Firefox crashes while logged into Lumosity

Question

This what I related to Lumosity support:
I'm using Mozilla Firefox 22.0 (up to date) with Win7 and IE10 10.0.9200.16618 update version 10.0.6 is in the background (not using it for browsing, etc). I believe Java is involved in gaming, so here is that data: Java Deployment Toolkit 7.0.250.17 10.25.2.17 and Java TM Platform SE7 U25 10.25.2.17 Whether I access Lumosity by email link or directly by the URL, Mozilla is crashing repeatedly, going on days now. It tends to crash with Disillusion very frequently (in other words when I finally get access, it crashes repeatedly). It has crashed on Familiar Faces and Rising Word Bubbles . I wish I could give you a better list - but it seems to crash w/more demanding games. It crashes while loading the game. The progress bar gets one-quarter into the load before it goes down.
I have been sending crash reports to Mozilla. I have looked on line for some answers. Nothing found yet in the way of answers. I have seen that various people (general online chats/forums) are experiencing the crashes and obtaining no answers. If there is more info you need that would help analyze and fix this, please let me know.
I have gone through Mozilla's general help about crashes and have restarted Mozilla in safe mode (no add ons) and I have opted out of using hardware acceleration (permanently). I do not think it's crashed in the safe mode.
My husband uses Lumosity on his computer and his entire computer shuts down. He has the same systems I have only on a PC (mine is a laptop). His Java versions, (Toolkit) - 7.0.60.24 10.6.2.24 Java TM Platform SE7 U610.6.2.24.
I received response from Lumosity and understand that support believes this issue may be due to a compatibility issue with plugins on the new version of Firefox. I also understand that Lumosity depends on Adobe Flash Player, so after discussion w/Lumosity support, I updated my Adobe Flash Player to v. 11.8.800.94. BTW Lumosity support is able to recreate the events w/Firefox and to control them by starting Firefox in safe mode.
I have uninstalled Firefox, deleted the Mozilla folder from the program files as outlined in support info. I did notice that uninstalling Firefox did not uninstall Mozilla Maintenance Service v. 22 7-2-13 333 KB. There were several folders in the Mozilla folder when I deleted it, the Maintenance file being one of them I am sure, and it is now dated today's date, v. 22 at 219kb.
In the process of this, I had notice of Windows updates, so I rebooted the computer to let the updates install. I went back to Mozilla and logged on to Lumosity, opened the game "Disillusion" and it started up fast w/o crashing. However, the very next game I opened, Rising Word Bubbles, it crashed. Twice or so. I opened Mozilla in safe mode and it did not crash when I played one of the games.
I think I have listed everything that I've done. Sure could use some help to fix this. I've even backed up and defragged.
One last thing, I had installed "Memeo Premium Backup" and was having trouble with that program crashing, Windows indicating it would debug and advise (nothing received on that). I am wondering if those problems were also a part of this problem. I have since gone back to "Memeo Instant Backup" which works fine. FYI
Now, I see there is a button to push that will automatically do something. I think I'll copy my notes, just in case. Probably TMI for an auto response anyway.
Help. Thank you!
I typically LOVE Mozilla and spread the word ... oh please let there be an answer. ;)
(Cool, didn't expect the data after I clicked the button and installed. Woo-hoo. Keep on rocking Mozilla.)
Thank you,
Jenn

Answer 1

Thanks - I'll go the "safe" route and disable add ons.