Firefox is not working since the upgrade to 6.0.2. Why?

On thursday sept. 8th, Firefox upgraded to 6.0.2. Since Friday morning when I turned on my computer I have not been able to open Firefox at all. I can use IE with no problem. I went to technical support and followed the instructions on what to do and I still can't connect. The internet connection is working fine. I have Windows Vista. I also went to Add-ons and all the add ons are disabled because they are not compatible with FF 6.0.2. I been a customer of FF for a very long time and I have never had any problems with the upgrades until this newest one. No errors come up it just says Problem Loading Page. Can someone please tell me what is going on and how to fix it. Thank you

You're welcome

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Sofiya Li
TechNet Community Support

Firefox is not working since the upgrade to 6.0.2. Why?

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