Firefox crashing, even when doing a crash report

Firefox crashes often for me, so I came on to these forums for advice. When trying to do the about:crashes command, it crashes there too, so I'm not really sure of the next step!

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Similar Messages

Why does my Firefox crash reporter hang?

Please help as Firefox is my preferred browser followed by Opera and Chrome in that order
Frequent Firefox crashes are disruptive of my workflow which is very web-dependent
STEPWISE:
1. I have frequent crashes
2. The Crash Reporter comes up
3. Submit report is enabled
4. I select QUIT or RESTART - a rotating symbol shows the reporter is trying to do something BUT NOTHING HAPPENS
5. I close the Reporter window
6. I try to run Firefox again: That brings up the reporter panel again.
7. THE ONLY WAY I CAN OPEN FIREFOX AGAIN IS TO REBOOT MY COMPUTER.
8. I switch to OPERA browser to access Mozilla support
9. I follow instructioins:
If you can't open Firefox because it crashes at startup even in Safe Mode:
Go to ~/.mozilla/firefox/Crash Reports/submitted.
10. That brings up a long list of "Reports submitted" all with the following format and all sized 50B containing ZERO INFORMATION
bp-06def14b-da8b-450e-8157-7ae252141029.txt plain text document 50 B 29/10/2014 21:33:34
11. Before posting this question I tried to "Automatically add" troubleshooting information - which only brought up the dysfunctioning trouble shooter again!
12. The link to "try these manual steps" brought up a fresh "Ask a Question" window - presumably because it attempted to open in Firefox instead of OPERA which I'm using to log this this report since I'll have to reboot before being able to use Firefox again.
SYSTEM INFO:
OS: Ubuntu 14.04 - fully updated
Mozilla Firefox 33.0 (Info via Terminal since Firefox is stalled)
Plugins: Zotero, AdBlock Plus, Print edit, Download Helper (from memory since FF is stalled)
I use Thunderbird 31.2.0 for email - Firefox DOES NOT bring Thunderbird down with it when both are running
BUT Thunderbird also crashes unexpectedly but not nearly as often as Firefox

Is it possible to start Firefox in Safe Mode, I do understand that the frequent crashes are disrupting and after a crash that Firefox will not open, you need to restart the computer.
In about:config are there any changed about:config entries related to the crash report: browser.sessionstore.resume_from_crash
However in the meantime I will see what I can find.

ESET NOD 32 cannot scan past this point. I keep getting stuck at 56% at the following; C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending. Is this a problem with NOD32 or with Firefox? Thank you.

I ran into a glitch on my system that I tried to fix myself. My NOD32 was always showing the yellow warning circle as my protection status when I started my computer. I tried to fix this every way I new how.
Then I started to get pop ups asking me to fix and then send system error reports to Windows. Some stating they were '''''critical.''''' So I sent NOD32 the e-mail below.
'''Me:''' I cannot seem to run a complete system scan. I keep getting stuck at 56% at the following point. C:\Documents and Settings\Owner\Application Data\
Mozilla\Firefox\Crash Reports\Pending
I also keep getting messages to send error reports to Microsoft constantly. I also have this code C:\pagefile.sys-error opening
Thank you for your assistance.
'''Their solution:'''
Based on the information you provided, we recommend that you upgrade to latest version of ESET NOD32 Antivirus and see if this makes a difference.
Please click or copy/paste the following ESET Knowledgebase article into your web browser for step-by-step instructions:
'''Me''' : I did as they requested and am fully upgraded and licensed with their new edition.
Ran a new scan same problem.
I sent them a new e-mail but now wonder if it is a Firefox issue as, C:\Documents and Settings\Owner\Application Data\
''Mozilla\Firefox\Crash Reports\Pending'' this is where the scan stalls.
Any help would be appreciated.
Thank you.

Try delete the files in Pending folder and make the scan again, do not be afraid to delete the files see : https://support.mozilla.org/en-US/questions/679996
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Download doesn't work; i keep getting "unable to find firefox.exe" even when I open from program files folder; working onwindows xp with service pack 3

download doesn't work; i keep getting "unable to find firefox.exe" even when I open from program files folder; working onwindows xp with service pack 3

As you can see below, when I right click, I have no such option. In the User Account Settings, I'm operating as the "System Administrator".
Any other suggestions?

