Firefox crashes when starting up, does work in savemode.

Firefox crashes most of the time when you start it up.
I've already done a whole lot of things, like:
-updating everything (firefox, plugins, addons).
-removing addons
-disabling / turning off plugins
It does NOT happen in save mode, so that makes you wonder.
I think it has something to do with one of these things:
- I updated Shockwave for Director (adobe), but the older version is still visible as a plugin. I cannot delete this plugin, though it is not installed on my computer anymore and it has no use whatsoever. I can however turn it off to see if this does the trick. It does not help, but maybe really deleting it does help? I don't know because I can't delete it.
- FireFox runs in SandBox by Avast! Sometimes it does seem like this is the problem, but sometimes he still crashes even though I open FF without SandBox.
- it does seem like hardwarespeed-up has something to do with it. But I'm not sure.
My questions: does anybody know how to really remove the old Shockwave for Director plugin?
Is it possible this is caused by sandbox avast?
How can I establish the hardwarespeed-up being turned off? I can turn it off, this does seem to help: it won't crash. However, when I open FF again, it is being turned on again.

Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Similar Messages

Firefox crashes when starting up on Win2k3 Terminal Server

Firefox 3.x works, however after upgrading to 10.0.2 it will crash whenever starting up.
Platform: Windows 2003 Terminal Server with Citrix.
We have excluded the firefox.exe from the ctxhook and it doesn't help (we know this fixes crashing on startup on Xendesktop deployments).

Thanks for pointing out that crash-stats website. DgApi.dll is Digital Guardian by Verdasys. Essentially monitoring software that the company uses to make sure users are not doing anything they shouldn't. Disabling that fixed it.

Firefox crashes when starting

== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
Firefox was working fine on my week-old laptop with Windows 7. Then installed quicken deluxe 2008 and firefox now crashes every time I try to open. I uninstalled quicken; didn't help. I uninstalled firefox and reinstalled; didn't help. I created a new profile; still wouldn't work. Any suggestions?
== Crash ID(s)
==
4e6f625c-4514-4405-9574-a97852100627
== Troubleshooting information
==
Mozilla Crash Reports
Product Navigation
Product: Firefox Thunderbird Camino SeaMonkey Fennec Current Versions 3.7a6pre 3.7a5 3.6.6 3.7a5pre 3.7a4webm 3.7a4 3.7a1pre 3.6.6pre 3.6.5pre 3.6.4pre 3.6.4 3.6.3plugin1 3.6.3 3.6 3.5.9 3.5.11pre 3.5.10 3.0.19 Report: Overview Crashes per User Nightly Builds Top Crashers Top Crashers by URL Top Crashers by Domain Top Crashers by Topsite Advanced Search Firefox 3.6.6 Crash Report [@ KERNELBASE.dll@0xb727 ]
Search Mozilla Support for Help ID: 4e6f625c-4514-4405-9574-a97852100627
Signature: KERNELBASE.dll@0xb727
Details Modules Raw Dump Extensions Comments CorrelationsSignature KERNELBASE.dll@0xb727
UUID 4e6f625c-4514-4405-9574-a97852100627
Time 2010-06-27 13:05:52.255415
Uptime 1
Last Crash 45 seconds before submission
Install Age 57 seconds since version was first installed.
Product Firefox
Version 3.6.6
Build ID 20100625231939
Branch 1.9.2
OS Windows NT
OS Version 6.1.7600
CPU x86
CPU Info GenuineIntel family 6 model 37 stepping 2
Crash Reason Unhandled C++ Exception
Crash Address 0x76cfb727
User Comments
Processor Notes
EMCheckCompatibility False
Hallo, ich versuche erfolglos Firefox auf meinem Notebook zu nutzen. Betriebssystem WIN 7. Das Programm installierte sich in "C:\Program Files (x86)\Mozilla Firefox". Wenn ich Firefox ausführen

