Firefox crashing when closing and at other random times

Hi - I'm running firefox 6.0.2 on a Win7 64-bit machine that my cowowker uses. Starting a day or two ago, FF began crashing instead of starting. I can start it in Safe Mode, and I believe I've removed all the add-ons. When in safe mode I can use FF, but it still crashes occasionally, especially if I'm trying to open something in another tab or window. Also, it crashes when I click the X; at least, it shuts down and then the crash reporter pops up. Windows is updated, and I'm stumped. Hope someone can help! Here's the crash report on one of the crash-on-X-click events.
~~~~~
AdapterDeviceID: 0046
AdapterVendorID: 8086
Add-ons: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}:3.4.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
AvailableVirtualMemory: 4114206720
BuildID: 20110902133214
CrashTime: 1315582016
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1315414618
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.1986
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 33
StartupTime: 1315582007
SystemMemoryUsePercentage: 44
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml
Vendor: Mozilla
Version: 6.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.

The message to restart your computer, in multiple languages, is a kernel panic. This is usually, but not always, caused by hardware, with memory being the leading cause.
You might want to run the Apple hardware test, which is on the original gray-faced OS X disks that came with the mini. FInd the one that says 'AHT Version x.x' in small print on the label, insert and reboot holding the alt/option key down. Choose the Apple hardware test, and when prompted, choose the extended test. You can also download Rember from http://kelleycomputing.net/rember/ if you want to really test the memory. Set it up and let it run over night.
See this kernel panic FAQs for other ideas: http://www.thexlab.com/faqs/kernelpanics.html

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    [<ffffffff81042ff1>] __schedule_bug+0x61/0x70
    [<ffffffff813700f1>] schedule+0x581/0x7f0
    [<ffffffff8103d029>] ? __wake_up_common+0x59/0x90
    [<ffffffff81071b6b>] ? prepare_to_wait+0x5b/0x90
    [<ffffffffa01ed1d1>] KAS_Thread_WaitForFinish+0x91/0xd0 [fglrx]
    [<ffffffff810718d0>] ? autoremove_wake_function+0x0/0x40
    [<ffffffffa0203937>] MCIL_WorkerThread+0x177/0x230 [fglrx]
    [<ffffffffa0204fd6>] ? MCIL_GetExecutionLevel+0x66/0x80 [fglrx]
    [<ffffffffa02b0851>] ? PassiveRing_Cleanup+0x61/0xc0 [fglrx]
    [<ffffffff810b0977>] ? free_irq+0x47/0x80
    [<ffffffffa02afea0>] ? IRQMGR_FreeResources+0x20/0x60 [fglrx]
    [<ffffffffa02061cc>] ? irqmgr_wrap_shutdown+0x12c/0x180 [fglrx]
    [<ffffffffa01f8442>] ? firegl_takedown+0x7a2/0x840 [fglrx]
    [<ffffffffa02c39e2>] ? amdPcsEngine_InitDatabase+0x12/0x20 [fglrx]
    [<ffffffffa01f7595>] ? firegl_release+0x125/0x1c0 [fglrx]
    [<ffffffffa01e94fc>] ? ip_firegl_release+0xc/0x10 [fglrx]
    [<ffffffff81124f5e>] ? fput+0x10e/0x230
    [<ffffffff81121a4b>] ? filp_close+0x5b/0x80
    [<ffffffff81056088>] ? put_files_struct+0xa8/0x150
    [<ffffffff810561ed>] ? exit_files+0x4d/0x60
    [<ffffffff81056698>] ? do_exit+0x178/0x870
    [<ffffffff81065876>] ? __dequeue_signal+0x106/0x200
    [<ffffffff8105701f>] ? do_group_exit+0x4f/0xb0
    [<ffffffff81067b42>] ? get_signal_to_deliver+0x2d2/0x510
    [<ffffffff81009170>] ? do_signal+0x70/0x7b0
    [<ffffffff81066e2b>] ? do_send_sig_info+0x6b/0x90
    [<ffffffff81064116>] ? recalc_sigpending+0x16/0x40
    [<ffffffff81064f37>] ? sigprocmask+0x87/0x100
    [<ffffffff81067f5f>] ? sys_rt_sigprocmask+0x7f/0x120
    [<ffffffff81064116>] ? recalc_sigpending+0x16/0x40
    [<ffffffff81009935>] ? do_notify_resume+0x65/0x80
    [<ffffffff81067f5f>] ? sys_rt_sigprocmask+0x7f/0x120
    [<ffffffff8100a150>] ? int_signal+0x12/0x17
    fglrx_pci 0000:02:00.0: irq 49 for MSI/MSI-X
    [fglrx] Firegl kernel thread PID: 6743
    [fglrx] IRQ 49 Enabled
    [fglrx] Gart USWC size:1196 M.
