''Firefox'' > ''Options'').
#In the Options window, select the ''Applications'' tab.
#In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''.
#On the right handside you should find an ''Action'' column. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
Did this fix your problems? Please report back to us!
Thank you.

Firefox crashes when trying to attach a file to an e-mail.

Foxfire crashes when attaching a file to an e-mail

'''eshbach''', Did you try updating the Trusteer Rapport software and did it fix the problem with Firefox crashing when downloading a file or saving a page?
'''mike_berry413''',
If you don't need the Trusteer Rapport software, you can remove it. If you need the software, you can try updating it or else temporarily disable it to see if that stops the crashes.
For the record, here is the crash report from the ReportID you posted:
https://crash-stats.mozilla.com/report/index/bp-fcd33048-3845-45f3-907c-9c5c62110930
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0x620c ]
ID: fcd33048-3845-45f3-907c-9c5c62110930
Signature: rapporttanzan7.dll@0x620c

Firefox Crashes when downloading/uploading/importing bookmarks

Firefox immediately crashes whenever I try to download files, upload files, or import my bookmarks from a file. Basically, if I try to do anything that would require navigating a folder to select a file the browser crashes, and it doesn't let me submit an error report either. I haven't had any problem simply dragging and dropping files to upload them, but I pretty much can't download anything at this point unless I drag and drop image files or force all downloads into one folder. The problem persists even in safe mode.
I recently reformatted so this is a fresh Firefox install, and I have made sure Vista was completely updated, and I've updated my drivers as well.

Your problem seems similar to this one:
* https://support.mozilla.org/en-US/questions/920189 Firefox crashes when I pressing Browse button to upload files
So .... You can try the solution in comment 6 of this bug report:
* https://bugzilla.mozilla.org/show_bug.cgi?id=650664#c6
'''Quote:'''
I found out that an option in Microsoft File Explorer caused the crash.
To solve this:
- Go to "Organize"
- Choose "Folder and search options"
- uncheck "Automatically expand to current folder"
Note that this setting is on the " General" tab of "Folder Options", which you can also access from Windows Control Panel.

Firefox crashes when loading local pages (localhost)

Firefox crashes when I load local pages. This includes pages served by my apache server / localhost (WAMP). It also hangs when I load pages from complete websites that I have downloaded.
I was running Firefox 6 and upgraded to Firefox 7 before I discovered what the cause of the problem was. Downgraded to Firefox 4 and still had the same problem. Does anybody know how to fix this, developing with Chrome is driving me mad!!!???

Hello Xircal, thank you very much for replying.
I have tried to perform a standard diagnostic. Everything seems to run fine in Safe mode. Disabling Hardware accleration makes no difference. I can't check anything else because whenever I try to open Add-on manager, Firefox crashes.
I reinstalled again, just in case, but it's still happening.
Is it significant that the 'Update' buttons of the two outdated plugins won't work when I click on them?
Thanks again!

Firefox crashes when Panda Antivirus protection updates

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