Firefox keeps crashing, and I think it might be virus-related.

I had a nasty virus about a month ago, but after running a couple antivirus programs, it seemed to be gone for good. One of the problems it caused was that it caused Firefox to crash when i had several tabs/windows open at once. But even though the virus is gone, this still happens. I've uninstalled and reinstalled FF several times, keep up-to-date with the newest version, etc. Nevertheless, the problem persists.
Here are some of my crash reports:
http://crash-stats.mozilla.com/report/index/bp-f09713ac-973c-43b7-bae4-3450a2110820
http://crash-stats.mozilla.com/report/index/bp-cf6c17f1-dff3-42c3-83ab-7568a2110820
http://crash-stats.mozilla.com/report/index/bp-cabecefd-89d9-448d-b800-fc8d62110820
http://crash-stats.mozilla.com/report/index/bp-0d71b43b-8c08-4c6a-abab-bb0fc2110820
http://crash-stats.mozilla.com/report/index/bp-902a3ba8-5616-45e7-81d0-521032110819
http://crash-stats.mozilla.com/report/index/bp-74d29834-6385-48b8-a6a7-7ea952110819
http://crash-stats.mozilla.com/report/index/bp-7a0fa0ce-fd02-40b9-9f13-56b0b2110817
http://crash-stats.mozilla.com/report/index/bp-7a0fa0ce-fd02-40b9-9f13-56b0b2110817
http://crash-stats.mozilla.com/report/index/bp-0ba50add-7c8e-4a2e-853a-f57872110815
Any help would be greatly appreciated. Thanks for reading!

Similar Messages

Firefox keeps crashing and keep getting do not trust all sites on firefox

Firefox keeps crashing and I keep getting this
This Connection is Untrusted
You have asked Firefox to connect securely to www.mozilla.org, but we can't confirm that your connection is secure.
Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?
If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. 
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

My firefox keeps crashing and I dont know what to do?

My firefox web browser keeps crashing and it just doesnt turn on. It crashes when i try to turn it on. It dosent work in Safety mode or after reseting it. I have uninstalled and installed it, it worked once but now it is crashing again.

Hello filipstanislawski, can you open firefox and paste the crash Report ID ? , if yes see how to do that : [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash Get help fixing this crash]
'''''definitely''''' see :
https://support.mozilla.org/en-US/questions/946561
https://support.mozilla.org/en-US/questions/946667
thank you

The newest version of firefox keeps crashing, and freezing. I can't figure out why.

I downloaded the latest version and suddenly it keeps crashing and freezing on me. Now I can't get it to load at all.

You can use one of these to start Firefox in Safe mode:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
If you can start Firefox in Safe mode then try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox then see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

My firefox keep crashing and freezing ever since i upgraded

Hello,
Ever since i upgraded to firefox 6 it keep freezing and crashing about every 10 to 20 mins.
It does not matter what website i am on it just keeps doing it.
I have no addons and no themes.
I hope someone can fix my problem as i am thinking very hard to move to a different browser.
I have internet explora on my laptop and it dont freeze and dont crash.
I love firefox but i want this issue fixed.
Many thanks
christian

Yeah same here. I dont know why it keep happening but its not fair and its really getting on my nervers. If it keeps happing i might change my browser i dont want to as i like firefox but if it does keep happening and no one fixs this then bye firefox.

