Firefox install crashes

Reloaded my Win 7 x64 laptop and tried to install Firefox but it crashes after you hit "next" to begin the install, it extracts but hitting next to start the install causes it to crash. Created a new Win 7 vim with the same software and it installed fine. Tried everything in the posts didn't work. Any ideas ?

Are you using the full installer or the stub that downloads files from the internet?
You can find the full version of the current Firefox 26.0 release in all languages and for all Operating Systems here:
*http://www.mozilla.org/en-US/firefox/all.html
It is possible that anti-virus software is interfering.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

Similar Messages

  • Why is Firefox is crashing on opening. I have not installed any new plug-ins etc. since last using it successfully. I have attempted to open in safe mode but without success. Crash ID: bp-91282c25-7a56-4137-a436-ac0312111019

    I have not installed any new plug-ins etc. since last using it successfully.

    Further info
    Please follow the instructions in the article from the above post. In fct you have a second suspicious file showing on your report so look specifically at and scan files ''gblrofmx.dll'' & ''sprotector.dll''
    If possible I suggest you quarantine the files rather than deleting them immediately. Also note that you may need to start Windows in safe mode (or Windows safemode with network access) in order to find and move or delete the files.
    * Use F8 to access Windows safe mode <br /> http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode <br />http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
    For forum cross referencing purposes
    * Report for CrashID [https://crash-stats.mozilla.com/report/index/27aa708f-12d0-4b17-ac96-0961a2130115 27aa708f-12d0-4b17-ac96-0961a2130115]
    ** Crash Signature: nsInputStreamPump::OnInputStreamReady(nsIAsyncInputStream*)
    ** related bug 801394, and contributors thread [https://support.mozilla.org/en-US/forums/contributors/708895 nsInputStreamPump::OnInputStreamReady Crashes (Malware)]
    ** files without ID ''RocketDock.dll , gblrofmx.dll , sprotector.dll''
    * sprotector.dll some suspicions about this being possible malware trojan <br />''Bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Safend Protector, Sophos SafeGuard or TrojanDownloader:HTML/Sprotector.A?) ''<br /> thread [/questions/937251 Firefox crashes]
    * gblrofmx.dll likely to be the malware responsible for current crashes

  • Why does firefox 7 crashes the system if Quadro NVS 135M graphics driver is installed?

    Why does firefox 7 crashes the system with a Quadro NVS 135M graphics cards installed?
    It happens immediately after opening Firefox on a two screen system. You get a message saying the Graphics Driver stopped responding, but that it managed to recover, but after a while the system freezes completely. You can't even CTRL+ALT+DEL.

    I get this too on with my nVidia GTX460 card. In my case the screen goes black. It happens once every few days, and for a while I could not figure out why. I was forcing a shutdown to get the screen back.
    But I put the computer to sleep and woke it up, since that restarts the video, and this let me see what was wrong. The only error message is it reports that Firefox hung. There is nothing else in the Event logs.
    I'm running Windows 7 with all the updates from Windows Update, and my video driver is 285.62, but his also happened with the 260.26 driver.
    I imagine this is happening a lot, but people aren't able to isolate the cause.
    I'm looking for a fix, not a bypass.

  • Firefox Install Wizard crashes

    I click RUN to start Firefox install on my desktop PC. My "install new software" permissions dialog box appears. I give permission as administrator to run Firefox Install. Firefox install wizard window never appears--everything just stalls. I had no trouble installing Firefox 9 on my laptop.

    Disabling Anti-virus did not work. It must have something to do with my administrative permissions in Windows Vista. Other updates have worked recently, but not installing Firefox.

  • My Firefox is crashing every 2 minutes!! PLEASE HELP!

