Firefox crashing on my MacBook?

For some reason after about half an hour of using Firefox, it will stop fully loading pages. I have to keep hitting refresh multiple times to finally get a page to display everything in the correct format, and then when I click on another link, Firefox wont fully load that page.
I tried reinstalling it, and upgrading to Firefox 3 (which is amazing), but that didn't seem to work. The only temporary solution I can find is restarting my computer. Should I completely delete it from my computer and then reinstall?

Similar Messages

Firefox crashes constantly on my Macbook pro. It opens the start page during 7 seconds and then it crashes. Reinstall, del profile, empty cache did not help

I cannot open Firefox anymore on my MacBook Pro. When I try to open Firefox, the start page appears during 7 seconds and then Firefox closes and opens a crash report. During these 7 seconds I can't use any button in Firefox. I deleted everything From firefox and Mozilla in my library and in my cache. After I did a reinstall from Firefox. But the problem keeps on existing.

Can you start Firefox in Safe Mode by holding down the Shift/Options key?
Can you open Firefox with the about:blank page?
*https://developer.mozilla.org/Command_Line_Options
*/Applications/Firefox.app/Contents/MacOS/firefox-bin about:blank
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

Firefox keeps "hanging" and sometimes crashes on my macbook. I've updated and went into safe mode, same problem. What next?

I updated to the most recent form of Firefox and that didn't work. Then I restarted in safe mode, that didn't work. What else should I try?

Hello graceajaen, you can provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Every time I go to Facbook, firefox crashes. I have a macbook air.

bp-d26aa411-a354-4d87-a94a-8650e2150219 2/20/15 12:40 AM
bp-ff85958f-a858-42ad-a359-1dce02150219 2/20/15 12:39 AM
2AE14A24-8D7A-43CC-9C21-113AE7903004 2/20/15 12:36 AM
79182848-F3E3-4E08-8E00-2C2CF5CCC439 2/20/15 12:30 AM
bp-0220d725-990e-45cc-bb06-e44e62150219 2/20/15 12:29 AM
bp-cbe53ca6-7b1c-4424-9530-3cde42150219 2/19/15 10:57 PM
bp-cfd994bc-4f55-4850-a408-ada242150219 2/19/15 10:56 PM
bp-59e1a470-dfac-4afb-8431-4e0e82150219 2/19/15 10:56 PM
bp-b6063892-c733-4cdd-bf8a-23cad2150219 2/19/15 10:56 PM
bp-dfeb5951-dd9c-4620-b130-1ae0a2150219 2/19/15 10:56 PM
B80E002B-AD2A-45EA-AA76-425DBA72AE59 2/18/15 11:34 PM
bp-ea13939c-c67d-49c8-96e2-ead5d2150217 2/17/15 8:09 PM

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
#'''(OS X 10.6 or previous)''' Click the '''Finder''' icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. '''(OS X 10.7 or above)''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Why does Firefox crash every time I try to print?

I am running Firefox 31.0 on a MacBook Pro running Mac OS X 10.7.5. I was having issues with mysterious add-ons that added new buttons to the toolbar on both Firefox and Safari. I un-installed Firefox and the Firefox settings folder, then re-installed Firefox from an earlier version (18.0) which automatically updates to the latest version.
Every time I try to print any page on any website, the Print dialog box appears but Firefox crashes as soon as I click the "Print" (OK) or "Cancel" button.
I have tried running Firefox in Safe Mode, but the problem recurs. I tried resetting Firefox, but the problem recurs. I tried resetting Firefox's print settings, but there were no "print_printer" or "print.print_printer" settings in about:config and no lines beginning with "print_" in the prefs.js file. I un-installed and re-installed Firefox after deleting the Firefox settings folder, and still the problem recurs.
Crash reports:
bp-a83a0840-2e6d-4e14-a666-5ef052140617 17 Jun 2014 15:57
bp-bb497460-fee7-4e6a-a131-f761d2140617 17 Jun 2014 15:48
bp-20885386-fd12-4edc-8d41-d02632140617 17 Jun 2014 15:46
bp-d7718dd4-1ff8-4c71-b5ad-c465d2140617 17 Jun 2014 15:45
bp-d9635fe5-6af4-46bc-98f5-0ca9d2140617 17 Jun 2014 15:45
bp-e85452bc-71c5-449b-b02d-040152140617 17 Jun 2014 15:44

I run Firefox in Safe Mode: the problem recurs.
bp-7c511a21-b221-4fbf-8a6e-a102a2140617 18 Jun 2014 09:03
I update the plug-ins and restart Firefox: the problem recurs.
bp-6c2f990e-b722-4274-949d-cea202140617 18 Jun 2014 09:24
I disable all plug-ins and extensions, then restart Firefox: the problem recurs.
4B7DF2BF-3AEE-43B9-824E-EA4DD7DEF81B 18 Jun 2014 09:25
I'm using the default theme and have avoided changing any settings since the last re-install.
Halp!

