Firefox is unable to apply an update
Firefox used to update itself without any problems when suddenly a message appeared saying that the update cannot be applied as there may be other Firefox instances running. Which are not. And from that day on I cannot update Firefox anymore.
Yes, it is indeed a corporate provided version. I forgot to mention that. However it never had any issues with applying the updates before and I can't even guess why it suddenly stopped applying updates one day.
Thank you all for the responses.
To "John99": I tried the Help screen, there's no "Check for updates" button because it seems as if the Firefox is stuck on some update what it downloaded but cannot apply. Button is labeled "Apply Update" but pressing that ends up with the same error message. Is there a way to delete that update and force the browser to re-download an update?
To "Waka_Flocka_Flame": I've been thinking about that, I guess the main question is that will such a direct "overwrite" also import the settings and bookmarks?
To "cor-el": I have to admit I haven't yet tried the safe mode option, I will test this as soon as I can. I'll also look about the newer ESR releases, but the question will then be the same as I mentioned to "Waka_Flocka_Flame" - does a direct application of the new version through an installer preserve the data from old browser version, like settings and bookmarks and so on?
Similar Messages
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I am unable to apply my downloaded update. When I try to apply it and restart firefox, it still says 'apply downloaded update now...'. Why can't I apply this update and what do I do about it?
Checked out that link and everything seems to be in order on this machine at this time.
I only have CC installed on this one machine, not even my secondary machine like is permitted. it seems odd that I'm asked to re-accept the Licence Agreement as often as I am. If I had to guess, it's almost every week, if not multiple times some weeks, that all the software will decide I should have to view the licence agreement.
Edit: I've never had any noticeable "errors" activating or anything like that. I just get asked to do it quite frequently.
This activation screen isn't too annoying (it involves clicking one single button), but like I stated earlier, if I'm trying to launch the software by double-clicking on a PSD, AI, PPROJ, AEP, etc... that file will fail to open.
I feel like that's probably not really a bug, but it is frustrating, since I did launch the application with the intent to edit that specific file I tried to open.
Again, something that you guys may consider working on.
Another annoyance is that: agreeing to the licence agreement is a per-application task, so if I see that Licence Agreement dialogue window by opening Photoshop (for example), I know that every other piece of software I have in the suite (Illustrator, Premiere, After Effects, Audition) will be showing me that screen on it's next launch. Probably deliberate for legal purposes that I can't just agree once for the whole suite, but heck, it would save me a lot of minor headaches if it was a unified agreement. -
I am unable to apply my update for Photoshop CS6
I also can no longer update
OSX 10.8.4.latest
CS6 Suite
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | Visit http://www.adobe.com/go/loganalyzer/ for more information
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | START - Installer Session
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:04:430 | [INFO] | | OOBE | DE | | | | 906494 | RIBS version: 7.0.0.108
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | OSX version: 10.8.4
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [Total Timer]
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | CHECK: Single instance running
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | CHECK : Credentials
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Load Deployment File
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | deploymentFile option not given
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | CHECK : Another Native OS installer already running
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Create Required Folders
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Assuming install mode
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Looking up install source path
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Sync Media DB ...
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [Sync Media DB]
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Pre check media db sync
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | End of Pre check media db sync. Exit code: 0
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | :: END TIMER :: [Sync Media DB] took 99 milliseconds (0.099 seconds) DTR = 282.828 KBPS (0.276199 MBPS)
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Ready to initialize session to start with ...
