Firefox crashes when using adobe reader retriving pdf files

For instance when I tried to get a pdf file from the IRS web site using adobe reader firefox crashes it also does the same thing on other sites with pdf files what would be the problem and how could I resolve this issue.

Hi roy6640,
Have you looked at the Knowledge Base articles [[Troubleshooting plugins]] or [[Using the Adobe Reader plugin with Firefox]]? There is some good information in there. You may want to try reinstalling the plugin as well or updating it if it is out of date.
Hopefully this helps!

Similar Messages

  • On one site... FireFox always asks what application to use to open a pDF even with "Do this automatically..." select. How do I make it always use Adobe Reader for PDF files?

    When I click on a PDF file it always presents the "You have chosen to open ..." dialog box. Even though it knows it is a PDF file and should use the Adobe Reader. I've checked the Tools / Options ... Application section which is set correctly as well. I've tried setting it to other aps too. yet it always asks. How do I get around this?

    Hi meunchdl,
    You might want to take a look at the Knowledge Base article [[Preferences are not saved]]. There is some good information in there that might help you with your issue.

  • Using Adobe Reader for PDF Files

    I am having a heck of a problem using Adobe Reader to open PDF files.
    Work very well until last week when I downloaded the upgrade for the program. I had been using Adobe5 (6), upgraded to Adobe Reader 9. Now, I can not open a pdf file that is sent to me. Nor, can I save a file into the PDF format.
    I have done the pass word, permission thing, have removed the Adobe 9 from the hard drive and than reloaded it.
    Still have the same problems.
    Does anyone have any suggestions that they would be willing to provide that might get me back into business?

    Well up front I would like to thank all of you that responded, and tell you that I am sorry that I have not posted back. But, I have been trying to incorporate and to ensure that I have been following the suggestions that you have provided.
    Let me provide a bit more of information:
    I am trying to safe a chart from the Reunion Family program, which I have been using for a few years.
    I did save one Descendant chart and was able to send it to a group of the family as a PDF file. This was using adobe 5. After I sent that chart, I upgraded the adobe 5 software to adobe reader 9. Since the upgrade I have not been able to save a chart in the Graphic File.pdf. The file saves but when I open the file it is a one page blank document. However, I can go into preferences and by changing the view size, it will show the entire document (sometimes). I tried to save that document and send it, but the people who receive it stated that it comes as a blank page. I also, saved the file as a JPEG and sent it, but the people stated that it comes as a very narrow column, unreadable, and can not be open.
    I have went back and removed the installed upgrade and started from scratch, I am using the correct software package, and after uploading it, I do run the permissions program.
    So, once again I am trying to obtain some knowledge on how to safe the descendant file as a PDF file and send it by e mail.
    It is driving me crazy-and once again proves that the machine is much smarter than I.
    Any help would be appreciated.

  • Firefox crashes when tryin to load a PDF file with Adobe 8

    I've gotten this particular core a few times now and I have talked to firefox support. They pointed me to Adobe as they said the core points to a problem with adobe reader / acrobat. I've posted the core report here in order to try to gather more information on what may be causing the issue. If anyone can pinpoint a process or grab some information out of the core please let me know. Thank you.
    -Chris
    Core:
    Signature    @0x3
    bp-203fddea-3bd6-4611-a6f6-9fdeb2091109
    Time     2009-11-09 09:05:54.383629
    Uptime    103
    Last Crash    7476 seconds before submission
    Product    Firefox
    Version    3.5.5
    Build ID    20091102152451
    OS    Windows NT
    OS Version    5.1.2600 Service Pack 3
    CPU    x86
    CPU Info    GenuineIntel family 15 model 6 stepping 4
    Crash Reason    EXCEPTION_ACCESS_VIOLATION
    Crash Address    0x3
    User Comments   
    Processor Notes    
    Crashing Thread
    Frame     Module     Signature [Expand]     Source
    0         @0x3    
    1     user32.dll     UserCallWinProcCheckWow    
    2     user32.dll     CallWindowProcAorW    
    3     user32.dll     CallWindowProcA    
    4     nppdf32.dll     nppdf32.dll@0x67af    
    5     user32.dll     InternalCallWinProc    
    6     user32.dll     UserCallWinProcCheckWow    
    7     user32.dll     DispatchClientMessage    
    8     user32.dll     __fnDWORD    
    9     ntdll.dll     KiUserCallbackDispatcher    
    10     nppdf32.dll     nppdf32.dll@0x66a5    
    11     user32.dll     DispatchMessageW    
    12     xul.dll     nsAppShell::ProcessNextNativeEvent   
    widget/src/windows/nsAppShell.cpp:165
    13     winmm.dll     timeGetTime    
    14     xul.dll     nsBaseAppShell::OnProcessNextEvent   
    widget/src/xpwidgets/nsBaseAppShell.cpp:278
    15     xul.dll     nsThread::ProcessNextEvent   
    xpcom/threads/nsThread.cpp:508
    16     xul.dll     nsBaseAppShell::Run   
    widget/src/xpwidgets/nsBaseAppShell.cpp:170
    17     xul.dll     nsAppStartup::Run   
    toolkit/components/startup/src/nsAppStartup.cpp:193
    18     nspr4.dll     PR_GetEnv    
    19     firefox.exe     wmain     toolkit/xre/nsWindowsWMain.cpp:110
    20     firefox.exe     __tmainCRTStartup   
    obj-firefox/memory/jemalloc/src/crtexe.c:591
    21     kernel32.dll     BaseProcessStart  

