Firefox immediately crashes on opening, will start in safe mode, problem just began a few days ago
First crashed under Firefox 9, then installed 14, still crashes. Will not allow me to update add ons.
Uninstalled Firefox, downloaded 14 and reinstall, still crashes. Attaching last crash report.
Problem started one day ago.
If I shut down my computer and restart and then run Firefox first it will run, but once it is closed or another program run, it crashes.
See if this helps you. https://support.mozilla.org/en-US/questions/934283
Similar Messages
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I have lost nearly all my photos and events. I received a message effectively saying that I need to upgrade from an old base. I think I may have tried to open an event that was stored in iPhoto Buddy a few days ago. iPhoto Buddy is not supported in Lion. How can I retrieve my phjotos?
What version of iPhoto?
Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
My photoshop element 10 stop working, I am not able to open ti anymore. ? I posted this question a few days ago and I did not get any anwer yer, please help
I have photoshop premiere element 10 editor and organizer and I have a Macbook pro 10,9,9
When I try to open a picture with element editor or if I try to open PS editor directly I see this
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.17.35%20PM.png
when I click on Modify it doesn't open and I have this window
file:///Users/main/Desktop/Screen%20Shot%202014-11-26%20at%201.21.07%20PM.png
and if I click REOPEN , I still have the same message
Lucie -
Upgraded to Firefox 24 and now nothing at all works despite uninstalling and reinstalling it several times and losing all my bookmarks etc. However it does start in safe mode. At first I thought it was my security Norton 360 but after 2 hours in contact with them I'm still in the same position. When I double click on the Firefox icon I can see the cursor timing out and then it just disappears and nothing loads.
My OS is Windows Vista Premium and I am using Windows internet explorer at the moment.
HELP please!!!Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
Firefox 19 crashes on startup in normal and safe modes.
upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions.
XP Pro sp3.
It started crashing occaisionally, then increasingly more often, now, upon startup.
I tried reloading ff19.
I can't start ff with the -p command.
Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906
1361302409
1360392309
1358921494
1357934458
1354939166its not correct crash id.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)
After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab.
I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode.
Here is my last few crash report
http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115
Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling)
http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114
http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Which security software (firewall, anti-virus) do you have?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. -
Hi guys,
I keep getting crashes and was wondering if you guys could help me find out whats upsure I have 6GB of Ram, I ran a pass of memtest last week when this started but they came up fine.
I have now diasabled Adblock
Application Basics
Name: Firefox
Version: 29.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
Report ID: bp-87c29191-6e52-4bf8-8b79-e2c032140504
Submitted: 2 minutes ago
Report ID: bp-1ff55e0b-b29e-44d2-81dc-e1ffe2140504
Submitted: 10 hours ago
Report ID: bp-274e0e24-1b66-4483-a70c-8056e2140503
Submitted: 12 hours ago
Report ID: bp-dc0090f4-a511-433f-a5de-ae6642140503
Submitted: 19 hours ago
Report ID: bp-2a2680b3-0d57-4ef5-a7a5-876f72140503
Submitted: 24 hours ago
Report ID: bp-791b6da6-6dca-4fd6-ab45-89a5e2140503
Submitted: 1 day ago
Report ID: bp-84ee48f6-cb17-4a6c-9ec4-3c31a2140502
Submitted: 2 days ago
Report ID: bp-ad6efd6a-f435-45b6-85d1-8bf772140502
Submitted: 2 days ago
Report ID: bp-48f34297-63df-4266-a43e-52d752140502
Submitted: 2 days ago
Report ID: bp-5b72e728-5fdf-48cb-a353-44d0f2140501
Submitted: 2 days ago
Report ID: bp-b672dcec-5691-4210-95c5-a60e52140501
Submitted: 3 days ago
Report ID: bp-eb527069-9036-4c77-a58c-3a4822140501
Submitted: 3 days ago
Report ID: bp-6cb78757-062f-45d8-a844-e269d2140501
Submitted: 3 days ago
All Crash Reports
Extensions
Name: Greasemonkey
Version: 1.15
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: HTTPS-Everywhere
Version: 3.5.1
Enabled: true
ID: [email protected]
Name: Reddit Enhancement Suite
Version: 4.3.2.1
Enabled: true
ID: jid1-xUfzOsOFlzSOXg@jetpack
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: [email protected]
Name: Adblock Plus
Version: 2.6
Enabled: false
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237
browser.startup.homepage_override.buildID: 20140421221237
browser.startup.homepage_override.mstone: 29.0
dom.mozApps.used: true
extensions.lastAppVersion: 29.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1399142774
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1399057422
Graphics
Adapter Description: NVIDIA GeForce GTX 760
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
Device ID: 0x1187
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 3-4-2014
Driver Version: 9.18.13.3523
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16 -
Firefox have been constantly crashing for the past month or so. I have already followed all the advice. I ran the sessions in safe mode and it did not crash, so it is not my add-ons. I have re-installed Firefox and also reset all the setting. Nothing helps. Firefox is my favorite browser, but if this is not fixed I will have to move to another browser.
