Firefox keep crashes when startup

Crash ID: bp-f0c9391a-d752-4d8a-9c33-82dae2141217
Crash Report Detail:
AvailablePageFile: 5398302720
AvailablePhysicalMemory: 4969009152
AvailableVirtualMemory: 4030500864
BIOS_Manufacturer: LENOVO
BlockedDllList:
BreakpadReserveAddress: 54788096
BreakpadReserveSize: 41943040
BuildID: 20141126041045
CrashTime: 1418789006
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1418785153
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 912
StartupTime: 1418789003
SystemMemoryUsePercentage: 41
Throttleable: 1
TotalPageFile: 9780613120
TotalPhysicalMemory: 8438435840
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 34.0.5
Winsock_LSP: FunAccelerator over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
FunAccelerator over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Users\Public\FunAcce\FunAcce.dll
FunAccelerator over [MSAFD Tcpip [RAW/IP]] : 2 : 3 :
XunLei Net Monitor TCP/IP [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
XunLei Net Monitor UDP/IP [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Program Files (x86)\Common Files\Thunder Network\NetMon\net_monitor2.0.2.9.dll
XunLei Net Monitor RAW/IP [MSAFD Tcpip [RAW/IP]] : 2 : 3 :
XunLei Net Monitor : 2 : 3 : C:\Program Files (x86)\Common Files\Thunder Network\NetMon\net_monitor2.0.2.9.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
FunAccelerator : 2 : 0 :
This report also contains technical information about the state of the application when it crashed.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Similar Messages

Firefox keeps crashing when I try to launch it. I uninstalled the program, but now when I try to download it from your website the download freezes with 1 second left. This has happened several times.

firefox keeps crashing when I try to launch it. I uninstalled the program, but now when I try to download it from your website the download freezes with 1 second left. This has happened several times.

Hello Deb,
Something fishy going on with those particular files. But without looking at them directly I couldn't say what. Usually in a case like this the problem is some of the metadata that is attached to the file. Where did these files come from? A camera, a scanner, the internet?
An explanation about the Watched Folder function: It looks for changes to a folder, not just automatically grabbing whatever files are in it. Generally, you want to select an empty folder as a Watch Folder. Once this has been set up, as you add files to this folder they will be imported into the Organizer. If you start with a folder full of images, those will be ignored, any new items will be added.
-Brett

Firefox keeps crashing when I search something up on Google

Firefox keeps crashing when I search something up on Google. The homepage for Google works fine but once I search for anything, the program just freezes. Whats wrong? I am running the new Firefox 4.0, Windows 7 64-bit. This problem never happened with Firefox 3.6

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Firefox keeps crashing when I attach or right click photos.

When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.

Please update to the current Firefox 36 release.
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version.
*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 34 version that you currently run is no longer supported with security updates.
*It is important to update Firefox and add-ons to the latest version to get all security fixes.
You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/

My firefox keeps crashing when i start it up

hi there
i have a laptop which is running windows vista basic. before my mozilla firefox was running ok.
now it does not work. i did uninstall and install again. it still does not work. when ever i try to start it i get a windows message saying firefox has stopped working.
i clicked on the problem details which is below
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 22.0.0.4917
Application Timestamp: 51c06b1b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 0005a192
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: bfef
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: bfef
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
can you please help
thanks
gursharan

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Why does Firefox keep crashing when I use it on my Dell Precision computer w/XP operating system?

Well, this is embarrassing.
Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
You can try:
Removing one or more tabs that you think may be causing the problem
Starting an entirely new browsing session

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing when I use Adobe Flash Player 11.8.800.168

These are my last 5 crash reports
bp-63b725ef-a8d5-415f-ad2b-a6d812130913 9/13/20139:49 AM
2d653707-3fd0-44f2-b0bd-4ceb9e974806 9/13/20139:49 AM
62b182c9-5b6e-4490-89b1-f9b289c7fd34 9/13/20139:49 AM
4dfaac66-3a7f-4701-aaea-8a81eff22e97 9/13/20139:49
AM4d31cb8c-8b2d-4bdb-ab2f-0abb86419cb4 9/13/20139:48 AM

hello Guido077, does it make a difference when you keep the real plugins disabled under ''firefox > addons >plugins''?
please also [https://www.mozilla.org/firefox/update/ update firefox to the latest version] as soon as possible and keep your [https://www.mozilla.org/en-US/plugincheck/ plugins on the latest level] too...

Firefox keeps crashing apon startup and unable to send crash report

Last night I was browsing the web and ended up having 300+ tabs opened, FIrefox started to slow tremendously and stopped responding a couple of times. Was given the option to close Firefox from the popup window and choose to close Firefox, unfortunately when I tried to open Firefox again it crashed and gave me the crash reporter and when I tried to submit the report the report it encountered a problem and is unable to send the report. I've run Firefox in safe mode and is working fine but when I try to restart with add-ons disabled its still crashes and unable to send report.

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:blank" to the target field.
Try to delete the sessionstore.js file in the Firefox profile folder to prevent restoring the crashed session.
*C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
*http://kb.mozillazine.org/Profile_folder_-_Firefox
The "AppData" folder in Windows Vista and later Window 7+ versions and the "Application Data" folder in XP/Win2K are hidden folders.
*http://kb.mozillazine.org/Show_hidden_files_and_folders

Firefox keeps crashing on startup, how can I fix it? I've already uninstalled it and reinstalled it, same problem.