    The PDF auto loads onto our website after being uploaded by SFTP to a shared directory, the latest file is always displayed. Viewing the PDF with adobe or full page works fine. Viewing the PDF within our website is when the crash occurs. I was hoping something in the core would point to the specific reason or what was at fault. I have done many configuration tests up to this point.

  • Firefox crashes when using Adobe Flash

    I am using the newest version of Firefox (5.0.1) and the newest version of Adobe Flash (10.3.183.5) without any other add-ons. For some reason Firefox keeps crashing when playing Flash. Anything from Youtube, Flash webpages, online games, etc. It's not just the Flash add-on that crashes, but the entire browser.
    I have to force it to close it via Task Manager (Windows 7 Professional).
    When looking at the crash reports (about:crashes), it says there are none.
    I have tried restarting, uninstalling both add-on and browser and I have even reinstalled my entire operating system. Nothing has changed.
    This is obviously not my fault. Please fix this.

    Hi roy6640,
    Have you looked at the Knowledge Base articles [[Troubleshooting plugins]] or [[Using the Adobe Reader plugin with Firefox]]? There is some good information in there. You may want to try reinstalling the plugin as well or updating it if it is out of date.
    Hopefully this helps!

  • Safari and Firefox crash when using Adobe Shockwave

    Hi
    I have done some research and it seems that this is an old problem but I haven't managed to find a solution. I am trying to watch an animation that uses Adobe Shockwave. I have run it on my old PC using explorer and there isn't a problem bit when i run it on my Mac it shuts down the browser and says there is an error with the IMLLib plug-in.
    Does anyone know what this means?
    I have uninstalled everything and installed latest versions of everything and still it kicks me out!!!
    Any tips advice or info would be very much appreciated!

    Hi Fireflower,
    Welcome to Discussions!
    Just to clarify, do you mean Adobe Shockwave or Adobe Flash? Could you give us an example of an animation that you've tried to watch unsuccessfully?
    Yang

  • I cannot open pdf files from one supplier when using Adobe Reader but I can using another Viewer

    I cannot open pdf files from one supplier when using Adobe Reader but I can open it if using Google PDF viewer or another viewer. The Adobe reader gives the error "There was an error opening this document. The file is damaged and could not be repaired" when I try to open the file. The version of Adobe Reader is 10.1.7, however I have tried other versions and they all fail the same way.  I have tested on a number of different PC's in different networks and all fail using Adobe Reader but work using alternate viewer. Also the PC's will open a PDF from any other source.

    Newer Reader versions are more strict than older versions (and other PDF viewers).  If certain minimum requirements are not met, Reader will tell you that the PDF is damaged.  This can happen when a document was created with software that does not adhere to PDF standards, or when the file was damaged during a download or email transmission.
    You should contact the creator of these PDFs.

  • Can Data Be Written To A Called PDF When Using Adobe Reader 9?

    Can data be written and saved to another called pdf when using Adobe READER 9?

    You'll have to expand on your description for a full answer - but all things considered, it would be possible.
    If the "called" (this is one of the things you need to clarify - do you mean a PDF opened via the JavaScript openDoc method?) PDF discloses itself, then the "calling" PDF can execute an importXFDF or similar call on that PDF as long as they are Reader Extended.
    Past that, you'll need to give us more information on exactly what you're trying to do.