The crash is related to this DLL: EgisPBFF.dll
Does that ring a bell to you about which program might be involved?
There is a bug link in the crash report about a finger print reader for passwords, but that doesn't seem to apply to your crash report (you do not have the TFPUPWDBankEx.dll)

Firefox crashes when any facebook mafiawars link is clicked, it only works if i run firefox in safe mode. Why? & How do i fix it?

after being auto-updated to version 15, firefox crashes when any facebook mafiawars link is clicked, tried versions 3.6.12 to 15 without any change and even updated java but it only works if i run firefox in safe mode. what happened and how to i fix this major problem? the only info i found was about pogo and said to update to version 15 but thats what caused the problem in the first place...

Hi,
Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here to reply to the forum messages:
https://support.mozilla.org/users/auth
You can use the same username and email address as before. We are very sorry for the inconvenience.

Firefox hangs when starting, Firefox window title bar says "Firefox (not responding)". (was: Firefox crashes)

Firefox hangs when starting, during session restore. Uninstalled then installed new Firefix. Same problem. Firefox window title bar says "Firefox (not responding)". It just hangs, won;t display even one page. What to do? Tried -safe-mode, smae result.

I keep too many tabs open and whilst trying to download a pdf file Firefox 8.01 hung and when I restarted it the Embarrassing page opened. I knew which tab I needed to delete but as soon as I tried to navigate to the errant tab it said "Not Responding" and nothing I could do would make it respond. I tried command line opening in safe mode and the same thing happened.
I have read the other posts but cannot send a crash dump as it is "Not Responding" and does not get far enough to crash.
IanH

Why does the new version of Firefox crash when I try to reply to messages in Gmail?

Why does firefox crash when I try to respond to emails in Gmail. We I use IE it works fine.
== URL of affected sites ==
http://

Maybe your problem can be solved in this article [[Firefox crashes]] Try this also: [[Clear Recent History]]

Why does Firefox crashes when viewing Google Images?

I was having six tabs open, one is an online pdf and two are from Google Images while the rest are forum tabs. The Firefox (ver 19 which I'm using currently) lags whenever I search for images using Google and in seemingly random occurrence, it will cause the Firefox to immediately crash with no warning. I had lost a significant portion of my time in composing emails and searching for information due to this unexpected error and it had occurred for past three versions of Firefox for me, pointing at the same initial triggers, having Google Images tab open. Checking the crash reporter reveals nothing as it stated "EMPTY: no crashing thread identified; corrupt dump." I hope the Mozilla team would immediately rectify this problem as it's quite annoying--and time wasting.

https://support.mozilla.com/en-US/kb/Firefox+crashes+when+loading+certain+pages

Why does Firefox crash when I open Adobe, Firefox & all plug ins including Adobe are up to date and current, WHY?

Firefox crashes when I open Adobe (pdf) ALL plug ins are up to date as is FF

This is a known issue with Adobe Reader, and it depends on Adobe updating their plugin.
Whilst you're waiting for Adobe to fix their plugin, you can disable it and fallback to the default PDF reader in Firefox by following these steps:
#Go to ''Tools'' > ''Options'' (or ''Firefox'' > ''Options'').
#In the Options window, select the ''Applications'' tab.
#In the ''Search'' field, type ''PDF''. You should find ''Portable Document Format (PDF)''.
#On the right handside you should find an ''Action'' column. In order to view PDF files in Firefox, choose ''Preview in Firefox''.
Did this fix your problems? Please report back to us!
Thank you.

Firefox crashes when opening "Extras Add-ons"

Firefox crashes when opening "Extras>Add-ons" (German user interface - I don't know what the according menu points are labeled in English).
The crash seems to be so severe that no crash ID is created. On every restart after a crash Firefox 4 is in offline mode and has to be switched back to online mode. If needed I could provide a screenshot of the error message shown when firefox crashes.
There were no problems on this machine running firefox 3.xx. The problems occurred after upgrading from firefox 3.6x to firefox 4.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). 
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] 
 
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. 
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions. 
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Firefox crashes when Flash Player is enabled..

