Firefox had a problem and crashed
I got this "Firefox had a problem and crashed" started this morning. It crushed every time when I tried to start it, even with safe mode. I tried uninstall and reinstall Firefox. But it didn't fix the problem. Below are the list of the crush reports:
bp-24ed344a-6d03-4341-aa9d-f3c6f2140917
bp-3c53dc49-c3d3-4222-80bf-be77d2140917
bp-1d35cd40-c223-45e2-9395-87b7b2140917
bp-1b0956a8-6329-4fe7-8174-3282c2140917
bp-dc1cf498-839a-41d1-b485-cc3b82140917
Please help! Thanks!
Thank you, Philipp! It solved my problem.
Similar Messages
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This morning I had a popup on my Windows XP PC stating that the 4.0.1 update was available. I upgraded. now, i receive the following error: We're sorry. Firefox had a problem and crashed. We will try to open your tabs/windows when Firefox restarts. You can submit crash report data, blah blah blah (which i have submitted several)
But, firefox DOES NOT ever open. It just pops back up with that same report window, over and over.It is possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore -
I have tried to open firefox multipul times only to receive the error message:
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.
When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.http://kb.mozillazine.org/Firefox_crashes
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Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
do not know what's going on but the Firefox crashing, and is still crashing, and crashing back again ..
This problem is not resolved for a long time 'and I wonder why not fix this problem so far?
These details.
We're Sorry
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.
To help us diagnose and fix the problem, you can send us a crash report.I was having the same problem.... But I keep forgetting that when you upgrade firefox... or it updates automatically... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit. If Firefox has Adobe flash add-on, it needs to run in admin mode or it will crash.
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Hi,
Firefox worked before, but one time my system crashed. When I rebooted, Firefox won't start anymore. All I got is a pop-up window, saying We're sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. Problem is it never restarts. When I press Restart Firefox button, I get the same message. I tried to reinstall Firefox, to make a new profile, rebooted the system, nothing works. What can be done ? Thank-you.Of course I checked firefox crashes. I searched and haven't found my problem. I used Firefox 5 when it happened, then, seeing it doesn't work no matter what I do, I upgraded to 6. The same problem. So it's not 5 or 6 related. Computer probably wrote something to hard disk when it crashed and now the file is corrupted and prevents Firefox from starting. I don't know what file (or part of the registry) is. I could erase everything, but that would mean I will lose every Firefox settings and I don't want that. Now I am using Google Chrome to write this. I miss my Firefox. :( What else can I do ?
This is the error I get when I try to start Firefox: -
Error pop up:
Mozilla Crash Reporter
Firefox had a problem and crashed. We'll try to restore your tables and windows when it restarts.
Unfortunately the crash reporter is unable to submit a crash report.
Details: Couldn't find the crash reporter's settings.Image of error attached.
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A Mozilla crash reporter appears. And says Firefox had a problem and crashed. What do I do?
Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter -
Not sure what version I was running, but it worked fine but I have not been able to get it running again. I have uninstalled and reinstalled with the same results. Have followed the help pages to the point of obtaining the Crash Report... now what?
I did notice the CR seems to think I am running Windows XP but I am actually running Windows 7 (64 bit).That gives Firefox 6.0.2 Crash Report [@ nsHttpHandler::QueryInterface(nsID const&, void**) ] https://crash-stats.mozilla.com/report/index/d2eddeb0-5845-4c72-987a-ad0282110917
Unfortunately that is not really getting anywhere yet, you could become the first person to file a bug about that particular crash, but that takes a bit of time and testing.
There is a known problem causing firefox 6 to crash and that is the use of IDvault, that can give more than one crash signature, the software developers regarding ID vault are WhiteSky, and are expecting to release a fix in a few days (if they have not already done so)
Have you tried
* using firefox's [[safe mode]]
* disabling all plugins
Does that help, either by preventing crashes or giving another recognised crash signature. You should also ensure all software is up to date, before trying adding extension software back.
The other common cause of crashes is malware, that includes a particular Trojan that is now known to crash Firefox 6. Check out [[is my firefox problem a result of malware]] you will need to do scans using software or sites with up-to-date scanning software, if you do scan for problems say what sites or software you used and the version of software used. Downgrading firefox versions rarely helps with crashes, it may help with the one specific trojan, but the security risks would then remain, potentially causing even more problems because the browser no longer crashes. -
I have tried to:
* reinstall Firefox
* completed various spyware and virus checks
* ensured windows is up to date etc
See example few crash ID's belowYour crashreport:<br>
https://crash-stats.mozilla.com/report/index/bp-35b1826b-9d53-4c7f-a658-b155b2111108<br>
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ] <br>
This is caused by [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. Try to disable it and see if that stops the crashing.<br>
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport<br>
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.<br>
http://www.trusteer.com/support/en/report-problem<br>
According to the user in question [http://support.mozilla.com/nl/questions/892517 892517] Trusteer is aware of the problem and working on a fix.<br>
See also [https://bugzilla.mozilla.org/show_bug.cgi?id=699776 Bug 699776] - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack. -
Crash ID: bp-2e8eda72-f4ff-4f01-902d-9c4382140606
Have you had other crashes of late? If so, post the report numbers.
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart. -
Before it started with the crash report it was telling me that Firefox couldn't find the server at www.yahoo.com. That's my homepage. I'm writing this on my friends computer and will also be checking my e-mail on it. I don't have any way to get a Crash ID. Thank you very much in advance- Jason
Try Cor-el instruction by creating new profile
* https://support.mozilla.com/en-US/questions/874649#answer-245454 -
I have windows 7. A new gateway laptop. Firefox seemed to download normally; however it will not start. I get a crash report if I try to open the browser.It never opened properly. I have uninstalled. reinstalled. rebooted. How do I get mozilla firefox on this laptop?
== This happened ==
Every time Firefox opened
== After I downlaoded firefox ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)See http://kb.mozillazine.org/Firefox_crashes and [[Firefox crashes]]
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I have been using Firefox for several years. Now, when I try to open it I get the above error message.
Hi graham12345
This looks like a problem with hardware acceleration.
Are you sure that staring in Safe Mode isn't working?
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.
*http://kb.mozillazine.org/about:config
You can consider to modify the prefs.js file and add some of these:
user_pref("gfx.content.azure.enabled", false);
user_pref("gfx.direct2d.disabled", false);
user_pref("layers.acceleration.disabled", true);
That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.
You can also try to uninstall Windows update KB2670838 if you have this update.
*http://support.microsoft.com/kb/2670838 -
I can't open Firefox and thus can't get to my.yahoo.com or any of my bookmarks.
Everything is good. Downloaded 8.0 and got fully restored - bookmarks too. Thanks for being so helpful, Swarnava.
JackDrake -
"Firefox has had a problem and crashed"; repeatedly since skype update, won't stay up more than 3 or 4 minutes s, how do I stop it from crashing?
hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
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