Firefox immediately crashes on start-up in normal & safe modes

Firefox v7.0.1.4288 on a Windows Vista 64-bit Home premium. The programme was running OK on Thursday 3rd Nov but any attempt to start it since then results in an immediate crash. Have uninstalled/reinstalled after re-downloading Firefox.

Your crashreport: 
https://crash-stats.mozilla.com/report/index/bp-ccbbb471-e3c4-43c4-87b1-f83dd2111105 
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ] 
This is caused by [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. Try to disable it and see if that stops the crashing. 
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport 
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. 
http://www.trusteer.com/support/en/report-problem 
According to the user in question [http://support.mozilla.com/nl/questions/892517 892517] Trusteer is aware of the problem and working on a fix. 
See also [https://bugzilla.mozilla.org/show_bug.cgi?id=699776 Bug 699776] - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Similar Messages

Firefox 24 crashes at start up even in safe mode. Crash ID: bp-349f80db-abca-4c7f-9bec-bfbc02130921

I have followed the instructions for uninstalling firefox, deleting the program folder and reinstalling. This did not solve my problem.

hello kjthornburg, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

Firefox crashes on start-up, even in safe mode

Back in March/April 2012, Firefox started crashing for me on start up, possibly after the automatic/remote installation of MS security patches. After that time, I've not been able to start Firefox without it going directly to the Mozilla Crash Reporter. I've tried everything I could think of including safe-mode, uninstall/re-install, uninstall/back-up profiles directory/wipe profiles and all registry entries/re-install. This continues to fail since version 11(?) through 13.0.1. Even Sea Monkey crashes same manner. BTW, clicking on the "Details" button in the Mozilla Crash Reporter has no effect for me. I was trying it to help fill in the Troubleshooting Information box below as I can't get to "Help > Troubleshooting Information" as Firefox doesn't start.

What was the location of the file?
See:
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox crashes at start up, even in safe mode

Firefox crashes on start up. Crashes in safe mode as well. Tried steps on articles. Was watching adobe flash player when it crashed first time.

Any other recent crash IDs (maybe some have links to bugs or other posts)
Crash report: [https://crash-stats.mozilla.com/report/index/ba759d32-e684-4f6c-813b-679ce2111005 ba759d32-e684-4f6c-813b-679ce2111005] 
Crash signature: nsSecureBrowserUIImpl::OnLocationChange(nsIWebProgress*, nsIRequest*, nsIURI*)
That one does not seem to give any useful info at present.
Malware is one common cause of crashes, and that may produce variable crash reports, it is probably worth doing full scans with multiple tools/software to try to rule out the possibility of malware.
*See [[is my firefox problem a result of malware]]
Besides trying in safe mode did you also try disabling all plugins whilst in safe mode. (If it crashes before then, are you able to create a new profile and try that ? ) Also if crashing before about:crashes may be entered have you seen http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
Sorry I am not able to give a useful answer at the moment.

Firefox Application will not start unless in PC Safe Mode

== Issue
==
I have another kind of problem with Firefox
== Description
==
A couple of days ago after seemingly working fine the day before Firefox suddenly decided to stop working. I seem to recall updating both my Adobe Flash and my Java on that day, and I'm also not 100% sure that I didn't change my Overclock settings too (but I think I did that and Firefox was still working)
Basically if I "start" Firefox from any location be it shortcut, direct executable or otherwise the application does not "run" I get the process but that is all. I have tried renaming to various combinations but still nothing appears to have any effect. Using the -profilemanager suffix in my shortcut / startmenu search and creating and using a new Profile has no effect either as does deletion, and Firefox Safe Mode shows the settings window but after choosing to open in safe mode nothing happens and I am left with the Firefox process hanging there doing nothing. I have tried multiple compatibility and administrator run settings but no effect.
I have uninstalled, reinstalled. Done full cleans deleting everything to do with Firefox and its Profiles. Uninstalled Flash and Java, and then Reinstalling FF. I have scoured the registy deleting anything obviously connected to Firefox, Mozilla and even Java to no effect (I have not cleaned out for Flash due to having multiple Adobe apps which I would prefer not to screw up.) I have downgraded from 3.6.3 to 3.6.2 and as far as 3.5.1 and then doing upgrade to the new 3.6.4. All with the help of my CCleaner to tie off any loose ends, but nothing seems to work. Can't restore pc to earlier date as I only remembered about it after I had already made too many changes.
The only time I can manage to run Firefox properly at all is when I am in Windows Safe Mode, I am sick of Google Chrome as it feels really slow and I also dislike Safari, Opera and Internet Explorer. I really do not know what else to do and would really appreciate some help so that I may use the only good browser that I have found again.
== This happened
==
Every time Firefox opened
== 5~ Days ago? Unsure
==
== Troubleshooting information
==
C/P from Safe Mode Windows
Application Basics
Name
Firefox
Version
3.6.4
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.mstone
rv:1.9.2.4
extensions.lastAppVersion
3.6.4
network.cookie.prefsMigrated
true
privacy.sanitize.migrateFx3Prefs
true
== Firefox version
==
3.6.3/3.6.4
== Operating system
==
Windows 7x64
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4
== Plugins installed
==
N/A