I am facing this prob for the last few days...It says firefox encountered a prob and needs to close down....After a lot of findings I came to know that it was due to Adobe Flash Player ...when this plug-in is enabled and i visit video sites firefox crashes, but if I disable this plug-in firefox doesnt crash.....Please Help... I dont want to switch to other Browsers..:(
== Crash ID(s) ==
bp-6f897343-1928-48f8-9b12-40ff62100613

AVG is not the problem - it is the Adobe plugin that triggers the crash.
Evidence :
Flash works perfectly in Internet Explorer.
Firefox works when Flash not present or disabled.
Firefox crashes when Flash enabled and any site requiring the plug-in to be used is accessed.
Firefox fails to give any warning message or explanation.
Disabling any other plu-ins makes no difference.
AVG has been uninstalled and an alternative anti-virus put into use.
Problem started earlier in June when version 10.1r53 (10.1.53.64) of Adobe flash plug-in appeared. The problem did NOT exist until early June.
Uninstalling flash and reinstalling does not cure the problem.
Affects Firefox 3.6.3 and 3.6.4
Operating System in use : Windows XP with service pack 3.

Firefox crash when i sign into hotmail

some times my firefox crash on start it all was crash when i log into my hotmail.it was not doing it until after i install windows update before that i could log into hotmail with out it crashing on me. i also got crash error txt file save so here is a link to the downlaod it http://www.megafileupload.com/en/file/579228/firefox-cr... i hope some can help me

see if [https://support.mozilla.org/en-US/questions/961471#answer-444021 cor-el's reply/chosen solution] works for you, see also [https://support.mozilla.org/en-US/questions/959432#answer-437019 philipp's Helpful reply] (it is the same fix, but you have to create a user.js file, firefox read on opening first from user.js file).
thank you

Firefox crashes when scolling pages in youtube

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab.
It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened.
The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about!
Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine.
To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases.
Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
Here are some crash reports:
bp-6b4c46ed-2f56-4444-97ab-3f0962150321
bp-1ae616b1-a70c-4406-b40f-e94822150321
bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321
bp-1bef437a-5075-448e-9620-c88622150321
bp-4fbdba33-f847-4b22-8983-765122150321
bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
and here is the windows crash report when the whole browser crashes:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: firefox.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f8437a
Hang Signature: e5f0
Hang Type: 134217760
Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe
Waiting on Application Version: 16.0.0.305
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 2: b3f6
Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
Additional Hang Signature 4: e5f0
Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 6: b3f6
Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Firefox crashes at start in Safe mode - On ONE user account ONLY

Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. (I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]]

Ok, one sentence, that's tough - I have gone through the 'firefox crashes when you open it' troubleshooting but my problem remains that firefox crashes when i open it, how do i fix this?

Several days ago firefox crashed when opening and it does so every time i try to open it now. I am able to use internet explorer perfectly. In fact one way i discovered i can still open firefox is by using Advanced System Care (which i installed after the crashing so it was not in any way responsible) and going to 'test bandswidth'. Because firefox is my default browser it opened it up. I was able to enter safe mode in this way and restart firefox in safe mode. I then set firefox so that all plugins and extensions were disabled but this did not help. I am running the default theme. I will be happy to provide any further information if anyone can help..thanks in advance.

See:
*http://www.mozilla.org/en-US/firefox/channel/
*http://nightly.mozilla.org/
Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases. 
You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version. 
Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile

Firefox crashes when I sign into Lastpass. Have sent a crash report many times but no resoluction

Firefox crashes when I sing into Lastpass. This started occurring several days ago, and I sent in the crash report to Firefox when I had the option. I probably sent in over a dozen reports, but the problem still exist. I am defaulting to Chrome, but prefer Firefox. Help!

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Firefox crashes when starting up, does work in savemode.

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