Firefox crashes whenever I try to attach a file in Gmail
I've tried updating flash, resetting everything, etc. Every time I try to attach a document in a Gmail message the browser crashes and I have to Force Quit.
Ok two things based on the crash report and the steps you took right before the crash:
# Try to disable scrolling acceleration and restart Firefox. Does it continue to crash?
# Try Safe Mode and do the same task as above with email and the pdf [[Troubleshoot Firefox issues using Safe Mode]]
# Also pdf.js may be helpful to read pdfs in the meantime. You can change the default reader in the Preferences/Options > Application menu of Firefox.
# Try to clear out the downloads folder and update flash to version 14 (that should do it)
IF it crashes again please also provide the new crash signatures and we can take a look :-) Sorry for the crashing :-(
Similar Messages
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Crash report:
bp-74bcae4f-7091-4121-a809-5d0a12140616 is the crash report.
I have a Toshiba.
When I open my email (gmail, school email) and try to attach a file, firefox immediately crashes and gives me two error messages. first one is a WerFault, i think. I don't know if that's relevant.
Apart from these crashes in Firefox, I am also having the same problem when trying to view or open a pdf in adobe reader, or even open adobe reader itself. It won't try to open, I just receive the error messages. I've uninstalled and reinstalled it two times now. I did this thing suggested online where you go into the control panel and look at all your plugins. Then, "repair" adobe reader - pretty sure it's just a button that says repair. that didn't do anything, of course I also could have done something wrong.
I realize this could be a problem unrelated to Firefox, but I'm doing what I can before I take my laptop in.
Please save me.Ok two things based on the crash report and the steps you took right before the crash:
# Try to disable scrolling acceleration and restart Firefox. Does it continue to crash?
# Try Safe Mode and do the same task as above with email and the pdf [[Troubleshoot Firefox issues using Safe Mode]]
# Also pdf.js may be helpful to read pdfs in the meantime. You can change the default reader in the Preferences/Options > Application menu of Firefox.
# Try to clear out the downloads folder and update flash to version 14 (that should do it)
IF it crashes again please also provide the new crash signatures and we can take a look :-) Sorry for the crashing :-( -
I cannot attach files in hotmail, cannot raise photos to facebook, safari falls whenever I try to attach a file.
The mac this one a day in updates, but this problem happens to me.
Process: Safari [140]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~1
Code Type: X86-64 (Native)
Parent Process: launchd [85]
Date/Time: 2011-05-09 12:24:10.952 +0200
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 99211 sec
Crashes Since Last Report: 75
Per-App Interval Since Last Report: 92806 sec
Per-App Crashes Since Last Report: 21
Anonymous UUID: E59FBC7A-4F21-4720-8CCF-20B630E11826
Exception Type: EXC_ARITHMETIC (SIGFPE)
Exception Codes: EXC_I386_DIV (divide by zero)
Crashed Thread: 12
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff82e5d29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff82e5d90d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8085c932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8085bdbf CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff870667ee RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff870665f3 ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff870664ac BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff823aae64 _DPSNextEvent + 718
8 com.apple.AppKit 0x00007fff823aa7a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.Safari 0x0000000100015ff6 0x100000000 + 90102
10 com.apple.AppKit 0x00007fff8237048b -[NSApplication run] + 395
11 com.apple.AppKit 0x00007fff823691a8 NSApplicationMain + 364
12 com.apple.Safari 0x0000000100009f18 0x100000000 + 40728
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff82e7612a kevent + 10
1 libSystem.B.dylib 0x00007fff82e77ffd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff82e77cd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff82e777fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff82e77128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff82e76fc5 start_wqthread + 13
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff82e97f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff82e9bda1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff847ac0f9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff847a81fc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 3: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff82e5d29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff82e5d90d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8085c932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8085bdbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002f5c5 0x100000000 + 193989
5 com.apple.Safari 0x000000010002f555 0x100000000 + 193877
6 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff82e5d29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff82e5d90d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8085c932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8085bdbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff857b6f5f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff85737f29 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 5: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff82e97f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff82e9bda1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff88737a50 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be5bd 0x100000000 + 1828285
4 com.apple.Safari 0x00000001000470a7 0x100000000 + 290983
5 com.apple.Safari 0x0000000100046f25 0x100000000 + 290597
6 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff82ea0e52 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff8087e498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 7: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff82e97f8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff82e9bda1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff88737a50 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff84afcfb1 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff82e5d29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff82e5d90d mach_msg + 59