Firefox will only open in safe mode and other issues in Firefox 3.6.8
Rig / Set-up:
Win 7 (U.S.) / Ultimate 32bit
• P.O.S. Internet Explorer not installed…
• Firefox Default Browser
This Event:
1. Firefox will immediately close after opening 2 blank (Untitled) tabs and /or 2 (Untitled) windows.
2. Firefox will not open a 2nd time.
3. Firefox will only open in Safe-mode (.exe))
4. Firefox excruciating slow Start-Up
5. Firefox web –surfing unbearably slow
6. Firefox unpleasant web page hanging behavior
7. Firefox awful flash content behavior / Obnoxious Adobe Flash Player has always been and will always be crap.
The Cause:
Session Manager = Corruption …!!!
o This issue was created by faulty and inconsistent and flawed M$ Win 7 legacy software support for Hardware.
 The Keyboard / Hardware would generate a separate session manager event with the action/Web key.
 Firefox and/or TabMixPlus session manger were corrupted in the event process.
The Source:
A: Microsoft Windows 7 Ultimate32-US Version = substandard legacy device handling :
B: Hardware/Keyboard (shortcut) Customization Software Conflicts causing Corruptions of Firefox-Session Manger.
The Fix..!!!
I. Remove from Add and Remove Programs (Win7) Hardware/Keyboard Software “only”. ..Special note: Win 7 Updated- Hardware/Keyboard Device driver does not have to be removed...!!
II. Clean and remove all Instances of Keyboard software.
a. The “Best-est and Safest” Registry Cleaner is jv16 2010 Power Tools.
b. Restart Computer.
III. “If” available install an older version of your “Hardware/keyboard software” compatible with Win 7 that will allow some customization of Hardware/Keyboard-keys.
Confirm fix by:
1. Restart Firefox from Hardware/Keyboard key (shortcut).
2. Clean-up Internet crap and corrupted session managers...
3. Test Launch keyboard shortcut of Firefox.exe [“after” a clean-up of all internet crap]…
4. Test launch keyboard shortcut again / use Firefox extensively or normal use for any recurring bad web behavior.
If Corruption events occur again:
i. Use different and / or Older Keyboard “software” with win 7.
ii. Or you will have to wait for a Win 7 Hardware/Keyboard software update for keyboard installed.
Note:
“Do not use the hardware or keyboard shortcut-key for Web Browsing… Or else: // This Event (See Above): …Will Continue..!!!..”
And it is “not” a Firefox 3.6.8 issue.
So, look elsewhere.
Look @ the main culprits:
a. Substandard legacy device handling: Micro$oft Windows Operating System in combination / with.
b. Customization Software for your keyboard or other hardware that generates web functions and web sessions. / Hardware driver may not be the problem.
Add-on:
Flash Switcher Win / 1.0.2_
DownThemAll! / 1.1.10__
Personal Menu / 4.3.2__
Tab Mix Plus / 0.3.8.4__
Theme Font Size Changer / 0.2_
MR Tech Toolkit / 6.0.4__
Menu Editor / 1.2.6
It is with hope that this solution may help someone.?
Happy Foxing..!!!

Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)

After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab.
I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode.
Here is my last few crash report
http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115
Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling)
http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114
http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Which security software (firewall, anti-virus) do you have?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Any advice, Firefox keeps crashing, even after running it in safe mode, re-installing, and resetting it.

Firefox have been constantly crashing for the past month or so. I have already followed all the advice. I ran the sessions in safe mode and it did not crash, so it is not my add-ons. I have re-installed Firefox and also reset all the setting. Nothing helps. Firefox is my favorite browser, but if this is not fixed I will have to move to another browser.
bp-645643f5-a920-41fd-98bf-a7fba2140709 09/07/2014 12:11
bp-88cb6bce-4968-4d1f-900a-5ef392140709 09/07/2014 12:02
bp-23c9f4a9-2db8-4015-9d9d-a122e2140709 09/07/2014 11:59
bp-24de8a44-8f3d-4137-af4b-a2ca62140709 09/07/2014 11:59
bp-c802e36f-7b10-4539-987e-477122140709 09/07/2014 11:32

That looks like a problem with your BitDefender AV software (BdProvider.dl, avcuf32.dll)
You can try to disable BD extensions or check advanced settings for Firefox in BD.
You can also try to contact BD for support.
Quote: ''I ran the sessions in safe mode and it did not crash, so it is not my add-ons.''
If Firefox didn't crash in Safe Mode then it is likely caused by an extension.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

My firefox keeps crashing, I have updated, run in safe mode and reset the program but they keep occuring.

Hi guys,
I keep getting crashes and was wondering if you guys could help me find out whats up

sure I have 6GB of Ram, I ran a pass of memtest last week when this started but they came up fine.
I have now diasabled Adblock
Application Basics
Name: Firefox
Version: 29.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
Report ID: bp-87c29191-6e52-4bf8-8b79-e2c032140504
Submitted: 2 minutes ago
Report ID: bp-1ff55e0b-b29e-44d2-81dc-e1ffe2140504
Submitted: 10 hours ago
Report ID: bp-274e0e24-1b66-4483-a70c-8056e2140503
Submitted: 12 hours ago
Report ID: bp-dc0090f4-a511-433f-a5de-ae6642140503
Submitted: 19 hours ago
Report ID: bp-2a2680b3-0d57-4ef5-a7a5-876f72140503
Submitted: 24 hours ago
Report ID: bp-791b6da6-6dca-4fd6-ab45-89a5e2140503
Submitted: 1 day ago
Report ID: bp-84ee48f6-cb17-4a6c-9ec4-3c31a2140502
Submitted: 2 days ago
Report ID: bp-ad6efd6a-f435-45b6-85d1-8bf772140502
Submitted: 2 days ago
Report ID: bp-48f34297-63df-4266-a43e-52d752140502
Submitted: 2 days ago
Report ID: bp-5b72e728-5fdf-48cb-a353-44d0f2140501
Submitted: 2 days ago
Report ID: bp-b672dcec-5691-4210-95c5-a60e52140501
Submitted: 3 days ago
Report ID: bp-eb527069-9036-4c77-a58c-3a4822140501
Submitted: 3 days ago
Report ID: bp-6cb78757-062f-45d8-a844-e269d2140501
Submitted: 3 days ago
All Crash Reports
Extensions
Name: Greasemonkey
Version: 1.15
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: HTTPS-Everywhere
Version: 3.5.1
Enabled: true
ID: [email protected]
Name: Reddit Enhancement Suite
Version: 4.3.2.1
Enabled: true
ID: jid1-xUfzOsOFlzSOXg@jetpack
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: [email protected]
Name: Adblock Plus
Version: 2.6
Enabled: false
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237
browser.startup.homepage_override.buildID: 20140421221237
browser.startup.homepage_override.mstone: 29.0
dom.mozApps.used: true
extensions.lastAppVersion: 29.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1399142774
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1399057422
Graphics
Adapter Description: NVIDIA GeForce GTX 760
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
Device ID: 0x1187
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 3-4-2014
Driver Version: 9.18.13.3523
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

Firefox keeps crashing on start-up

Since Sunday evening (3-3-13) Firefox immediately crashes when I try to start: The windows that is opened just freezes and sometimes it doesn't even open at all (although the process is running).
Curious thing is that when I remove Firefox and re-install it, it works completely fine UNTIL I close the browser and try to open it again. Then it's back to crashing again.
Firefox also crashes when starting it in safe mode and it even crashes if I try to make a new profile. Basically, every Firefox thing crashes. When I boot Windows in safe mode the browser runs fine again though.
No crash reports are created so I can't provide those.

