Firefox doesn't download files using Download Helper
When I use the "add-on" Download Helper icon to select a video file (FLV) for download, I'm asked which folder it should go into (as usual). But when I click "Download," the file never appears to start downloading. The number in parentheses next to the icon indicates that one file is in the queue, but in right-clicking and then checking the download queue, no files are listed. And then it sits in that configuration forever. No file ever appears anywhere on my system.
The destination folder is present and accessible.
This was a sudden change as of this morning, with no updates to any of my software or apps. I tried refreshing Firefox (v. 36), and I've tried disabling/deleting/reinstalling Download Helper (version 4.9.24) with absolutely no change in these circumstances. It does me no good to open Firefox in safe mode, since then Download Helper isn't enabled and therefore is untestable.
Any ideas?
Video DownloadHelper 4.9.24 doesn't work properly in Firefox 36. They are working on a new version and have posted a test version you can provide input on. See:
* Test version site: https://groups.google.com/forum/#!forum/video-downloadhelper-5
* Info from the developer: https://addons.mozilla.org/firefox/addon/video-downloadhelper/ ("We are aware of downloading issues when using Firefox 36.")
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import javax.swing.JOptionPane;
import java.io.*;
class GymProgram1
static void menu(String gym[][])
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break;
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break;
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menu(gym);
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String output = "";
int column = 0;
boolean printed = false;
switch(choice)
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String input = JOptionPane.showInputDialog("Enter a numerical choice to...\n1: Find customers that smoke \n2: Find customers who lost weight \n3: Find customers who use cycles \n4: Find customers who use treadmill \n5: Find customers who use steps \n6: Find customers who use ski's \n7: Find customers who use weights ");
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menu(gym);
try
yessearch = Integer.parseInt(input);
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case 2: column = 4;
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case 3: column = 5;
break;
case 4: column = 6;
break;
case 5: column = 7;
break;
case 6: column = 8;
break;
default:column = 9;
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String output = "";
int column = 2;
boolean printed = false;
int ageentered=0;
int customerage=0;
String input=JOptionPane.showInputDialog("Enter an age");
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try
ageentered =Integer.parseInt(input);
catch (NumberFormatException e)
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case 2:
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static void display(String output)
JOptionPane.showMessageDialog(null, output);
static void average(String gym[][], int choice)
boolean printed=false;
String output="";
int column = 0;
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int totalage=0;
int average=0;
switch (choice)
case 3:
column = 2;
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output="Average age = " + average;
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String customer = "";
String output = "";
int column = 1;
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switch (choice)
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if (customer == null)
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menu(gym);
for (int row = 0;row < gym.length ;row++ )
if (gym[row][column].equalsIgnoreCase(customer))
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printed = true;
if (printed == false)
output = "No data found......";
display(output);
static String[][] inputData()
String gym[][] = new String[25][10];
try
FileReader file = new FileReader ("a:/assign.txt");
BufferedReader buff = new BufferedReader(file);
for (int row = 0;row<gym.length ;row++ )
for (int column = 0; column < 10;column ++)
gym[row][column] = buff.readLine();
buff.close();
catch (IOException e)
System.out.println("Error - - " + e.toString());
return gym;
public static void main(String[] args)
String gym[][] = inputData();
menu(gym);
for (int row = 0;row < gym.length ;row++ )
System.out.println(gym[row][0] + " " + gym[row][1] + " " + gym[row][2] + " " + gym[row][3] + " " + gym[row][4] + " " + gym[row][5] + " " + gym[row][6] + " " + gym[row][7] + " " + gym[row][8] + " " + gym[row][9]);
}Thnx for the reply TJ, I'm still confused about this problem, heres what ive done now and i still cant get the details of a customer up on the screen for me to change their details, i havnt pasted the whole program this time just what ive altered in the menu and case 5:, hope you can help.
static void menu(String gym[][])
int choice = 0;
while (choice < 1 || choice > 6)
String input = JOptionPane.showInputDialog("Enter a numerical choice to...\n1: Find customers who smoke, lost weight, use cycles, treadmills, steps, skis or weights \n2: Find customers over a certain age \n3: Find average of all customers \n4: Find a customers details \n5: Update a customers details \n6: Exit");
if (input == null)
menu(gym);
try
choice = Integer.parseInt(input);
catch (NumberFormatException e)
switch (choice)
case 1: search(gym, choice);
break;
case 2: age(gym, choice);
break;
case 3: average(gym, choice);
break;
case 4:
case 5: details(gym, choice);
break;
default: System.exit(0);
menu(gym);
static void details(String gym[][], int choice)
String customer = "";
String output = "";
int column = 1;
boolean printed = false;
switch (choice)
case 4: customer = JOptionPane.showInputDialog("Enter a customers surname");
if (customer == null)
JOptionPane.showMessageDialog(null, "Cancel pressed");
menu(gym);
for (int row = 0;row < gym.length ;row++ )
if (gym[row][column].equalsIgnoreCase(customer))
output += gym[row][0] + " " + gym[row][1] + "\n age = " + gym[row][2] + "\n smoke = " + gym[row][3] + "\n weight loss = " + gym[row][4] + "\n cycles = " + gym[row][5]+ "\n treadmills = " + gym[row][6] + "\n steps = " + gym[row][7] + "\n skis = " + gym[row][8] + "\n weights = " + gym[row][9] + '\n';
printed = true;
if (printed == false)
output = "No data found......";
display(output);
case 5:
try
String display1 = "assign.txt";
FileInputStream fi = new FileInputStream(display1);
byte inData[] = new byte[fi.available()];
fi.read(inData);
fi.close();
String text = new String(inData);
String textToAppend = "kjkjhjhKJ";
byte outData[] = textToAppend.getBytes();
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fo.close();
catch(Exception e)
System.out.println("Error - - " + e.toString());
display(output);
menu (gym);
} -
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Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
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org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:170)
com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:224)
com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:223)
com.opensymphony.xwork2.util.profiling.UtilTimerStack.profile(UtilTimerStack.java:455)
com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:221)
com.opensymphony.xwork2.interceptor.AliasInterceptor.intercept(AliasInterceptor.java:123)
com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:224)
com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:223)
com.opensymphony.xwork2.util.profiling.UtilTimerStack.profile(UtilTimerStack.java:455)
com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:221)
com.opensymphony.xwork2.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:176)
com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:224)
com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:223)
com.opensymphony.xwork2.util.profiling.UtilTimerStack.profile(UtilTimerStack.java:455)
com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:221)
org.apache.struts2.impl.StrutsActionProxy.execute(StrutsActionProxy.java:50)
org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:504)
org.apache.struts2.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:419)
org.netbeans.modules.web.monitor.server.MonitorFilter.doFilter(MonitorFilter.java:368)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17
and my code is as follows
download action.java
package com.mss.mirage;
import java.io.InputStream;
import org.apache.struts2.ServletActionContext;
import com.opensymphony.xwork2.ActionInvocation;
import com.opensymphony.xwork2.Action;
* Demonstrates file resource download.
