Firefox is treating my shift key like the back button.

i can't use the shift key or ctrl keys in firefox anymore. if i press the shift key, it works exactly like clicking the back arrow. if i use the ctrl key, the window zooms out. i have tried closing out of all firefox windows and re-opening them and rebooting my computer. neither had any effect.

hello gschulz, are you scrolling with your mouse at the same time (shift & downscroll will go back in the history, ctrl+downscroll will decrease the zoom level)? maybe also test it with different hardware...

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When logging in to yahoo mail, [shift] behaves like the back button. In Opera and IE 11, [shift] works ok, and I login to yahoo mail.

The [shift] behavior occurs in the yahoo mail password box. It takes me to the previous page as soon as I depress it. Same with both [shift] keys. I use the [shift] for "W" and "+" in my password.
HP 2000-2c23dx, Win 8.1 Update. Windows updates current. HP updates current, and Firefox 31.0. In Firefox, I do have NoScript and Web Developer.
Thanks in advance.

Did you try to reboot the computer or check for other issues with the keyboard?

The back button is disabled even though I clearly visted the link through Google

When I search for something in Google, and find a particular link interesting, I view it. But when I want to go back to my search list, it seems like the back button is disabled and it won't allow me to go back. This is obviously painful, if I am searching for a variety of things. The back button works perfectly sometimes but others it just doesn't. Can anyone explain this odd behavior?

Start Firefox in [[Safe Mode]] to check if one of the add-ons (McAfee SiteAdvisor) is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

My ALT-key is acting like a back button -- only in Firefox. What gives?

Whenever I hit the ALT-key, Firefox backs up to the previous webpage as if I hit the back button. This only happens when the mouse pointer is over the web page window. If I move the pointer up to the tool bar, for instance, this issue no longer occurs. Really strange.
I also can't open drop down menus -- as soon as I click on them, they close back up. I don't have this problem in Google Chrome or Internet Explorer.

You may have a problem with a sticky cursor Left key that Firefox thinks is pressed (Alt = Left is to go back in the tab history).
Did you try to close and restart Firefox or reboot the computer to see if that helps?

For some reason the function keys on my mac book changed, I restored them and now the shift keys have the function of showing the desktop and all windows. I there a way I can restore the original function?

For some reason the function keys on my mac book changed, I restored them and now the shift keys have the function of showing the desktop and all windows.
I there a way I can restore the original function?

You do not tell us what OS version you have. In OS 10.8.2, do this:
Apple Menu / System Preferences / Language and Text / Input Sources.
Select the language you want. Mine is set to Canadian English.

How do i move the reload page button in firefox OSX to beside the back button where it was before i updated.

how do i move the reload page button in firefox OSX to beside the back button where it was before i updated.
i know there is a classic theme addon for windows but i need a fix for osx...its very frustrating when you update and things like this change and cant be customized back to the way we are used to using the browser. its counter intuitive to have the refresh page button so far away from the back and home buttons.

Is Classic Theme Restorer only for Windows? I thought it worked on Mac, too. Some of the pre-selected interface items like the Application Button may match old Windows versions and you may need to deselect those in its Settings dialog.
To access that dialog, you can use the Add-ons page. Either:
* Command+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions, the on the right side, look for the Options button below Classic Theme Restorer.

I don't have the Firefox button feature on my browser. The one above the back button.Why not?

I've downloaded Firefox 4 on both hard drives and the Firefox button feature that is suppose to be located above the back button is not there on either browsers! This feature is mentioned first on the "Getting Started" tutorial and I'd like to have it. How do I get it to appear?

Usually you have either the orange Firefox button or the classic menu bar, but not both at the same time.
You should be able to switch back and forth this way:
If the classic menu bar is not displayed, tap the Alt key to display it and then use
View > Toolbars > Menu Bar
to make it persistent. It should replace the orange Firefox button. To switch back, uncheck
View > Toolbars > Menu Bar
Does that work??
Also, the Mozilla ActiveX plugin is defunct and should be uninstalled ASAP. It isn't reliable above Firefox 1.5, and may have unpatched security problems. [http://kb.mozillazine.org/ActiveX#Uninstalling_the_ActiveX_plugin_on_Windows How to uninstall].