2 com.apple.QuartzCore 0x00007fff803ca3a6 CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore 0x00007fff803ca2e6 thread_fun + 34
4 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff82e5d29a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff82e5d90d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8085c932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8085bdbf CFRunLoopRunSpecific + 575
4 com.apple.CoreFoundation 0x00007fff8085bb46 CFRunLoopRun + 70
5 com.apple.DesktopServices 0x00007fff836d14d2 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 514
6 ...ple.CoreServices.CarbonCore 0x00007fff81dc8335 PrivateMPEntryPoint + 63
7 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff82e76f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff82e7735c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff82e76fc5 start_wqthread + 13
Thread 11:
0 libSystem.B.dylib 0x00007fff82e76f4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff82e7735c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff82e76fc5 start_wqthread + 13
Thread 12 Crashed:
0 com.apple.CoreGraphics 0x00007fff83ddbb6f cmyk32_mark_pixelshape + 31855
1 com.apple.CoreGraphics 0x00007fff83df2ec4 cmyk32_mark + 484
2 com.apple.CoreGraphics 0x00007fff83e055fd cmyk32_image + 461
3 libRIP.A.dylib 0x00007fff82e2669d ripl_Mark + 23
4 libRIP.A.dylib 0x00007fff82e26601 ripl_BltImage + 1389
5 libRIP.A.dylib 0x00007fff82e25e21 ripc_RenderImage + 323
6 libRIP.A.dylib 0x00007fff82e32516 ripc_EndLayer + 992
7 com.apple.CoreGraphics 0x00007fff83b2535d CGContextEndTransparencyLayer + 96
8 com.apple.CoreGraphics 0x00007fff83ca1e85 CGPDFDrawingContextDrawGroupStream + 351
9 com.apple.CoreGraphics 0x00007fff83ca7abb CGPDFDrawingContextDrawGroup + 464
10 com.apple.CoreGraphics 0x00007fff83ca2b47 op_Do + 143
11 com.apple.CoreGraphics 0x00007fff83b69536 pdf_scanner_handle_xname + 105
12 com.apple.CoreGraphics 0x00007fff83b688f7 CGPDFScannerScan + 472
13 com.apple.CoreGraphics 0x00007fff83b66890 CGPDFDrawingContextDrawPage + 503
14 com.apple.CoreGraphics 0x00007fff83b6664a CGContextDrawPDFPageWithProgressCallback + 100
15 com.apple.ImageIO.framework 0x00007fff885cad8b getBandProcPDF + 2275
16 com.apple.ImageIO.framework 0x00007fff88587a02 glueCopyImageBlockSet + 2292
17 com.apple.ImageIO.framework 0x00007fff885746c8 ImageProviderCopyImageBlockSetCallback + 189
18 com.apple.CoreGraphics 0x00007fff83b40282 img_blocks_create + 356
19 com.apple.CoreGraphics 0x00007fff83b0964c img_data_lock + 2726
20 com.apple.CoreGraphics 0x00007fff83b07eaf CGSImageDataLock + 212
21 libRIP.A.dylib 0x00007fff82e2521f ripc_AcquireImage + 2431
22 libRIP.A.dylib 0x00007fff82e23aa3 ripc_DrawImage + 1218
23 com.apple.CoreGraphics 0x00007fff83b22cda CGContextDrawImage + 446
24 com.apple.ImageIO.framework 0x00007fff885ce1e7 CGImageCreateCopyWithParametersNew + 1757
25 com.apple.ImageIO.framework 0x00007fff885ccf6c CGImageSourceCreateThumbnailAtIndex + 3236
26 com.apple.AppKit 0x00007fff827c71a8 -[NSNavFBENode _quickLookImageWithMaxSize:isThumbnail:] + 865
27 com.apple.AppKit 0x00007fff827d1731 +[NSNavNodePreviewHelper _subthreadComputePreviewThumbnailImages] + 380
28 com.apple.Foundation 0x00007fff85737f29 __NSThread__main__ + 1429
29 libSystem.B.dylib 0x00007fff82e964f6 _pthread_start + 331
30 libSystem.B.dylib 0x00007fff82e963a9 thread_start + 13
Thread 12 crashed with X86 Thread State (64-bit):
rax: 0x00000000ffff0000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x00000000ffffffff
rdi: 0x00000000000000b7 rsi: 0x0000000000000001 rbp: 0x0000000100e7b9a0 rsp: 0x0000000100e7aa20
r8: 0x0000000000000001 r9: 0x00000000000000b6 r10: 0x00000000000000b7 r11: 0x00000000000000b7
r12: 0x00000000000000b7 r13: 0x0000000000000096 r14: 0x00000001011a7e80 r15: 0x00000001011a840b
rip: 0x00007fff83ddbb6f rfl: 0x0000000000010287 cr2: 0x000000011b619000
Binary Images:
0x100000000 - 0x1006afff7 com.apple.Safari 5.0.5 (6533.21.1) <B81D1199-542C-D929-A1CA-A139EA6262C1> /Applications/Safari.app/Contents/MacOS/Safari
0x1198a2000 - 0x1198a6ff7 libFontRegistryUI.dylib ??? (???) <89E50DF0-2A72-B443-28AE-5F27EC7E22C7> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x1198ac000 - 0x1198adfff ATSHI.dylib ??? (???) <F6C4F446-7AC4-7A17-9302-C38A016322B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x119b6a000 - 0x119b90fff GLRendererFloat ??? (???) <0AF0FF0D-6FD6-B5FA-9991-C8F58E8F1DD4> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x11a110000 - 0x11a2a1fef GLEngine ??? (???) <7B2CD458-D828-6A44-C918-C194838974D5> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11a2d2000 - 0x11a6dcfe7 com.apple.ATIRadeonX2000GLDriver 1.6.26 (6.2.6) <667EE5BF-ADB3-2550-6A76-1C2048F78A24> /System/Library/Extensions/ATIRadeonX2000GLDriver.bundle/Contents/MacOS/ATIRade onX2000GLDriver
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
0x7fff80003000 - 0x7fff8028bfef com.apple.security 6.1.2 (55002) <015C9A08-3D07-9462-8E91-DB1924349621> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff80294000 - 0x7fff802aafff com.apple.ImageCapture 6.0.2 (6.0.2) <06E4103B-9BE4-7EAD-B532-89FC5EB06ED4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff80377000 - 0x7fff80714fe7 com.apple.QuartzCore 1.6.3 (227.36) <6FD8E129-135E-2F89-E9F0-A3CD0C6FCEF1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff80745000 - 0x7fff80750fff com.apple.CrashReporterSupport 10.6.7 (258) <BB0B9A08-6CEC-0500-5BD1-C18E1465E406> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff80751000 - 0x7fff807ebff7 com.apple.ApplicationServices.ATS 275.15.1 (???) <55B528A6-0C88-6CB8-152B-A34A440FACFE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff80810000 - 0x7fff80987fe7 com.apple.CoreFoundation 6.6.4 (550.42) <770C572A-CF70-168F-F43C-242B9114FCB5> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff80988000 - 0x7fff809d7ff7 com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x7fff809d8000 - 0x7fff80a54ff7 com.apple.ISSupport 1.9.4 (52) <93A57F16-3BD5-25AD-5CFF-00007A141129> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x7fff80a55000 - 0x7fff80c97fe7 com.apple.AddressBook.framework 5.0.4 (883) <3C634319-4B5B-592B-2D3A-A16336F93AA0> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff80c98000 - 0x7fff80c9eff7 com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff80c9f000 - 0x7fff80caefff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x7fff80caf000 - 0x7fff80cf3fe7 com.apple.ImageCaptureCore 1.0.4 (1.0.4) <F4ED3329-1A86-EB10-CFC2-999D8699B5E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff80d00000 - 0x7fff80dbdfff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff80dbe000 - 0x7fff80dc1ff7 com.apple.securityhi 4.0 (36638) <EABABBA8-AB59-599A-1884-0010C059DE62> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff80de3000 - 0x7fff80de3ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff80e2f000 - 0x7fff80e45fe7 com.apple.MultitouchSupport.framework 207.10 (207.10) <F006B2C9-C03F-F863-1FBB-952EC77AE699> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff80e46000 - 0x7fff80ec3fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
