Firefox halts and reuires shutdown and re-start
Hello,
I imagine that you have had more than one question about
the incident I will be describing. I open Firefox and begin
web activity, checking e-mails etc. Firefox will halt and
require an error report and a re-start. It does this several times, I finally
just give up and go to Windows exploder.
This happens with two different computers, both running Windows 7
and two different anti-virus. These are Trend Micro Titanium and
Microsoft Defender.
I do enjoy the browsing experience with Firefox. I especially like the plug ins
for tracking control. I have removed the program, rebooted and then downloaded
the current version of Firefox, That didn't cure the problem.
I went to my old files and installed a version 9.01 of Firefox,
again with negative results.
Dan McKavanagh
<sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>
Hello Phillip,
I did uninstall Firefox from my laptop so I won't have any history there. My wife is using the desktop so I will have to let her finish before I can check it.
I did send several crash reports to Mozilla with my e-mail address, they were the standard box with a places for comments and e-mail address.
I did follow Mozilla's suggestions for a total removal of Firefox deleting history and other information. I hope I left Firefox on the desktop.
Dan
I'm bewildered by the location bar, that's the one at the top of the page where you enter web addresses ?
Dan
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This event only started yesterday morning after an automatic update by Firefox. It has never happened before. Each time I open G-Mail Firefox crashes. I have downloaded Firefox twice since but it still happens I thought about removing Firefox altogether and downloading it again, but then I would lose all my bookmarks I suppose. I,m not an expert with computers. Any help please
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes -
Windows 7 system. I think I was running a beta of firefox 9. Please help! XX
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes -
I will try to start firefox and then it stops working. It will work for about 2 seconds and then it goes to a blank screen. The screen is transparent and i can see my desk top threw firefox. I have uninstalled it and reinstalled it and firefox still will not work on my computer. I have run scans on my computer as well to see if it was a virus that was preventing it from running. If anyone could help me I would be very greatful.
hello see-saw-sally, [https://support.mozilla.org/en-US/questions/940393#answer-377118 from another user] we found out that this might be related to malware active on your pc. please close all firefox windows and try [[Troubleshoot Firefox issues using Safe Mode|running firefox in safemode]] (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...
please also do an in-depth scan of your system with the security software already in place and/or a different tool like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & keep firefox and your plugins up-to-date in order to stay safe on the web.
[[Troubleshoot Firefox issues caused by malware]]
[[Update Firefox to the latest version]]
https://www.mozilla.org/plugincheck/ -
I have tried to install Firefox 13 and 14 on my netbook, running a Windows 7 starter OS. The installation begins to go smoothly from the setup.exe file; but after the installation seems complete, and I press the 'Open Firefox' button the firefox programme can be seen to start opening because it accumulates about 50mb of private bytes RAM on the windows task manager or on the 'process explorer' utility program by sysinternals. '''However the firefox screen/window never opens up and so firefox does not seem to be properly installed.'''' Also I have had problems with getting the Scrapbook" addon to install properly. I have another computer, a laptop, running XP Home, and I can get the Firefox 13 or 14 to install but it is on this other computer that I cannot get the 'Scrapook' addon to install properly; There is no notice on the Addon page saying the 'Scrapbook' addon does not work on Firefox 13 or 14, and the addon does install, but not properly, so it does not work.
I have the old Firefox setup.exe files, and so I have managed to install an old version, firefox 3 or 4, on an external hard drive. I have successfully got this old firefox to work on the XP Home laptop from an external hard drive, and can successfully use the 'Scrapbook' addon in this way.
I cannot understand why I have problems with Firefox 13 or 14. I think I first noticed the problem about 'Scrapbook' with Firefox 12.It seems your Mozilla installation is broken. Try the following steps to fully uninstall Mozilla Firefox:
1. Uninstall Firefox as you would normally do.
2. Open a command prompt as administrator.
3. By using the cd and rd command, remove Firefox AppData and Roaming folders, for example:
C:\Users\USERNAME> cd AppData
C:\Users\USERNAME\AppData> cd Local
C:\Users\USERNAME\AppData\Local> cd Mozilla
C:\Users\USERNAME\AppData\Local\Mozilla> rd /s Firefox
C:\Users\USERNAME\AppData\Local\Mozilla\*.* - Are you sure? (y/n) y
C:\Users\USERNAME\AppData\Local\Mozilla> cd ..
C:\Users\USERNAME\AppData\Local> cd ..
C:\Users\USERNAME\AppData\> cd Roaming
C:\Users\USERNAME\AppData\Roaming> cd Mozilla
C:\Users\USERNAME\AppData\Roaming\Mozilla> rd /s Firefox
C:\Users\USERNAME\AppData\Roaming\Mozilla\*.* - Are you sure (y/n) y
C:\Users\USERNAME\AppData\Roaming\Mozilla > exit
Remember to press Enter each time.
4. After that, open a hard disk clean-up tool (such as CCleaner or Windows built-in) and remove all temporary files from your computer.
5. Restart your computer. Download '''again''' the Firefox package from [http://www.mozilla.org/es-ES/download/?product=firefox-14.0.1&os=win&lang=es-ES Mozilla official servers] and try to install Firefox. If the problem persists maybe your computer has a problem or is infected with viruses.
