Firefox crashes while starting up

After having used Firefox for years on my iMac, today it won't even start but immediately crashes.
I have tried starting from the safe modus and I have installed the latest software updates. Also I use the lates Mac OS X version. My safety program reports no virus, trojan, worm or spyware.
So I ran out of solutions and I hope you can help me.

Looks that is is related to the pop-up blocker.
Do you have any extension that can block pop-ups or do you have a large pop-up block list?
*Firefox > Preferences > Content : Block pop-up windows: Exceptions
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try to clear the "Site Preferences" via Clear Recent History
*https://support.mozilla.org/kb/Clear+Recent+History
Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.
You can also try to rename the permissions.sqlite file to permissions.sqlite.sav in the Firefox Profile Folder in case the file is corrupted.
This will remove all exceptions (cookies, images, pop-ups, software).
If renaming didn't help then you can undo and rename the permissions.sqlite.sav file to permissions.sqlite to get back the old exceptions.

Similar Messages

Firefox crashes at start in Safe mode - On ONE user account ONLY

Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. (I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]]

Adobe Illustrator CS keeps crashing while starting up

Since two weeks ago, Adobe Illustrator CS keeps crashing while starting up due to "Exception: EXCBADACCESS (0x0001)".
Could anyone give me any clue?
Here is a copy of the error message.
Date/Time: 2007-06-18 09:27:16.706 -0700
OS Version: 10.4.9 (Build 8P135)
Report Version: 4
Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Parent: WindowServer [71]
Version: 11.0 (11.0)
PID: 836
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 MSLAllCarbon.Shlb 0x007a8a88 strlen + 8
1 Photoshop Adapter 0x08e5b3a8 StringReplace__FPclsPCc + 472
2 Photoshop Adapter 0x08e5b168 GetAIParamNameString__FRC7CStr255 + 104
3 Photoshop Adapter 0x08e5a048 RegisterPluginParameters__FP7CPluginP15ActionParamType + 456
4 Photoshop Adapter 0x08e59d80 RegisterPluginActionsWithAI__FP7CPluginP14CPluginHandler + 128
5 Photoshop Adapter 0x08e51660 DoAddPlugin__14CPluginHandlerFP7CPlugin + 128
6 Photoshop Adapter 0x08e73f78 DoStartup__7CPluginFP18SPInterfaceMessage + 184
7 Photoshop Adapter 0x08e73d28 Dispatch__7CPluginFPcPcPv + 120
8 Photoshop Adapter 0x08e50ee0 DoAdaptersMessage__17CPhotoshopAdapterFPcP17SPAdaptersMessage + 480
9 Photoshop Adapter 0x08e263a0 DoMain__15CSweetPeaPluginFPcPcPv + 128
10 Photoshop Adapter 0x08e2627c main + 44
11 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 160
12 Illustrator 0x02160ea0 SPCallPlugin + 96
13 Illustrator 0x0215f918 SPSendMessage + 680
14 Illustrator 0x02160f28 SPCallPlugin + 232
15 Illustrator 0x0215f918 SPSendMessage + 680
16 Illustrator 0x0215f534 startupSweetPeaPlugin__FP8SPPlugin + 116
17 Illustrator 0x02982b30 spStartupPlugins + 1072
18 Illustrator 0x029826b4 SPStartupPlugins + 52
19 Illustrator 0x02982298 PluginsLoad__9PluginMgrFv + 88
20 Illustrator 0x02900bc4 Update__9PluginMgrFRC11CAINotifier + 628
21 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
22 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
23 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
24 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
25 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
26 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 244
27 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
28 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
29 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
30 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
31 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
32 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 96
33 Illustrator 0x02030eec main + 76
Thread 1:
0 libSystem.B.dylib 0x900553a8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90071be8 pthreadcond_timedwait_relativenp + 556