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [CreatePayloadSession]
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
08/16/13 14:02:04:434 | [INFO] | | OOBE | DE | | | | 906494 | Updated source path: /Users/admin/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7
08/16/13 14:02:04:466 | [INFO] | | OOBE | DE | | | | 906494 | Updating media info for: {48BC197D-7053-434D-AF69-9233170D1614}
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | Ignoring original data since install source is local
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | Type: 0, Volume Order: 1, Media Name: AdobeExtensionManager-6.0.7-mul-AdobeUpdate
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | Path: /Users/admin/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7/payloads/ AdobeExtensionManager6.0All-140713200537/AdobeExtensionManager6.0All-140713200537.dmg
08/16/13 14:02:04:467 | [INFO] | | OOBE | DE | | | | 906494 | -------------------- END - Updating Media Sources - END --------------------
08/16/13 14:02:04:472 | [INFO] | | OOBE | DE | | | | 906494 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
08/16/13 14:02:04:472 | [INFO] | | OOBE | DE | | | | 906494 | ----------------- CreatePayloadSession: machine is x86 ---------------
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | ______ Verify Dependency Subscribers ______
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: 0 (0,0)
08/16/13 14:02:05:276 | [INFO] | | OOBE | DE | | | | 906494 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
08/16/13 14:02:05:277 | [INFO] | | OOBE | DE | | | | 906494 | Patch Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} can be applied to product Adobe Extension Manager CS6 6.0.0.0 {83463106-DD1C-4FE5-A61C-DF6715472AD4}
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "installSourcePath" to: /Users/admin/Library/Caches/Adobe/AAMUpdater/AdobeExtensionManagerCS6-6.0/6.0.7
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "mode" to: silent
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "updateManifestPath" to: /Users/admin/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCS6-6.0/6.0.7/6.0.7.xml
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Setting property "workflow" to: updater
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "extensionsOnly" to: 1
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "mode" to: silent
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "patchesOnly" to: 1
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "updateManifestPath" to: /Users/admin/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeExtensionManagerCS6-6.0/6.0.7/6.0.7.xml
08/16/13 14:02:05:534 | [INFO] | | OOBE | DE | | | | 906494 | Overwrite property "workflow" to: updater
08/16/13 14:02:05:535 | [INFO] | | OOBE | DE | | | | 906494 | Found payload actions:
08/16/13 14:02:05:535 | [INFO] | | OOBE | DE | | | | 906494 | Deciding what installer mode to use...
08/16/13 14:02:05:553 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN Setting requested payload actions
08/16/13 14:02:05:553 | [INFO] | | OOBE | DE | | | | 906494 | Value returned on lookup of payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} is: false
08/16/13 14:02:05:553 | [INFO] | | OOBE | DE | | | | 906494 | Action string for Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} is install
08/16/13 14:02:05:554 | [INFO] | | OOBE | DE | | | | 906494 | END Setting requested payload actions
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | Collected advanced path check information for INSTALLDIR
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is a well-formed path
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is not the root path
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is on a local volume
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is on a writable volume
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR is not on a case sensitive volume
08/16/13 14:02:05:556 | [INFO] | | OOBE | DE | | | | 906494 | INSTALLDIR passed path basic path validation: /Applications
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Unordered operations
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Unordered operations
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Ordered operations
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:774 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Ordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Payloads passed preflight validation.
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Call PreSession Custom Hook
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Unordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Unordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | BEGIN InstallOperationsQueue Ordered operations
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: with operation install
08/16/13 14:02:05:801 | [INFO] | | OOBE | DE | | | | 906494 | END InstallOperationsQueue Ordered operations
08/16/13 14:02:06:008 | [INFO] | | OOBE | DE | | | | 906494 | Calling the custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}
08/16/13 14:02:06:008 | [INFO] | | OOBE | DE | | | | 906494 | ::START TIMER:: [Payload Operation :{48BC197D-7053-434D-AF69-9233170D1614}]
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | Installer Operation: PayloadInstaller
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:06:010 | [INFO] | | OOBE | DE | | | | 906531 | Request to install payload
08/16/13 14:02:06:021 | [INFO] | | OOBE | DE | | | | 906531 | Payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
08/16/13 14:02:07:320 | [INFO] | | OOBE | DE | | | | 906531 | CustomizedPatch property not found in database
08/16/13 14:02:07:320 | [INFO] | | OOBE | DE | | | | 906531 | Beginning installation for payload at /private/tmp/.tempdirTiFIOAwv/Install.db