Firefox crashes after Flash videos play with black screen

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing.
I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash.
I re-installed Flash and installed but it didn't help.
My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Firefox crashes on pages with Flash content

MacOS 10.6.5 on a 2008 MacBook Pro
Firefox 3.6.13
See below for Flash Player version info
Well I just updated to a new version of Firefox (3.6.13) and I had Flash Player 10.1 installed. Every time I open any web site with Flash content, Firefox crashes. This happens with Yahoo Mail, CNN, New York Times, etc. So I disabled Flash temporarily, and my Yahoo Mail no longer crashed. Of course I can't watch any online videos now....
I tried uninstalling Flash Player 10.1 using the Adobe uninstaller, and then re-installing it. No go. I tried the beta 10.2... still crashed. Finally I found a version of Flash 9 for Mac on Adobe's web site, and that does indeed work. Of course it's an older version, but at least I can use Firefox. The bad news is that the plugin is used by Safari also.
Any ideas?

I tried something else for now, since I'm using Flash Player 9 on my main system hard drive at the moment....
I have a bootable 48GB SSD in my ExpressCard slot. I often use it since it's faster. It has the same configuration of Firefox 3.6.13 and FlashPlayer 10.1, but it seems to have no problems. I right clicked a Flash animation and the hardware acceleration in on. Now why would it work on my SSD drive, but not my main hard drive?

Firefox crashes when opening email in gmail

Hello
Whenever I open gmail and try to read my email FireFox crashes. This is happening with all accounts I have. I am using the MAC Version and on a MacBook Pro. Any advise will be great.
Thanks

AdapterDeviceID: 0x 863
AdapterVendorID: 0x10de
Add-ons: [email protected]:1.0,[email protected]:1.5.3,{0545b830-f0aa-4d7e-8820-50a4629a56fe}:12.8,{097d3191-e6fa-4728-9826-b533d755359d}:0.7.18,{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}:0.9.10,{dc572301-7619-498c-a57d-39143191b318}:0.4.0.3,{23fcfd51-4958-4f00-80a3-ae97e717ed8b}:2.1.2.145,gmailwatcher@sonthakit:1.55,{29dd9c80-9ea1-4aaf-9305-a0314aba24e3}:2.3.1r14,{972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1
BuildID: 20120905151427
CrashTime: 1349569714
EMCheckCompatibility: true
Email:
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1347300270
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 36986
StartupTime: 1349569557
Theme: classic/1.0
Throttleable: 1
URL: https://mail.google.com/mail/u/0/?shva=1#inbox/13a2e357bec5f683
Vendor: Mozilla
Version: 15.0.1
This report also contains technical information about the state of the application when it crashed.

My Firefox crashes multiple times a day and it will not update, as I get update reminders. What shall I do, use Safari???

My Firefox crashes several times a day. I get update notices and try to update but the updates never load. I have a new MacBook Pro with no other issues. I have even tried deleting my Firefox and downloading a new ap. This is not working. I have been using Firefox since its inception and prefer it to Safari, but I am about to give up.

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox crashes when uploading/downloading files from/to 'desktop folder'

Hello
I'm hoping, that you can help me!
I'm using Firefox 28.0 on MacBook Pro Mavericks 10.9.2
Firefox crashes/freezes when I try to upload/download files from/to my 'desktop folder'.
I't only happens, when I use this folder. Download to 'download folder' or any other folder works fine.
Download to 'desktop folder' when using Safari also works fine.
I't only happens when desktop and firefox tries to communicate.
It's very annoying when I accidentally forget, that the bugs is there, and I have to force quit and start all over again. And sometimes I don't even have a choice, because 'desktop' randomly opens as default folder, when I try to upload things.
Thank you so much in advance!
Kind regards Elizabeth

Hi ESwan,
I am not a Mac user so not the best person to attempt to assist but here goes.
I am presuming that info such as
PID: 1695 Event: cpu usage (microstackshots only)
Relate to the Mac OS X crash & event logging and reporting.
What we need are the ones that Firefox itself generates and submits for processing by Mozilla Firefox
* See [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes#w_get-help-fixing-this-crash]]'''#w_get-help-fixing-this-crash'''
From what you say the crashes occur after a certain action and I am hoping that you will be able to use the easy method as in the article linked above. Navigate to about:crashes by keying ''about:crashes'' into the address bar. You are loolking for the ones starting wth ''bp-'' Paste two or three of those into your next post. Include the bp- part but not any link information before that. After they are pasted into the forum the forum software changed them to be links.

