Firefox does not start. error message comes up saying firefox open.

Fire fox cannot be started as error message comes up saying Fire Fox is open and should be closed. I have shut down and restart computer several time and it still shows Firefox is open and running.I even uninstalled Firefox and re installed it still same problem cannot get Firefox.I need to get access to my book marks. How can I start Firefox and get my book marks? Please help. Thanks

Hello Jignesh.
This issue has been reported before by other users, and it turns out it's the effect of malware. In other words, your system is infected. To scan for malware, install, update and run these programs ''in this order''. They are all free for personal use, but some have limited functionality in their "free mode", but the features you'll miss are not really needed to find and remove the problem you have. Remember that ''not all programs detect the same malware''!
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php malwarebytes.org/mbam.php]
SuperAntispyware - [http://www.superantispyware.com/ superantispyware.com]
AdAware - [http://www.lavasoftusa.com/software/adaware/ lavasoftusa.com/software/adaware]
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html safer-networking.org/en/index.html]
Windows Defender - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx microsoft.com/windows/products/winfamily/defender/default.mspx]
Dr. Web Cureit - [http://www.freedrweb.com/cureit/ freedrweb.com/cureit]
If these don't find it or can't clear it, please tell me and I'll provide you with further assistance.

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    Last edited by cdwijs (2011-01-03 12:05:23)

    I have reproduced the problem:
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    Hello Zubeyir.
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    See: http://kb.mozillazine.org/Breakpad
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    Hello Jignesh.
    This issue has been reported before by other users, and it turns out it's the effect of malware. In other words, your system is infected. To scan for malware, install, update and run these programs ''in this order''. They are all free for personal use, but some have limited functionality in their "free mode", but the features you'll miss are not really needed to find and remove the problem you have. Remember that ''not all programs detect the same malware''!
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    SuperAntispyware - [http://www.superantispyware.com/ superantispyware.com]
    AdAware - [http://www.lavasoftusa.com/software/adaware/ lavasoftusa.com/software/adaware]
    Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html safer-networking.org/en/index.html]
    Windows Defender - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx microsoft.com/windows/products/winfamily/defender/default.mspx]
    Dr. Web Cureit - [http://www.freedrweb.com/cureit/ freedrweb.com/cureit]
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    ourcach wrote:
    My firefox does not start.
    when i run it it asks if i wawnt to start a new session and when i click on any of the choices it hangs and nothing happens.
    even in safe mode when it is supposed to start it stil hangs and no window is oppened...
    this happened when i updated to firefox 2.0.0.4...
    Make sure firefox is actually stopped (check "ps axww" output for it). Kill it if it's still running somewhere.
    Check your firefox profile area for files named "lock" and ".parentlock". Delete them if you find any.

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