    So my firefox is crashing for no reason every 2 minutes, I don't have any addons installed or virues. Here is the log.
    AdapterDeviceID: 0x683f
    AdapterVendorID: 0x1002
    Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
    AvailablePageFile: 6769905664
    AvailablePhysicalMemory: 2860736512
    AvailableVirtualMemory: 3632447488
    BuildID: 20130618035212
    CrashTime: 1374744426
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1373985604
    IsGarbageCollecting: 1
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x683f, AdapterSubsysID: 27921462, AdapterDriverVersion: 12.104.0.0
    D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 534
    StartupTime: 1374743933
    SystemMemoryUsePercentage: 32
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 4294836224
    URL: https://support.mozilla.org/en-US/home
    Vendor: Mozilla
    Version: 22.0
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 :
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
    RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP TCP Service Provider : 2 : 1 :
    RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 2 : 2 :
    This report also contains technical information about the state of the application when it crashed.

    Hello,
    Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
    You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
    Then perform these steps:
    *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
    *In the Firefox options window click the ''Advanced'' tab, then select "General".
    *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
    *Now, restart Firefox and see if the problems persist.
    Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
    * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
    * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
    Did this fix your problems? Please report back to us!
    Thank you.

  • Firefox consistently crashes when loading Flash sites

    For a couple of reasons I decided to go ahead and install OSS a few days ago.  On the first day, the install went smoothly and everything was working just as it should (I used the oss-linux-free PKGBUILD in AUR).  Yesterday and today, however, I've started to get a reoccurring problem that is, to put it lightly, driving me nuts.
    Firefox (or Epiphany, though I prefer the former) consistently crashes when opening up any site that uses Flash or Java.  With the way the internet is going, this is a large chunk of websites—not being able to visit YouTube or the website for Enemy Territory: Quake wars, for instance, is driving me nuts.
    Now, when I say "consistently" I don't mean each and every time.  I've been able to get these sites to load a number of times, but in the last two days Firefox has crashed in probably 2/3-3/4 of the time when loading any site that has a Flash element.  I've made sure that I have not wrongly assumed this has to do with my newly installed OSS by uninstalling, reinstalling the kernel and all ALSA packages, rebooting, and then surfing the web for a while to see if anything went wrong.  It didn't. 
    So my question is this: why is Firefox crashing so often in the two days since I've installed OSS?  What can be done to rectify this?
    After some experimenting, it seems the problem is worst under the following conditions:
    - Having several tabs open, though not necessarily several tabs with Flash
    - Listening to music and THEN navigating to YouTube or something.
    However, it's not specific to these circumstances.  In fact, just before I decided to make this post I opened Firefox, went to a site with Flash on it (one tab), and it immediately shut down.  I tried this three or four additional times and was met with the exact same results.
    Other info
    Firefox: Pre-compiled Mozilla i686 build, v. 2.0.0.11
    OSS: OSS (GPL version) 4.0, build 1012
    Operating System: Arch Linux 2.6.23-ARCH
    I've also posted this here.

    I have the same problem. I've never been able to identify when it started. Once firefox crashes, mpd, if it was playing, becomes unresponsive. The only way to get a flash site working again is to reboot my computer.
    I uninstalled flash: I'm not going to put up with that kind of behaviour. Now I watch youtube videos on other people's computers --you know how they say "You've GOT to see this movie!". And if I really need to see that one specific video, there's youtube-dl.
    Unfortunately gnash doesn't work on youtube for me.

  • Firefox is crashing. It is crashing even when i am opening profile manager and safe mode

    Hello,
    Tomorrow i was trying to upgrade my firmware of my phone. So i installed one samsung app called "Samsung Kies" after installing that app my firefox suddenly got crashed.
    I am a Mac user using OS X 10.8 and firefox 18.
    And when i read article about crashing firefox, i found that making new profile will help me but sadly that also doesn't helped me. When i tried to open the profile manager it got crashed too. now every time when i open firefox it crashes after 2-5 seconds...
    And this is my latest crash report... found in (lib/application support/firefox/crash report/submitted)
    Crash ID: bp-5dd48a7c-2622-4a28-aa0e-92de12130111
    Help me please
    Thanks in advance.

