Firefox doesn't load any website
Hello,
I installed Firefox on a Windows 8 laptop recently but I cannot access any website with it, it either gives me the error message "server not found" or simply doesn't do anything.
I tried to uninstall and reinstall it first, then to follow the various troubleshooting suggestions from the support but nothing worked. I am not using a proxy so I set Firefox's connection settings accordingly. I deactivated both antivirus and firewall, I also added Firefox to the list of safe applications in my firewall. I changed the config for IPv6 and DNS Prefetching as instructed. I have not been able to load any page at all since I installed Firefox so I assume that my history, cookies, etc are clean but I did reset Firefox to factory settings anyway.
The version I am using is 33.1 with no extensions or anything else installed.
I have never encountered this problem before so I am completely clueless. I can load any website on the other two browsers that are installed (IE and Chrome) so I guess there is some sort of incompatibility somewhere.
Any help would be very welcome.
Thank you.
The information below comes from the troubleshooting information menu of my Firefox:
Application Basics
Name: Firefox
Version: 33.1
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Graphics
Adapter Description: Intel(R) HD Graphics
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0106
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17111)
Driver Date: 1-29-2014
Driver Version: 9.17.10.3347
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
browser.startup.homepage_override.buildID: 20141106120505
browser.startup.homepage_override.mstone: 33.1
dom.mozApps.used: true
extensions.lastAppVersion: 33.1
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
network.dns.disableIPv6: true
network.dns.disablePrefetch: true
places.history.expiration.transient_current_max_pages: 104324
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: true
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------
It sounds as though you have worked through this article: [[Firefox can't load websites but other browsers can]].
Do you notice any difference between secure sites and non-secure sites in what error message you get?
Do you use any kind of content filtering or parental control software?
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see http://kb.mozillazine.org/Firewalls
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