Firefox crash reporter window popup won't follow up and report when I click on report crash, and I cannot quit firefox so that I can open the browser, I only get the crash reporter opening

Firefox crashed, when I tried to restart firefox the crash reporter dialogue box opens. Only 2 choices are offered, restart firefox and quit firefox. Neither option will work. I cannot quit firefox and when I opt to restart firefox the only thing I get is another dialogue box opening.

See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes

Firefox Crash Report LOOP - can't get out and can't launch Firefox

Hi. I'm new here. My general sysinfo is at the end of this email.
I have a Firefox problem. I've actually already read all the solutions I could find so far, on another tech site, that seem to be related to my particular problem and tried them all, but I'm still having a glitch of some kind. So, forgive me if I am a bit long-winded here, and I'll try to "nutshell" down what I've done, but would like all I've experienced and tried to at least be in one starting place. Hope you will stick with me, as I've tried a lot of stuff.
I was in the middle of reading an email when Firefox just closed itself. I've never had that happen before, ever.I tried to reopen and got the Crash Report dialog.
I tried rebooting and relaunching FFox, but still got the Crash Report dialog, so I went onto the net via IE and looked it up. Bsed on what I found, I thought, okay, I'll try reinstalling -- I had previously tried the beta for FFox's newest version and didn't like it, and when I uninstalled it, had lost my install files for 3.6.16 as well, so downloaded that again and tried to reinstall over the old. No go.
Tried to uninstall, then, using the built-in FFox uninstaller, followed by Total Uninstall as a backup effort (Total Uninstall has always been a good program in past). Total Uninstall froze in the middle of its progress bar, no matter how many times I tried it.
I decided to try a System Restore. That did not change anything. Although I got no longer got a Crash Report dialogue, FFox still would not launch.
Since I'd done a Restore, I decided to try to install once more. The install wouldn't proceed, and I got a message that an Uninstall was still in progress and that I needed to reboot. So I did.
After the reboot, I tried the reinstall again -- and got the same message. Tried it twice more, but I was in a loop.
Went back to the tech site I'd found and read about how to "uninstall Firefox completely" and went through those steps, then rebooted once more.
Tried to reinstall again, and this time the reinstall performed all the way through -- but when I tried to launch FFox, I got the crash report again -- so was back to Square One with no clue what to do.
I posted a question re this (basically the same thing I'm writing here, without this latest bit) on the tech site, and received some advice. First part of the advice was to do what I'd already done. Second part mentioned a couple more files to remove so as to completely uninstall FFox (including PreFetch, which I'd never heard of) and suggested I download 3.6.9 (I'd last tried 3.6.16) as it was known to be stable.
I did all these things, rebooted and installed --as far as I could tell -- 3.6.9. But at launch, I still get a Crash Report.
I even thought perhaps the problem involved profiles, although I have moved mine out of the line of fire and am saving it for when I get FFox running again -- please, soon! -- but anyway, I did try to run Profile Manager, and it won't run either.
Again, am back at square one without a clue of any kind how to proceed. I have no idea why FFox closed, either, as I haven't done anything unusual, and even confirmed that when I tried to do a Restore. Almost nothing was going to be affected. (But it didn't help anyway.)
Thanks, anyone who has read this whole message. Any help or ideas would be greatly appreciated!!
------------------------------ BELOW IS MY SYS INFO -----------------------
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Ultimate , 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+, x64 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 3583 Mb
Graphics Card: ATI Radeon HD 3600 Series , 512 Mb
Hard Drives: C: Total - 476939 MB, Free - 16025 MB; E: Total - 476939 MB, Free - 32836 MB; F: Total - 238472 MB, Free - 114806 MB; I: Total - 953197 MB, Free - 923536 MB;
Motherboard: ASRock, N68-S, ,
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled

Google ATI Firefox crash. You'll see ATI video cards have multiple problems with Firefox and also internet videos. Also, note the dates these problems occurred - many are 2011...

What kind of "Personal Information" is sent in a Mozilla Firefox Crash Report?

In the Mozilla Browser Privacy Notices it says that "Personal Information" may be collected in a crash report. What kind of information is this? Also, if I submit the URL of the website I was on when Firefox crashed, where can I see this URL? It doesn't appear to be in any of the Crash Reports I've seen so far..