2 ...ple.CoreServices.CarbonCore 0x90bf7434 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90bff3d0 TimerThread + 60
4 libSystem.B.dylib 0x9002be08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000007a8a88 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
cr: 0x24004482 xer: 0x0000000020000004 lr: 0x0000000008e5b3a8 ctr: 0x00000000007a8a80
r0: 0x00000000007a8a80 r1: 0x00000000bfffe3b0 r2: 0x00000000017f5000 r3: 0x00000000ffffffff
r4: 0x00000000ffffffff r5: 0x000000000be2408c r6: 0x000000000000000a r7: 0x000000000000005e
r8: 0x00000000bfffe598 r9: 0x000000000032e470 r10: 0x00000000bfffe409 r11: 0x0000000000000001
r12: 0x00000000017f6454 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000001 r22: 0x0000000061640000 r23: 0x000000000d4c024c
r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x0000000008e9170c r27: 0x00000000bfffe598
r28: 0x0000000000000100 r29: 0x0000000006cffab1 r30: 0x0000000000000002 r31: 0x0000000008e80210
Binary Images Description:
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0x91e4b000 - 0x91e4bfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e4d000 - 0x91f32fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91f3a000 - 0x91f59fff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91fc5000 - 0x92033fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9203e000 - 0x920d3fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x920ed000 - 0x92675fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x926a8000 - 0x929d3fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x92a03000 - 0x92af1fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92af4000 - 0x92b7cfff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x92bbd000 - 0x92de8fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92fb6000 - 0x92fb6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb8000 - 0x92fccfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe4000 - 0x92ff4fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x93000000 - 0x93015fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93027000 - 0x930aefff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x930c2000 - 0x930cdfff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x930d7000 - 0x93104fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9311e000 - 0x9312efff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9313a000 - 0x931a0fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931d1000 - 0x93220fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9324e000 - 0x9326bfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9327d000 - 0x9328afff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93293000 - 0x935a1fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x941e3000 - 0x942a7fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942f9000 - 0x942f9fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x945cd000 - 0x945edfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x9478e000 - 0x9479dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947a5000 - 0x947b1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x947f7000 - 0x9480ffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94816000 - 0x94b2cfff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c0e000 - 0x94c7ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x96909000 - 0x9691ffff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x9aa4f000 - 0x9aa50fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
Model: PowerBook5,2, BootROM 4.7.1f1, 1 processors, PowerPC G4 (1.1), 1.25 GHz, 2 GB
Graphics: ATI Mobility Radeon 9600, ATY,RV350M10, AGP, 64 MB
Memory Module: SODIMM0/J25LOWER, 1 GB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: LastDash, UCJ, V.92, 4.0, APPLE VERSION 2.6.6
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: 内蔵 Ethernet, Ethernet, en0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-816
Parallel ATA Device: Hitachi IC25N080ATMR04-0, 74.53 GB
USB Device: Apple internal modem, HCF USB V.90 Data/Fax Modem, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
FireWire Device: MHT2080AT, Initio, Up to 400 Mb/sec
PowerBook G4 1.25GHz Mac OS X (10.4.9)

