Firefox crashes when you exit it, but it does so on fresh (re)installation, including safe mode. What other information should I provide to identify problem?

I`m running XP SP3, hardware fairly new, bitdefender and Malwarebytes' Anti-Malware says I do not have viruses, and I dont remember installing new software before it started crashing. I uninstalled firefox with deleting preferences, etc. downloaded new firefox installation with IE, installed, but ir does crash on every or nearly every exit, including in safe mode. Can anybody help? I am new here, probably overlooked sth. in existing articles, in this case, I am sorry, and could anybody direct me to it. Thanks

I think it would be a good idea if you performed a clean install. Any corrupt files which are on the system and are causing this problem will be replaced. It's a very simple process and you won't lose any bookmarks. Here's how.
Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0.1] and download to the desktop.
Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').
Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox
Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

Similar Messages

  • Firefox crashes, Firefox crashes when loading certain pages and Firefox crashes when you exit.

    I have listed the problems and solutions I have try at here:
    http://www.mylot.com/w/discussions/2472332.aspx

    Did you try a new profile with all extensions and maybe plugins as well disabled?
    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * [[Firefox crashes]]
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).<br />
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.<br />
    You can open the <i>about:crashes</i> page via the location bar, just like you open a website.
    See:
    * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)

  • Firefox crashes when you open it

    Firefox will not do anything, except crash.

    See if this article helps - [[Firefox crashes when you open it]]

  • Ok, one sentence, that's tough - I have gone through the 'firefox crashes when you open it' troubleshooting but my problem remains that firefox crashes when i open it, how do i fix this?

    Several days ago firefox crashed when opening and it does so every time i try to open it now. I am able to use internet explorer perfectly. In fact one way i discovered i can still open firefox is by using Advanced System Care (which i installed after the crashing so it was not in any way responsible) and going to 'test bandswidth'. Because firefox is my default browser it opened it up. I was able to enter safe mode in this way and restart firefox in safe mode. I then set firefox so that all plugins and extensions were disabled but this did not help. I am running the default theme. I will be happy to provide any further information if anyone can help..thanks in advance.

    See:
    *http://www.mozilla.org/en-US/firefox/channel/
    *http://nightly.mozilla.org/
    Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases.<br />
    You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
    Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version.<br />
    Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
    * http://kb.mozillazine.org/Testing_pre-release_versions
    * http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
    * http://kb.mozillazine.org/Shortcut_to_a_specific_profile

  • Firefox crashed and now will not start. Cannot create new profile or start in safe mode because Mozilla Crash Reporter appears and will not restart.

    Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.

    Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
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    AdapterDeviceID: 0x2a02
    AdapterVendorID: 0x8086
    Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
    BuildID: 20120713134347
    CrashTime: 1342655269
    EMCheckCompatibility: true
    Email: [email protected]
    FramePoisonBase: 7ffffffff0dea000
    FramePoisonSize: 4096
    InstallTime: 1342655256
    Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    StartupTime: 1342655256
    Theme: classic/1.0
    Throttleable: 1
    URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
    Vendor: Mozilla
    Version: 14.0.1
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  • Firefox crashes, can't create new profile, reinstall doesn't work, can't get to safe mode

    Whenever I try to open Firefox, all it does is open the crash reporter. When I press "Restart Firefox", it just opens yet another crash reporter. I'm using a PC.
    I have tried all of the following, to no avail:
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    2. System restore
    3. Uninstall and reinstall (done this several times)
    4. Delete the Firefox installation folder
    5. Try to create a new profile/use profile manager using "C:\Program Files\Mozilla Firefox\firefox.exe" -P, firefox.exe -P, and firefox.exe -profilemanager - and all this did was, again, open the crash reporter
    6. Safe mode - I literally can't even open Firefox so I'm not sure how I would do this
    I'm at a loss. Any help would be greatly appreciated.

    We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
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    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

  • Have you noticed that firefox crashes when you try to switch from english to some other language (ie greek)?

    every time i try to switch language in my keyboard from english to greek ("alt+shift" or task bar button) firefox crashes. any solutions?

    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
    [[Image:aboutcrashesFx29|width=520]]
    <br><br>
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

  • Firefox crashes when you open it,when loading certain pages,when you exit it

    why? also i install latest version but still it is in 4.0.1...

    See:
    *http://www.mozilla.org/en-US/firefox/channel/
    *http://nightly.mozilla.org/
    Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases.<br />
    You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
    Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version.<br />
    Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
    * http://kb.mozillazine.org/Testing_pre-release_versions
    * http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
    * http://kb.mozillazine.org/Shortcut_to_a_specific_profile

  • Firefox crashes when I open it but there is no error message or report

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    AdapterVendorID: 8086
    Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0
    AvailableVirtualMemory: 3980820480
    BuildID: 20111104165243
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    Email: [email protected]
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1320907104
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    MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
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    MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
    RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP TCP-serviceprovider : 2 : 1 :
    RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
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