Firefox keeps crashing and freezing

I am using Windows 8.1. Firefox either crashes or freezes multiple times/day.
Here are my crash reports:
bp-18337875-8976-461a-918a-59d732150331 3/31/2015 2:56 PM
bp-19e8ab81-f42b-4974-bf1b-a1dc62150331 3/31/2015 11:07 AM
bp-aeeca8d5-ce92-4ed9-b845-79f2b2150330 3/29/2015 11:47 PM
bp-f382c1ed-f6c1-482e-994f-621822150329 3/29/2015 7:12 PM
bp-479e7f78-7a5f-4081-bc05-b3f6d2150329 3/28/2015 8:11 PM
bp-4441afd7-d529-494b-b919-ebb7c2150328 3/28/2015 6:35 PM
bp-2e054407-4708-4cc0-9135-8beaf2150328 3/28/2015 12:47 PM
bp-9a402d4e-1bf0-42d1-975c-31e2e2150328 3/27/2015 8:36 PM
bp-4a6427f7-f9d8-44a3-9f51-3f3962150328 3/27/2015 8:35 PM
bp-16db9a8b-ab92-452d-a1e8-0161f2150327 3/27/2015 5:26 PM
bp-abfc8d38-bcab-47be-808a-ab0d12150327 3/27/2015 11:45 AM
bp-cca2020b-5c5a-453e-b7d5-aff772150326 3/26/2015 6:18 PM
bp-d6fda1df-1db2-4887-8016-42f8a2150326 3/25/2015 9:22 PM
bp-04b3842a-bad6-44b2-9c98-f47452150325 3/25/2015 2:45 PM
bp-87bc355d-fee9-4de4-b266-1ca5e2150325 3/25/2015 12:25 PM
bp-b0512e54-84c6-404c-8e5a-52b232150325 3/25/2015 10:36 AM
bp-444ca44a-6113-4c56-a290-629222150325 3/24/2015 11:23 PM
bp-42ca67be-65df-49cd-a25e-d05722150325 3/24/2015 8:44 PM
bp-39e7c1ae-cdb2-4bc9-80dd-899d62150324 3/24/2015 1:36 PM
bp-c315711d-00cb-404e-99be-66bad2150324 3/24/2015 11:57 AM
bp-31ffb01c-a22f-4d67-b2ee-207f7349de64 2/28/2015 9:09 AM
I have tried to set these 2 plugins to Never Activate, but everytime Firefox is restarted, they re-activate:
Cisco OpenH264 Video Codec
Shockwave Flash 16.0 r0

The five most recent crashes are coded OOM or "out of memory". This doesn't mean literally that every byte of memory was used, but that Firefox wasn't able to get a block of memory from Windows that suited its needs at the time. Your system memory use percentages were 67-81%, which are getting up there, but probably the bigger issue is how fragmented memory can get if you use many programs and go a long time between shutdowns.
I can't tell from the crash reports what Firefox was doing at the time it ran into memory problems, and it looks like you didn't enter any comments. Hopefully if you restart Windows this won't recur right away, but if it does, could you keep track of what was happening at the time to see whether that identifies a pattern or culprit?

Firefox keeps crashing, and adobe plugin crashing, too?

So, for a few days now, Firefox has been extremely touchy. It would crash at random times, but now, it crashes whenever I try to type something. It has gotten progressively worse. Also, I cannot play videos, as "Adobe Plugin has crashed". This isn't just once or twice. This is every video on every site. Please help!
If it's of any correlation, I was getting bluescreens and such earlier.

I am a webdesigner and developer. I always use firefox for building sites. One day I opened Firefox and from that day is crashing all the time. I open firefox and after 30 seconds will crash for sure ... also when I am building my site [http://www.betsearch.gr Stoixima] on my local enviroment is crashing too when I preview my site ... I unistall it and later install again and is keep crashing ... all the other browsers play good ...
I am very upset cause I love FIREFOX ... specially when I am creating my websites ...

Firefox keeps crashing and closing after I've used HP Photosmart software

As title. I'm using Firefox 35.0.1 but the last few versions of FF have done this too.
After I've done any scanning with HP Photosmart scanning software Firefox keeps closing with a send-error-report box if I switch to a different tab or scroll up or down with the mousewheel. It does this almost immediately every time I restart FF and the problem is only solved by rebooting my laptop.
I updated all my drivers including nVidia drivers about ten days ago but it hasn't made a difference and tbh it doesn't seem like a graphics error to me anyway. This problem has gone on for several versions of FF now and I don't really have time to reboot my laptop every time I use my printer :( Maybe it is down to the HP software, but Chrome, Opera and IE don't have this issue, only FF, and using other browsers only serves to remind me how much I really prefer FF over all the others LOL x

Please provide some Crash Report ID's.
Follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

My firefox keeps crashing and my signature is F_1128554770; can someone please help me?

every so often my firefox will just crash and close out on its own. and i don't know why i been having this problem for about 3 months now so if someone could help me out that would be great

That is a problem with the Flash plugin. 
You van an older Shockwave Flash 10.1 r53 version. 
Try to uninstall reinstall the latest Flash player (10.1 r102)
See http://kb2.adobe.com/cps/191/tn_19166.html Troubleshoot Flash Player installation | Windows

Firefox keeps crashing and I don't know where to find "about:crashes"

In recent weeks Firefox has begun to crash repeatedly and unexpectedly - mostly when I click to open it. I often get the infuriating "well this is embarrassing" message. Most unhelpful. I send you the report of the crash and expect to hear from you as to why I am having problems but nothing happens. I can't find how to locate the "about:crashes" in the location bar. Can you explain this.

