Firefox impacted by akamaihd virus, but no other browser
Running Zone Alarm and Firefox 37.0.1 on same computer.
When navigating to almost any site, Zone Alarm pops up a message, saying that a virus akamaihd has been treated (as per file "Firefox Zone Alarm popup.jpg"). However, on the site itself, plenty of unwanted ads appear, and many unwanted links indicated by the green arrow, as shown in file "Firefox Browser window showing unwanted ads and links.jpg")
No other browser (I have Chrome and IE11) displays this behaviour, and Firefox has only just started this behaviour. I have tried various malware removal programs, to no avail. I'm not sure if this is just Firefox 37.0.1
''jscher2000 [[#answer-713960|said]]''
<blockquote>
This will be a 3-part answer... because it looks similar to the "Ads by name" problem that is going around, I'll give you this in a little different order than for the usual junk:
'''Part III'''
Occasionally, malware might change or ad settings in Firefox's program folders. To address that:
'''Clean Reinstall'''
We use this name, but it's not about removing your settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.
(1) Download a fresh installer for Firefox 37.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)
(2) Exit out of Firefox (if applicable).
(3) Rename the program folder
''(64-bit Windows folder names)''
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
''(32-bit Windows folder names)''
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
Any difference?
Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
* \OldFirefox\Plugins
* \OldFirefox\browser\plugins
</blockquote>
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[[Image:FirefoxSafeMode|width=520]]
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[[Image:Safe Mode Fx 15 - Win]]
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