Firefox crashes when printing from screen - ( Bug 1043451 ) Mac

Firefox repeatedly crashed when I try to print on any screen. I have tried to restart Firefox to the default settings but it did not work. If I can't print, I can't work... I need help! Thank you!

Inconclusive Evidence, I have tried all of your recommendations with no success. I can print with any other applications, just not Firefox, so I know it is not a problem with my driver. I'm stuck as to what to do at this point. Any other tips? Thanks for your help!

Similar Messages

Firefox crashes when printing from the web.

Mac user with OS 10.4.11 (Tiger). Have had repeated problems with Firefox in all versions crashing when trying to print from the web or using print preview before printing. Currently have Frefox v3.6.16 for MAC. Am printing to an HP 1315 AIO and HP 1210 AIO printers. Very irritating! Can copy paste web stuff to Word and print OK. Problem went away with OS 10.6 and Firefox 4 on my new MAC.

Inconclusive Evidence, I have tried all of your recommendations with no success. I can print with any other applications, just not Firefox, so I know it is not a problem with my driver. I'm stuck as to what to do at this point. Any other tips? Thanks for your help!

Firefox crashes when printing

firefox crashes when trying to print.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox crashes when printing. Tried resetting FF Printer Settings, No "print_printer" file.

Also tried "Reset all FF printer settings", no "print_" files.

'''print_printer''' isn't a '''''file''''' it is a '''preference''' that appears in the '''''prefs.js''''' file once a pref is "userset". Plus, those type of prefs appear in the advanced prefs window - about:config - whether they're "userset" or "default" value prefs.
https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting
Quite honestly though, "we" might be better off trying to troubleshoot your crashes from the Crash Report ID#'s rather than resetting preferences.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

FireFox crashes when printing bigger pdf files

We are using the setting "Preview in FireFox" for pdfs and when we try to print a larger file (over 60 pages or so), the print progress bar makes it to about 90% and then FireFox crashes. We have the latest version, 27.0.1, and I've tried reseting Firefox under Help>Troubleshooting Info and also uninstalled and reinstalled the program but still having the same issue. I'm able to print the file just fine in other browsers (or at least in Chrome). Can someone please help?

My best guess would be to troubleshoot the printer settings in Firefox and then talk to the Printer Support. [[Fix printing problems in Firefox]] . If it continues to crash please submit a crash report and post it to a new question with the "bp-"
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Word, Safari, etc crash when printing from HP C4780

I recently reinstalled (fresh install) Leopard 10.5.8 on my iMac PPC; works fine. Then installed an HP C4780 printer for use on that Mac. No drivers for that printer exist on the basic Leopard install, so I installed the HP drivers from CD (also tried downloading updated ones from the HP site). the install goes fine, and I can print a test page. I am guessing this has nothing to do with it being a PPC, which is why I'm posting this question also on the iMac/Intel threads.
However, whenever I try to print (or print preview) a page from anything else (e.g. Microsoft Word, Microsoft Excel, Safari, Firefox), the application that I'm trying to print from crashes. Every time. I've tried uninstalling and reinstalling the drivers to no avail.
I'm out of ideas now. Does anyone have a clue on this one?
Thanks
Dennis

The HP website lists drivers specifically for 10.4, 10.5 & 10.6 - is that the set you installed? Since that driver lists 10.4 as being compatible it must be PPC compatible because Tiger predates Intel Macs. You have several Macs listed in your profile, what happens if you try to print share through another computer. Does the computer crash when you try to print then?

Distiller crash when printing from air 3.2

I have a problem with the new air runtime 3.2 when printing to pdf. For some reason when printing an movieclip through the pdf printer. It crashes.
-What i've tried so far.
Updated the air runtime // dev kit in flash builder. Changed the app xml and recompiled.
Removed the PDFX4 2008.joboptions (Suggested in some forums)
Tried to set the transparancy option to none (somewhere in the joboptions file).
What is odd, it works perfectly with the old air runtime engine 3.1. But after updating to air 3.2 it crashes.
This was the error message, it probably has something to do with text/embedded fonts (pure graphics seem to wordk). But i'm not sure. The error from the log file :
Acrobat Distiller 9.5
Started: maandag 2 april 2012 at 7:54:13
Adobe PostScript software version: 3018.101
CID support library initialization completed.
Adobe PDF Settings file read error in PDFX4 2008.joboptions:
/CheckCompliance out of range
Acrobat Distiller 9.5
Started: maandag 2 april 2012 at 7:57:32
Adobe PostScript software version: 3018.101
CID support library initialization completed.
Adobe PDF Settings file read error in PDFX4 2008.joboptions:
/CheckCompliance out of range
I tried it with acrobat 8 (also worked with air 3.1)
%%[ ProductName: Distiller ]%%
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%
Stack:
/GraphInit
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

I seem to have solved my own problem (will need some further testing but for now it is working). For some reason the display object that has to be printed needs to visible on the stage. So constructing an (sprite/movieclip with classic textfields) in memory and sending it directly as a printjob resolves into a crash. But if you attach it to the display/stage before sending the printjob, the problem seems to be resolved. Maybe this is the same reason why a printed sprite/movieclip gets corrupted after printing.

