Firefox crashes when run. Reinstalling, safe mode, and profile all bring up "Firefox has stopped working" before it ever opens a window

I've tried every solution on other posts. I've uninstalled, including profile information, then deleted all Mozilla folders, restarted, then re-installed and I have the exact same issue.
I'm running Vista 64, and the latest Firefox.
I've run various virus scans, and tried uninstalling all Flash stuff.
IE and Chrome both work, but Really slow compared to how fast Firefox ran (when it was working,) so I'd like to have it back.
I get no real error information, but what I do is below...
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 24.0.0.5001
Application Timestamp: 522fd29f
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18881
Fault Module Timestamp: 51da3e00
Exception Code: c0000005
Exception Offset: 0002abe4
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057
Additional Information 1: 3f21
Additional Information 2: b21eec1522c4859456611373b2bc31d4
Additional Information 3: c437
Additional Information 4: 4fcda050134e1df0038b45ec0bc068b3

Hello Simonmmm, any luck if you boot the computer in [http://windows.microsoft.com/en-hk/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Safe mode with network support ](press F8 on the boot screen) and check firefox again.
(If works in Windows Safe mode then probably you have problem with other software, like security software or maybe a system driver, that is running on your computer).
thank you

Similar Messages

Firefox crashes at startup (no safe mode or profile manager; mal-ware free)

Hello, I've been a loyal FF proponent for years. I'm running Windows 7 HP x64 with all the latest updates. The STRANGEST thing happened this week. I uninstalled my installation of firefox. I'm using a profile I've perpetuated for 3-4 years. I wanted to start clean and have a fresh slate.
Well, now, whenever I try to install firefox (8, 9, or 10), after installation firefox will not start up. I click the icon, you can see it starting up, and then it disappears. No crash reporter, no crash reports in %appdata%. It won't start up in Safe Mode (-safe-mode, or -safemode, or -safe). None of this applies that I can tell: https://support.mozilla.org/en-US/kb/Fi ... t&r=0&as=s http://kb.mozillazine.org/Firefox_crashes I have tried all combinations of clean installing, rebooting, running from windows safe mode, scanning for viruses/malware (Windows MSE, MalwareBytes, SuperAntiSpyware), and deleting every bit of data left over in */appdata/ I can find for FireFox.
I CAN get Firefox to start up with the "-profile manager" tag at the end (not -p OR -profilemanager, note the space...I believe this forces it to run that profile, even though it doesn't exist), however, it does not load up the Profile Manager, and when I try to visit a site, it crashes, and as far as I can tell, no crash reports are created. It does not create a profile or anything on my hard-drive. In fact, it doesn't look like it's getting far enough to recreate any of the directories I deleted before clean installing.
It is interesting to note, FirefoxPortable runs just fine, I am even running my previous profile with a simple copy/paste of my old profile folder. It runs just fine, except I think it's marginally slower. I'm fairly adept at troubleshooting. I've scanned the web for hours looking for a solution that works. Perhaps I've some registry corruption, but I'm not THAT savvy or knowledgeable on where to look for corruption. If this is the case, CCleaner's reg-cleaner did not fix the problem.
ANY ideas are welcome. I love using FF and my gamut of extensions., I would hate to have to set sail for Chrome.
Thanks!
P.S. I have a hunch this might be a Windows permissions issue...the problem with this hypothesis is that I'm running with UAC turned off completely. I've tried disabling firewalls & whatnot as well.

The attached crash report doesn't have any data in it, so it doesn't help the find a cause of the crashes.
If you have one that does have data in it if you check the link then please post the crash ID of such a crash.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Try a clean reinstall of Firefox and drag the current Firefox application to the trash.
You can also try to do some maintenance.
Try to repair the disk permissions:
* http://thexlab.com/faqs/repairprocess.html
You can do a check for corrupted and duplicate fonts and other font issues:
*http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
*http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Popup window "Firefox Safe Mode" came up."Firefox is now running in Safe Mode, which temporarily disables your custom settings, themes, and extensions". Then lists items 4 which some/all changes can be made permanent.

Pop up window: "Firefox Safe Mode". says: "Firefox is now running in Safe Mode, which temporarily disables your custom settings, themes an extensions". Then it shows list of items to select to make changes. Final choice press on "Continue in Safe Mode" or "quit". We do not want to make any changes to our settings. Pls. help what does this mean and what should we do. Thank you

On what kind of computer (Operating System) and with which Firefox version does this happen?
You seem to have posted this question with a iPad according to the system details list.
*http://kb.mozillazine.org/Safe_Mode
*http://support.mozilla.org/kb/Firefox+is+stuck+in+Safe+Mode

Firefox crashes at start in Safe mode - On ONE user account ONLY

Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. <br/>(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? <br/> (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]]

I have photoshop cs3 on a mac powerbook running Os 10.10.2 I am getting a" licensing has stopped working" text box. I can reinstall because I can't get a copy of CS3 from eh website

I have photoshop cs3 on a mac powerbook running Os 10.10.2 I am getting a" licensing has stopped working" text box. I can reinstall because I can't get a copy of CS3 from eh website

https://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

When trying to login to iTunes I receive a message iTunes has stopped working, a problem caused the program to stop working and then iTunes is automatically closed

When trying to login to iTunes I receive a message iTunes has stopped working. A problem caused the program to stop and iTunes automatically closes.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

When attempting to print in Pages, I keep getting a message that no printer is detected. I have checked all connections and they are solid, this printer has always worked before, and even if I try to add it, I still get that message.