''philipp [[#answer-695475|said]]''
<blockquote>
''Mountains [[#answer-695466|said]]''
<blockquote>
So unless I provide an e-mail address, or I'm logged into my webmail, and this webmail-site (or Facebook, twitter, etc) is sent to Mozilla, no personal information is sent? For example if I visit bbc.co.uk, no personal information is sent?</blockquote>
exactly, and even if you're logged into any account this doesn't mean that personal information is transmitted - this might only be the case when the URL contains any clues about this, like: www.example.com/?inbox=[email protected]
<blockquote>And it is not possible for me either to see the visited URLs from my crash report?</blockquote>
no, this is not possible
<blockquote>Also, is the "send the URL of the visited page" checked by default? Or do I have to opt-in to send the URL in the crash report?
</blockquote>
currently the send URL box is opt-in and not checked by default on Firefox & Firefox for Android. On Firefox OS it is opt-out...
</blockquote>
Sorry for all the questions. But I have two other questions as well, I hope you could help me with those too, it's very kind of you:)
I was wandering if there is a "Unique Device ID" or something similar, that makes it possible to know that it's the same computer/browser that sends different error reports? For example if I send one error report one day, and then three days after send another error-report, would it be possible to know that this is the same computer? And the second question: if you have multiple tabs open in the browser, and you send an error-report with the URL of the visited site as well, would the URLs of all these sites be sent as well? Or just the tab I was on when the error-report was sent? I'm sorry for all the questions, I really appreciate your help!:)

Firefox crash reporter.

When I start up the firefox window, it comes up, but shuts down immediately leaving a crash reporter. I can't even click the orange "firefox" button and go in safe mode neither.
Thanks for reading my question.

That's not a crash from Hardware Acceleration. do you have Websense Endpoint on your machine? Please contact websense to update their software to stop this crash.

Getting firefox crash report confirmation emails but there not being sent by me!

i think someone is submitting crash reports to mozilla using my email address cause i keep getting these emails.
Subject: Thanks for sending us info about your Firefox crash
Date: Thu, 25 Jul 2013 11:25:35 -0600
From: Mozilla <[email protected]>
Reply-To: Mozilla <[email protected].org>
Your Firefox crashed.
We're so sorry.
Dear Firefox user,
Recently, your Firefox crashed and we're really sorry about that. We'll use the crash report and comments that you sent to try to make sure it doesn't happen again. Until then, here are a couple of things you can do to prevent further crashes:
1. If you're not already using the latest version of Firefox, please download and install it now from mozilla.org.
2. Please check out this support article, which explains how to troubleshoot the cause of a crash and how to get help fixing it.
Thanks, Mozilla Firefox
P.S. This message was sent by one of our friendly Mozilla email bots. Please don't try to reply — they're terrible at receiving email. Instead, you can give feedback directly to our Firefox developers (real people) at our Input site.
Mozilla
650 Castro St., Ste 300
Mountain View CA 94041-2021
Mozilla Privacy Policy.
The email appears 100% legit however i only use firefox as a backup browser and dont use it more than 2-3 times a month i just did a check on my firefo to see if it ever crashed without me remembering and it says this.
"Submitted Crash Reports
No crash reports have been submitted."
How do i resolve someone else using my email add whe nthere submiting crash reports?
Thanks.

Can you use the original email address where the crash reports are supposed to be sent to report the abuse?
My point was that if you had access to the original messages claiming to come from you, you could do something about it by sending copies to an anti-spam or anti-abuse organization. If someone sends messages to someone else claiming to come from you, you do not have access to those messages.

Firefox crash report everytime I close firefox

Almost everytime I close Firefox it tell me Firefox crashed and gives me a crash report. I've also noticed that Soundcloud will not play as well. Sincerely thank you for the help.
about:crashes
<pre><nowiki>bp-d9ccc97d-1bcf-4ab3-94d1-324c52141125
bp-586e8a42-719c-45b0-804e-3514b2141125
bp-53df5312-5001-4540-a748-00b602141121
bp-77b64ec1-406b-44ec-bbad-49e692141121
bp-35cbe444-a141-44d7-9ec3-3e9092141120</nowiki></pre>
Firefox > Help > Troubleshooting Information > Copy text to clipboard (and pasted immediate below)
Application Basics
Name: Firefox
Version: 34.0.5
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
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ID: [email protected]
Graphics
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Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0166
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 9-26-2012
Driver Version: 9.17.10.2867
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 05971028
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
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browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
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browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
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plugin.disable_full_page_plugin_for_types: application/pdf
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Experimental Features
---------------------