Print crash when printing from Mail or TextEdit, but not InDesign

Hi,
I'm unable to print from any application other than InDesign. Up to now I've tried Mac applications - Mail,TextEdit and Safari - and a third party application DevonThink. All crash the minute I hit command P.
I suspect the trouble started when I installed a printer driver for a Canon IP90 bubble jet. I've now removed it from the print list, to no avail, but it might be lurking somewhere else. My usual printer is a Xerox Phaser 3450 PS.
Has anyone else experienced the same and does anyone know how to fix this?
Chris.

Yes, today with Mac's First Aid from the installer disk - no problems identified. Permissions are also repaired every time I back up (daily) with Super Duper.
I've had a response regarding other problems I'm having that it might be that as I have only 1.6 GB free capacity that this is maybe contributing to the problem. But why the difference between InDesign and Mac applications is a bit of a mystery.
Thanks for your response.
Chris.

Firefox crashes when printing a Gmail message or attachment

ID: 911954ff-c73d-41fe-bbdb-727902140624
Firefox crashes whenever I try to print a Gmail message or attachment. Within a message, I click the down arrow and select "Print." The usual print dialog box opens, but when I click "Print" here, Firefox crashes completely.
Same thing happens if I click on an attachment and click the "print" icon...or open the attachment in Preview and try to print it.
I'm running up-to-date Firefox 30.0 on Mac OS 10.6.8.

Hmm, it started happening again, and this time the suggestions above did not fix the problem. Last time, setting another printer as the default worked.
This time, changing the default printer didn't help. Neither did clicking the "reset Firefox" button.
I also tried shutting down and restarting the Minolta BizHub that I am trying to print to.
I can print fine to another printer.
It worked fine since June 24, my last post.

Firefox crashes when printing file with Ctrl-P or after print preview

this latest version started crashing when doing e-mail prints. No dump files generated.

Hmm, it started happening again, and this time the suggestions above did not fix the problem. Last time, setting another printer as the default worked.
This time, changing the default printer didn't help. Neither did clicking the "reset Firefox" button.
I also tried shutting down and restarting the Minolta BizHub that I am trying to print to.
I can print fine to another printer.
It worked fine since June 24, my last post.

Thunderbird crashes when printing from mac.

Thunderbird crashes every time an email is attempted to be printed. All printing drivers are up to date, Mac OSx is up to date, thunderbird is up to date. Printing works from every where else on the mac just not from thunderbird.
Application Basics
Name Thunderbird
Version 31.4.0
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
Profile Folder
Show in Finder
Application Build ID 20150109111741
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Mail and News Accounts
ID
Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default?
account1
(pop3) pop.cox.net:110 plain passwordCleartext smtp.cox.net:587 alwaysSTARTTLS passwordEncrypted true
account2
(none) Local Folders plain passwordCleartext
account3
(imap) imap.zoho.com:993 SSL passwordCleartext smtp.zoho.com:465 SSL passwordCleartext true
account4
(imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true
Crash Reports
Report ID Submitted
bp-14dcb61a-6fce-4ba0-b6f6-48bab2150123 1/23/15
bp-795c4e54-f8e8-484c-af9a-836702150123 1/23/15
bp-655ca396-ce28-4e4d-8083-c99722150123 1/23/15
bp-66c0e225-af44-480a-bfa5-6477e2150123 1/23/15
bp-a267c783-2c4a-48e0-8d87-ead512150123 1/23/15
Extensions
Name Version Enabled ID
Important Modified Preferences
Name Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size_cached_value 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
extensions.lastAppVersion 31.4.0
font.name.sans-serif.x-western Times New Roman
gfx.blacklist.webgl.msaa 4
mail.openMessageBehavior.version 1
mail.spotlight.enable true
mail.spotlight.firstRunDone true
mail.spotlight.global_reindex_time 1360342299
mailnews.database.global.datastore.id dbd7cc86-845d-454b-93a7-e8ac93a848c
mailnews.database.global.views.conversation.columns {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated true
places.database.lastMaintenance 1421867183
places.history.expiration.transient_current_max_pages 104858
plugin.importedState true
plugin.state.adobepdfviewernpapi 0
plugin.state.directorshockwave 0
plugin.state.flash 0
plugin.state.flip4mac wmv plugin 0
plugin.state.java 0
plugin.state.playerplugin 0
plugin.state.quicktime plugin 0
plugin.state.sharepointbrowserplugin 0
plugin.state.silverlight 0
plugin.state.slingplayer 0
Graphics
Vendor ID 0x8086
Device ID 0x 116
WebGL Renderer false
GPU Accelerated Windows 1/1 OpenGL
AzureCanvasBackend quartz
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend none
AzureContentBackend quartz
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Thank you for the quick reply. Unfortunately we have already tried in safe mode and the issue is still there. We have also disabled all addons, created a new test profile and uninstalled re-installed Thunderbird and all print drivers, and Thunderbird still crashes when you try to print an email. Customer is considering using a different email client if we cant figure this out soon.