  • When using Adobe Reader 11 and entering info on a US government form, 2d Barcode is grayed

    2d barcode greyed out when any info is entered into the form...

    Hi Pat,
    Thanks for the quick response...Here is the link to the document.
    http://www.uscis.gov/files/form/i-864.pdf
    I have tried several different things, including different computers, tried to open using Firefox / IE / Chrome (None of these even display the 2D barcode portion) and well as another PDF reader.
    Basically when using Adobe Reader 11, I can see the 2D barcode normally, but when I even enter a single letter into any field, the 2D barcode is 'greyed' out.
    I have searched on the forum and saw another similar post that was mentioning something about a 'license' issue, etc.  As I am the end user, there is nothing that I can do in the modification to the file, as it is a protected file (i.e. I can only comlete and print this document).
    Thanks for the help.

  • Converting a Adobe Reader 9 PDF file to an Excel Spreadsheet

    I want to convert an Adobe Reader 9 PDF file to an Excel spreadsheet. How do I do this?

    Use Adobe Acrobat.
    Or use ExportPDF.
    Or use any of the free tools that can be found on the Internet.

  • Cant use adobe reader to open file because i get a window saying i mush agree to the terms an condui

    Cant use adobe reader to open file because i get a window saying i must agree to the term and conditions before i use it.    no place to do this

    Mac HD/Applications
    Double click the Adobe Reader app and accept the agreement.

  • Firefox tends to freeze and/or crash when using adobe 9 to make or save pdfs

    When using adobe acrobat 9 pro, I have had the experience of Firefox freezing in a "thinking mode" or just straight crashing when printing a pdf of a web page, or even saving a pdf that downloaded. Sometimes, an error stating adobe acrobat plugin failed will load, but not always.

    Thank you for your answer, we did not start the deployment of FF3 yet.
    FF3 support is still under development (for NW 7.1)
    Do you mean that Firefox 3 will not be supported on NW 7.0 ?

  • Stop firefox from asking to use adobe reader for pdf's.

    I have already set Firefox to use the adobe reader for pdf's. It still asks what program to use to open pdf's. Is there another setting I'm missing? IE doesn't do this. I prefer to use Firefox. It would be great to remove this nuisance.
    Thanks

    I did not see a 'program' option in control panel in Win XP Pro

  • Adobe reader x pdf files open slow from the internet

    I am using Adobe Reader X Files for the internet open very slow, sometimes stall?

    Sounds like the issue mentioned in this article PDF opens as gray screen in browser -- there is a fix in the article as well.

  • I try to open a PDF file but it will not. What can i use to read a PDF file.

    What can i use to read a PDF.

    1. Install free Adobe Reader App.
    2. Hold down attachment and "Open In" Adobe Reader
    http://i1224.photobucket.com/albums/ee374/Diavonex/fb20a68a.jpg

Maybe you are looking for

  • Report Generation and ActiveX control of MSWord 97

    I had posted this problem sometime ago with no response, but I had a chance to look at it again. I wanted to try some examples using MS Word instead of MS Excel. Well I would always get the attached error. It looks like LabVIEW cannot find MS Word. I

  • [SOLVED] Port 9001. What is it? (and a conky question)

    I've been screwing with my conky for the last few days, whenever boredom struck. An ingenius idea befell me, to use my conky as a port monitor; to try and detect anything/anyone that connects, or tries to connect, regardless of whether or not my port

  • Set text of container in DW CS3

    I'm building a site using CSS in DW CS3 (bought in May 2006) that has some photo gallery pages where a large image changes per thumbnails to its right that are clicked. The thumbnails are in their divs and the wished-for big image should appear in a

  • [SOLVED]openbox-xdgmenu and setting up

    hey guys ive installed openbox-xdgmenu. ( yes i read the wiki, im still confused ), ive added as suggested after installation <menu id="xdg-apps" label="Applications" execute="openbox-xdgmenu /etc/xdg/menus/applications.menu" /> To the top area of my

  • Single or Multiple FM area for multiple company codes ?

    Hi All, I have two company codes assigned with two different chart of accounts and controlling areas. Now i have to implement Funds Management in our company. In this scenario does i need to create single or two FM areas. can any one guide through th