Firefox has a False Ebay shopping site Tab that keeps opening up. Please tell me how to get rid of it/Malware and Bitdefender have not stopped it.

Tab opens up every time I surf a web site. It is obviously malware but, both Bitdefender TS 2015 and Winzip malware programs dont see it.
please help.
Regards, Ron

hello, if you suspect that you have adware/malware present, please perform all these steps:
# [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords)
# afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
# finally run a full scan of your system with different other security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well.
[[Troubleshoot Firefox issues caused by malware]]

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