You need to go to the Adobe forums for help - this is for Apple software.
Click Here
Scott

Firefox crashes at start up, even in safe mode

Firefox crashes on start up. Crashes in safe mode as well. Tried steps on articles. Was watching adobe flash player when it crashed first time.

Any other recent crash IDs (maybe some have links to bugs or other posts)
Crash report: [https://crash-stats.mozilla.com/report/index/ba759d32-e684-4f6c-813b-679ce2111005 ba759d32-e684-4f6c-813b-679ce2111005] 
Crash signature: nsSecureBrowserUIImpl::OnLocationChange(nsIWebProgress*, nsIRequest*, nsIURI*)
That one does not seem to give any useful info at present.
Malware is one common cause of crashes, and that may produce variable crash reports, it is probably worth doing full scans with multiple tools/software to try to rule out the possibility of malware.
*See [[is my firefox problem a result of malware]]
Besides trying in safe mode did you also try disabling all plugins whilst in safe mode. (If it crashes before then, are you able to create a new profile and try that ? ) Also if crashing before about:crashes may be entered have you seen http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
Sorry I am not able to give a useful answer at the moment.

Suddenly apps don't start or crash while starting: Possible reasons?

Hello,
from one minute to the next I've got massive problems with a lot of apps:
they don't start or crash while starting (resp. while executing a function).
I don't have any clue what could have happened. Last software-specific action
I did (half hour before the problems appeared) was to update the Flash player
(in the meantime I've removed it with App Cleaner).
Troubleshooting steps I've tried:
-- Start the Mac in Save Mode
-- Use Apple Hardware Test (no damage found)
-- Repair permissions
-- Check the volume with Disc Utiliy (no damage found)
I've also tried to use Onyx, but the app refuses my admin password
although it is valid and works.
The specs of my Mac:
-- Mac Mini Late 2012
-- Yosemite 10.10.2
-- RAM 16 GB 1600 MHz DDR3 (Samsung)
-- 500 GB SSD Samsung 840 EVO
The following excerpts are from the crash reports of some of the apps.
Is someone out there who understand them and can give me
informations about the possible reason for the crashes?
Thank you,
Thomas
Quark Xpress
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000022
Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x0000000007c7d8be
VM Regions Near 0x7c7d8be:
    VM_ALLOCATE            0000000007c48000-0000000007c4c000 [   16K] rw-/rwx SM=PRV
--> VM_ALLOCATE            0000000007c4c000-0000000007c94000 [ 288K] r--/r-- SM=SHM
    mapped file            0000000007c94000-0000000009308000 [ 22.5M] r--/r-x SM=ALI /usr/share/icu/icudt53l.dat
TextEdit
Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Application Specific Information:
libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/qx/bf4yxqkj6gbd6d8lkm20h96c0000gn/T/com.apple.TextEdit/ modes[1]=0700: Permission denied
Could not obtain valid temporary directory for sandboxed app: Input/output error (5); returned size: 0
InDesign
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type AdobePSL::Exception: std::exception
abort() called
Adobe Acrobat
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000f10633ed
VM Regions Near 0xf10633ed:
    Stack                  00000000bffff000-00000000c0000000 [    4K] rw-/rwx SM=COW
-->
    Submap                 00000000ffff0000-00000000ffff1000 [    4K] r--/r-- SM=PRV process-only VM submap
Application Specific Information:
objc_msgSend() selector name: release
Preview
Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Application Specific Information:
libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/qx/bf4yxqkj6gbd6d8lkm20h96c0000gn/T/com.apple.Preview/ modes[1]=0700: Permission denied
Could not obtain valid temporary directory for sandboxed app: Input/output error (5); returned size: 0
Application Specific Signatures:
_libsecinit_setup_sandbox():confstr(_CS_DARWIN_USER_TEMP_DIR...)

Thanks for your replies!
$ java -version
java version "1.5.0_07"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_07-164)
Java HotSpot(TM) Client VM (build 1.5.0_07-87, mixed mode, sharing)
All other programs written at the time do run without problems if they don't use a JMenu. The two that do don't run anymore. I already did reinstall Java, didn't help.

IPhone configuration utility crashes while starting

Hello,
since yesterday my ipcu crashes while starting with a user stop point. I deinstalled and installed, but the problem occurs.
Any hints how to fix this.
Are there any logs for stating the ipcu?
Workstation is a Acer 282G with Windows 7 64 bit. OS.
Carsten

I had this issue a few weeks ago and did a complete uninstall using the following guidelines
http://support.apple.com/kb/HT1925
and it fixed it for me. Have you tried this yet?

Pages is crashing while starting

Hi,
since i have updated to lion "Pages" is crashing while starting and loading a document.
MacBook Air 1.86 Ghz, 2GB

So not actually crashing. Freezing!
Two separate things.
If it crashed you wouldn't need to force quit it, not that you need Activity Monitor for that.
Force Quit is on the Apple Menu.
None of that fixes why it "crashing".
Peter

Any scan software crashes while starting it..?!

Hello!
I have a Canon scanner connected to my iMac G5 PowerPC with OS X 10.4.11 and the "CanoScan" software worked all fine. But then, one day, it always crashed when trying to start it - couldn't start it since then, it always crashes while starting.
Now I also have an HP multi-function printer/scanner and the same thing happens when trying to start "HP Scan". (Printing works fine.)
Any idea how I could make scan software work again with my Mac?
Thanks!

"10-07 15:44:26.890: WARN/ActivityManager(71): Launch timeout has expired, giving up wake lock!"
Ive seen that error before. :-) It looks like it is bombing out trying to initialize the "WAKE_LOCK" permission. Make sure that you have all the permissions included in your AIR app. If you download the latest Extension for Flash CS5, the App & Installer settings will have a new "Permissions" tab and then you can select the permissions that you would like to include. In your case "WAKE_LOCK". Then publish
In previous CS5 extensions you would have to open up the release notes and then copy and paste, then edit the permissions in your app.xml file. This makes life much easier.
Hope this helps-

