Firefox hangs every time I try to clear cookies.

Started having issues with getting into games, both on Facebook and other sites, starting yesterday. Have been trouble shooting everything, even my Mac IOS with Apple. (Have no trouble with Safari getting to any website.) So I updated to the latest Firefox, tried to refresh Firefox and have still not been able to clear cookies from history. It hangs and I must then force quit Firefox. In the meantime, I can't get to any of my games on Firefox. (The hanging when I try to clear cookies has happened for months.)

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.
*Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
*http://kb.mozillazine.org/Cookies
*https://support.mozilla.org/kb/Deleting+cookies
You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox

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Every time I try to clear cookies (just one, or all), the program crashes

I've repeated the process at least 10 times now:
OPTIONS >>PRIVACY>>SHOW COOKIES>>REMOVE ALL COOKIES
Every time, Firefox hangs. What am I doing wrong?

Darn, no crash reports.
Can you give me your crash reports?
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
Note: user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.
You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:
*Help > Troubleshooting Information > Profile Directory > Show Folder
or
*Go to '''about:support''' and click Show Folder next to Profile Directory.

Firefox crashes every time I try to print. How do I fix?

Firefox crashes every time I try to print.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.

Firefox Stuck every time I Try to upload a file or browse to save a file in a new folder

Hi
My firefox crashes every time I try to Upload something or attach files in my hotmail .. the Firefox stops responding and I am forced to close it through task manager and reopen it again !!

Type "13019" into the search bar at the top of this page by "Support" and read the resulting help articles.

Safari 4.0.3 hangs every time I try to print a web page to a pdf file.

Hi. Just wondering if anyone else has run into this problem and whether or not they have found a fix for it. Every time I try to print a web page to a pdf file from Safari (v4.0.3 running under Snow Leopard 10.6.1), Safari hangs and I have to force quit the program. The pdf is saved successfully, but the browser hangs immediately after the file has been created.
The problem is very consistent - every time I try to print a web page to a pdf file, the browser hangs. Anyone else have the same problem? Thanks.

Hi,
Try Safari maintenance.
From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...
from the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.
Mac OS: Web Browser Quits Unexpectedly or Stops Responding
Safari add-ons can cause performance issues or other situations
Also, try clearing the printers print queue.
Carolyn

Firefox crashes every time i try to open any page - do you know why this is happening - it only started when i downloaded the new verion of firefox.

firefox has started crashing every time i try to upload a new page. This has only started happening since i downloaded firefox 4.

The CrashIDs are what is needed. Do not attempt to attach or paste the reports.
#Run Firefox in safe mode does that prevent crashes ? [[Troubleshoot Firefox issues using Safe Mode]]
#Disable all plugins
#Repeat and this time try in Windows safe mode. use the F8 key http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
So you are saying it works ok as long as you avoid certain pages such as this Forum. That makes me wonder if it could be malware that is blocking access to assistance.Run malwarescans with multipe and up-to-date tools.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Ever since the most recent firefox update, every time I try to download anything firefox stops responding and will not do anything until I restart it. Can I revert back to a previous version, or is there a fix for it?

Every time I try to download anything firefox stops responding and will not do anything until I restart it. Can I revert back to a previous version, or is there a fix for it? When I restart firefox, then the download continues and all is well until I try to download something new (which I do quite often).

You may well find this article of interest and help in sorting out your problems: [[Installing a previous version of Firefox]] The article does contain a link for previous versions, but also points out other troubleshooting advice that may be more appropriate in some instances.
Another useful article is [[Basic Troubleshooting]]
I hope you sort out your problems either by downgrading or finding the cause of the problem.

Firefox crashes every time I try to navigate away from a page to a different site.

It seems to only happen when I have more than one tab open, but every time I try to navigate away from the originally opened page, it crashes. This has just started happening today (3/19/14) and I have tried to resetting Firefox but it did not remedy the problem.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Why does Firefox crash every time I try to print?

I am running Firefox 31.0 on a MacBook Pro running Mac OS X 10.7.5. I was having issues with mysterious add-ons that added new buttons to the toolbar on both Firefox and Safari. I un-installed Firefox and the Firefox settings folder, then re-installed Firefox from an earlier version (18.0) which automatically updates to the latest version.
Every time I try to print any page on any website, the Print dialog box appears but Firefox crashes as soon as I click the "Print" (OK) or "Cancel" button.
I have tried running Firefox in Safe Mode, but the problem recurs. I tried resetting Firefox, but the problem recurs. I tried resetting Firefox's print settings, but there were no "print_printer" or "print.print_printer" settings in about:config and no lines beginning with "print_" in the prefs.js file. I un-installed and re-installed Firefox after deleting the Firefox settings folder, and still the problem recurs.
Crash reports:
bp-a83a0840-2e6d-4e14-a666-5ef052140617 17 Jun 2014 15:57
bp-bb497460-fee7-4e6a-a131-f761d2140617 17 Jun 2014 15:48
bp-20885386-fd12-4edc-8d41-d02632140617 17 Jun 2014 15:46
bp-d7718dd4-1ff8-4c71-b5ad-c465d2140617 17 Jun 2014 15:45
bp-d9635fe5-6af4-46bc-98f5-0ca9d2140617 17 Jun 2014 15:45
bp-e85452bc-71c5-449b-b02d-040152140617 17 Jun 2014 15:44

