Firefox has encountered a problem and needs to close why?

my mom has been on my computer and now firefox has encountered a problem and needs to close is all I get. I have uninstalled and reinstalled and get the same thing, maybe I need updates or different security... help me out if you can. the computer I am on now is at work, it is my home one that I need to fix

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
While still in safe mode;
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in.
If you can't get Firefox to open, you will have to do this the hard way.
'''https://support.mozilla.org/en-US/kb/mozillacrashreporter'''
Open the file browser / explorer on your computer. '''Note:''' You may have to
enable '''Show Hidden Folders / Files.''' Enter this in the address bar;
'''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
'''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
'''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted
'''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted
'''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted
Copy the last '''5-7 Recent File Names''' in the folder.
Post the information in the reply box below.

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