Firefox isn't working, internet explorer isn't working, google chrome is working. why? how do I restore firefox to also work?

As of this morning, FF and IE aren't working (unable to pull up google, my email server, etc.). The only browser working is google chrome, which is fine but I would like the others to work also.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Similar Messages

  • Ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?

    ipod touch cannot be updated or restored. getting a pop up which says 'the device isn't eligible for the requested build'. How do i restore?

    Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

  • I play scrabble on Lexulus, when using firefox my current game board is not displayed, however, when I use internet explorer , the board is displayed. Any idea why?

    I play scrabble with a friend on Lexulus, when she has made a play
    I get an e-mail on AOL with a link to Lexulus. That link takes me to the site and the game but the board doesn't show. On internet explorer it does.

    I should have explained further. The game opens in a new window over to the upper left of my screen, leaving the original page underneath. I tried minimizing it so that I could get to my toolbar and did the View > Zoom > Reset. This has no effect. The lower portion of the game is still not showing. Using other browsers the window or frame of the game is much larger, therefore everything shows.

  • A page on a website which opens fine in Internet Explorer does not display accurately in Firfox...how can I fix this?

    I usually only use Firefox and don't compare screens between Internet Explorer and Firefox. However I was working on a website I am developing with a friend in Seattle and she sent me a trial and the pages don't fit on the screen right, for instance there is a return mail form that runs out of its box and leaves off the bottom of the page. She was having no trouble opening it on her computer (even in Firefox). It opens easily and correctly on my wife's computer in Internet Explorer, as it does on my computer. It is only in Firefox on my computer that it opens wrong. Also, and perhaps it is not related, opening videos in Firefox on my computer takes a long time when they open isntantly on my wife's computer in IE. I have more ready memory, more RAM and more graphics software on my computer than she does. Why should this be happening only in Firefox? I was so happy not using Internet Explorer any longer.
    I have attached a link to a page that I am having trouble with. It is not the only one. My screen does not show me the bottom of the response form where I can submit the form. It only shows half of the image verification code and no place to submit. I bet when you open it up you will see the whole screen.

    I am also having problems with a site I am building. No matter what websafe font I use it displays as New Times Roman in FireFox. The correct fonts show in both IE9 and Chrome.
    In addition, text shifts in FireFox. I have to position other text objects farther and farther apart as I go down the page or they start to overlap. Nav buttons and other images also have to be positioned in the wrong place for them to be in the correct place when the page is opened in FireFox. FireFox should display pages correctly by default. I can't expect th average user to have to tweek his/her settings to display my site.
    I have been recommending FireFox on my website as the best browser. I might have to change that and abandon FireFox myself.

  • Internet Explorer is my default browser when I open iCal, how can I change it since it is always crashing?

    I have ical pinned to my task bar, but when it opens, it opens in internet explorer.  This is really annoying since it is always crashing and never loads properly.  I use Chrome mostly, but also Firefox as a backup.  If there is any way to change this, please let me know.

    Hopefully this support article is what you need:
    http://support.mozilla.com/en-US/kb/How+to+set+the+home+page

  • Upgrade of fierfox and internet explorer Bing showed up what is it? and how do I get rid of it?

    How did the program bing show up and how can I get rid of it
    == when upgrading internet explore and firefox

    To be honest when I first got it, I thought I broke that hole . . . see I assumed it was a button to eject the CD slot, and I managed to either push it in deep enough, or smash it off. . .. .  I once got a tooth pick and fiddled around in there in atempt to find something. . .. 

  • The link to deleting temporary internet files found under the Tools tab has disappeared. How do I restore this link?

    The link to deleting temporary internet files, cookies, etc. has disappeared from the Tools tab. How do I restore this link?

    https://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history#w_how-do-i-clear-my-history
    Also Firefox uses a Cache and not IE's temporary internet files.
    edit: fixed a autocorrected word by PlayBook that I missed.

  • When I go to a website, I get a menu of the website (a list down the left-hand side of the page) rather than the home page itself. Using internet explorer, I get to the home page. Why not on Firefox? It just started happening recently

    I updated firefox a couple weeks ago, but updating has never caused this problem.
    I installed a program to help the computer run more efficiently, called "Fix-it Essentials," and that may have caused the problem, though it didn't for the first couple weeks I used it.
    So I still can't get to the homepage of many websites and navigate as I want to.