0x7fff80ec4000 - 0x7fff80fddfef libGLProgrammability.dylib ??? (???) <C4BB281B-629D-08ED-2991-3D51671B0B02> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff80fde000 - 0x7fff817e8fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <EEE5CE62-9155-6559-2AEA-05CED0F5B0F1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff8181c000 - 0x7fff818bcfff com.apple.LaunchServices 362.2 (362.2) <87E172DB-2C0E-E2E5-2A75-FB4284AECDAF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff81932000 - 0x7fff81939fff com.apple.OpenDirectory 10.6 (10.6) <4FF6AD25-0916-B21C-9E88-2CC42D90EAC7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff81adf000 - 0x7fff81ae1fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff81bbb000 - 0x7fff81c05ff7 com.apple.Metadata 10.6.3 (507.15) <DE238BE4-5E22-C4D5-CF5C-3D50FDEE4701> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff81c06000 - 0x7fff81c0bfff libGIF.dylib ??? (???) <1B9DCB7F-CD1D-B23F-8AC6-5292B94A4D0E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff81c0c000 - 0x7fff81c8aff7 com.apple.CoreText 3.151.8 (???) <5DCD6BD9-63FB-767E-5993-5AEBE890145B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff81c8b000 - 0x7fff81cbcfff libGLImage.dylib ??? (???) <6925991A-9B1B-B9FA-645A-807F9BCC3DE7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff81cbd000 - 0x7fff81d06fef libGLU.dylib ??? (???) <0FCD57C5-D7AA-F2DD-D2EC-C1C8B931F65C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff81d41000 - 0x7fff81d42ff7 com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <BE4E577D-87EC-8FD0-5341-AE99CE4ADC99> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff81d43000 - 0x7fff81dc0fef com.apple.backup.framework 1.2.2 (1.2.2) <CD3554D8-DA47-DDBC-910C-B2F1DE3B8CA6> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff81dc1000 - 0x7fff820f5fff com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff820fb000 - 0x7fff82111fef libbsm.0.dylib ??? (???) <83676D2E-23CD-45CD-BE5C-35FCFFBBBDBB> /usr/lib/libbsm.0.dylib
0x7fff82112000 - 0x7fff821a2fff com.apple.SearchKit 1.3.0 (1.3.0) <3403E658-A54E-A79A-12EB-E090E8743984> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff821db000 - 0x7fff821e9ff7 libkxld.dylib ??? (???) <F90EDFE8-708A-3046-E403-A3B536FCFA43> /usr/lib/system/libkxld.dylib
0x7fff821ea000 - 0x7fff821f5fff com.apple.corelocation 12.1 (12.1) <7B5164FD-F5FD-6837-1DA3-6E18582CEDF3> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
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0x7fff8856d000 - 0x7fff88725fef com.apple.ImageIO.framework 3.0.4 (3.0.4) <EFB373AE-FE02-40C4-ABDC-09D61AFD25EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff88726000 - 0x7fff88916fef com.apple.JavaScriptCore 6533.20 (6533.20.20) <5626170D-00AE-33B1-03FF-256E9794150D> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8898a000 - 0x7fff889bdfff libTrueTypeScaler.dylib ??? (???) <6EFBF3B7-E4D5-E6AE-5A7D-22F37E288737> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff889be000 - 0x7fff88ac8ff7 com.apple.MeshKitIO 1.1 (49.2) <C19D0CCD-1DCB-7EDE-76FA-BF74079AFC6A> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x7fff88ac9000 - 0x7fff88ac9ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff88aca000 - 0x7fff88b0bfff com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff88b0c000 - 0x7fff88b17ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <3D65E89B-FFC6-4AAF-D5CC-104F967C8131> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff88b18000 - 0x7fff88b1dff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff88b1e000 - 0x7fff88b24ff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff88b62000 - 0x7fff88bcafff com.apple.MeshKitRuntime 1.1 (49.2) <4D3045D0-0D50-7053-3A05-0AECE86E39F8> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x7fff88bcb000 - 0x7fff88bd4ff7 com.apple.DisplayServicesFW 2.3.0 (283) <4F1220F7-D576-B761-9881-5810C03F87FA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff88bd5000 - 0x7fff88c3ffe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff88c40000 - 0x7fff88c7bfff com.apple.AE 496.4 (496.4) <55AAD5CA-7160-7899-1C68-562ED8160DF7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff88c7c000 - 0x7fff88d0bfff com.apple.PDFKit 2.5.1 (2.5.1) <38BEE9BB-3716-49BA-7E14-687FE9E066EB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff88d13000 - 0x7fff88d19fff libCGXCoreImage.A.dylib 545.0.0 (compatibility 64.0.0) <C863C133-EA3E-5403-FC44-FDC9F236DC98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x7fff88d5a000 - 0x7fff88d5aff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <4CCE5D69-F1B3-8FD3-1483-E0271DB2CCF3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff88d5b000 - 0x7fff88fc5fef com.apple.QuartzComposer 4.2 ({156.28}) <248C697E-B2DD-4F27-27CD-6E6B99B9B0A8> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x7fff891c5000 - 0x7fff8920afff com.apple.CoreMediaIOServices 134.0 (1160) <BA22EA4A-4572-749A-4FE0-1323E0B6F6F3> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.66 GHz, 8 GB, SMC 1.39f5
Graphics: ATI Radeon HD 4870, ATI Radeon HD 4870, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet 2, Ethernet, en1
PCI Card: ATI Radeon HD 4870, Display, Slot-1
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: HL-DT-ST DVD-RW GH41N
Serial ATA Device: Hitachi HDE721010SLA330, 931,51 GB
USB Device: Hub, 0x05ac (Apple Inc.), 0x912f, 0xfd100000
USB Device: CTE-640-U V4.0-3, 0x056a (WACOM Co., Ltd.), 0x0016, 0xfd130000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9221, 0xfd120000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa200000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfa220000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000
FireWire Device: built-in_hub, Up to 800 Mb/secCould be duplicate or corrupted fonts.