    Hello sanchit77,
    Thank you for posting here on the Mozilla Support Forums! We appreciate you as a user of Firefox!
    I would suggest a clean reinstall to resolve your issue.
    Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
    #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
    #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
    #Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
    '''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
    After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
    * '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
    * '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
    #Go to the Windows Start menu and click on "Computer".
    #In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
    #Find the "Program Files (x86)" folder or "Program Files" folder.
    #* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
    #* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
    #Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
    Now, go ahead and reinstall Firefox:
    #Double-click the downloaded installation file and go through the steps of the installation wizard.
    #Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
    Please report back to see if this helped you!

  • Firefox 4 crashes when loading pdf and other sites unless I first open it in safe mode and then revert

    So firefox 4 crashes when opening in-browser pdfs and a whole host of other sites, even with no addons running.
    I've found a fix: start in safe mode, then close and open in normal mode. This always solves the problem.
    But '''why?''' What is causing this incredibly annoying problem. I went from happily browsing at high speeds (firefox 3.6) to suddenly finding myself propping my head on my arm, looking at a jammed firefox, trying not to go crazy, for about 2 minutes until it unjams (for pdfs - for the other sites it doesnt unjam) - and the pdf page ends up just black. God forbid I press F5 again lest I want to relive the experience.
    This only happens on my work laptop. It's a top of the line laptop. It connects via a remote VPN. I'm not sure if that's relevant but I'm trying to give as much info as possible.

    1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.
    2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? ''That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing.''
    [http://support.mozilla.com/en-US/kb/Managing+Profiles]
    IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.
    Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:
    Download Firefox Portable Test to your hard drive and double click the '''FirefoxPortableTest_4.0_Beta_#_English.paf.exe''' file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder.
    The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running.
    [http://portableapps.com/apps/internet/firefox_portable/test]

  • Firefox keeps crashing at seemingly random and infrequent times on different websites each time. One moment it will be fine, then without reason it will crash continuously

    For a good few months now Firefox has quite frequently been crashing on me for no reason that i can distinguish. I have attempted to fully re-install Fire-Fox with a fresh install and tried sorting out the addons but nothing seems to help. I also ensure to run it in administrator mode for windows 7 but again, to no success. Basically i could be browsing the web perfectly fine and it will randomly crash on a website, what websites it crashes on changes all the time, some times it even crashes on my google homepage constantly and often only a computer restart will sort it out. It will then run fine for a short while before inevitably Firefox will crash again. If i could find out whats causing these crashes i could then work on stopping them. Thanks in advance for any support.

    Ill post some of the most recent reports that have happened, if you need more there are plenty logged on there:
    https://crash-stats.mozilla.com/report/index/bp-856e4f4c-80b6-44f4-a0f4-a7f622110220
    https://crash-stats.mozilla.com/report/index/bp-3925f702-e5cf-4b9b-a773-b04a62110220
    https://crash-stats.mozilla.com/report/index/bp-5e045cb3-bd57-4c4b-9191-01ec02110220
    https://crash-stats.mozilla.com/report/index/bp-dca3d299-a239-4d73-81a1-e3ce92110220
    https://crash-stats.mozilla.com/report/index/bp-c1d6b0e1-1183-42ae-bb45-cf0bf2110220
    https://crash-stats.mozilla.com/report/index/bp-21072c01-4260-4ae2-be38-4d6b02110220
    https://crash-stats.mozilla.com/report/index/bp-46d6c72c-63a4-478e-aeab-523242110220
    https://crash-stats.mozilla.com/report/index/bp-3d730d91-edea-4a0b-a6bd-203492110218
    https://crash-stats.mozilla.com/report/index/bp-141df5f0-fd69-4471-9828-d6edd2110217
    Again thank you for your time and effort in helping me with this.

  • FireFox sometimes crashes when you open it. Not always.