<pre><nowiki>Submitted Crash Reports
Report ID Date Submitted
bp-a69f0eff-ad4c-4ddb-86c8-4b43b21206246/24/20129:36 AM
bp-b9f2d83c-cd5e-4efd-a41e-0bd5821206246/24/20129:35 AM
bp-74370ddc-e50e-44bc-a3f2-3090d21206246/24/20129:35 AM
bp-afa1f405-23b6-4b21-a40a-cd67221206246/24/20129:34 AM
bp-092334be-5b4e-4280-9481-f0b3e21206226/22/201211:03 AM
bp-3c097b65-4ce4-489e-a654-3695121206226/22/201211:00 AM
130148f4-1988-451e-b121-c94cfec09b726/22/201210:59 AM
bp-0daf9a6c-e7de-457d-850a-d6bd821206226/22/201210:59 AM
bp-4b0d1c74-f497-4b18-aff8-a6c8421206226/22/201210:57 AM
bp-1ff1d1ce-49e4-4b11-ae95-a5e3421206226/22/201210:57 AM
bp-c040788f-8c51-4fef-af2d-7b78821206226/22/201210:56 AM
bp-790b739d-3ad3-4eed-a497-4d53f21206226/22/201210:56 AM
bp-7c16f147-23cf-4f74-9d33-5a15b21206206/20/20127:42 AM
bp-737893af-fd92-4efa-9f92-24c9221206206/20/20127:09 AM
bp-70cfa37a-af06-44ed-93b5-7438c21206206/20/20127:08 AM
bp-c93f790d-b5c4-4304-be94-7f8ec21206206/20/20123:07 AM
bp-999ba1cb-a405-4a98-9d5e-54f5221206176/17/20128:30 AM
bp-4069796b-13f5-4360-816d-2266521206176/17/20127:56 AM
28560bc4-a1d0-49c9-afce-9a46f91314c66/16/20121:33 AM
0c6b0562-dc69-412f-b0a8-dfdfe3960fae6/16/201212:19 AM
d9937472-4286-4ec2-86e6-8f503de8372b6/15/201210:22 PM
b3582935-d8cf-42b1-81d8-f38ea6dba9de6/15/20129:57 PM
c84e01ba-abbf-4254-9b73-64ce52ff85876/15/20129:31 PM
2485c5e2-a2d2-458f-9a5c-da964177a8046/15/20121:36 PM
5c4c7a57-ca57-455b-8b05-15708639390e6/15/20121:19 PM
aa439db2-78a3-46aa-af8d-ad0354b9fca86/15/201212:38 PM
ab7942ba-6b5e-42ec-9fe6-dbf5596e27cf6/15/201212:33 PM
8b45e478-9367-403a-8554-b56d6f7cd2006/15/201211:45 AM
3f9537de-d027-436e-8215-1d36f6fb69416/15/201210:22 AM
daa29c03-4d12-4de4-b61e-57c90cd30dd36/15/20127:53 AM
e0e3d97e-d8b8-4757-8d0c-b48ea3c6031c6/15/20127:29 AM
3bf02ab0-9cf6-417c-8d5e-da4ae51c13866/15/20127:11 AM
ca68ac8c-8366-4d2a-ab91-462f1382281e6/15/20125:32 AM
1b6fdca1-6acf-48ad-b27d-f9f63a64afec6/15/20124:29 AM
58bd0d18-742e-4daf-b11d-85e7828843606/15/201212:01 AM
0248b486-6793-4000-ad2e-f9c855d722e96/14/201211:52 PM
dd54e454-2b28-4b00-9db2-e1bc5280c71c6/14/201211:47 PM
921b5b6e-a2f9-4681-8428-3543441a6a8f6/14/201211:35 PM
b278e2b9-fc7b-4ddc-83b9-cdec5d090e736/14/201210:56 PM
7fedb8b6-7531-4a7c-aa08-4309ffde01126/14/20128:36 PM
34d72cc3-2166-4bb0-a963-11f1fa98e5896/14/20128:06 PM
628ea0a3-edf3-452b-8fd1-3fa301a640b76/14/201212:19 PM
e4bad938-287b-4dfd-b5d7-19373a3ed0c56/14/201210:34 AM
e086385a-8ec5-45ef-99aa-c814b4b352fb6/14/20128:55 AM