Firefox crashes while logged into Lumosity

This what I related to Lumosity support:
I'm using Mozilla Firefox 22.0 (up to date) with Win7 and IE10 10.0.9200.16618 update version 10.0.6 is in the background (not using it for browsing, etc). I believe Java is involved in gaming, so here is that data: Java Deployment Toolkit 7.0.250.17 10.25.2.17 and Java TM Platform SE7 U25 10.25.2.17 Whether I access Lumosity by email link or directly by the URL, Mozilla is crashing repeatedly, going on days now. It tends to crash with Disillusion very frequently (in other words when I finally get access, it crashes repeatedly). It has crashed on Familiar Faces and Rising Word Bubbles . I wish I could give you a better list - but it seems to crash w/more demanding games. It crashes while loading the game. The progress bar gets one-quarter into the load before it goes down.
I have been sending crash reports to Mozilla. I have looked on line for some answers. Nothing found yet in the way of answers. I have seen that various people (general online chats/forums) are experiencing the crashes and obtaining no answers. If there is more info you need that would help analyze and fix this, please let me know.
I have gone through Mozilla's general help about crashes and have restarted Mozilla in safe mode (no add ons) and I have opted out of using hardware acceleration (permanently). I do not think it's crashed in the safe mode.
My husband uses Lumosity on his computer and his entire computer shuts down. He has the same systems I have only on a PC (mine is a laptop). His Java versions, (Toolkit) - 7.0.60.24 10.6.2.24 Java TM Platform SE7 U610.6.2.24.
I received response from Lumosity and understand that support believes this issue may be due to a compatibility issue with plugins on the new version of Firefox. I also understand that Lumosity depends on Adobe Flash Player, so after discussion w/Lumosity support, I updated my Adobe Flash Player to v. 11.8.800.94. BTW Lumosity support is able to recreate the events w/Firefox and to control them by starting Firefox in safe mode.
I have uninstalled Firefox, deleted the Mozilla folder from the program files as outlined in support info. I did notice that uninstalling Firefox did not uninstall Mozilla Maintenance Service v. 22 7-2-13 333 KB. There were several folders in the Mozilla folder when I deleted it, the Maintenance file being one of them I am sure, and it is now dated today's date, v. 22 at 219kb.
In the process of this, I had notice of Windows updates, so I rebooted the computer to let the updates install. I went back to Mozilla and logged on to Lumosity, opened the game "Disillusion" and it started up fast w/o crashing. However, the very next game I opened, Rising Word Bubbles, it crashed. Twice or so. I opened Mozilla in safe mode and it did not crash when I played one of the games.
I think I have listed everything that I've done. Sure could use some help to fix this. I've even backed up and defragged.
One last thing, I had installed "Memeo Premium Backup" and was having trouble with that program crashing, Windows indicating it would debug and advise (nothing received on that). I am wondering if those problems were also a part of this problem. I have since gone back to "Memeo Instant Backup" which works fine. FYI
Now, I see there is a button to push that will automatically do something. I think I'll copy my notes, just in case. Probably TMI for an auto response anyway.
Help. Thank you!
I typically LOVE Mozilla and spread the word ... oh please let there be an answer. ;)
(Cool, didn't expect the data after I clicked the button and installed. Woo-hoo. Keep on rocking Mozilla.)
Thank you,
Jenn

Thanks - I'll go the "safe" route and disable add ons.

Firefox crashes on start, even after complete reinstallation. No add-ons.

Every time I open FF, it completely freezes within 5 seconds. I've uninstalled & reinstalled, I've removed FF & all traces of its data using Revo uninstaller, then reinstalled, and still get the same results. I've seen where malware could cause this kind of problem, so I've run full scans with Microsoft Security Essentials, Malwarebytes, Microsoft Security Scanner, and Kaspersky Security scanner. They all came back clean.
I'd love to submit a crash report, but apparently these crashes aren't generating them. The only thing in AppData\Roaming\Mozilla\Firefox\Crash Reports is an InstallTime file, dated today (the date of my most recent reinstall). I also can't add any troubleshooting information, as FF crashes before I can add anything.
Here's exactly what happens: I launch FF, whish responsive for the first couple seconds. After that, it freezes completely, and eventually "(Not Responding)" is added to the title bar. A little bit later, Windows pops up, asking if I'd like to check for a solution. That's it.
Win 7 Pro, FF 18.0.2.

Hello bob287, can you start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#os=win7&browser=fx18 Safe Mode] by holding down the shift key while starting Firefox ?
also, try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
thank you

Firefox crashes on start. Profile manager also crashes. Already reset.