    I run Win7 64 bit and have been having intermittent problems where FireFox will crash maybe 5 or 6 times a day when I try to open it. Then other times FireFox opens just fine. I have the mini dump file that was generated as well as the the Event Viewer Errors that show up.
    Hopefully these files will be helpful, but I am not sure how to include them in this question.

    See:
    *http://www.mozilla.org/en-US/firefox/channel/
    *http://nightly.mozilla.org/
    Note that the Aurora (28.0a2) and Nightly (29.0a1) build are updated daily and can be unstable being alpha releases.<br />
    You always need to install such a version alongside of the current release via a custom install and use a separate profile for each Firefox version.
    Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version.<br />
    Do a custom install in a different program folder and use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
    * http://kb.mozillazine.org/Testing_pre-release_versions
    * http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
    * http://kb.mozillazine.org/Shortcut_to_a_specific_profile

  • Firefox keeps crashing even in safemode and with new profile.

    Firefox started crashing every minute or so after a recent Windows update (coincidence). After trying the following procedures (see below), creating a new profile solves the problem until I select "Automatically add" on this page, so the problem must be related to running scripts. (it also means I can't automatically add my troubleshooting information)
    These are the procedures I attempted after the problem started which did NOT fix the problem:
    Uninstalled most recent Windows updates.
    Disabled Networxs and Spybot.
    Ran Firefox in safe mode.
    Run full virus scan (Malwarebytes).
    Reinstalled Firefox.
    System restore to before most recent Windows updates.
    System restore to last week (problem only started yesterday).
    Re-reinstalled Firefox.
    (note: my drivers are all up to date)
    Created a new profile which this allows me to browse without crashing until (as far as I can tell) Firefox attempts to run certain scripts. In the old profile Firefox crashes within two minutes even if I do nothing except open the browser and leave it alone.
    Given that the problem persisted even in safe mode the problem must not be add-on related. And since Firefox still crashes with a new profile is must not be a configuration conflict. But it also pesists after a system restore and being reinstalled, so it must be something Firefox uses outside of the profile files that isn't an add on and isn't overwritten.
    I don't want to do a complete clean install because that would mean losing my history, passwords, customized add-ons (user dictionary, AdBlock scripts, NoScript allow/block list, etc.), bookmarks (I realise I can recover those), and custom about:config lines. It was working fine two days ago so it has to be something that auto-updates in the background because I have all updates (Firefox, Windows, etc.) set to manual exactly so I can avoid nasty surprises like this one.
    Any help in resolving this issue so I don't have to start again from scratch and lose literally years of customization would be greatly appreciated.

    Note that safe mode does not disable plugins (only add-ons). The issue here is most likely a corrupt plugin. It looks like you have a lot of plugins installed, including some known to be very problematic. Specifically these ones:
    NPRuntime Script Plug-in Library for Java(TM) Deploy
    Questrade IQ Edge detector plugin
    Citrix Online App Detector Plugin
    Coupons, Inc. Coupon Printer Plugin
    NPWLPG
    In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
    ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
    (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
    ;[[Image:aboutcrashesFx29|width=500]]
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

  • Firefox automatically crashes after 4 hours of use and only when a textbox is being used - problem now daily and getting worse

    This has been going on for a few weeks and started of it's own accord. I have not recently installed any new plugins or scripts, and my PC is protected by two antivirus products and so my system (WinXP) is malware free.
    I can browse firefox for up to 4 hours, and then it crashes. No matter what sites I am using, what I am doing or even if I'm at the PC... so long as there's a text box on the page then firefox will crash if the 4 hour time limit expires. I can be just about to save an hours worth of photo captions and lose all that work due to the crash, or can be in the middle of a background download but it'll still crash... daily.
    I thought this was a plugin issue, as I have disabled all plugins for javascript handling, flashgot, etc, but still it crashes. (previously on startup Firefox would hang for 5 to 10 minutes and the system would "bing" at me if I tried to click on the firefox window... eventually a 'non responsive script' window would appear relating to a flashgot script). The crash used to go whereby suddenly the page would freeze for a few seconds, followed by a minute or two of safe working, then 2 minutes of freeze and 30 seconds of safe working, with the ratio of freeze-tim:working time working in 20 seconds increments until firefox crashed... now though there is no warning, the page freezes and then it's gone. I have updated firefox several times and still the problem persists. On a previous computer, Firefox degraded to the point where it froze for 4 minutes on any page with a Flash application... now on this computer it has degraded by itself to the point where it crashes after 4 hours of use.
    I'm presently using Internet Explorer to type this question because firefox crashed again and I'm not going to sit waiting for it to reload just to get a few numbers from an information screen... therefore further info like crash ID's etc will be update in due time....