* Set filePath to the local file resource to download,
* relative to the application root ("/images/struts.gif").
public class FileDownloadAction implements Action {
private String inputPath;
private String contentType;
private String inputName;
private String contentDisposition;
private String fileId;
private int bufferSize;
public void setInputPath(String value) {
inputPath = value;
public InputStream getInputStream() throws Exception {
return ServletActionContext.getServletContext().getResourceAsStream(getInputPath());
public String execute() throws Exception {
return SUCCESS;
public String getInputPath() {
return inputPath;
public String getContentType() {
return contentType;
public void setContentType(String contentType) {
this.contentType = contentType;
public String getInputName() {
return inputName;
public void setInputName(String inputName) {
this.inputName = inputName;
public String getContentDisposition() {
return contentDisposition;
public void setContentDisposition(String contentDisposition) {
this.contentDisposition = contentDisposition;
public String getFileId() {
return fileId;
public void setFileId(String fileId) {
this.fileId = fileId;
public int getBufferSize() {
return bufferSize;
public void setBufferSize(int bufferSize) {
this.bufferSize = bufferSize;
download.jsp
<%@ taglib prefix="s" uri="/struts-tags" %>
<html>
<head>
<title>Showcase - Fileupload</title>
</head>
<body>
<h1>File Download Example</h1>
<ul>
<li>
<s:url id="url" action="download2"/><s:a href="%{url}">Download ZIP file.</s:a>
The browser should prompt for a location to save the ZIP file.
</li>
</ul>
</body>
</html>
struts.xml
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE struts PUBLIC
"-//Apache Software Foundation//DTD Struts Configuration 2.0//EN"
"http://struts.apache.org/dtds/struts-2.0.dtd">
<struts>
<package name="download" extends="struts-default" namespace="/download">
<default-action-ref name="download"/>
<action name="download2" class="com.mss.mirage.FileDownloadAction">
<param name="inputPath">"c:\images\struts.zip"</param>
<result name="success" type="stream">
<param name="contentType">application/zip</param>
<param name="inputName">inputStream</param>
<param name="contentDisposition">filename="c:\images\struts.zip"</param>
<param name="bufferSize">4096</param>
</result>
</action>
</package>
</struts> -
Only seems to happen on financial sites. I use xp sp3 on lenovo thinkpad t61.
E.g., to download a pdf statment from Wells, I open the statment and then try to save it, but no option to save it. Called bank, they say to use Internet Explorer - that works. With IE I can right click on the file and then use "Save as" or I can open the file and "Save a copy". Can't do eaither of these w Firefox 19.0.2. I don't think that this used to be a problem. This is not a problem with all pdf files from all sites.Sorry you are having problems with Firefox.
===CARE this is a public forum ===
Do not post sensitive or confidential information.
Firefox has a new built in pdf viewer, and whilst this has been released it is still undergoing development, with bug fixes due and further features likely to be added.
I do not notice any named pdf reading plugin in your system details, but you may need to consider using a third party pdf reader for now:
*When you open the pdf s do you see any Firefox warning information bar at the top edge of the document, or any warning with in the pdf itself about incompatibility and using another viewer ? <br/> see also
**[[Use the Adobe Reader plugin to view or download PDF files]]
**[[How to disable the built-in PDF viewer and use another viewer]]
There is a possibility sites or pdfs may be faulty, and that advice given may not be the best. Please give links to any faqs etc publicly posted by banks relating to pdf use, and the web address of the banks are having problems with.
One of the problems with the Firefox viewer is fixed in the firefox Beta channel and possibly in an add-on you could consider trying those.
* http://www.mozilla.org/en-US/firefox/channel/#beta/beta-desktop <br/>if you do upgrade note there is no need to uninstall Firefox, and you should not use any option that removes personal information, or you will destroy bookmarks and passwords.
* https://addons.mozilla.org/en-US/firefox/addon/pdfjs/ -
I am trying to "personalize" my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!
I understand that you have also used the download link & serial number from Adobe - CS2 Downloads, if still the CS2 is not working, then please refer to the system requirement for e.g System requirements | Photoshop
The issue can be that the present operating system might not be compatible with the CS2.
Regards
Rajshree
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