When attempting to print in Pages, I keep getting a message that no printer is detected. I have checked all connections and they are solid, this printer has always worked before, and even if I try to add it, I still get that message. I can print from all other applications, just not any Pages documents.

You may just have an outdated printer driver.
Menu > Edit > Print > Printer: Add Printer
Peter

Keep getting a message over and over that Adobe Flash Player has stopped working.

Keep getting a message over and over that Adobe Flash Player has stopped working. Uninstalled and then reinstalled. Did not help.

Hi ebombardi,
Have you looked at our [https://support.mozilla.org/en-US/kb/firefox-crashes-or-flash-plugin-crashes Flash plugin troubleshooting section]? There is a lot of useful information in there that should help you get to the bottom of your issue.
Hopefully this helps!

Everytime I try and load Itunes it says it has stopped working

Everytime I try and load Itunes it says it has stopped working and when I click on the message it closes the whole program down. I have tried the trouble shoot compatability but it just says incompatible application detected. I am not very tecnical but have tried to uninstall the programs and re install them but with no luck. This problem started after I added a new album but I have now removed it from the computer. Help!

Let's try something relatively simple. Download and save a copy of the installer to your hard drive (don't run the install on line and don't start the install just yet):
http://www.apple.com/itunes/download/
Now right-click on the iTunesSetup.exe (or iTunes64Setup.exe) that you downloaded and select "Run as administrator".
Does that go through any better for you?

HT2305 when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it

when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\

I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.

I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro. The application keeps timing out and at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes. T

I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro. The application keeps timing out and at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes. The document is 275 pages. Is there something I can do to stop this?

Hi Ricci,
Since when are you facing this issue? Did you tried system restore to a date before this problem occured.
Does acrobat stop working when you open this specific pdf file or with any pdf file that you open?
Regards,
Rahul

I've had my iPod 5th gen for a few months now and out of nowhere the microphone has stopped working.

I've had my iPod 5th gen for a few months now and out of nowhere the microphone has stopped working. It won't pick up anything, I can't use it for recording, face time, siri or anything else. Every time I try and record and play it back its just all fuzzy, is there anyway of fixing it without having to send it off for repair?

- Make sure the mic hole is clear and unobstructed. It is the little hole on the back by the camera lens(if has back camera). For the 16 GB one without the back camera the mic hole is on the tope edge near the center.
- Open the Voice Memos app and see if you see movement on the VU meter needle with changes in noise level trying to be recorded.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
You can also send it to Apple.

HT3964 Hi folks, I own am IMac 27" running OS X 10.8.2. The optical drive has stopped working in that it accepts the disc but spits the CD, DVD even my original iMac install DVD back out, after attempting to read the disc. Any of you kind folks any ideas?

Hi folks, I own am IMac 27" running OS X 10.8.2. The optical drive has stopped working in that it accepts the disc but spits the CD, DVD even my original iMac install DVD back out, after attempting to read the disc. Any of you kind folks any ideas?

Have you tried one of those CD cleaning Discs yet?
Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.

Firefox crashes on clean install safe mode doesn't work

Mozilla crash Reporter opens when I load Firefox. I completely uninstalled Firefox including all the profiles and registry keys. When I reinstall it I still get the same proplem. There is no Firefox safe mode shortcut in the Mozilla folder and when I hold down shift and load Firefox I get the same result.

This all started after I had a problem installing flash on ie. I was getting a getplus r has stopped working crash while installing flash for ie. So then I saved the flash install file to my desktop and tried installing it that way. When I stalled it listed Firefox as the browser probably because Firefox is my default browser. I went ahead and installed it anyway, even though flash was working on Firefox, because I was trying a million different things to get flash on ie. Well ever since I did that Firefox will not open. I don't know what else I can remove without uninstalling windows. I finally did get flash to work on ie, but I have since uninstalled it too trying to get Firefox back on..

Firefox crashes constantly even in safe mode

Crashes began before upgrading to 8.0.1 and now continue.
Crashes constantly even in safe mode.
Have updated firefox and plugins.
Have run malwarebytes and superantispyware.
Crashes while surfing with no discernible pattern and then often crashes once or twice on restart of firefox.

hello olesker, it was initially thought that this kind of crash as contained in your crash id was already fixed in firefox 11, but obviously it's still around - the bug got reopened and will be worked upon by mozilla developers on a high priority.

Firefox crashes when run. Reinstalling, safe mode, and profile all bring up "Firefox has stopped working" before it ever opens a window

Similar Messages

Maybe you are looking for