Firefox crashing when printing large webpage Windows 7

I have a fairly complex HTML document that is generated from a 3rd party application. It is approximately 100 pages of A4 at least.
When generated on a Windows 7 machine, the HTML is generated fine and opens in Firefox 16.0.2 as expected. However, when the user goes to print to a network printer, the status bar hangs at around 10% and Firefox stops responding. Eventually, after around 7 minutes, the crash dialogue box appears.
There is no appreciable spike in memory usage whilst this is going on. The document generates and prints fine on Windows XP machines.

Does Firefox still crash in a new profile?
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

Similar Messages

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    firefox crashes when trying to print.

    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
    [[Image:SubmittedCrashReports-Win7|width=520]]
    <br><br>
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

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    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
    #In that text field, enter %APPDATA% and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
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    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

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    Also tried "Reset all FF printer settings", no "print_" files.

    '''print_printer''' isn't a '''''file''''' it is a '''preference''' that appears in the '''''prefs.js''''' file once a pref is "userset". Plus, those type of prefs appear in the advanced prefs window - about:config - whether they're "userset" or "default" value prefs.
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    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
    :[[Image:aboutcrashesFx29|width=500]]
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

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    this latest version started crashing when doing e-mail prints. No dump files generated.

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    bp-a9b24f3e-32f1-4c18-ae7c-5f6352130112 1/12/2013 6:06 PM
    8772895c-e5af-45bc-818e-1dae73ca1bb1 1/5/2013 2:12 PM
    a2d05c71-8d9b-4176-92a5-434327528654 1/5/2013 2:12 PM
    bp-24eec25d-fb1d-4504-bacb-9a7202130104 1/4/2013 10:37 AM
    d2fe0cd2-1209-4352-9db2-7a50500bcfec 1/4/2013 10:37 AM
    d59796f1-5438-49d5-b46f-55299c962a31 1/3/2013 10:51 AM
    b23fb0e1-5e04-40ff-b599-1f59aee22614 1/3/2013 10:51 AM
    bp-58d1a05a-4ff8-4f08-848d-43d6f2130103 1/3/2013 10:50 AM
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    This can be a problem with OOPP (Out-Of-Process-Plugins)
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    Hi Moses,
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    UUID 23fb7e74-332b-4944-9343-023a82100603
    Time 2010-06-03 20:48:29.29276
    Uptime 611
    Product Firefox
    Version 3.6.3
    Build ID 20100401080539
    Branch 1.9.2
    OS Windows NT
    OS Version 5.1.2600 Service Pack 3
    CPU x86
    CPU Info GenuineIntel family 6 model 28 stepping 2
    Crash Reason EXCEPTION_ACCESS_VIOLATION
    Crash Address 0xa788bb4
    User Comments
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    WORKSFORME
    * 507495 RESOLVED Crash [@ UnhookTextRunFromFrames] on print preview with floats, page-break, ::first-line, etc
    FIXED
    * 472776 VERIFIED Crash [@ UnhookTextRunFromFrames] [@ ClearAllTextRunReferences] with bidi
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    * 485003 RESOLVED Crash [@ UnhookTextRunFromFrames]
    Crashing Thread
    Frame Module Signature [Expand] Source
    0 xul.dll UnhookTextRunFromFrames layout/generic/nsTextFrameThebes.cpp:378
    1 xul.dll FrameTextRunCache::NotifyExpired layout/generic/nsTextFrameThebes.cpp:418
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    6 xul.dll nsTimerEvent::Run xpcom/threads/nsTimerImpl.cpp:519
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    9 nspr4.dll nspr4.dll@0xbdcf
    10 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:3506
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    Hang Signature: 8100
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    Additional Hang Signature 2: 0dc5
    Additional Hang Signature 3: 0dc5365fc99c4c3f4bcfce6c86bdb35a
    Additional Hang Signature 4: 8100
    Additional Hang Signature 5: 8100d83600f9c2393757f486ebdc4f0d
    Additional Hang Signature 6: 0dc5
    Additional Hang Signature 7: 0dc5365fc99c4c3f4bcfce6c86bdb35a
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
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    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.org/kb/Firefox+crashes

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    On Windows 7 running Firefox 3.6.10, I cannot print to a Windows 7 network printer. Firefox crashes every time as soon as I hit print.
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    http://crash-stats.mozilla.com/report/index/45f47e99-ea8e-449f-aa1e-6399e2101014
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