About the Scrapbook add-on, I could get it to work. It has no icon when docked to the toolbar, but you can anyway open it. Right-click a button on the toolbar, click Customize... find the Scrapbook icon, drag it to the bookmarks bar so you can see the icon and click on it to open it. Whenever you need to save a page, right-click that page and choose Save page. -
When I click on Firefox the first time it says "Foxfire is installing your updates and will start in a few moments…. (with a green bar)" then it says "Software Update Failed (in blue) with an exclamation mark inside a yellow triangle)
The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." When I click the ok, Firefox opens up. If I open another Firefox window with the previous one still running, it doesn't give me any of these messages, it just opens normally.
== This happened ==
Every time Firefox openedIf you can't install on top of the current installation then you need to delete or rename the current Firefox program folder to do a clean install.
It is possible that your security software is using or locking files, so you can try to temporarily disable that software during the installation. -
I'm not even sure if this is an extension or plug-in and all I can tell you is what I have already stated. I can only make one command at a time and after each one I get a pop-up from Java script that says uninstal set. I must depress ok to move on, but only for one more command and it starts over again. This also happened when I tried to instal firefox 4 a couple months ago and I deleted the program and went back to an earlier version.
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My firefox on linux ubuntu 9.1 ALWAYS crashes on startup. But only on my regular logon (is it another Profile?), it says hrtimer_nanosleep on system monitor on the firefox_bin. It just did that one time and i can't get it to work. It crashes as soon as i start firefox with the tabs that were upp when it started crashing. Safe-mode is tested and did not work. I saw something about deleting / create new profile. but when i type in firefox -ProfileManager its only starts up another firefox that crashes. And i also saw that someone erased a file named secmod.db. I do NOT have this file. The whole firefox/mozilla files are all messed up in my system but where do i find the profile? It's all a mess this thing. and it's making me kinda pissed.
If that does not work,
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites.
'''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' -
I have Firefox set so that when I start up, I have it set so that it automatically goes to my home page. However when it freezes, which it does on a daily basis, and I have to shut it down and re-start, it automatically goes to the site which caused the problem in the first place.
If I was a hacker, I would probably find it quite fun to design a virus to reintroduce bugs after they had been exterminated - except that Firefox seem to have got there first.Here's how:
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''sess''' and pause while the list is filtered
(3) Double-click the '''browser.sessionstore.max_resumed_crashes''' preference and enter 0 (that's a zero) and click OK.
When Firefox resumes after a crash, instead of resuming automatically, it will display a list of your previous windows and tabs and you can deselect problem pages.
(This assumes it wasn't a private browsing session.) -
Firefox is slow to shutdown and therefore cannot open again for a few minutes or a restart.This is on 2 different PC's 1 running XP and the other Windows 7.Could you throw some light on this problem Latest version running Thanks
Please see this article: [[Firefox hangs]]
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Above question covers it. I've tried reinstalling Firefox, clearing cache, history, etc. but still happens. I've created app tabs and when I restart Firefox, they are gone. Running Windows XP.
It is probably because you are not properly closing Firefox. Restarting your system would make sure that Firefox had terminated, but you do not have to do that.
To properly close Firefox on Windows systems, use
:File > Exit or "Firefox:" button > Exit
When you get the message "Firefox is already running" it is too late, and you must force termination of Firefox through the Windows Task Manager before restarting Firefox. Windows 7 has a keyboard shortcut to save you a step "Ctrl+Shift+Esc" then on "Processes" tab, select "firefox.exe" and use the "End Process" button. More thorough would be to right-click on the "firefox.exec" and choose "End Process Tree".
You would find firefox.exe in a Mozilla folder in your program files, but y0u would not want to delete it there, you would need to use the Control Panel which you have already identified and do it from there -- but generally you would not need to do that, and there is nothing in what you have posted to indicate that you should. But if you did do that, then don't let the install start Firefox for you as you would want to use you existing desktop icon or method of starting Firefox, and should decline having Firefox install start Firefox for you. When the install starts then invoke Firefox in your normal manner. This should eliminate problems of creating a new profile rather than using your old profile. -
Firefox hangs and freezes the moment i start it.
Firefox hangs and freezes the moment i start it (9 out of 10 times it freezes). I have reinstalled it but still it freezes. I removed the antivirus (avira) and firewall (comodo) but no change. Can't even enter safe mode it hangs.
os win7 x64, amd fx 8350m 8gb ram, firefox version 20Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
I had made some changes to Firefox this morning, including changing the start-up page to Outlook. Now as soon as Firefox comes up and Outlook starts, it freezes. I cannot even get to the Firefox options to reset them.
To start Firefox up with a blank page with a blank page instead of your home page, you can type or paste the following in the "Run" dialog, or maybe in the charms bar search box (I haven't tested that):
firefox.exe "about:blank"
I'm not sure why Outlook.com -- which should redirect to the Live Mail login page if your previous session cookies have expired -- would freeze Firefox. -
I can't get Firefox to start. It says that Firefox is already running after re-install and re-start it again. I have deleted all profiles, but no luck. HELP! edit
-> [[Firefox is already running but is not responding]]
-> Profile in use
* http://kb.mozillazine.org/Profile_in_use
Check and tell if its working. -
I just updated to FireFox 11 and whenever I start the browser, I get that annoying window that checks for the compatibility of add-ons.
I have looked around for solutions and have tried the following:
1. Deleting several extension files from the profile folder.
2. Going to about:config to disable the extension:checkcompatibility (does not exist there).
None of these worked.Did you try to delete the file prefs.js?
*http://kb.mozillazine.org/Preferences_not_saved
*https://support.mozilla.org/kb/Preferences+are+not+saved
Which security software (firewall, anti-virus) do you have?
Some security software has virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder.
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