    [fglrx] Gart cacheable size:473 M.
    [fglrx] Reserved FB block: Shared offset:0, size:1000000
    [fglrx] Reserved FB block: Unshared offset:f941000, size:3bf000
    [fglrx] Reserved FB block: Unshared offset:3fff4000, size:c000
    errors.log
    Nov 8 14:24:39 localhost kdm_greet[5743]: Cannot set locale. Translations will not work.
    Nov 8 14:27:38 localhost pulseaudio[6146]: pid.c: Daemon already running.
    Nov 8 14:27:38 localhost pulseaudio[6147]: pid.c: Daemon already running.
    Nov 8 14:41:23 localhost kernel: BUG: scheduling while atomic: X/5553/0x00000002
    Nov 8 14:41:23 localhost kdm[5530]: X server for display :0 terminated unexpectedly
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    everything.log
    Nov 8 14:40:19 localhost kernel: lo: Disabled Privacy Extensions
    Nov 8 14:41:23 localhost kernel: [fglrx] IRQ 49 Disabled
    Nov 8 14:41:23 localhost kernel: BUG: scheduling while atomic: X/5553/0x00000002
    Nov 8 14:41:23 localhost kernel: Modules linked in: fuse ipv6 rfcomm sco bnep l2cap crc16 oss_usb oss_hdaudio osscore ext2 mbcache joydev lib80211_crypt_tkip wl(P) btusb bluetooth dell_wmi battery uvcvideo videodev v4l1_compat v4l2_compat_ioctl32 ac iTCO_wdt iTCO_vendor_support psmouse video output sdhci_pci sdhci dell_laptop mmc_core fglrx(P) wmi led_class rfkill r8169 mii processor button thermal intel_agp pcspkr sg lib80211 i2c_i801 i2c_core serio_raw dcdbas firewire_ohci firewire_core crc_itu_t evdev rtc_cmos rtc_core rtc_lib reiserfs cryptd aes_x86_64 aes_generic xts gf128mul dm_crypt dm_mod sr_mod sd_mod cdrom usbhid hid ahci libahci libata scsi_mod ehci_hcd usbcore [last unloaded: soundcore]
    Nov 8 14:41:23 localhost kernel: Pid: 5553, comm: X Tainted: P 2.6.35-ARCH #1
    Nov 8 14:41:23 localhost kernel: Call Trace:
    Nov 8 14:41:23 localhost kernel: [<ffffffff81042ff1>] __schedule_bug+0x61/0x70
    Nov 8 14:41:23 localhost kernel: [<ffffffff813700f1>] schedule+0x581/0x7f0
    Nov 8 14:41:23 localhost kernel: [<ffffffff8103d029>] ? __wake_up_common+0x59/0x90
    Nov 8 14:41:23 localhost kernel: [<ffffffff81071b6b>] ? prepare_to_wait+0x5b/0x90
    Nov 8 14:41:23 localhost kernel: [<ffffffffa01ed1d1>] KAS_Thread_WaitForFinish+0x91/0xd0 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffff810718d0>] ? autoremove_wake_function+0x0/0x40
    Nov 8 14:41:23 localhost kernel: [<ffffffffa0203937>] MCIL_WorkerThread+0x177/0x230 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa0204fd6>] ? MCIL_GetExecutionLevel+0x66/0x80 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa02b0851>] ? PassiveRing_Cleanup+0x61/0xc0 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffff810b0977>] ? free_irq+0x47/0x80
    Nov 8 14:41:23 localhost kernel: [<ffffffffa02afea0>] ? IRQMGR_FreeResources+0x20/0x60 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa02061cc>] ? irqmgr_wrap_shutdown+0x12c/0x180 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa01f8442>] ? firegl_takedown+0x7a2/0x840 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa02c39e2>] ? amdPcsEngine_InitDatabase+0x12/0x20 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa01f7595>] ? firegl_release+0x125/0x1c0 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffffa01e94fc>] ? ip_firegl_release+0xc/0x10 [fglrx]