http://reviews.cnet.com/8301-13727_7-10389716-263.html?tag=mncol;title -
Keynote crashes whenever I try to open a file.
Keynote crashed while I was working, and now crashes whenever I try to open a file. I looked for a preference file to delete (in case it's corrupt), but there is no keynote prefernce file in the preference folder. I couldn't find a keynote cache file either. Is there a way to search for those files?
This is the error message I get:
Process: Keynote [204]
Path: /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
Identifier: com.apple.iWork.Keynote
Version: 5.3 (1170)
Build Info: Keynote-11700000~1
Code Type: X86 (Native)
Parent Process: launchd [107]
Date/Time: 2013-12-14 23:54:37.437 -0500
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 1606838 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 41336 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: 7002B207-FA19-4166-9A96-B5965A59A492
Crashed Thread: 6 com.apple.appkit-heartbeat
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
__TEXT 0000000000001000-0000000000367000 [ 3480K] r-x/rwx SM=COW /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
Application Specific Information:
Performing @selector(ok:) from sender NSButton 0x50b8860
objc[204]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x9b9f2a90 -[_NSPlaceholderCharacterSet retain] + 1
1 com.apple.Foundation 0x9b953a69 -[NSConcreteScanner initWithString:] + 222
2 com.apple.Foundation 0x9b953905 +[NSScanner scannerWithString:] + 70
3 com.apple.Foundation 0x9b99f409 -[NSNumber(NSDecimalNumberExtensions) decimalValue] + 78
4 com.apple.xquery 0x13a5e206 -[XQueryNumber initWithNumber:type:] + 213
5 com.apple.xquery 0x13a5eaa6 +[XQueryNumber integerWithNumber:] + 70
6 com.apple.xquery 0x13a5e72d fn_compare + 165
7 com.apple.xquery 0x13a5d74e +[XQueryOperatorExpr compareValue:withValue:forType:withContext:] + 532
8 com.apple.xquery 0x13a5c24b +[XQueryOperatorExpr generalComparisonOperatorEvaluate:withLeft:right:forContext:] + 847
9 com.apple.xquery 0x13a5bd83 +[XQueryOperatorExpr evaluateOperator:withLeft:right:forContext:] + 223
10 com.apple.xquery 0x13a5bc0b -[XQueryOperatorExpr evaluateWithContext:] + 248
11 com.apple.xquery 0x13a59380 -[XQueryExprList evaluateWithContext:] + 112
12 com.apple.xquery 0x13a5a349 -[XQueryStep handlePreicatesFromIndex:items:context:] + 1120
13 com.apple.xquery 0x13a5a7a9 -[XQueryAxisStep processItems:toResults:forContext:validate:] + 491
14 com.apple.xquery 0x13a5ae4f WalkAxisStepCallBack + 241
15 com.apple.xquery 0x13a5aa8b WalkAxis + 433
16 com.apple.xquery 0x13a5a844 -[XQueryAxisStep processItems:toResults:forContext:validate:] + 646
17 com.apple.xquery 0x13a59675 -[XQueryPathExpr evaluateWithContext:] + 455
18 com.apple.xquery 0x13a59380 -[XQueryExprList evaluateWithContext:] + 112
19 com.apple.xquery 0x13a58ac2 -[XQueryContext evaluateXQuery:constants:contextItem:error:] + 864
20 com.apple.Foundation 0x9b99efb5 -[NSXMLNode objectsForXQuery:constants:error:] + 785
21 com.apple.Foundation 0x9baf6f0c -[NSXMLNode nodesForXPath:error:] + 58
22 com.apple.Keynote.sfrendering 0x0257c175 -[SFRManipulatedStroke initWithProperties:bundle:] + 2469
23 com.apple.Keynote.sfrendering 0x0257f87d -[SFRSmartStroke initWithBundle:] + 93
24 com.apple.Keynote.sfrendering 0x02541fff -[SFRSmartStroke initWithXMLUnarchiver:node:version:] + 143
25 com.apple.Keynote.sfarchiving 0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
26 com.apple.Keynote.sfarchiving 0x0160f8f1 -[SFAXMLUnarchiver createObjectFromNode:] + 65
27 com.apple.Keynote.sfstyles 0x0266a307 -[SFSStyle(PersistenceAdditions) initMoreWithXMLUnarchiver:node:] + 981
28 com.apple.Keynote.sfdrawables 0x0234b33f -[SFDGraphicStyle(PersistenceAdditions) initMoreWithXMLUnarchiver:node:] + 63
29 com.apple.Keynote.sfarchiving 0x0160e7ba -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 1178
30 com.apple.Keynote.sfarchiving 0x0160f8f1 -[SFAXMLUnarchiver createObjectFromNode:] + 65
31 com.apple.Keynote.sfstyles 0x02669c85 -[SFSStylesheet(PersistenceAdditions) initWithXMLUnarchiver:node:version:] + 674
32 com.apple.Keynote.sfarchiving 0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
33 com.apple.iWork.Keynote 0x0001a1ba 0x1000 + 102842
34 com.apple.iWork.Keynote 0x000dff90 0x1000 + 913296
35 com.apple.Keynote.sfarchiving 0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
36 com.apple.iWork.Keynote 0x000b77b4 0x1000 + 747444
37 com.apple.Keynote.sfarchiving 0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
38 com.apple.iWork.Keynote 0x000b4aed 0x1000 + 735981
39 com.apple.iWork.Keynote 0x00238e49 0x1000 + 2326089
40 com.apple.iWork.Keynote 0x000ac2dd 0x1000 + 701149
41 com.apple.iWork.Keynote 0x000ab841 0x1000 + 698433
42 com.apple.AppKit 0x9a8fdac8 -[NSDocument _initWithContentsOfURL:ofType:error:] + 166