    Cool, I'll try using the wall adaptor just as soon as I get a convertor for it to convert it to our socket type. It's nice to hear that someone else has experienced the same issue.
    I am not using it as a phone in Australia, just the ipod and wifi.

  • Firefox keeps crashing on start-up

    Since Sunday evening (3-3-13) Firefox immediately crashes when I try to start: The windows that is opened just freezes and sometimes it doesn't even open at all (although the process is running).
    Curious thing is that when I remove Firefox and re-install it, it works completely fine UNTIL I close the browser and try to open it again. Then it's back to crashing again.
    Firefox also crashes when starting it in safe mode and it even crashes if I try to make a new profile. Basically, every Firefox thing crashes. When I boot Windows in safe mode the browser runs fine again though.
    No crash reports are created so I can't provide those.

    Hello, if it works in Windows Safe mode there is a problem with other software, likely security software or a system driver, that is running on your pc. Make sure that you have the latest updates of your security software.
    If you like use the Autoruns utility and check which software and services gets started, but be careful if you want to disable a specific service : http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
    thank you

  • Help, Firefox keeps crashing. Firefox version 20.0, how do I fix this?

    Hi, I had Firefox version 19.0, and it occurred an error which caused Firefox to crash. I followed the troubleshot steps, and started it up on Safe mode, and I got a message saying "The connection has timed out".
    I browsed the forums for a while for solutions, and I started by disabling my add-on apps. This did not solve the problem. I've read here that it could be malware that is causing this problem, but neither malware bytes, Microsoft security, or Norton found the cause, any virus, spyware, or malware. After this I read about certain .dll files that could be causing all sorts of issues, but after searching manually for these files, they did not appear in my computer, such as datamgr.dll, like this it was suggested in a thread a few days ago.
    I went ahead and re-installed firefox, same error occurred. Then I opted for trying the 20.0 beta. It did not help either
    These are the latest crash reports I have got
    bp-ac0bc69a-3cef-4e62-9718-2b3dd213030303/03/201312:39 a.m.
    bp-d0523c4d-c04e-463b-986f-1cd55213030303/03/201312:39 a.m.
    bp-276d7776-ca65-48f8-ab6c-283fe213030202/03/201312:55 a.m.
    bp-6b15839f-0a41-428d-be3d-054e1213030202/03/201312:55 a.m.
    bp-6caadd2b-8c47-40fa-babd-165412130301 01/03/201312:56 p.m.
    I am not sure what could be causing this, please help.

    hello, this crash is related to your graphics hardware & a recent windows update. please start firefox in safemode (by pressing the shift-key while it is launching) & go to ''firefox > options > advanced > general'' & disable hardware acceleration.
    for some background on that issue you can also refer to [https://bugzilla.mozilla.org/show_bug.cgi?id=812683 bug #812683]

  • With the last update of Nightly, Firefox always crash, what can i do?

    I have Nightly 64 bits on Windows, since the last update it always crash, even if i have re-install... What can I do?

    i didn't face any issue.
    '''Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0 ID:20131105030206 CSet: 770de5942471'''
    its my system details. could you provide your system details.
    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
    #Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.<br><br>[[Image:aboutcrashes.png|width=520]]
    #Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here.
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

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