Firefox freezes upon opening

Firefox was working beautifully before. Just recently it does this. It will open up like normal and even open up links if I click from a message or something. But as soon as I being typing something on or click something in the webpage it will freeze and not let me do anything. The weird part is, if i open up new tabs, it will not show any new tabs because the screen is frozen, but when i exit out it will say I have opened up tabs. So it recognizes my actions but the screen is frozen. I have tried reinstalling, it did not work. Any ideas?

Perchance, did you use an external program, like Ccleaner, to clear your cache and cookies?
If so, that program may have cleaned too well and in the process it broke your Profile.
My advice is to create a new Profile and see if Firefox will launch.
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Just create the new Profile, don't delete your current ''(broken?)'' Profile just yet. If that fixes your problem, report back here and someone here can help you recover your data from the existing ''(broken?)'' Profile.

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Firefox freezes upon opening, although I have uninstalled the Skype toolbars add-on

I tried opening it in Safe Mode (with all add-ons disabled) and it ran fine. I enabled the skype add-on and FF died, so my best guess is that the Skype add-on was the problem (I could enable or disable, but not uninstall). I uninstalled the add-on from the CP, then uninstalled/reinstalled FF and am still having problems with Firefox, although the Skype add-on is no longer in my add-ons list.
Edit: And now even in Safe Mode, FF is freezing.

Alrighty den... I downloaded AppTrap from downloads.com. I was then able to delete all of the associated Firefox files hidden on my computer with this program. Once done, I was easily able to reinstall Firefox and import my settings from Safari. I am back in the groove. Thank you all for helping me narrow down the problem.

Firefox freezes upon opening up the program. Have to force quit (mac) every time. I've reinstalled 5 times.

I have no idea what's causing this. I used Firefox exclusively for years and one day it just froze. I tried rebooting my computer, and eventually deleting and reinstalling Firefox multiple times. Nothing has helped. It was several months ago that the problem began, so I don't recall exactly what I was doing when it first happened. I've searched my hard drive for leftover remnants of an old Firefox program that might be causing problems, but I've found nothing. I've used Safari ever since and that works fine. I just prefer Firefox so I'd like to be able to use it again. My mac is about 6 years old, using OSX 10.8.5.
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Firefox crashes upon open - won't send crash report; crash report info summarized below

I have one computer that crash every time I start Firefox. Ocassionally the firefox window will appear for less than a second and then the Crash Report Window shows up; most times it goes right to Crash Report Window. Then it is for some reason unable to send the crash repor; it keeps looping back to the crash report. I've checked my modem and router are operating correctly; I have another computer that's working fine. I've run scan for Trojans, viruses and still see the problem. Any help would be very much appreciated as I'm stuck at this point. For what it's worth, Internet Explorer has the same problem, crashing upon opening.
== Crash ID(s) ==
not available

Hello. I have a similar problem to the question of Ryan Vaught, (Firefox crashes upon open - won't send crash report; crash report info summarized below [MY] Firefox version: prior one to 3.6.7 Operating System: Windows XP Provessional). Mine is a bit different tho. Firefox seems to be crashing and my internet crashes right with it. When it does this, it also takes out some Win32 system .exe files. I too have ran AVG (Full Coverage /Purchased one) and then updated to Viper (Sunbelt Software) and it comes up clean of any viruses, etc. Once it crashes and I close Firefox, the crash report request comes up. When I hit send, it says it cannot be sent with no additional information as to why. I just updated Firefox to 3.6.7 and sure hope this helps, but it almost always happens when I am playing games that use flash. I can send a screenshot if you need it and feel free to edit my question if need be. I've checked my Viper settings and can get to all the websites so far trying to rule it out. Deleted my internet set up and then added it back as a new connection (hope that made sense), so I don't know who to be asking this question of, but hoping you may know the answer why I can't send the crash report. Whew! Sorry for the lengthy question/issue. Your help is greatly appreciated!! Carolyn Burnam
<blockquote>removed personal email -MJB</blockquote>

Firefox freezes when opening an adobe acrobat (PDF) file from any website

Firefox freezes when opening an adobe acrobat (PDF) file from any website. This only started happening after the latest update of Firefox was installed. Do you have a fix?