08/16/13 14:02:07:433 | [INFO] | | OOBE | DE | | | | 906531 | Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 5)
08/16/13 14:02:07:677 | [INFO] | | OOBE | DE | | | | 906531 | Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)
08/16/13 14:02:07:677 | [ERROR] | | OOBE | DE | | | | 906531 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib")(Seq 7)
08/16/13 14:02:07:677 | [WARN] | | OOBE | DE | | | | 906531 | DW063: Command ARKPatchCommand failed.(Seq 7)
08/16/13 14:02:07:678 | [INFO] | | OOBE | DE | | | | 906531 | Completing installation for payload at /private/tmp/.tempdirTiFIOAwv/Install.db
08/16/13 14:02:08:024 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:08:024 | [INFO] | | OOBE | DE | | | | 906494 | :: END TIMER :: [Payload Operation :{48BC197D-7053-434D-AF69-9233170D1614}] took 2016 milliseconds (2.016 seconds) DTR = 3569.44 KBPS (3.48579 MBPS)
08/16/13 14:02:08:086 | [INFO] | | OOBE | DE | | | | 906494 | User specified overrideFile:
08/16/13 14:02:08:088 | [INFO] | | OOBE | DE | | | | 906494 | The csu inventory was not updated for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}, value of local var is -1
08/16/13 14:02:08:088 | [INFO] | | OOBE | DE | | | | 906494 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614}
08/16/13 14:02:08:883 | [INFO] | | OOBE | DE | | | | 906494 | No operation. We're done:
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Total components installed: 0
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Total components repaired: 0
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Total components removed: 0
08/16/13 14:02:10:888 | [WARN] | | OOBE | DE | | | | 906494 | DW050: The following payload errors were found during install:
08/16/13 14:02:10:888 | [WARN] | | OOBE | DE | | | | 906494 | DW050: - Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All: Install failed
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | Call PostSession Custom Hook
08/16/13 14:02:10:888 | [INFO] | | OOBE | DE | | | | 906494 | :: END TIMER :: [Total Timer] took 7307 milliseconds (7.307 seconds) DTR = 990.831 KBPS (0.967608 MBPS)
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | -------------------------------------- Summary --------------------------------------
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | - 0 fatal error(s), 1 error(s)
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | OSX version: 10.8.4
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 |
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | ----------- Payload: Adobe Extension Manager CS6_6.0.7_AdobeExtensionManager6.0All 6.0.7.0 {48BC197D-7053-434D-AF69-9233170D1614} -----------
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | ERROR: DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib")(Seq 7)
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 |
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | Please search the above error string(s) to find when the error occurred.
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | These errors resulted in installer Exit Code mentioned below.
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | -------------------------------------------------------------------------------------
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 |
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | Exit Code: 7 - Unable to complete Silent workflow.
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | Please see specific errors for troubleshooting. For example, ERROR: DF019 ...
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | END - Installer Session
08/16/13 14:02:11:890 | [INFO] | | OOBE | DE | | | | 906494 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*Tasc_redleader which update exactly are you trying to apply? Your screen shot indicates an update to Photoshop CS6 but your installation log appears to be for Extension Manager CS6.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review and interpret your installation log files. -
GPO applied for firefox but unable to view setting in firefox
Hi Team,
I have applied some configuration setting for Firefox via GPO and Firefox admin template 0.9.2. GPO is applied successfully and even i can see the setting in registry as well as in GP. But Firefox is unable to change the same or not able to view these settings in FirefoxHello,
As per the GPO link, this is a two step process
#You use [http://sourceforge.net/projects/firefoxadm/ FirefoxADM] to build the registry keys that can be deployed using AD and GPO to all the end-user computers
#Use the [https://addons.mozilla.org/en-US/firefox/addon/gpo-for-firefox/ GPO for Firefox] to read these registry keys and convert them into Firefox preferences
So, based on what you are saying, the first is happening - the registry keys are getting updated on the destination computer, but the second is failing. Is that the issue?
Thank you -
I restarted my Firefox this morning and it automatically updated to version 9.0.1. Since that update, I am unable to open Firefox. When I try to open it (and this is on a Mac), it does not respond and freezes with a white screen, the tab says "connecting...," and there are no bookmarks or anything showing on the browser. It does not respond at all - I cannot even click into the navigation to change any of the preferences. Please, someone help! Not having Firefox is killing me!
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls -
Receiving error message: "Firefox is unable to determine if there is an update available".
I am running Firefox 31.0 on Mac OS X 10.6.8. I have it set to automatically check for updates, but not to automatically install them. Lately, I keep getting the error message "Update Failed" & "Firefox is unable to determine if there is an update available". But when I check manually, I get the message "Firefox is up-to-date". Any ideas on why it can no longer determine its update status?