bp-645643f5-a920-41fd-98bf-a7fba2140709 09/07/2014 12:11
bp-88cb6bce-4968-4d1f-900a-5ef392140709 09/07/2014 12:02
bp-23c9f4a9-2db8-4015-9d9d-a122e2140709 09/07/2014 11:59
bp-24de8a44-8f3d-4137-af4b-a2ca62140709 09/07/2014 11:59
bp-c802e36f-7b10-4539-987e-477122140709 09/07/2014 11:32That looks like a problem with your BitDefender AV software (BdProvider.dl, avcuf32.dll)
You can try to disable BD extensions or check advanced settings for Firefox in BD.
You can also try to contact BD for support.
Quote: ''I ran the sessions in safe mode and it did not crash, so it is not my add-ons.''
If Firefox didn't crash in Safe Mode then it is likely caused by an extension.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Firefox immediately crashes upon opening even in safe mode
Have followed all recommended steps
bp-716639cf-90b3-48af-9b99-91aaa2131021.txtCan you try the profile manager and create a new profile.
* [[Use the Profile Manager to create and remove Firefox profiles]] -
A small screen tells me firefox was shutdown and windows was looking for a solution. I deleted Firefox and downloaded another Firefox program and installed it. The same thing happened. What do I do. Windows said it could be a DEP problem. I have no idea what that is. I can open Windows Explorer and use but I don't really like it. Help!!!
OK - undo the changes you made to DEP.
Open Firefox - take a screenshot of any message that appears and post back here -
firefox 3.6 runs great .but when i install 4 all it does is crash when it starts up.
did a full uninstall. and then deleted all firefox folders
then installed firefox onto a 2nd drive.. to see if that would help. stop it from crashing when it starts up.
but no go.
updated my vid driver.. still no go
it will start in safe mode.. so i tryed disabling all extensions and plugins. still firefox 4 just crashs when it starts up.
it would be nice. if .firefox crashed .it would just tell you why...............
if i missed something .hope some one can help..
Thanks
PS
i love firfox 3.6 .. but why would you put out trash like this. it will not even start up.
are you trying to be more like Internet Explorer.
crash.....crash....crash...
reinstalled 3.6 and stoped the auto updating for now.'''bold text'''If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
* [[Troubleshooting extensions and themes]]
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
# Shockwave Flash 9.0 r280
# Adobe PDF Plug-In For Firefox and Netscape 8.2.6
You can find the old Flash plugin file NPSWF32.DLL in the plugins folder within the Firefox program folder (C:\Program Files\Mozilla Firefox\plugins\) and remove that file.
* http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://kb.mozillazine.org/Flash
*http://www.adobe.com/software/flash/about/
Update the [[Adobe Reader]] plugin to the latest version.
*http://get.adobe.com/reader/otherversions/ -
Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.
Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed. -
Firefox crashes at start in Safe mode - On ONE user account ONLY
Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. <br/>(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? <br/> (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]] -
I have been having this problem for months now, have re-installed Firefox several times, no resolution. It also will not start in SAFE mode. I did have an error message about 'Kernel Failure' before all this Firefox trouble - I am no computer expect, am I just better off taking my Mac [OS X] to the local Mac repair person?
thanks!Hi Guigs2, Thank You for the reply. Was getting worried no one was going to help me. I am not sure how to attach the crash report. I have copied and pasted it here:
Signature libsystem_platform.dylib@0x4280 More Reports Search
UUID 8ad72df1-8891-46e4-849f-d3e2a2140307
Date Processed 2014-03-07 22:54:36.428514
Uptime 64662
Last Crash 107531 seconds before submission
Install Age 1835073 since version was first installed.
Install Time 2014-02-14 17:09:51
Product Firefox
Version 27.0.1
Build ID 20140212131424
Release Channel release
OS Mac OS X
OS Version 10.9.2 13C64
Build Architecture x86
Build Architecture Info family 6 model 42 stepping 7 | 4
Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE
Crash Address 0x0
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x6740WebGL? GL Context? GL Context+ WebGL+
Processor Notes sp-processor05_phx1_mozilla_com.24886:2012; HybridCrashProcessor
EMCheckCompatibility
True
Winsock LSP
Adapter Vendor ID
0x1002
Adapter Device ID
0x6740 -
Photoshop cc crashes when opening will a reinstall help?
Photoshop cc crashes when opening will a reinstall help?
thanks for the info
my safari and mail have the same unexpected crash and will look into the os x Yosemite
I did reinstall ps cc and it seems to work ok so far
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