Hi Susan,
The Adobe plugin in Internet Explorer is a bit different from the one in Firefox, however they're all made by Adobe and they usually come with Adobe Reader.
When you open a PDF file in Firefox, it "calls" Adobe Reader to help it read the file. In this case, the Adobe Reader takes over, and it is responsible for freezing your browser.
I suggest you try the last 4 solutions presented on the [[Opening PDF files within Firefox]] (start with "Re-install the plugin" through "Re-install Adobe Reader").
Good Luck :D

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Welcome to the Apple Discussions. Backup and launch iPhoto with the Command+Option keys depressed to rebuild the library. Select the last three options.
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OT

Mail app freezes upon opening after Mavericks install

Following my installation of mavericks, apple mail app freezes upon opening. Windows do not open; program immediately begins "not responding." Having followed this with a force quit loop for a day, I installed airmail, a serviceable alternative, but not well integrated with address book. As such, I'm interested in finding a fix for mail app. Advice will be greatly appreciated.

I have same problem with my macbook pro 2009
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Date/Time:       2013-10-24 11:59:58 +0800
OS Version:      10.9 (Build 13A603)
Architecture:    x86_64
Report Version: 18
Command:         Mail
Path:            /Applications/Mail.app/Contents/MacOS/Mail
Version:         7.0 (1816)
Build Version:   1
Project Name:    Mail
Source Version: 1816000000000000
Parent:          launchd [185]
PID:             2576
Event:           hang
Duration:        0.88s (process was unresponsive for 14 seconds before sampling)
Steps:           9 (100ms sampling interval)
Hardware model: MacBookPro5,5
Active cpus:     2
Fan speed:       2009 rpm
Free pages:      45194 pages (-9582)
Pageins:         36 pages
Pageouts:        0 pages
Swapins:         0 pages
Swapouts:        0 pages
Process:         Mail [2576]
Path:            /Applications/Mail.app/Contents/MacOS/Mail
Architecture:    x86_64
Parent:          launchd [185]
UID:             504
Task size:       146918 pages (+7149)
CPU Time:        0.723s
Note:            Unresponsive for 14 seconds before sampling
Thread 0x343f5    DispatchQueue 1          priority   21-45   cpu time   0.723s
9 start + 1 (libdyld.dylib) [0x7fff927f45fd]
    9 NSApplicationMain + 940 (AppKit) [0x7fff8a2dd803]
      9 -[NSApplication run] + 553 (AppKit) [0x7fff8a2f29cc]
        9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122 (AppKit) [0x7fff8a2fe8db]
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Firefox freezes then opens multiple blank instances, can't stop it

ver 4.01, Win 7. Freezes then opens 20-30 blank instances of firefox. Have to restart computer . Has done it 3 times in 2 days

See if this helps you - [[Firefox keeps opening many tabs or windows]]

Firefox freezes upon startup, cannot change any settings

Since yesterday my Firefox will not open anymore.
It started with a problem concerning all my browsers; I could open them, click inside them, but whenever I'd start typing anything, they would freeze. I'd get a 'Not Responding' message and I'd have to close the programmes. However, a restart fixed this for Chrome and IE. Firefox got worse after that; whenever I open it now it won't even load, I immediately get a 'Not Responding' message and I'm forced to close the programme. I've tried uninstalling and reinstalling.
All support articles here suggest clearing cache and all that, but I can't do anything because it just immediately freezes.

There are two things you can try. But first, holding down the shift key
starts Firefox in Safe Mode. This disables all your add-ons and some
settings. If the browser works find in safe mode, then the problem could
be an add-on. But first do this. Go to '''''[https://www.mozilla.org Mozilla.org]'''''
to download the latest version of Firefox. DO NOT UPDATE. Get the full
installer. After you download the installer, remove Firefox using the
windows uninstaller. Then run the FF installer you just got. You will
not lose much of anything. Now try FF normally. If you still have problems,
then you will need to reset the browser. This will remove ALL ADD-ONS,
and reset ALL SETTINGS to their default settings. If the problem is
gone, then it was one of the add-ons. Re-install your add-ons only a
few at a time. Close FF, and restart after each group. Good Luck.
===================================
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

TS2755 Messages freeze upon opening

Upon opening messages it freezes. I would like to try to delete messages?

HI,
When iChat 3 came out someone tested whether it would work on the platform that was running iChat 2 and also tested whether iChat 2 would work on the later OS.
This eventually led to the Reinstall procedure for iChat 3 up to the iChat 5 version.
Since then the app has required either a Backup version from when it was working, a copy on another machine running the same OS and app version numbers (the two go hand in hand) or you have to Reinstall the whole OS which will always update you to the latest version of the OS (and in the case of Messages any updates it has had).
8:01 pm Saturday; December 21, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
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A day ago I updated my iPhone4 to io5 and I updated iTunes on my PC using Windows 7(64 bit). Now iTunes freezes upon opening and I have to force it to close. Anything I missed along the way?