My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is a

<blockquote>Locked by Moderator as a duplicate/re-post.
Please continue the discussion in this thread: [/forum/1/688252]
Thanks - c</blockquote>
== Issue
==
I have another kind of problem with Firefox
== Description
==
My back button and refresh button and my yahoo tool bar are dimmed a lot when I open up firefox. So as a result, I cannot use the back button nor my refresh button AND my yahoo toolbar disappears a lot. I have tried to get on your chat session but it is always closed. I need one on one help. Please reply with resolution.
== This happened
==
Every time Firefox opened
== two or three months ago
==
== Firefox version
==
3.6.3
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 (BT-canvas) Firefox/3.6.3 GTB7.0 (.NET CLR 3.5.30729)
== Plugins installed
==
*-npdnu
*npdnupdater2
*Coupons, Inc. Coupon Printer DLL
*Coupons, Inc. Coupon Printer Plugin
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*6.0.12.448
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.0 r45
*Yahoo Application State Plugin version 1.0.0.7
*3.0.50106.0
*My Web Search Plugin Stub for 32-bit Windows
*Google Updater pluginhttp://pack.google.com/
*Google Update
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*Npdsplay dll

* If the menu bar is hidden then press and hold the Alt key down, that should make the Menu bar appear (Firefox 3.6 on Windows) (see [[Menu bar is missing]]).
* Make sure that you have the ''Navigation Toolbar'' and other toolbars visible: View > Toolbars .
* If items are missing then see if you can find them in the View > Toolbars > Customize window.
* If you see the item in the Customize window then drag it back from the Customize window to the Navigation toolbar.
* If you do not see that item then click the Restore Default Set button in the View > Toolbars > Customize window.
See also [[Back and forward or other toolbar buttons are missing]] and [[Navigation Toolbar items]]
See http://kb.mozillazine.org/Toolbar_customization

Firefox Tabs and the Back Button

I open a page (such as a Google search) in the first tab. I select any entry. When I press the BACK button, the browser (correctly) returns to the Google selection list. If I do the same in any other tab (2 thru nn), the Back button does not return me to the list. Does anyone else experience this? Bug? Feature? I've checked my add-ons, to no avail. This happens in both 3.6 and 4.0, and is not solely related to Google. (And this works OK in IE8.)

Firefox 4 saves the previous session automatically, so there is no longer need for the dialog asking if you want to save the current session. 
You can use "Firefox > History > Restore Previous Session" to get the previous session at any time. 
There is also a "Restore Previous Session" button on the default about:home Home page.
Another possibility is to use:
* [http://kb.mozillazine.org/Menu_differences Firefox (Tools) > Options] > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"
Do you still have the Bookmarks Toolbar visible?
* [[Restore the default Smart Bookmarks Folders]]
Check that you still have the "Bookmarks Toolbar items" placed on the Bookmarks Toolbar
If the menu bar is hidden then press F10 or hold down the Alt key, that should make the "Menu Bar" appear
Make sure that you have the Bookmarks Toolbar and the Navigation Toolbar visible: "View > Toolbars"
Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
* Check in "View > Toolbars > Customize" that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
* If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the Customize window onto the Bookmarks Toolbar
* If you do not see the "Bookmarks Toolbar items" or other items that are missing in the toolbar palette or on a toolbar then click the "Restore Default Set" button
See also:
* http://kb.mozillazine.org/Toolbar_customization

When i hit the back button, the web page can not reload ! and this button is disable ! I'm using Ubuntu 10.04 Lucid ! and I've just upgrade to firefox 4 RC. Sorry for my poor English skill !

