Firefox issues since last upgrade - says xp - yet windows 7 ? won't run

ever since last update - unable to open tabs, loading - hanging up - un-installed & re-installed - still same issues - also did the re-set - no help - when i went to download AGAIN to save file - defaulting - saying XP -Firefox - I have Windows 7 - never XP - so- not my computer - browser has glitch - anyone else?
Since I not computer "friendly" had -person that is do all the work -
so- unable to use firefox for mail, facebook, cannot open multiple tabs, hangs up & continues to be running even when task is ended, ...any fixes for this?
I do not understand any of the troubleshoot info ..fyi.

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

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