You can check for problems with current Shockwave Flash plugin versions and try this:
*check for updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
See also:
*http://kb.mozillazine.org/Flash#Troubleshooting
You can also check for issues with the HTML5 media player and disable Windows Media Foundation.
Try to set these prefs tp false on the about:config page:
*media.windows-media-foundation.enabled = false
*media.directshow.enabled = false
You can open the about:config page via the location/address bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config

Firefox crashes imediately...if i hit restart firefox, crash report opens again & again..etc

Problem is only on on my toshiba laptop,
windows 7 home
32 bit.
(i think FF i was using is version 7 ?something)
Noticed it after doing system restore wizzard, couple nights ago...NEVER had an issue w/firefox before.
Have shut down & restarted 5-6 times.
WILL NOT open in safe mode, same thing as trying in normal mode.
**Did notice when opened events viewer, "Error: MMC could not create the snap-in." and no event logs are listed.
I have gone in undone the system restore i did few nights ago and still no luck starting FF.
THANKS!
*please read note in troubleshooting box

THANKS SO MUCH!!
will all of my settings/bookmarks etc still be there after i get newer version?

Firefox Slow Even When Offline on Acer Aspire One ao751h-1145

I have a 2gb RAM, 1.33 Ghz Intel Atom CPU Z520, and a fresh install of Windows 7 Ultimate on my Acer Aspire One ao751h-1145. I have no viruses and no programs running in the background. I've installed and uninstalled various versions of Firefox (4, 11, 12) and even upon a fresh install before I edit preferences, bookmarks, or add-ons, the PROGRAM ITSELF is super slow. It isn't using any more RAM or processer speed that it should, however. What it does: Menus are slow to open, scrolling is jumpy, and switching from tab to tab takes like 2 seconds. Internet Explorer 8 works just fine, as do all other programs on the computer. Also, it works fine in Safe Mode. I can't find anything regarding this issue online. Help!

Thanks for reply. But, drivers are up to date. However, I found on this page (https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers) that I might want to disable hardware acceleration. I did that through the options menu and Firefox is "usable," but still not what I'm used to on other computers and still not as fast as IE on the same computer. Since turning of the hardware acceleration helped, what else can I do along the same lines to speed it up more? I know a 1.33GHz processor is plenty fast enough to run only firefox by itself. The computer I'm on now (my non-netbook) runs at 700MHz when on batteries and has no performance issues. I hope I can get it because I don't want to use another browser! :(

I want to download Firefox for Mac OS 10.4.11, but it downloads Firefox 4 even when I click on 3.6 0r 3.5. How can I download the correct Firefox for Mac OS 10.4.11??

I have Mac OS 10.4.11. My Mac Laptop Pro has a new hard drive and has been completely refurbished by Apple. However ever since, I have not been able to obtain the correct Firefox. Prior to the replacement of my hardrive, I had Firefox and used it for many years. Not being able to download the correct Firefox is frustrating. Firefox 4 will NOT work on Mac OS 10.4.11. But every time I click on a download of 3.5 or 3.6 the download turns out to be Firefox 4. I cannot use Firefox 4, do not want Firefox 4 but it keeps trying to plant itself on my computer even though it will NOT work on my computer. YIKES!!!!

There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

I can't open Crystal Report in Firefox 10. When I open Crystal Report, then Firefox show a blank screen. In IE, Avant Browser using normal.

Hi, My Name Giang! I using Crystal Report Server Enterprise 9.2 in server. This application using Crystal Report Viewer to show report. I write a ASP file to show report. In client, I using IE, Avant Browser read report. In first time, this app show a message to view Active X Crystal Report Viewer Warning. If I choose Yes then app start normally.
But, I using Firefox 10 to show my report. In first time, Firefox not show message warning of Active X Crystal Report Viewer. Firefox only show 1 tab page, with blank screen.
Can't you Help me to show my report?. Do I need using 1 plugin to show Crystal Report? Thanks You very much!

I think you need a viewer for Firefox, see http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalviewer/index.epx => Thanks for answer, but i can't find viewer for Firefox.

Why doesn't Firefox close even when I close it. When I try to open it again I get a "Firefox is running, please close before reopening...or something like that", but I can't close it and it's not really open where I can see it.

It just won't close unless I reboot my computer

One situation in which Command+w or Ctrl+w might not work is if the "focus" is in a plugin such as the Flash player used on Youtube after you interact with the player controls. Firefox will continue to send the keyboard input to the plugin until you move the focus back to the page. Does that account for any of the problem?

Firefox crashing, even when doing a crash report

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