43 com.apple.AppKit 0x9a8fd9b9 -[NSDocument initWithContentsOfURL:ofType:error:] + 320
44 com.apple.AppKit 0x9aa6ebf7 -[NSDocumentController makeDocumentWithContentsOfURL:ofType:error:] + 389
45 com.apple.iWork.Keynote 0x00016ba2 0x1000 + 88994
46 com.apple.iWork.Keynote 0x000999e5 0x1000 + 625125
47 com.apple.sf.sfapplication 0x02e5182a -[SFAppDocumentController openDocumentWithContentsOfURL:display:error:] + 64
48 com.apple.sf.sfapplication 0x02e84a88 -[SFAppStartingPointsWindowController(Private) openPanelDidEnd:returnCode:contextInfo:] + 172
49 com.apple.AppKit 0x9ac16ad3 -[NSSavePanel _dismissModeless:] + 228
50 com.apple.AppKit 0x9ac15a5d -[NSSavePanel dismissWindow:] + 154
51 com.apple.AppKit 0x9ac176c5 -[NSSavePanel ok:] + 464
52 com.apple.CoreFoundation 0x97ea6d11 -[NSObject performSelector:withObject:] + 65
53 com.apple.AppKit 0x9a779663 -[NSApplication sendAction:to:from:] + 232
54 com.apple.sf.sfapplication 0x02e4bb90 -[SFAppApplication sendAction:to:from:] + 610
55 com.apple.AppKit 0x9a779540 -[NSControl sendAction:to:] + 102
56 com.apple.AppKit 0x9a779443 -[NSCell _sendActionFrom:] + 160
57 com.apple.AppKit 0x9a9a011e -[NSButtonCell performClick:] + 828
58 com.apple.AppKit 0x9aa0b825 -[NSControl performClick:] + 40
59 com.apple.AppKit 0x9ac13f79 -[NSSavePanel _handleFileListConfirmedSelection:] + 77
60 com.apple.AppKit 0x9ac14125 -[NSSavePanel fileBrowserPerformOpenAction:] + 137
61 com.apple.AppKit 0x9af96737 -[NSNavFinderViewFileBrowser finderViewOpenSelection:] + 77
62 com.apple.FinderKit 0x91edb4c6 -[FIFinderViewGutsController _delegateHandleOpenSelection] + 98
63 com.apple.FinderKit 0x91edb4f8 -[FIFinderViewGutsController openSelection] + 35
64 com.apple.FinderKit 0x91e4dfc0 -[FI_TBrowserViewController(Actions) openSelection] + 36
65 com.apple.FinderKit 0x91e5cd5e -[FI_TListViewController handleDoubleClick:] + 135
66 com.apple.CoreFoundation 0x97ea6d11 -[NSObject performSelector:withObject:] + 65
67 com.apple.AppKit 0x9a779663 -[NSApplication sendAction:to:from:] + 232
68 com.apple.sf.sfapplication 0x02e4bb90 -[SFAppApplication sendAction:to:from:] + 610
69 com.apple.AppKit 0x9a779540 -[NSControl sendAction:to:] + 102
70 com.apple.AppKit 0x9a7e1b56 -[NSTableView _sendAction:to:row:column:] + 163
71 com.apple.AppKit 0x9a7de6dc -[NSTableView mouseDown:] + 6128
72 com.apple.AppKit 0x9abbc994 -[NSOutlineView mouseDown:] + 80
73 com.apple.FinderKit 0x91e68025 -[FI_TListView mouseDown:] + 159
74 com.apple.AppKit 0x9a740dcd -[NSWindow sendEvent:] + 7533
75 com.apple.AppKit 0x9a6d9f77 -[NSApplication sendEvent:] + 4788
76 com.apple.sf.sfapplication 0x02e472dd -[SFAppApplication sendEvent:] + 789
77 com.apple.iWork.Keynote 0x000164b1 0x1000 + 87217
78 com.apple.AppKit 0x9a66bb21 -[NSApplication run] + 1007
79 com.apple.iWork.Keynote 0x0000f8a2 0x1000 + 59554
80 com.apple.iWork.Keynote 0x0000f81b 0x1000 + 59419
81 com.apple.iWork.Keynote 0x0005d146 0x1000 + 377158
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98ead90a kevent + 10
1 libdispatch.dylib 0x9784ce04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9784b853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x98ead02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95ff9ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x95ffb6fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98eac83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95ffbe78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x95ffbf7b pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x9b9c93c3 -[NSCondition waitUntilDate:] + 427
4 com.apple.Foundation 0x9b98f7d2 -[NSConditionLock lockWhenCondition:beforeDate:] + 294
5 com.apple.Foundation 0x9b98f6a6 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.Keynote.SFControls 0x029dd3ee -[SFCImageCollectionUpdateQueue(Private) thread:] + 98
7 com.apple.Foundation 0x9b996e25 -[NSThread main] + 45
8 com.apple.Foundation 0x9b996dd5 __NSThread__main__ + 1582
9 libsystem_c.dylib 0x95ff7ed9 _pthread_start + 335
10 libsystem_c.dylib 0x95ffb6de thread_start + 34
Thread 4:: CVDisplayLink
0 libsystem_kernel.dylib 0x98eac83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95ffbe21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x95fac42c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x9a5880cd CVDisplayLink::runIOThread() + 945
4 com.apple.CoreVideo 0x9a587d05 _ZL13startIOThreadPv + 160
5 libsystem_c.dylib 0x95ff7ed9 _pthread_start + 335
6 libsystem_c.dylib 0x95ffb6de thread_start + 34
Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x98eacb42 __select + 10
1 com.apple.CoreFoundation 0x97e95e15 __CFSocketManager + 1557
2 libsystem_c.dylib 0x95ff7ed9 _pthread_start + 335
3 libsystem_c.dylib 0x95ffb6de thread_start + 34
Thread 6 Crashed:: com.apple.appkit-heartbeat
0 com.apple.CoreFoundation 0x97f51f43 __addAltHandler2 + 83