    Simple really. The first 3 articles have steps in them, but not in this order.
    #First, with Firefox closed, remove the toolbars from Windows ''Start > Settings > Control Panel > Add or Remove Programs''. After the window populates, look for the Toolbars; if there, click on them and click on the button to the right of it that says "Remove". Then restart your system ''Start > Shut down > Restart''
    #*Article --> http://kb.mozillazine.org/Uninstalling_toolbars#Uninstalling_via_Windows_Control_Panel
    #Second, start Firefox and check in Firefox Add-ons: '''''Add-ons > Extensions'''''. Look for Yahoo Toolbar or Babylon and try to remove by clicking "Remove" or "Disable".
    #*Article --> http://support.mozilla.com/en-US/kb/Uninstalling+add-ons <u>and</u> http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on
    #Restart Firefox by exiting (''Firefox button > Exit'' or ''File > Exit''), wait a few seconds (10-30), then click the Firefox desktop icon to start Firefox and test to see if the problem is resolved.
    The last 3 articles are for other steps to take if the above does not work to solve your problem.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

  • I failed to Confirm Security Exception for a site confirmed to be trusted, but apparently only supported by Internet Explorer, and am now barred from the site, so how do I access it?

    I have been successfully accessing a secure site using a Citrix plugin. The security certificate for the site was renewed on 17 September and is valid, but is apparently supported by Explorer. When I accessed it today, Firefox reported it as Insecure. I attempted to bypass the Firefox block, but must have failed to Confirm Security Exception, so that my access is now denied as I 'have said this is not a trusted site' (error 183). Is there any way I can now access the site.

    Thank you for your reply.
    My problem isn't removing my log-in name and password for a site.
    The problem is I already had the log-in name and password saved by FF, but I was required by the site to change the password. FF did not recognize that it had changed and refuses to prompt me to save the new password.
    After several attempts to force the prompt, I deleted the site from the Saved Password list, hoping that the next time I entered my log-in name and password on that site FF would ask if I wanted to save both. That did not happen even after exiting FF and relaunching it.
    So, right now FF will not save my log-in name and password for a site that it used track for me. Given the complexity of the new password, I really do not want to manually enter it every time I use the site.
    Regards.

  • When I print out Yahoo! Finance web page, the interactive chart (Flash Player 10) part is printed blank. Internet Explorer can print the same page, no problem. How can I print it correctly?

    I cannot print out Flash Player 10's interactive chart in FireFox.
    IE can print the same page.
    http://finance.yahoo.com/echarts?s=C+Interactive#chart1:symbol=c;range=5y;indicator=volume;charttype=line;crosshair=on;ohlcvalues=0;logscale=on;source=undefined
    My boss told me that he doesn't like Microsoft, so I must find a solution.

    I did not have the HP printer software for Mac OSX installed properly. Once installed the problem went away.

  • Every time i try to download the new itunes the download window wont pop up, and it says internet explorer is not responding and catalyst control is down, how do i get it to download?

    can you help with my question?

    Hi Mark ohara,
    Welcome to the Support Communities!
    The following articles will help you with your Apple ID verification:
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    Click on My Apple ID to access and edit your account.  You will be prompted to verify your email address.
    Apple ID: Associating and verifying email addresses with your Apple ID
    http://support.apple.com/kb/he68
    I hope this information helps ....
    Have a great day!
    - Judy

  • Flash and Silverlight don't work at all in Beta 34.0, when Internet Explorer properly works with these; happened immediately with update to Beta 34.0.

    Hello!
    Immediately upon updating to Beta 34.0, Silverlight and Flash, completely stopped working in Firefox. I am running Vista Home Premium, Service Pack 2.
    They work fine in Internet Explorer.
    This happens in any website I go to.
    For example, I can go to Youtube, and the page will show a black box where the video should be, but there are no play controls, or any way to enable the video. Clicking within the black box does nothing.
    On the music play site, Grooveshark, the site does not recognize Flash as being installed at all. (If you don't have Flash installed, this site pops up a message every time. Grooveshark correctly recognizes that Internet Explorer has Flash installed.)
    I updated the Flash plugin to the current version, which also did nothing.
    I have not reinstalled Firefox, or done a System Restore, yet.
    I just bought a new computer that I was going to migrate to, and retire this computer, so I was not going to do heroic efforts to fix this. I was reporting this more on the order of a bug report.
    Thanks.
    Karl

    This happened to me as well with Windows 7 32 bit (which I did as as upgrade from Vista Home Premium - if that might foul things up a bit) and affects Firefox 34.1 and IE. I did a system restore which took me back to Firefox 33 and Flash was fine. Later in the day Firefox updated back to 34.1 and I lost Flash again.

