Firefox is crashing for all users on my machine except me. How do I sort?

This morning I had a prompt that a Windows update was available so I chose to update my machine (I don't normally). Once the update was applied, I couldn't start Firefox as it crashed immediately, saying "Mozilla Crash Reporter - Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts". I performed a system recovery back to yesterday and I can now run Firefox fine as my user, but none of my family can under their users (we are all set as administrators). Any idea what I need to do to get them back on Firefox please?
== Crash ID(s) ==
Signature: Pltfrm.dll@0x1977b

Copying a profile folder and replacing another with it should work ok, but remember that everything is stored there, not just settings. It's bookmarks, passwords, history and all. To access your profile folder, access ''about:support'' in your location bar and click "Open containing folder". Remember that profile folders may be named differently from user to user. If you want to replace them, replace the contents. Be sure to back up your data first, too.
But before you do that, you may want to try creating a new profile ( [http://support.mozilla.com/en-US/kb/Managing+profiles managing profiles] ) to see if the issues persist. If they do, it's possible that some kind of third party software is hindering Firefox...

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Message was edited by: Bruce Cooke

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