Firefox crashes and all website pages loose their formatting and pictures, and links are broken

I’m currently running Firefox 18.0.1 on a 13” 2011 MacBook Pro 2.7 GHz Intel Core i7 with 8GB or RAM that is running OS X 10.8.2 Mountain Lion. I have been living with this problem for over a year and this same computer has had this problem while running OS X 10.7 and I think even 10.6. The problem also existed with earlier versions of Firefox including versions 17, 16, and possibly 15, it’s been so long I can’t remember.
The problem is that Firefox crashes (or something within Firefox crashes) and the screen “goes white” and by that I mean all the graphics and layout of a page like YouTube disappears and even though the links are there, none of them work. The page is just made up of text and broken links. Reloading the page does nothing so I have to close Firefox and restart it. (No reboot) On relaunch everything is back to normal and may last a few minutes, or it may crash again right away. Generally if I launch Firefox and use it and then go use some other programs, when I come back to Firefox it will then crash. Is this a Java problem? Is this a javascript problem? I really don’t know what it is but it has persisted through several operating systems and different versions of Firefox running on different operating systems. I’m stumped and can’t find anyone who’s ever seen this problem. Any help or clues would be greatly appreciated.
I should add that this problem is present on ALL webpages, not just one or a few. Safari works fine on the same machine and visiting the same websites. I have screen caps of the crashed pages but I don't know how to post them here.

Please type about:crashes in the URL bar and provide us with the latest crash ids. Please do not make a screenshot but instead copy and paste. Thanks!

Firefox crash

i am on this site [http://www.kwerpo.com kwerpo] kwerpo i open up gimp i saved a photo then, when i upload it firefox crash every time.

Welcome to Discussions, bravomar
I do not use Azureus Vuze, but if your problem started when you installed it, follow the developer's Help or uninstall suggestions to see if your problem goes away:
http://www.vuze.com/support/
If your problem remains and if you don't get the help you need for your third-party problems here in Discussions, try Firefox support for other suggestions:
http://support.mozilla.com/en-US/kb/
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.4) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

My firefox crashes constantly. How do I fix this?

Firefox crashes quite frequently. I have tried reinstalling the software but it doesn't help. I have a 2010 macbook pro, 10.9.2, running on Maverick. I have the most recent firefox installation. Here are the five most recent crash reports:
147D201B-015D-4A49-8393-621E
147D201B-015D-4A49-8393-621E
147D201B-015D-4A49-8393-621E
147D201B-015D-4A49-8393-621E
147D201B-015D-4A49-8393-621E

Those crash IDs are invalid.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

All flash videos have black screen and cause Firefox crashes

Whenever I'm playing a video with Flash, the screen is black although the sound is playing. Then Firefox is crashing.
I'm using the newest Firefox Version (28.0) on Mac OS 10.9.2 (newer Macbook Air) and the newest Flash version. I tried Safe mode and deactivated my plug-ins to make sure it's Flash.
I re-installed Flash and installed but it didn't help.
My Firefox crash reports say "hang | libsystem_kernel.dylib@0x15a3a" under signature and "EXC_BREAKPOINT / 0x00000002" under crash reason.

I solved this problem by disabling hardware acceleration in the settings of adobe flash (right click/context menu). Although this might be difficult if the video is crashing before you were able to access the settings menu.

Firefox crashes 3 seconds after I open it. What to do?

I have this problem for a few days, mozilla keeps crashing (even if going in safe mode) and i don't know why, or what to do.
I just open it, it loads foar a few seconds and then crashes and asks me to send the report. I need help cause I got a few tabs opened whose link I don't remember and It's kind of really important. Hope that I can get them back.
Here's the report file :
AdapterDeviceID: 0x71c5
AdapterDriverVersion: 8.573.0.0
AdapterSubsysID: 0080106b
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5
AvailablePageFile: 2955689984
AvailablePhysicalMemory: 801472512
AvailableVirtualMemory: 1860186112
BIOS_Manufacturer: Apple Computer, Inc.
BlockedDllList:
BreakpadReserveAddress: 52953088
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1418983575
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1418822377
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x71c5, AdapterSubsysID: 0080106b, AdapterDriverVersion: 8.573.0.0
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers-
OOMAllocationSize: 4294842314
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 161127
StartupTime: 1418983563
SystemMemoryUsePercentage: 49
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 3582136320
TotalPhysicalMemory: 1594114048
TotalVirtualMemory: 2147352576
URL: about:sessionrestore
Vendor: Mozilla
Version: 34.0.5
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: ro
Acest raport conține informații despre stadiul aplicației înainte de a se încheia neașteptat.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox crashing on my MacBook?

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