    Nov 8 14:41:23 localhost kernel: [<ffffffff81124f5e>] ? fput+0x10e/0x230
    Nov 8 14:41:23 localhost kernel: [<ffffffff81121a4b>] ? filp_close+0x5b/0x80
    Nov 8 14:41:23 localhost kernel: [<ffffffff81056088>] ? put_files_struct+0xa8/0x150
    Nov 8 14:41:23 localhost kernel: [<ffffffff810561ed>] ? exit_files+0x4d/0x60
    Nov 8 14:41:23 localhost kernel: [<ffffffff81056698>] ? do_exit+0x178/0x870
    Nov 8 14:41:23 localhost kernel: [<ffffffff81065876>] ? __dequeue_signal+0x106/0x200
    Nov 8 14:41:23 localhost kernel: [<ffffffff8105701f>] ? do_group_exit+0x4f/0xb0
    Nov 8 14:41:23 localhost kernel: [<ffffffff81067b42>] ? get_signal_to_deliver+0x2d2/0x510
    Nov 8 14:41:23 localhost kernel: [<ffffffff81009170>] ? do_signal+0x70/0x7b0
    Nov 8 14:41:23 localhost kernel: [<ffffffff81066e2b>] ? do_send_sig_info+0x6b/0x90
    Nov 8 14:41:23 localhost kernel: [<ffffffff81064116>] ? recalc_sigpending+0x16/0x40
    Nov 8 14:41:23 localhost kernel: [<ffffffff81064f37>] ? sigprocmask+0x87/0x100
    Nov 8 14:41:23 localhost kernel: [<ffffffff81067f5f>] ? sys_rt_sigprocmask+0x7f/0x120
    Nov 8 14:41:23 localhost kernel: [<ffffffff81064116>] ? recalc_sigpending+0x16/0x40
    Nov 8 14:41:23 localhost kernel: [<ffffffff81009935>] ? do_notify_resume+0x65/0x80
    Nov 8 14:41:23 localhost kernel: [<ffffffff81067f5f>] ? sys_rt_sigprocmask+0x7f/0x120
    Nov 8 14:41:23 localhost kernel: [<ffffffff8100a150>] ? int_signal+0x12/0x17
    Nov 8 14:41:23 localhost kdm[5530]: X server for display :0 terminated unexpectedly
    Nov 8 14:41:23 localhost NetworkManager[4640]: <info> (eth1): device state change: 8 -> 3 (reason 38)
    Nov 8 14:41:23 localhost NetworkManager[4640]: <info> (eth1): deactivating device (reason: 38).
    Nov 8 14:41:23 localhost dhcpcd[6156]: received SIGTERM, stopping
    Nov 8 14:41:23 localhost dhcpcd[6156]: eth1: removing interface
    Nov 8 14:41:23 localhost avahi-daemon[4656]: Withdrawing address record for 192.168.1.12 on eth1.
    Nov 8 14:41:23 localhost avahi-daemon[4656]: Leaving mDNS multicast group on interface eth1.IPv4 with address 192.168.1.12.
    Nov 8 14:41:23 localhost avahi-daemon[4656]: Interface eth1.IPv4 no longer relevant for mDNS.
    Nov 8 14:41:24 localhost NetworkManager[4640]: <info> (eth1): canceled DHCP transaction, DHCP client pid 6156
    Nov 8 14:41:24 localhost NetworkManager[4640]: <warn> (pid 6156) unhandled DHCP event for interface eth1
    Nov 8 14:41:24 localhost kernel: fglrx_pci 0000:02:00.0: irq 49 for MSI/MSI-X
    Nov 8 14:41:24 localhost kernel: [fglrx] Firegl kernel thread PID: 6743
    Nov 8 14:41:24 localhost kernel: [fglrx] IRQ 49 Enabled
    Nov 8 14:41:24 localhost kernel: [fglrx] Gart USWC size:1196 M.
    Nov 8 14:41:24 localhost kernel: [fglrx] Gart cacheable size:473 M.