1 com.apple.CoreFoundation 0x97ea727c _CFDoExceptionOperation + 652
2 com.apple.Foundation 0x9b9667e9 _NSAddExceptionHandlerForLock + 33
3 com.apple.AppKit 0x9a66a3a2 _NSAppKitLock + 78
4 com.apple.AppKit 0x9a6df88c -[NSApplication _keyWindowForHeartBeat] + 49
5 com.apple.AppKit 0x9a8b4168 -[NSUIHeartBeat _heartBeatThread:] + 1005
6 com.apple.Foundation 0x9b996e25 -[NSThread main] + 45
7 com.apple.Foundation 0x9b996dd5 __NSThread__main__ + 1582
8 libsystem_c.dylib 0x95ff7ed9 _pthread_start + 335
9 libsystem_c.dylib 0x95ffb6de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x98ead02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95ff9ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x95ffb6fe start_wqthread + 30
Thread 6 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xfeb00020 ecx: 0x00000000 edx: 0xffffffff
edi: 0x052d49c0 esi: 0x00000000 ebp: 0xb0616c28 esp: 0xb0616c00
ss: 0x00000023 efl: 0x00010282 eip: 0x97f51f43 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0x366fe3 com.apple.iWork.Keynote (5.3 - 1170) <17FFCE58-091D-FDE4-8355-ADC9E1FD3259> /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
0x40a000 - 0xf1bffb com.apple.sfcompatibility (1.0 - 0.0.1d1) <2237C99F-3144-0918-47A2-403A125BA9D0> /Library/Application Support/iWork '09/*/SFCompatibility.framework/Versions/A/SFCompatibility
0x1604000 - 0x165dff7 com.apple.Keynote.sfarchiving (1.0 - 0.0.1d1) <E489EE3A-D0D0-749C-E38B-C9E87AA2BEE3> /Library/Application Support/iWork '09/*/SFArchiving.framework/Versions/A/SFArchiving
0x168f000 - 0x19f9ff7 com.apple.Keynote.sfcharts (2.0 - 2.0) <0A1A116C-2AE2-7C65-E93B-1A54B1153626> /Library/Application Support/iWork '09/*/SFCharts.framework/Versions/A/SFCharts
0x1c2b000 - 0x20e6feb com.apple.SFTabular (1.0 - 1.0) <BB41B4DC-2F8E-B7E3-6274-7A92437B8FF4> /Library/Application Support/iWork '09/*/SFTabular.framework/Versions/A/SFTabular
0x22a6000 - 0x2437ff3 com.apple.Keynote.sfdrawables (2.0 - 2.0) <7D531D66-A640-D293-817E-6D5C8D15E26D> /Library/Application Support/iWork '09/*/SFDrawables.framework/Versions/A/SFDrawables
0x24f4000 - 0x2602fef com.apple.Keynote.sfrendering (1.0 - 1.0) <A817A67F-149D-85C4-4625-5DB753E8A4FF> /Library/Application Support/iWork '09/*/SFRendering.framework/Versions/A/SFRendering
0x2664000 - 0x267dff7 com.apple.Keynote.sfstyles (1.0 - 1.0) <25A20E06-8C1E-1BD9-7F0C-8B4027676DFD> /Library/Application Support/iWork '09/*/SFStyles.framework/Versions/A/SFStyles
0x268e000 - 0x2748ff3 com.apple.Keynote.sfutility (1.0 - 0.0.1d1) <ED93C91F-C30E-541E-BDD3-04A25579EAFB> /Library/Application Support/iWork '09/*/SFUtility.framework/Versions/A/SFUtility
0x27ba000 - 0x2842fff com.apple.Keynote.proofreader (0 - 1) <6442D80E-854E-F13A-0C69-AFF7F7D927F7> /Library/Application Support/iWork '09/*/SFProofReader.framework/Versions/A/SFProofReader
0x2850000 - 0x290afef com.apple.Keynote.sfinspectors (1.0 - 1.0) <B9BB5F5B-F7CE-8F1A-F308-43A11E6617A5> /Library/Application Support/iWork '09/*/SFInspectors.framework/Versions/A/SFInspectors
0x2966000 - 0x29abfe7 com.apple.Keynote.SFAnimation (1.0 - 0.0.1d1) <057D09D4-072E-995E-D3D0-42D1E0AAC07C> /Library/Application Support/iWork '09/*/SFAnimation.framework/Versions/A/SFAnimation
0x29d6000 - 0x2a21ff7 com.apple.Keynote.SFControls (1.0 - 20030306_1) <37F86C48-E752-688E-9A75-3F4D3BA5C054> /Library/Application Support/iWork '09/*/SFControls.framework/Versions/A/SFControls
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0x94890000 - 0x94b15fe3 com.apple.QuickTime (7.7.1 - 2348) <DAA61DE5-ED45-3AAE-8030-351D2C636FF2> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94b16000 - 0x94ba3fe7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <F2A8BBA3-6431-3CED-8CD3-0953410B6F96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x94ba4000 - 0x94bb7ff8 com.apple.MultitouchSupport.framework (231.4 - 231.4) <86C11177-EF7C-33DC-AFE3-703652463562> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x94bb8000 - 0x94c88ffb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <C3CB142F-BE91-3AFA-B052-409F776C0B9E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x94c89000 - 0x94f63ff7 com.apple.RawCamera.bundle (4.00 - 658) <F72D5DF2-406B-3310-AC16-F0AB434237DE> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x95041000 - 0x950b7fff com.apple.Metadata (10.7.0 - 627.37) <F54AED70-95C5-3561-8C87-D9E5539E98A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x950c3000 - 0x951abfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <1841196F-68B5-309F-8ED1-6714B1DFEC83> /usr/lib/libxml2.2.dylib
0x951de000 - 0x951dffff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x951e0000 - 0x95220ff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x95229000 - 0x9537ffff com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <F09C7075-2C4E-3A4F-A372-95D700125513> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x95380000 - 0x95390fff libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <D6F728DA-990A-32A3-86FA-4A3F4D88E309> /usr/lib/libsasl2.2.dylib