When i hit the back button, the web page can not reload ! and this button is disable ! I'm using Ubuntu 10.04 Lucid ! and I've just upgrade to firefox 4 RC. Sorry for my poor English skill !

In Firefox 23 versions and later the keyword.URL pref is no longer supported and it is no longer possible to specify the search engine for the location bar via the keyword.URL pref. 
The search engine that is used on the location bar and on the about:home page is the search engine that is selected in the search Bar on the Navigation Toolbar. 
Current Firefox versions do not update the about:home home page until you refresh the page (future versions will do this automatically without a refresh) and that is what happens if you use the Back key.
You can install the Keyword Search extension to specify with search engine to use for the location bar and which search engine to use for the about:home page via the Options/Preferences windows of this extension, accessible via the about:addons page.
* Keyword Search: https://addons.mozilla.org/firefox/addon/keyword-search/

Only in Firefox, a button on my web page is disabled after going to a page, then back using the back button.

I have a web application that contains a physicians search page:
http://www.hshsmedicalgroup.com/SearchPhysician.aspx
I do the following:
Select "find a physician"
Type "Smith"
Press "search"
Select Smith entry
Press "back" on browser
"search" button is now disabled
Only happens when you get back using the Back button.
This doesn't happen in I.E. or Chrome.
I see the issue in Firefox 3.6.13, 4.0 and 4.01.
OS: Windows XP, Windows 7 and Mac.

I would suspect a slightly incompatible addon of causing that to happen.
Do you have that problem when running in the Firefox SafeMode? ''A troubleshooting mode.'' 
You can open the Firefox 4.0 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut. Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. 
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.''
If not, see this: 
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When I open Firefox to my home page then go to a secomd page firefox does not remember my home page when I try to go back to my home page by using the back button

When I open up Firefox it goes to my home page, then I surf the web but when I go the the back button it shows my history but not my home page (or the first page I went to).

Do you get the same two tabs when you launch a new window (Command+n) or only at startup?
You may want to check your extensions in case something snuck in. You can review and disable those on the Add-ons page. Either:
* Command+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable.
Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Does that shut down the extra page?

After my update to version 4, the back button now only seems to store the last page I was on rather than the last 10 like it used to before the update. I've scoured the options menu to no avail. How can I get the back button working like it used to?

The back button used to work many times before it would reach the end of its list of pages I had been to recently and became greyed out, but now it will only work once before this happens. Also, the list of pages that pops up when I right click it now only has two entries no matter how many pages I've visited on that tab, the page I am currently on and the page I most recently left. Previous to the installation of the update to version 4 however, the list that appeared when I right clicked on the back button contained up to 10 items.

Try the Firefox SafeMode. 
''A troubleshooting mode, which disables most other Add-ons.''
# You can open the Firefox 4.0 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
# Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. 
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one. 
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

Firefox crashes upon hitting the back button while looking at email in Outlook.

When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

All of a sudden it seems firefox has forgotten where it is all the time. All my bookmarks and rss feeds are gone and a lot of times it forgets my saved usernames and passwords. The back button has ceased functioning as well.

It just started out of the blue, its like it just forgot everything I've done since I downloaded it years ago. Plus the back button doesn't work anymore. It's like it has constant amnesia.

Sounds that some SQLite database files are corrupted.
A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
You can also try to repair the places database with this extension:
*https://addons.mozilla.org/firefox/addon/places-maintenance/
Do you mean names and passwords in the Password Manager or do you mean that you are no longer logged on to (remembered by) websites after closing and restarting Firefox?
There is a difference between remembering the name and password in the Password Manager and a "remember me" check box on a web page to log you in automatically. 
The latter usually involves the creation of a special "remember me" cookie that is stored on your computer and that is send to the server. 
If that "remember me" cookie is removed or gets corrupted or is not send to the server then the server won't remember you anymore and you need to sign in once again. 
*http://kb.mozillazine.org/Cookies

Firefox is treating my shift key like the back button.

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