    Nov 8 14:41:24 localhost kernel: [fglrx] Reserved FB block: Shared offset:0, size:1000000
    Nov 8 14:41:24 localhost kernel: [fglrx] Reserved FB block: Unshared offset:f941000, size:3bf000
    Nov 8 14:41:24 localhost kernel: [fglrx] Reserved FB block: Unshared offset:3fff4000, size:c000
    Nov 8 14:41:28 localhost kdm_greet[6747]: Cannot set locale. Translations will not work.
    Can't really find any trace of this in Xorg logs. Should I place a bug report on this somewhere or is it just something I might did?
    Last edited by kleofas (2010-11-08 14:22:56)

    I have the same problem after update, on my notebook (with ATI HD 4500 video card) and on my home PC (Intel video card).
    The Xorg server just crashes randomly, after 5-10 minutes of work.
    I may do nothing and it will crash anyway.
    This happens only if I use xfce 4.8 desktop environment.
    If I use gnome this does not happen.
    everything.log (notebook):
    kdm[4468]: X server for display :1 terminated unexpectedly
    kernel: [drm:drm_mode_getfb] *ERROR* invalid framebuffer id
    everything.log (PC):
    kdm[4468]: X server for display :1 terminated unexpectedly

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  • Ok, one sentence, that's tough - I have gone through the 'firefox crashes when you open it' troubleshooting but my problem remains that firefox crashes when i open it, how do i fix this?

    Several days ago firefox crashed when opening and it does so every time i try to open it now. I am able to use internet explorer perfectly. In fact one way i discovered i can still open firefox is by using Advanced System Care (which i installed after the crashing so it was not in any way responsible) and going to 'test bandswidth'. Because firefox is my default browser it opened it up. I was able to enter safe mode in this way and restart firefox in safe mode. I then set firefox so that all plugins and extensions were disabled but this did not help. I am running the default theme. I will be happy to provide any further information if anyone can help..thanks in advance.

    See:
    *http://www.mozilla.org/en-US/firefox/channel/
    *http://nightly.mozilla.org/
    Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases.<br />
    You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
    Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version.<br />
    Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
    * http://kb.mozillazine.org/Testing_pre-release_versions
    * http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
    * http://kb.mozillazine.org/Shortcut_to_a_specific_profile

  • Firefox won't load homepage when launched and crashes when closed.

    Last night, while I was in Firefox, a notification popped up that updater.exe had been downloaded. I could easily take a guess: a new version of Firefox was out. I closed Firefox and then had the updater do its thing.
    When Firefox then launched & came up with a blank screen (like what you would see with New Tab), I was a little confused. I checked Tools > Options and the general tab was still set to show the homepage when Firefox starts up (Xfinity). I also went through all the other tabs and found that nothing had been changed. It was 18.0, as shown in "About Firefox" so I was scratching my head as to what was going on. Humoring myself, I clicked the "home" Icon, and sure enough it toop me to my homepage. Figuring I'd take a shot at it later, I closed Firefox (The red X in the upper right).
    Then things took a stranger turn. Upon closing, the Mozilla Crash Report screen popped up. I figured this was a one-time thing, so I didn't send a report. I launched Firefox again, and again I got a blank screen. Upon closing, the Crash Report screen popped up again. To ensure this was just something with Firefox, I launched Internet Explorer. It showed the homepage upon launch, and didn't crash when closed.
    Now, upon getting the troubleshoot information, I discovered another twist: When I go to close one of the tabs, Forefox crashes.
    This has me scratching my head. Before I updated, everything was perfectly fine. Now I run into this. Any thoughts?

    Alright, I just tried to reset (help > Troubleshooting > click 'Reset Firefox'. It said it would try to hold onto bookmarks, passwords, etc). When it closes, we hit the Crash Report screen again. Launching Firefox reveals nothing has changed (Theme being the same is the give-away). I'd say that hasn't worked as of yet.
    I typed about:crashes and copy/pasted everything in the "details" tab. If the "Raw Dump" tab would be more effective, just say so and I'll add that
    Signature coffplgn.dll@0x3714
    UUID 89ad14cd-e4c9-43d9-9ba0-fa8332130111
    Date Processed 2013-01-11 08:26:27
    Uptime 27
    Last Crash more than 3 months before submission
    Install Age 27 seconds since version was first installed.