0x95391000 - 0x95391fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x95392000 - 0x9539cff7 com.apple.dotMacLegacy (3.3 - 267) <64CB39B4-FF52-38FD-A45B-9CD3D54B3D6B> /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
0x9539d000 - 0x953a8ff3 libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <D6E17FD4-ECA0-3EEE-BFC5-F6A42A21AB5D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x953a9000 - 0x954c0fe9 com.apple.WebKit (7534.57 - 7534.57.7) <85DAC34E-86A1-380F-B166-56630C9B0BD5> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x954c1000 - 0x954ddff5 com.apple.GenerationalStorage (1.0 - 126.1) <E622F823-7D98-3D13-9C3D-7EA482567394> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9550a000 - 0x9550bff7 libquarantine.dylib (36.7.0 - compatibility 1.0.0) <46980EC2-149D-3CF7-B29A-401FB89C275D> /usr/lib/system/libquarantine.dylib
0x9550c000 - 0x9554cff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x9554d000 - 0x955bbffc com.apple.imcore (6.0 - 800) <BD978F1E-3586-3B60-933F-11F495FCC5E5> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore
0x955bc000 - 0x955deff8 com.apple.PerformanceAnalysis (1.11 - 11) <453463FF-7C42-3526-8C96-A9971EE07154> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x955df000 - 0x95742fff com.apple.QTKit (7.7.1 - 2348) <E3312B31-238A-3021-9D23-9F2FD5F0B57A> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9575e000 - 0x95780ffe com.apple.framework.familycontrols (3.0 - 300) <6735D7ED-7053-3AB8-B144-E7F70A124CCD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x957b8000 - 0x957c1fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib
0x957c3000 - 0x95a37ff3 com.apple.CoreImage (7.99.1 - 1.0.1) <C4B2DD2A-8E45-31CD-9B25-2AC1CA252B14> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x95a38000 - 0x95d3afff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <C613B0DA-B401-3DC7-B626-6E20D4DDC8A8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x95df9000 - 0x95e2fff8 libssl.0.9.8.dylib (49.1.0 - compatibility 0.9.8) <1FB07221-3160-3E55-A8CC-55B4405C8A30> /usr/lib/libssl.0.9.8.dylib
0x95e30000 - 0x95e4afff com.apple.Kerberos (1.0 - 1) <D7920A1C-FEC4-3460-8DD0-D02491578CBB> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x95e4b000 - 0x95f92fff com.apple.syncservices (6.3 - 673.6) <26B02D5F-F8FC-386D-93F0-9A588929487A> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x95f93000 - 0x95f9aff8 libCGXCoreImage.A.dylib (600.0.0 - compatibility 64.0.0) <4F9DD9D1-F251-3661-A3C6-B1F550B084B0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x95f9b000 - 0x96066fff libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <52421B00-79C8-3727-94DE-62F6820B9C31> /usr/lib/system/libsystem_c.dylib
0x96067000 - 0x9613eff3 com.apple.avfoundation (2.0 - 180.50) <7B7FDF30-AC40-3715-A409-B5A27F7B5585> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x9613f000 - 0x96141ff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib
0x96183000 - 0x9618afff com.apple.agl (3.2.0 -I've not used Keynote 5.3 in OS 10.7.5 in quite some time, but I do know that in more current OS versions there is a Saved Application State folder in the Username/Library folder which can get corrupted/ messed up when an application crashes. The User Library folder, as I recall, is hidden in the Finder, but accessible by pressing and holding the Option key while clicking on the Go menu in Finder.
"com.apple.Keynote.savedState" is the folder, or perhaps file, you want to find and delete- making sure Keynote is not open at that time, which if it can't start without crashing will not be a problem.
This is a "trick" I've used with other applications that got stuck in a loop of trying to restore a pre-crash state, and obviously couldn't start as that state led to the crash. I do not see that savedState file for Keynote on my 10.9 computer, but that is where I would look.
Good luck! -
Why does the new version of Firefox crash when I try to reply to messages in Gmail?
Why does firefox crash when I try to respond to emails in Gmail. We I use IE it works fine.
== URL of affected sites ==
http://Maybe your problem can be solved in this article [[Firefox crashes]] Try this also: [[Clear Recent History]]
-
Firefox crashes whenever I try to open it.
Firefox crashes when I try to open it. This has been happening for days. It began without warning and I was not aware of any changes or updates before it first happened. I tried to open in Safe Mode, without success. No Firefox updates done just before failure.
Download Firefox
*[http://www.mozilla.org/en-US/products/download.html?product=firefox-10.0&os=win&lang=en-US Download]
And run the install -
Mail in Maverick crashes when I try to attach a file.