Hello, if it works in Windows Safe mode there is a problem with other software, likely security software or a system driver, that is running on your pc. Make sure that you have the latest updates of your security software.
If you like use the Autoruns utility and check which software and services gets started, but be careful if you want to disable a specific service : http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
thank you

Firefox crashes, can not even open in safe mode

Hi everyone, my ff started crashing lately and I cant even open it in safe mode. help me out? Thanks!
Crash ID: bp-0f75fb36-8774-4c37-9b69-581232141021
Crash ID: bp-90117424-e193-4772-8ace-2a08e2141021
Crash ID: bp-8a028e85-2918-4b1e-bad2-769072141021
Crash ID: bp-e22a70e1-fa58-49bd-aa5b-be8692141021

As a test, start your '''Computer''' in safe mode. Then Firefox.

Firefox not responding when any button is clicked - including "options" and others needed to start it up in safe mode. How can I fix this?

I already tried re-installing but - alas - to no avail. As I stated in my questioon already, Firefox (latest version) doesn't react to anything I click, hence why I am not even able to do the troubleshooting at all nor start the browser in safe mode. In addition to this, no websites are being displayed and all I am able to see is a blank page - no matter which website I actually want to view.
Other browsers work totally fine but due to certain programs, Firefox is necessary and other browsers like Chrome are not an option.

Hi,
Unfortunately we had a data base error today and lost some user accounts when we had to go back to our backups. If you have started this thread, your's is one of those. Since we can not recreate your account, please sign-up for a new account here to reply to the forum messages:
https://support.mozilla.org/users/auth
You can use the same username and email address as before. We are very sorry for the inconvenience.

Firefox crashes after 10 seconds; same in safe mode

Tried opening firefox, it crashed after 10 seconds regardless of which website I opened (this includes Firefox preferences). Same goes for safe mode. Tried updating to most recent version, uninstalling, and reinstalling and same thing occurs. Tried dragging preferences file to desktop to create a new one and nothing changed.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

Firefox crashes whether or not opened in Safe Mode

I removed several programs of what I thought were bloatware on my PC a few weeks ago, but have not been able to operate Firefox since.
I have tried a System Restore, I have tried uninstalling/reinstalling Firefox 10 numerous times.
When trying to open Firefox whether by usual operation or in Safe Mode, it still crashes.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

HT1455 I have started my computer in safe mode as recommended but not long after the grey Apple icon appears with the spinning gear it automatically shuts down! any suggestions?

I have started my computer in safe mode as recommended but not long after the grey Apple icon appears with the spinning gear it automatically shuts down! any suggestions?

Try these options:
Credit Kappy.
This support article addresses a 'blue scree';
http://support.apple.com/kb/PH7212
Ciao.

FireFox 4 Crashes When Started (Both Normal and Safe Mode)

When I open up FireFox 4 (both in normal mode and safe mode) it crashes within a few seconds. It is a fresh install of FireFox 4 but I also have FireFox 3.6 installed as well. The report that was given is:
Add-ons: [email protected]:1.0.6,{5F590AA2-1221-4113-A6F4-A4BB62414FAC}:0.45.6.20100202.1, :1.2,[email protected]:1.0rc1,{8545daff-ad1e-493f-a37e-eed1ac79682b}:1.0,[email protected]:6.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0b1
BuildID: 20100630141702
CrashTime: 1279002364
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1278990773
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 38
StartupTime: 1279002344
Theme: classic/1.0
Throttleable: 1
URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
Vendor: Mozilla
Version: 4.0b1
I have Windows 7 32bit

1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.
2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? ''That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing.''
[http://support.mozilla.com/en-US/kb/Managing+Profiles]
IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.
Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:
Download Firefox Portable Test to your hard drive and double click the '''FirefoxPortableTest_4.0_Beta_#_English.paf.exe''' file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder.
The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running.
[http://portableapps.com/apps/internet/firefox_portable/test]

Firefox immediately crashes on start-up in normal & safe modes

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