    Install Time 2013-01-11 08:25:31
    Product Firefox
    Version 18.0
    Build ID 20130104151925
    Release Channel release
    OS Windows NT
    OS Version 5.1.2600 Service Pack 3
    Build Architecture x86
    Build Architecture Info AuthenticAMD family 16 model 2 stepping 3
    Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
    Crash Address 0x54d7048
    User Comments
    App Notes
    AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.531.0.0
    D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
    Processor Notes
    EMCheckCompatibility True
    Winsock LSP
    MSAFD Tcpip [TCP/IP] : 2 : 1 :
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
    RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    Adapter Vendor ID 0x1002
    Adapter Device ID 0x9611
    Total Virtual Memory 2147352576
    Available Virtual Memory 1770160128
    System Memory Use Percentage 29
    Available Page File 4371468288
    Available Physical Memory 2476265472
    Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
    Related Bugs
    783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
    Crashing Thread
    Frame Module Signature Source
    0 @0x54d7048
    1 coFFPlgn.dll coFFPlgn.dll@0x3714
    2 couictlr.dll couictlr.dll@0x28355
    3 couictlr.dll couictlr.dll@0x3dcec
    4 couictlr.dll couictlr.dll@0x35609
    5 couictlr.dll couictlr.dll@0xbe7f
    6 oleaut32.dll APP_DATA::AllocCachedMem
    7 couictlr.dll couictlr.dll@0x6106b
    8 coFFPlgn.dll coFFPlgn.dll@0x590e7
    9 coFFPlgn.dll coFFPlgn.dll@0xa812b
    10 coFFPlgn.dll coFFPlgn.dll@0x51748
    11 coFFPlgn.dll coFFPlgn.dll@0x2bec
    12 coFFPlgn.dll coFFPlgn.dll@0x4ef66
    13 coFFPlgn.dll coFFPlgn.dll@0xb335b
    14 coFFPlgn.dll coFFPlgn.dll@0xc753f
    15 coFFPlgn.dll coFFPlgn.dll@0x3c5a3
    16 coFFPlgn.dll coFFPlgn.dll@0xa7b00
    17 coFFPlgn.dll coFFPlgn.dll@0xa522
    18 coFFPlgn.dll coFFPlgn.dll@0xc6fe
    19 coFFPlgn.dll coFFPlgn.dll@0x2a908
    20 coFFPlgn.dll coFFPlgn.dll@0xc8813
    21 coFFPlgn.dll coFFPlgn.dll@0xa9e51
    22 coFFPlgn.dll coFFPlgn.dll@0x2a346
    23 coFFPlgn.dll coFFPlgn.dll@0xaa35b
    24 xul.dll nsObserverService::NotifyObservers xpcom/ds/nsObserverService.cpp:149
    25 xul.dll nsCOMPtr_base::assign_from_qi obj-firefox/xpcom/build/nsCOMPtr.cpp:56
    26 xul.dll xul.dll@0xebfe67
    27 @0x12c713
    28 xul.dll nsWindowWatcher::RemoveWindow embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1221
    29 xul.dll nsAppShellService::UnregisterTopLevelWindow xpfe/appshell/src/nsAppShellService.cpp:525
    30 xul.dll nsTimerImpl::Release xpcom/threads/nsTimerImpl.cpp:138
    31 xul.dll nsWebShellWindow::Destroy xpfe/appshell/src/nsWebShellWindow.cpp:758
    Show/hide other threads

  • Since downloading and installing Firefox 3.6.16, Firefox crashes when clicking on certain e-mails in my inbox. I need help.

    I installed v. 3.6.15 on 3/21/2011. Since then Firefox crashes when clicking on random e-mails in my inbox. I am running v. 10.6.7 on my iMac which I installed on 3/29/2011. I am running Java v. 10.6, Update 4, which was installed on 3/10/2011. My Adobe reader was just updated to v. 9.4.3. My iMac desktop is not quite 2 years old. When this problem occurs, everything clears off the screen. I get a message "Firefox quit unexpectedly. When I click on 'Reopen', I get the message: "Well, this is embarrassing. Firefox is having troubl recovering your windows and tabs. This is usually caused by a recently opened web page. (Don't know what that means) There are no 'Crash ID(s), because everything disappears from the screen. Could someone send instructions via e-mail on what to do? I am 73 years old and do not know a lot about computers.

    Hi their firefox has updated to 4.0 [http://www.mozilla.com/en-US/firefox/features/ 4.0 Features] Please can you try the following for me
    [[Firefox crashes]]

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