Adobe Reader Crashes when printing from HP 3000

I have tried printing an PDF document using version 9, 8, 7, 6 and it will the first 6 of 20 pages then crashes. Has anyone else had this problem if so did you find a fix?
thanks
Paul

sorry will not be able to attach the pdf file - The file isn't damaged as it will print from other printers as they all use the same print drivers as they print through a print server.
I have also attached to the printer off-line and used new printer drivers from HP and it still fails 20 page pdf and stops at page 9 saying cannot extract correct font.
the file was created in Quark express ver 8.
It is happening to a handfull of people

Crashes when printing from InDesign CS3

It used to be that when I tried to print in InDesignCS3 in my MAC 10.7.5; I would go to: Crash printing | Illustrator, InDesign | CS3, CS4 | Mac OS 10.7
the I was told to just delete the following files:
[Hard Drive]/Library/Printers/PPDs/contents/Resources/en.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Ja.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/ko.lproj
[Hard Drive]/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj
and everything worked out fine. Now, the above files don't even exist. Is there a new work-around??????

Thank you for the quick reply. Unfortunately we have already tried in safe mode and the issue is still there. We have also disabled all addons, created a new test profile and uninstalled re-installed Thunderbird and all print drivers, and Thunderbird still crashes when you try to print an email. Customer is considering using a different email client if we cant figure this out soon.

When printing from screen, such as emails, print appears miniscule, does n ot happen in explorer

printing from files, like open office or test-print page both normal, only happens in Firefox browser

orange Firefox button > Print > Page Setup = '''Scale''' <br />
or <br />
File > Page Setup = '''Scale'''
100% is usually best

Firefox crashes when printing MultiMaps

To replicate this issue kindly do the following:-
1.) Navigate to www.ford.co.uk using Firefox browser
2.) Navigate to Advance Dealer Locator link available from the left menu item on the screen.
3.) On the advance dealer locator form, enter the location or dealer name to be searched [e.g. a valid location is 'London' or a valid dealer name is 'Allen']
4.) Once the search button is clicked, the dealer search results are displayed on the screen.
5.) Please try to print the results, either using the browser menu file-print or using the print button available on the results page.
6.) The firefox will print the page after few minutes the firefox will close by itself, this issue occurs repeatedly and for each and every trial.
I would be much grateful for any help.

Hi Moses,
Sorry for the delay in reply,
Please find the requested details below : Please let me know if you need further information
http://crash-stats.mozilla.com/report/index/23fb7e74-332b-4944-9343-023a82100603
Signature UnhookTextRunFromFrames
UUID 23fb7e74-332b-4944-9343-023a82100603
Time 2010-06-03 20:48:29.29276
Uptime 611
Product Firefox
Version 3.6.3
Build ID 20100401080539
Branch 1.9.2
OS Windows NT
OS Version 5.1.2600 Service Pack 3
CPU x86
CPU Info GenuineIntel family 6 model 28 stepping 2
Crash Reason EXCEPTION_ACCESS_VIOLATION
Crash Address 0xa788bb4
User Comments
Related Bugs
WORKSFORME
* 507495 RESOLVED Crash [@ UnhookTextRunFromFrames] on print preview with floats, page-break, ::first-line, etc
FIXED
* 472776 VERIFIED Crash [@ UnhookTextRunFromFrames] [@ ClearAllTextRunReferences] with bidi
INCOMPLETE
* 485003 RESOLVED Crash [@ UnhookTextRunFromFrames]
Crashing Thread
Frame Module Signature [Expand] Source
0 xul.dll UnhookTextRunFromFrames layout/generic/nsTextFrameThebes.cpp:378
1 xul.dll FrameTextRunCache::NotifyExpired layout/generic/nsTextFrameThebes.cpp:418
2 xul.dll nsExpirationTracker::AgeOneGeneration obj-firefox/dist/include/nsExpirationTracker.h:210
3 nspr4.dll nspr4.dll@0xccef
4 xul.dll nsExpirationTracker::TimerCallback obj-firefox/dist/include/nsExpirationTracker.h:299
5 xul.dll nsTextFragment::Append content/base/src/nsTextFragment.cpp:377
6 xul.dll nsTimerEvent::Run xpcom/threads/nsTimerImpl.cpp:519
7 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:170
8 xul.dll nsAppStartup::Run toolkit/components/startup/src/nsAppStartup.cpp:183
9 nspr4.dll nspr4.dll@0xbdcf
10 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:3506
Show/hide other threads

Firefox crashes when printing from screen - ( Bug 1043451 ) Mac

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