Sometimes, the situation with complicated programs is;
Updating is fine, but sometimes the coding goes Gaa-Gaa. if
its update on update on update''' . . . . . .'''
So, every once in a while, instead of doing an update,
download the full installer. This should clean out the Gaa-Gaa.
If not, save the installer somewhere, remove the old program,
then use the installer.
Happy Computing. -
I am being prompted to download the update to a new version of Firefox. When I click on download, I receive a window to save the file. I save the file instead of canceling. After the download has been saved, my version of Firefox still has not been update. How do I apply the update?
Thanks Alex, but sadly I already tried that. Neither .docx or .xlsx files show up in the content list. They both show as a Chrome HTML document so changing how Firefox addresses those doesn't help since it thinks its the same type of file. I don't think I can manually add files into the "Content Type" left side nav.
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When firefox checking for updates and updates found but due to proxy restrictions it unable to download the updates then it continue trying to download that and this time it creating problem on executing javascript and raising errors.
What are the error messages you are seeing?
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Applied an update to an app that records blood pressure. Am unable to retrieve previously stored info. When following directions in update, I cannot "add" data to import because message states data are stored elsewhere, and I cannot find where. Help?
You'll have to contact the app developer for help with this.
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Can't update camera raw: "Unable to apply updates"
Can't update camera raw: "Unable to apply updates You are already running Adobe Application Manager. Please close all instances of Adobe Application Manager before applying updates." The only instance of AAM that is running is the one that opens automatically when I click "Updates" in the PS 6 Help menu.
What's your OS ?
Check in Task Manager (Windows) or Activity Monitor (Mac) if there is any instance of AAM running. -
I clicked on Help about Firefox. It immediately displays Firefox Yahoo edition 1.8 and begins downloading a 2.8mb file and then displays an update button.
When you click on the update button another window opens up which says "we strongly recommend applying the update as soon as possible" It displays a "back", "next" and "cancel" button.
When I click on the "next" button it begins displaying "connecting to server" with bars scrolling across the screen. The problem is that it just sits there doing the scrolling and never finishes anything.Remove the files in the updates and updates\0 folder.<br />
You may need to delete active-update.xml and updates.xml as well if present.
XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
If you have problems with updating then best is to download the full version and uninstall the currently installed version.<br />
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
When turning on the computer, I am advised that an update to Firefox is available and it is highly recommended that I update.
But trying to apply an update to Firefox, new window says 'connecto the update server..' but it never connects.Hello jwmoss, If there is an issue with update or permissions the better and easiest way is to download and install firefox:
1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html
2. '''''Trash''''' the current Firefox application to do a clean install.
3. Install the version that you have downloaded.
Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data.
see also: [https://support.mozilla.org/en-US/kb/install-firefox-mac?redirectlocale=en-US&redirectslug=Installing+Firefox+on+Mac#os=mac&browser=fx18 Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem. -
I run 3.6.13, yet Help - Apply Downloaded Update wants me to restart for 'Update: Firefox 3.6.11'
I run version 3.6.13 via Help->About...
However in the help drop down, "Apply Downloaded Update" is active and selecting it wants me to update to 3.6.11
See http://i.imgur.com/PcoTQ.png
How can I remove this downloaded update? And/or make firefox not think it wants to apply an older update?
I run Win7, using a non-admin account. When I get firefox updates, normally I just close firefox then launch it as administrator so it can update. Not sure if that affects anything.Please see this article for instructions on how to solve your problem: [[Updates reported when running newest version]]
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I was applying an update to an add-on when firefox locked period
i was applying an update to an add-on when firefox locked, i cannot open, close nor delete firefox....when i click on firefox my mouse is shadowed by a blue clockwise circle that will not go away unless i reboot my computer....the mouse circle only appears when i click to open firefox
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you. -
Everyday when I open Firefox a msg comes on the screen that says "It is strongly recommended that you apply this update for Firefox ASAP. When I try to install, it will not connect to the connecting server so it just clocks forever.
See:
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.
XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
If you have problems with updating then easiest is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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