Firefox has stopped working, tried resetting no avail
my computer keeps saying firefox has stopped working I have tried resetting but this did nothing.
Did you manage to solve your problem as you appear to have marked your above posted reply as the solution?
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 27: http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Similar Messages
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When i try to open Firefox, it says Firefox has stopped working & A problem caused to stop working correctly.
OS: Windows 7 Home PremiumSee:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes -
I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble!
Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.Thanks for offering help but I have done all of the above & it didn't work! I am really getting fed up with it every time I close Firefox I get the same msg. "Firefox Has Stopped Working." At other times the msg. comes when I have it open. Then I have to close & restart whatever I was doing.
Don't know what else to do! -
"Firefox has stopped working" occurs frequently
Recently FireFox has begun crashing repeatedly and at unexpected times. Simply presenting me with a dialogue box saying 'FireFox has stopped working'. Vista 'tries to find a solution' but to no end.
The crashes seem to occur exclusively when new websites are opened, or when I trigger some means of new data transfer. For example, I can load a website successfully and leave it up for hours without crashing, however if I were to click a link from that page it would most likely crash.
No particular websites appear to cause the problem. Even clicking simply links from Google can cause it. Yet the same link a few moments later on a second try can work fine.
Finally, it seems that FireFox is causing other applications - that use it - to crash also. For example if I click a link that opens Windows Media Player, some times WMP will 'stop working' in the same way. If I download files and then attempt to open file location via FF's download box, Windows Explorer will 'stop working'.
I do not have any crash reports available, but help would be greatly appreciated.get message saying firefox has stopped working & have to reset it every time. also home page somtimes shows only text & suggests disabling page reader
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I get the "firefox has stopped working" message after closing browser
Hello.
My problem is that when I close the FireFox browser I get the "FireFox has stopped working" message. It's pretty annoying. I've read some other posts here that described a similar problem and have tried some of the suggestions in them including:
A clean install, a browser reset, running in safe mode, unchecking hardware acceleration, disabling extentions and plugins one at a time, uninstalling my antivirus (avast), rolling back to version 23.01 and checking run in compatibility mode that someone claimed helped them. None of this was effective.
It seems like after a computer restart the browser will be ok for 2-4 closings and then it will start with the message on every closing. Also, after I uninstalled avast it was good for 6 closings. Rolling back also gave me about 6 message free closings. But then the messages start and doesn't stop.
Is there anything else I can try? Thanks in advance for any suggestions.One thing is for sure, and that is if the only page i visit is the Google homepage (not logged in) or this site (mozilla forum), the problem does not occur, ever. I can't make it happen.
If i visit yahoo.com (not logged in) (or ighome.com, logged in), as examples, it happens every time. -
Firefox has stopped working in Windows 7 but works in Windows safe mode
I am sending this from a different computer on which Firefox works fine. My problem is on a Windows 7 PC -- in the past few days Firefox has stopped working in normal mode but works ok in Windows safe mode. I keep getting a Windows error message that it has stopped working and I will be notified if there is a solution. Of course, I am never notified. I have tried resetting Firefox when in Windows safe mode, as well as uninstalling and reinstalling Firefox, after having deleted all the program folders and appdate. I've exhausted every possible fix I could find in the Mozilla support forums but I still can's solve the problem. Can you help please?
*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
"firefox has stopped working" upon startup
Few seconds upon start-up, Firefox greys out and the message "firefox has stopped working" appears leaving me with only the option of closing it. I've tried resetting firefox to default state and safe mode with add-on disabled etc but so far the only reliable method I've found is to reinstall it every time, however this only guarantees one use as once I've closed the browser the same problem re-occurs. The only major action I've performed may have been accidentally removing youtube(which contributed to a major portion of my browsing history) from the browsing history after which caused Firefox to lag/freeze and crash and hence my problem began. I tried the profile manager but that crashes on start up as well.
I'm on Windows 7 & Firefox 14.0.1Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked -
Firefox has stopped working, how do I fix it?
How do I stop my computer from saying "firefox has stopped working" I have tried resetting several times and this does not help, simple answer would be great as I am a pensioner and find it hard to understand sometimes.
When this happens, does Firefox display a small dialog allowing you to send crash information to Mozilla? If so, you can share the technical details of the crashes with forum volunteers to see whether it points to the solution.
In the following support article, the last section has the steps to open the about:crashes page and find the crash IDs. Then you can copy and paste those into a reply here.
[[Firefox Crashes]] -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
I have tried a Clean reinstall but it did not help.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
I updated to Firefox 4 and now I get a Firefox has stopped working mesage whenever I try to load any websites. I updated my video driver and cleared my history to see if that would help. I looked for a crash ID on the homepage, but the last registered crash is from February. I also tried to open in Firefox safe mode, but the problem continued to occur. I'm not sure what to do next, please help!
Try to (re)install the latest version of FireFTP.
*FireFTP: https://addons.mozilla.org/firefox/addon/fireftp/
* http://kb.mozillazine.org/Profile_backup -
"Firefox has stopped working" whenever I open it.
Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!
Try [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_4-restart-firefox-in-safe-mode Restart Firefox in Safe Mode] and check it again.
see also in your Firewall must reconfigure : http://kb.mozillazine.org/Firewalls
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
Firefox has stopped working altogether (Windows 7). It will NOT start. The spinning start up graphic will spin for a moment, and quit. I have uninstalled everything that I could find to uninstall, and then re-installed, but to no avail. I have followed the currently posted suggestions with out success. Any other suggestions?
'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}
Save the file. Then;
Using your file browser, open the Programs folder on your computer.
'''Windows:''' C:\Program Files
C:\Program Files (x86)
'''Mac:''' Open the "Applications" folder.
'''Linux:''' Check your user manual.
Look for, and rename any Mozilla and Firefox folders by adding '''.old''' to them.
Now run the full installer. -
Firefox used to work fine, then a few days ago it just stopped. When I try to start it, it comes up with a message that "firefox has stopped working". That message comes up over the box that asks if I want to start in safe mode or reset firefox. when i try to close or cancel that message so I can try starting in safe mode, both sets of messages go away.
if I try to start in safe mode using the shift key, the same thing occurs. The same thing occurred after I uninstalled and reinstalled.Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
"Firefox has stopped working" message shortly after accessing gmail account--Help?
Use firefox to access gmail account. Worked great until tonight--Nov 6th. Firefox autoloaded an update, then within 10 seconds of loading gmail account, I get a message, "firefox has stopped working", followed shortly by "A problem has occurred with firefox. Windows will close the program and notify if a solution is available". Nothing happens. If I reattempt to get into email or firefox, I get a "this is embarrassing message" with two options: restore or start new session--neither of which work. Please help.
*3
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!
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