I run Firefox in Safe Mode: the problem recurs.
bp-7c511a21-b221-4fbf-8a6e-a102a2140617 18 Jun 2014 09:03
I update the plug-ins and restart Firefox: the problem recurs.
bp-6c2f990e-b722-4274-949d-cea202140617 18 Jun 2014 09:24
I disable all plug-ins and extensions, then restart Firefox: the problem recurs.
4B7DF2BF-3AEE-43B9-824E-EA4DD7DEF81B 18 Jun 2014 09:25
I'm using the default theme and have avoided changing any settings since the last re-install.
Halp!

InDesign CS5 Hangs every time I try to open

Hi there,
I have been using InDesing CS5 for about 3 or so years now, for work. Just recently, I have begun having some problems where I try to open the program and it hangs, and I have to force quit. I experienced this about a week ago, and after looking at some other forums I tried resetting the preferences and deleting the SING plug-in, based on suggestions for similar problems. It seemed to be working again, where I could open up files and work on them fine - but now, it is doing the same thing again. Every time I try to open a file, or even just the program, and hangs and I have to force quit.
Any ideas????

This page has some info on getting Java Se 6 installed...
Dreamweaver and Java SE 6 Runtime problem on MAC Mountain Lion OSX

I am trying to update my firefox and every time I try it says that I do not have Administration permission to update the software.

I am the ONLY person with administration privileges. I contacted Apple and they said to contact firefox. Because I cannot update it, it keeps closing every time I try to print something.
Help please!

* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Firefox crashes every time I try to print.

Ever since updating to 3.6.10 Firefox crashes every time I attempt to print. I am on a Mac running OS X 10.4.11.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.

Why does firefox close every time I try to send email with Hot mail and I have no other problems?

It looks like other people are having the same problem with Hotmail from the posts in the Hot mail forum. They suggested I contact support for my browser. I thought Firefox was the problem, I uninstalled it and installed the newest version. CC cleaner is used every time my computer reboots and Firefox is set to remove history each time it restarts. I defrag and shred free space weekly. My computer has no other issues whether on line or off. The problem of Hot mail crashing my browser/s started over a week ago. I am able to access my account/read/ click on links/delete/clear spam folder . . . . but the instant I click on reply, new, compose, (?) any browser will crash within 20 seconds. There have been no recent changes to my computer BEFORE Hotmail began crashing my browser/s. I have had {removed email address} for many years and this is the first time I have seen this happen. I do not receive error messages, it simply closes my browser. Firefox is my primary default browser. As I said Firefox was re-installed AFTER this started happening. I have 3 gmail accounts , they all work fine. I have too many contacts in my Hotmail account to open a new account with another provider. This is my personal email not business. It look as if a lot of people are having this same issue with Firefox?!?

Does it help if you disable the plugin-container process?
See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Firefox crashes every time I try to use private browsing

Firefox works fine until I try to use private browsing. As soon as the "Start Private Browsing" screen appears, FF crashes.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
You can also check http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). 
You can find the IDs of the submitted crash reports on the about:crashes page. 
You can open the about:crashes page via the location bar, just like you open a website. 
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* http://kb.mozillazine.org/Firefox_crashes
* [[Firefox crashes]]

Firefox hangs every time I load Google, no other sit is a problem, any ideas please?

Detaisl are pretty much as above, for some reason when I use Google search, my deafult search engine. Firefox hangs. The only way I can get it going again is to claose the browser, I then get a not responding message from windows. Then start the browser again. I get the session restore window, untick the tab for Google and evrything starts OK.

This pops up over or in addition to the normal home page, or replaces your normal home page?
Since multiple browsers are affected, you may have some system-level malware, or multiple unwanted extensions.
You may want to run some supplemental scans. These three tools are highly regarded (and free):
* Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
* SUPERAntiSpyware : http://www.superantispyware.com/
* AdwCleaner : http://www.bleepingcomputer.com/download/adwcleaner/ ''(ignore banner ads for other products)''
Then disable ALL nonessential or unrecognized add-ons on these two tabs:
orange Firefox button (or Tools menu) > Add-ons > Plugins category 
orange Firefox button (or Tools menu) > Add-ons > Extensions category
Exit and restart Firefox to finish that phase of the clean-up.

Firefox hangs every time I try to clear cookies.

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