Each time I try to attach a file to an email in Maverick Mail crashes...I have fixed permissions and all the other recommended steps...nothing works???
Actually, even dragging the file into the mail window causes a crash.
Worst part -- it feels like the offending file type is always QuickTime, which is Apple.
Add this broken piece of Mail.app to the much-publicized GMail screwup; and you just have to wonder why Apple was tinkering so much with Mail to begin with? It shouldn't have needed THAT much adjusting for Mavericks compatibility, should it?
Anyway, I've downloaded Airmail, per suggestions on another thread, and that's worked so far.
I'm hoping to stick with Mail, if Apple can fix the problems (I was burned once already when Sparrow was abandoned). But if they force me to migrate elsewhere, I will...
C'mon, Apple! We WANT you to be good!! -
I installed PSE 13 three weeks ago. It worked well for a while, then started to crash whenever I tried to save a file for the web. I trashed the preferences. That didn't seem to help. PSE 11 still works well on my Mac, so I think it's a software problem. I also ran the permissions repair on Disk Utility. I have Yosemite on a MacBook Pro with 4 GB of RAM.
I've not used Keynote 5.3 in OS 10.7.5 in quite some time, but I do know that in more current OS versions there is a Saved Application State folder in the Username/Library folder which can get corrupted/ messed up when an application crashes. The User Library folder, as I recall, is hidden in the Finder, but accessible by pressing and holding the Option key while clicking on the Go menu in Finder.
"com.apple.Keynote.savedState" is the folder, or perhaps file, you want to find and delete- making sure Keynote is not open at that time, which if it can't start without crashing will not be a problem.
This is a "trick" I've used with other applications that got stuck in a loop of trying to restore a pre-crash state, and obviously couldn't start as that state led to the crash. I do not see that savedState file for Keynote on my 10.9 computer, but that is where I would look.
Good luck! -
Firefox crashes whenever I try to access Google Docs
Every time I try to access my documents in Google Drive, the following error message appears and then Firefox crashes:
"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: https://docs.google.com/static/document/client/js/3813695421-kix_main_i18n_kix_core.js:405
I have a PC, Windows 7.
I'd really appreciate some help! Thanks in advance.If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter -
Crashes whenever I try to attach anything to an email
I can send and receive emails, but if I attempt to attach anything to an email, it locks up Firefox completely as soon as I click on the ATTACH button. I can only get out of it if I repeatedly click on the X in the upper right corner and repeatedly click on the END NOW button. Sometimes it takes several times to get it done.
I did not have this problem before your last few updates, but it happened on my desktop and now on this laptop. I am using Windows XP on both.I'm aware that you supplied a crash stats link above however I must ask you do the following and provide all crash IDs so I may better serve you.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
I updated Firefox to the latest release on 1/8/12. Now every time I click on a link to go to youtube, zynga or other links on Facebook, Firefox crashes. I would love to be able to go back to the Firefox I had before 1/8/12, but I cannot find out how to do that. I have almost zero knowledge of computer software and how it all works, the "error reports" and the mumbo=jumbo that people talk about on the "forums" mean nothing to me, I just want an edition of Firefox that works so I don't have to go back to using IE8.
I'm sorry, but simply posting links to pages full of technical information will do nothing to help me. For example, I have no idea what safe mode is, or how to achieve it. I need step-by-step instructions in the form of "an idiots guide to"......
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Firefox crashes when I try to download a file
Hi!
I run Firefox Nightly 8.0a1 (2011-07-08) on Arch Linux 64-bit with Gnome 3, and I'm having problem with crashes when I try to download files. This doesn't happen in the stable version of Firefox (5) which I also have installed on my computer.
It's possible to open the download manager as long as there are no entries in the download list. But if I start a download of something - the download manager opens with an entry (the current download) and Firefox disappears. It instantaneously vanishes from both the monitor and the process list.
I have tried to remove the downloads.sqlite file from my profile folder, but it didn't help.
I have also tried to rename my whole profile folder to something else, and then created a new, empty profile folder with the name the first one had. When I then started Firefox, it recreated all the default content to the profile folder, so I ended up with a clean, unmodified installation. But it still crashed when I tried to download files. So it doesn't seem to be a problem with the extensions or similar.
Suggestions?Downgrade to an older nightly that works for a week or so, then test again to see if the bug's still there. In the mean time, report the bug on Bugzilla if it hasn't already been. There's really nothing you can do about bugs in nightlies.
(A similar sort of bug that triggered 60 seconds after opening, every time, was what got me out of using nightlies as my main browser.) -
My browser freezes whenever I try to attach a file
It doesn't matter which browser I use (tried Chrome, Safari, and Firefox), and it doesn't matter what I'm trying to attach the file to. I click "attach file" and it takes me to the initial explorer window, then gets stuck on the spinning beach ball and I have to force quit. It's really annoying.
Are you just using a web browser for uploading?
Which browser?
Have you tried another?
Have you tried uploading from a different internet connection?
~Lyssa -
Firefox crashes whenever I try to start it
Yesterday I went into the Apple store to address another issue I was having with my MacBook Pro. After getting that resolved, I found today that when I went to use my Firebox browser, it kept thinking it had to recover a past website that I had gone to, which I no longer wanted it to recover anyway. I told it not to, and it went to the regular homepage. I then noticed that Zotero, an extension for Firefox, was not working on my computer, either, and it said something about a script running. When I did some looking around online and decided to download some Firefox updates, it then crashed and will not open. I've tried calling Apple, and they don't know what to do. I also tried uninstalling Firefox and installing it again, and that doesn't work, either.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Firefox crashes whenever I try to upload an image to the web.
For the past week, I've been trying to upload images to various sites, including Facebook and deviantART. Each time, Firefox stops responding, and then crashes. I have updated to 3.6.13, so it's not an outdated server. Any ideas?
Can anyone please help me? At this point I'm ready to just give up and use internet explorer. I don't understand why this is happening.
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