A day ago I updated my iPhone4 to io5 and iTunes update as well. I use windows7 (64bit). now iTunes freezes at open and I have to force it closed. Anythng I missed along the way?

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Firefox crashes upon opening, and randomly - Windows XP.

What I'm experiencing is that FireFox crashes upon most start-ups. it also crashes randomly. Be it known, it has been doing this in safemode, too. It has been doing this before any plugins were installed, and it has been doing it since FireFox 12 or FireFox 13.
Oddly enough, my folder for where the crash reports SHOULD go is completely empty.
Current version: 22.0
What should I do from here?

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Updated itunes, now it freezes upon opening. even after reinstall.

Hey, I recently updated to the newest version of itunes and whenever i open it it freezes automatically. It pops up and i can't click on anything or do anything.
I've tried reinstalling it and redownloading it multiple times but I still get the same results. I've also made sure to download the one with quicktime.
I tried downloading an older version but it says that my library was created by a newer version and it can't be read. Something along those lines.
Can someone please help me? I'm at my wits end about what to do.

I'm having the same issues! iTunes over the past few days has been freezing on opening (sometimes), freezing during routine playback (sometimes), and when it freezes it refuses to die even when I try to force-quit!
I tried rebuilding my iTunes library as suggested, but it didn't work for me. It froze less than 30 minutes after I went through that rigamarole...

Firefox crashes upon opening, despite having tried all help suggestions and re-installing new version.

I have a MAC: 2006, but intel Core Duo; version 10.4.11
I have had some difficulties with my Firefox recently: crashing occasionally, not always loading a page on the first try, saved e-mails or passwords working off and on. I trashed my current version of Firefox (I was told by my tech guys to uninstall it and download a new version, but I couldn't find an uninstall package for mozilla, so I dragged it to the Trash) and I uninstalled flip4MAC, too. I tried to download version 4, but my system could not run it, so I downloaded 3. 16. 12 - it worked really great for a while, but then started to revert to its old problems and my tech guys said I might not have done a complete uninstall- I am a bit of a techno-peasant, so I may have not done it properly. In the meantime, I upgraded my Internet service with Bell and was going to download Snow Leopard- I have Tiger- to see if that helped, but after the upgrade, Mozilla won't even open at all; the window comes up with a tab that says "restore session" and it freezes immediately and then closes with a crash report and an icon in the apps bar called "Crash Reporter." I have copied the incident report and am including it with this email. Bell tech support says it is not their issue, it's mine, which I think is probably correct, but why did it completely crash after the upgrade?
I did go on Mozilla Firefox's website for support through Safari, and tried all the suggestions, but Safari's Mozilla Firefox only displays the search bar and not the address bar, so I used the tip to got ''library/,'' etc to get the crash i.d. I was able to get the i.d., but when I typed in the url with my crash id, I got an error message: File not Found. I tried it more than once, so I copied it from one of the reports sent to you guys and I only hope that you are able to use the crash info I submitted below (after Trouble shooting info).

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox freezes when opening a window with PDF files, etc., yet it works perfectly when using explorer as browser.

I think Firefox mozilla is having issues with Adobe reader. It frequently crashes. I think this may be why my computer freezes when pulling up a PDF file or other text windows, yet, everything works perfect when using Explorer as my browser. It is so frustrating using Mozilla because it gets stuck when opening windows which require pulling up certain types of texts or applications, then I have to wait forever, or, reboot, and once in a while it gets so stuck that I have to take out battery and remove all power sources then start from scratch, and set my computer back to all settings previous to failure. Like I said, this only happens with Mozilla, all other browsers work perfectly well, but I love my Mozilla and it is my preferred browser. Please help. Thanks so much,
susan

Hi Susan,
The Adobe plugin in Internet Explorer is a bit different from the one in Firefox, however they're all made by Adobe and they usually come with Adobe Reader.
When you open a PDF file in Firefox, it "calls" Adobe Reader to help it read the file. In this case, the Adobe Reader takes over, and it is responsible for freezing your browser.
I suggest you try the last 4 solutions presented on the [[Opening PDF files within Firefox]] (start with "Re-install the plugin" through "Re-install Adobe Reader").
Good Luck :D

Firefox freezes upon opening

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