Firefox does not recongize plug in already on the computer.
I had Adobe Flash Player 11 Active X (11.9.900.170) installed on my computer before downloading and starting to use Firefox. I went to a web site, and Firefox is telling me a plug in is needed to display the content of 2 windows on the web page. I used the "Install plugin" link, but the automatic installation failed. I then did the manual installation. I now have art of the Adobe 11 Flash Player Plugin (11.9.900.170) installed as well.
When I go back to the web page, I am still getting the same error message. When I try to install, it is telling me to install the same plugin (& version) that is already on my computer. Why isn't Firefox recognizing what is already on my computer?
Thank you.
Firefox doesn't use ActiveX, it needs the NPAPI version of Flash.
http://get.adobe.com/flashplayer/
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[https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting]
[https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading]
[https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode]
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[https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins]
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Version
6.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
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