Firefox crashes before it even fully starts. I tried to do the profile manager trick but profile manager crashes, too. I started in safe mode and did the reset Firefox thing, that didn't help.
I deleted the cache while in safe mode.
I even uninstalled and reinstalled, twice. I tried all the options in the safe mode dialog (disable addons, Reset Toolbars, etc).
Screenshots of the crashes:
http://lukes.pbworks.com/w/file/57925648/firefox%20crashes.png
http://lukes.pbworks.com/w/file/57925649/firefox%20profile%20manager%20crashes.png
about: support page:
Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Brief
1.7a1
false
[email protected]
FireGestures
1.6.16
false
[email protected]
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
toolkit.startup.recent_crashes
3
Graphics
Adapter Description
NVIDIA GeForce GTX 560 Ti
Vendor ID
0x10de
Device ID
0x1200
Adapter RAM
1023
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.142
Driver Date
5-15-2012
Direct2D Enabled
false
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti ) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
0
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

If you disable Hardware Acceleration, does Firefox start normally? [[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]]?
Also, can you give some crash id's? type about:crashes into your address bar, and copy and paste the numbers there (they start with bp-)

Firefox crashes on start-up, even in safe mode

Back in March/April 2012, Firefox started crashing for me on start up, possibly after the automatic/remote installation of MS security patches. After that time, I've not been able to start Firefox without it going directly to the Mozilla Crash Reporter. I've tried everything I could think of including safe-mode, uninstall/re-install, uninstall/back-up profiles directory/wipe profiles and all registry entries/re-install. This continues to fail since version 11(?) through 13.0.1. Even Sea Monkey crashes same manner. BTW, clicking on the "Details" button in the Mozilla Crash Reporter has no effect for me. I was trying it to help fill in the Troubleshooting Information box below as I can't get to "Help > Troubleshooting Information" as Firefox doesn't start.

What was the location of the file?
See:
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox crashes on start-up; cannot get it to work. Any detailed solutions to try?

I've read through so many helping websites but I just can't find a solution to fix Firefox, it constantly crashes upon start-up. So I can't activiate Safe-Mode, or open it up or anything to fix it.
I also suspect that this rundll32.exe host has to do something with it. The messages came right after Firefox crashed. Should it be deleted?
Please help. This is bothering me so much. I'd appreciate any comments. Thanks!

Since a few days we have a lot of crashes with [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. If you have this program, try to disable it and see if that stops the crashing. 
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport 
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. 
http://www.trusteer.com/support/en/report-problem 
If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report. 
See https://support.mozilla.com/en-US/kb/Firefox%20crashes 
or http://kb.mozillazine.org/Firefox_crashes

Firefox crashes when starting up on Win2k3 Terminal Server

Firefox 3.x works, however after upgrading to 10.0.2 it will crash whenever starting up.
Platform: Windows 2003 Terminal Server with Citrix.
We have excluded the firefox.exe from the ctxhook and it doesn't help (we know this fixes crashing on startup on Xendesktop deployments).

Thanks for pointing out that crash-stats website. DgApi.dll is Digital Guardian by Verdasys. Essentially monitoring software that the company uses to make sure users are not doing anything they shouldn't. Disabling that fixed it.

Firefox crashes when starting up, does work in savemode.

Firefox crashes most of the time when you start it up.
I've already done a whole lot of things, like:
-updating everything (firefox, plugins, addons).
-removing addons
-disabling / turning off plugins
It does NOT happen in save mode, so that makes you wonder.
I think it has something to do with one of these things:
- I updated Shockwave for Director (adobe), but the older version is still visible as a plugin. I cannot delete this plugin, though it is not installed on my computer anymore and it has no use whatsoever. I can however turn it off to see if this does the trick. It does not help, but maybe really deleting it does help? I don't know because I can't delete it.
- FireFox runs in SandBox by Avast! Sometimes it does seem like this is the problem, but sometimes he still crashes even though I open FF without SandBox.
- it does seem like hardwarespeed-up has something to do with it. But I'm not sure.
My questions: does anybody know how to really remove the old Shockwave for Director plugin?
Is it possible this is caused by sandbox avast?
How can I establish the hardwarespeed-up being turned off? I can turn it off, this does seem to help: it won't crash. However, when I open FF again, it is being turned on again.

Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Firefox crashes while starting up

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