It doesn't even load the window. It just says that it crashed and gives me this:
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 31.0.0.5310
Application Timestamp: 53c75e72
Fault Module Name: nsib.dll
Fault Module Version: 5.1.3.1
Fault Module Timestamp: 53f5c0ba
Exception Offset: 00135fe0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Help

A "BEX" error often indicates there is a malware process trying to inject itself into Firefox in an inappropriate way, so Windows shuts it down to protect you.
When I search for information on nsib.dll, it's inconclusive. For example: [https://www.virustotal.com/en-gb/file/7739cad2495359a139ef31062f54d683ce549bc4d7cca13f8d1cdaca86b3474d/analysis/ VirusTotal analysis].
Assuming it is a bad add-on, I suggest starting here:
Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
You can "mop up" remaining issues with the scanning/cleaning tools suggested in this support article: [[Troubleshoot Firefox issues caused by malware]].
Finally, start Firefox in its Safe Mode by holding down the Shift key when double-clicking the Firefox shortcut/icon. In the small dialog that should appear, choose "Start in Safe Mode"
Then open the '''Add-ons page''' using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Does that clear it up?

Firefox keeps crashing when I use its search engine

every time I use the bing search engine add-on i get a ....(not responding) message then have to close and restore.
Its becoming really aggravating

hello Guido077, does it make a difference when you keep the real plugins disabled under ''firefox > addons >plugins''?
please also [https://www.mozilla.org/firefox/update/ update firefox to the latest version] as soon as possible and keep your [https://www.mozilla.org/en-US/plugincheck/ plugins on the latest level] too...

Firefox keeps crashing when I go to a gaming site Winster, does it every time. I've filed reports and nothing seems to be fixed. I did whatever search firefox asked to determine the problem but there is no "help" for it. HELP PLEASE!

I can be on the gaming site anywhere to a few mins to a few hours but in the end it ALWAYS crashes. I don't have any problems playing on other gaming sites, so not sure as to why I would only crash on this one.

Back up your bookmarks by exporting them to an external file. Also if uninstalling do not use the option to clear your personal data.
I seem to recall it is the AVG safe search that has occaisionally been associated with problems in firefox, try disabling or removing that feature.

Firefox keeps crashing on startup

Whenever I try to open Firefox, it brings up a Crash Report notice, and if I click Restart Firefox, whether or not I submit the crash report, it only brings up another Crash Report Notice. I tried to fix the issue, but all of the suggested fixes (updating, safe mode) require Firefox to open, and I have not been able to complete them.

Your crashreport: 
https://crash-stats.mozilla.com/report/index/bp-cd5cb911-5810-47a3-9022-ad37a2111213 
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ] 
This crash is caused by a broken installation, an update or a system restore went wrong. Please reinstall Firefox using the downloadable installer.

My adobe falsh plsyer keeps crashing when trying to play Farmville on Facebook. I have tried uninstall & re-install & everything else Firefox suggests. It is very frustrating.

It keeps crashing when I try to play farmville on Facebook. I have tried uninstall & re-install, and everything else that is suggested. My shockwave player is uptodate. I am very frustrated and would appreciate this problem being corrected as soon as possible. I like the Firefox browser otherwise.

It keeps crashing when I try to play farmville on Facebook. I have tried uninstall & re-install, and everything else that is suggested. My shockwave player is uptodate. I am very frustrated and would appreciate this problem being corrected as soon as possible. I like the Firefox browser otherwise.

The new FireFox, crashes every hour or so, then keeps crashing when I try restart it. Only restarting my computer helps, but then it will crash again. 90% of the time, there is a problem sending crash report(s).

Since I downloading the new FireFox, it crashes every hour or so, then will keep crashing when I try restart it. Only restarting my computer helps, but then it will crash again. 90% of the time, when sending crash report(s), a mesage that there was a problem sending it appears. Please fix the problem and/or tell me what I can do.

I found the solution here, it's really works!
I'm glad I found this site.
http://ituneserrorfix.blogspot.com/2013/11/how-to-fix-error-4013.html

Just updated to the newest version of Firefox and it keeps crashing when I open the browser. I tried opening it with add-ons disabled and it still keeps crashing. Crash ID: bp-03b36d11-304e-4f80-ab9e-79b7f2111223

I just updated to the newest version of firefox for my mac laptop. It keeps crashing when I open the browser and does so even in safe mode. Laptop is about two years old. Might it be an issue with the OS? I have not updated to Leopard yet.

It seems that the problem is related to fonts.
(1) How were you updating your operating system ?
If you use *_Software Update_*, hurry up, download and apply the combo updater available from :
http://support.apple.com/kb/DL1361
but CAUTION, this update introduce a serious problem with some fonts. At this time the only workaround available is to reinstall 10.6 tyhen apply the combo updater 10.6.6 available from :
http://support.apple.com/kb/dl1349
(2) if you didn't used *_Software Update_*, run a maintenance tool like the free MAINTENANCE available from :
http://www.titanium.free.fr/index_us.html
Apply it to clear caches files, mainly those dedicated to fonts.
It would be also a good idea to check the health of your fonts with FontBook.
Yvan KOENIG (VALLAURIS, France) vendredi 1 avril 2011 21:25:39

Firefox keep crashes when startup

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