  • I can not get the flash player plug in to work with Internet Explorer

    I can not get the flash player plug in to work with Internet Explorer

    Zoltan71 wrote:
    I just bought this computer. My Internet Explorer is version 11.0.1
    I have the box checked to Install new version automatically, but it has not done any upgrading.
    I can't get the computer to update anything as far as I can see.
    The flash plug in does work with the Crome browser but it will not work with Internet explorer.
    I looked in the manage add-ons and it says enabled.
    I also went into the safety tab and deselected
    Active X filtering.
    Restarted and still does not work.
    I need help.....
    Chrome uses a different and separate plug-in.
    There are things about IE you need to know, especially 11. Specifically:
    "User-Agent Strings"
    That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.
    Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.
    The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11. YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. Facebook can't do that, because HTML5 doesn't apply to games... only video.
    Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.
    They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.
    I'm not big on "pretending" so I recommend actually using another browser.
    Firefox (from Mozilla)
    Opera (from Opera)
    Safari (from Apple)
    Chrome (from Google)
    ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

  • Unable to install Firefox as my default browser over Internet Explorer.

    Presently using Internet Explorer as default browser.I followed intructions given under "How to make Firefox the default bowser." Under the tools bar I only have the internet options rather than the options given under the instructons for the above article. My computer is a HP Pavillion P6000 Model # P6523w. It's running on Windows Ultimate.

    See:
    *http://support.mozilla.com/en-US/kb/How+to+make+Firefox+the+default+browser
    *https://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+work
    *http://kb.mozillazine.org/Setting_Your_Default_Browser#Setting_default_browser_manually

  • COM Surrogate stops working When printing in Internet Explorer 10

    Some info about the setup
    Virtual Server
    WIndows server 2008 R2 Standard
    Terminal server
    64 Bit
    Internet Explorer 10.0.9200.16618
    Problem detail from Reliability Monitor
    i.imgur.com/fN1yFxA
    The problem only occurs for some users, other users on the terminal server are able to print.
    Printing in Google Crome works just fine.
    I've tried to disable all "add-ons" in internet explorer
    I've disabled Data Execution Protection for "C:\Windows\SysWOW64\dllhost.exe"
    I've also tried to add "C:\Windows\System32\dllhost.exe" got an error about 64bit 

    FOUND A WORKING SOLUTION TO INTERNET EXPLORER 11's COM Surrogate Error
    Problem: My Windows 7 x86 (32bit) Virtual Instance on Parallels was having issues with launching Internet Explorer 11, either after an upgrade from 10 or when I had accidentally uninstalled then reinstalled my Parallels Display Adapter from the Device Manager.
    And since one of my work websites rely and are only compatible with Internet Explorer, this was driving me NUTS. Every time I would launch Internet Explorer, I would get bombarded with a series of COM Surrogate errors that would never stop until I had end
    tasked everything via Task Manager and/or restarted the virtual machine.
    Diagnosis: After attempting all the available solutions on the internet..: Updating Windows 7/8 Codecs, Adding Data Execution Prevention (DEP) entries for both COM Surrogate and Windows Host Process for my x86 Windows 7, and attempting to find a way to downgrade
    Internet Explorer 11 (nearly impossible).
    HERE IS THE SOLUTION that worked for me:
    1. Hit Windows + R (Run) and launch "inetcpl.cpl" (Internet Explorer Settings)
    2. Go to the Advanced Tab, and Click "Reset..."
    3. Check "Delete Personal Settings" and click Reset
    Enjoy :)
    --Will.

  • Internet Explorer 10 not working with EBS 12

    Good Day,
    Am working on
    Oracle Application 12.1.3
    Oracle Database 11.2.0.3
    Java Version "1.6.0_20"
    When i try to Open any form in the Application with IE 10 it's not open and i cannot see the responsibility "unidentified" status
    Thanks

    Hi,
    Click on Compatability View on the address bar, and restart browser and check.
    Please see:
    KentW Limited &amp;raquo; Internet Explorer 10
    Oracle E-Business Suite R12 Internet explorer 10 &amp;ldquo;unidentified&amp;rdquo; &amp;laquo; Duh! Microsoft did it ag…
    Also see:
    Recommended Browsers for Oracle E-Business Suite Release 12 (Doc ID 389422.1)
    Thanks &
    Best Regards,

Maybe you are looking for