d9c854af-1ccc-4147-a2af-fd2a06053a096/14/20121:24 AM
41d5216f-0b3a-4891-b935-4d23716641fa6/13/20129:25 PM
d8293539-9da5-4458-aadd-cca86872a34f6/13/20129:12 PM
a19423e3-15a8-42a4-b16d-d46c428375476/13/20129:05 AM
3a6a0c27-4f4e-4b21-9ec4-3a3218f007416/13/20128:41 AM
715132e9-94a5-490d-9f4c-53173f6c0fac6/13/20123:40 AM
e969c032-8fad-4e19-afdc-89b736960b356/13/201212:35 AM
3581851c-6806-48b9-a0d3-7173b877eec46/12/201211:58 PM
ce73c886-32d6-4866-8334-a57c471f0f9d6/12/201211:46 PM
4750d466-6407-424a-97e0-de66a5d1721a6/12/201211:15 PM
bf4da393-7561-4387-ab99-60c1d73f61906/12/201210:57 AM
ce63c741-6fa2-401b-9954-3164eb7f30166/12/20129:52 AM
f6c9b860-45d0-4411-b9c3-58ddc28b74696/12/20129:37 AM
96aad487-6f6c-472f-b75f-cdaff501b82e6/12/20129:23 AM
1c8110f0-c676-43a6-bdb2-95409134cd866/12/20129:16 AM
bdaafd53-3ab6-4858-bdf7-d666884142076/12/20128:34 AM
1fbeb606-2ef3-4558-95a2-4e31bd71f6ae6/12/20128:28 AM
dc735e9a-4406-46fc-99bc-7590bbf337726/12/20127:08 AM
5026b2e6-9fb7-452d-af32-735c1cbc12ca6/12/20124:25 AM
3884ab53-a8c6-494a-a8c1-2a3e667b35286/12/20123:18 AM
fb35e25f-9f5d-47ee-9342-1483561547186/12/20121:28 AM
ace1ce54-0edc-4451-8579-871a166cec756/12/20121:12 AM
ec73a7c1-e075-45d2-a08c-692cf1f6c2ed6/11/201211:37 PM
5b57e98f-c06b-4696-ad0c-b90ad5f6390d6/11/201210:15 PM
cfc64077-b624-47f0-ad3b-aa43523a5b3d6/11/201210:02 PM
494e1ca4-6dc9-470b-a4d7-9b41878ac3096/11/20129:20 PM
abd1b03a-14dd-4f86-a10b-79464f5d90596/11/20122:56 PM
67b53d82-24b6-47d3-b758-3b65192e1ab76/11/20122:50 PM
86039756-e878-4c24-aaf2-5584a22df5206/11/20125:40 AM
01e393c5-4ae8-4683-823e-27c143a5d89b6/10/201211:54 PM
dc5dcea0-afdc-4945-ab12-e6bae74bc4066/10/201211:25 PM
cadbf2aa-724f-48d8-87f7-f09599308ae96/10/201210:06 PM
f8d3d631-d7cb-4ae7-bc70-7634c57217b64/4/20123:27 PM
cf15ebfc-1f73-4c92-a2b7-a7a35957db704/4/20123:27 PM
</nowiki></pre>

Firefox keeps crashing and redirecting and i've tried everything!

firefox randomly started redirecting any site i went on. then it stopped doing that but then started crashing on me unexpectedly. so i decided to go and install mozilla 4.0. NOW my mozillla firefox crashes and redirects some sites i go on like 8 times within an hour. i've tried disabling all plugins uninstalling and reinstalling. runnings virus scans and nothing has changed. PLEASE,PLEASE HELP!

Please download the free version of Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and run a full system scan to eliminate malware as the culprit as is often the case.

Firefox keeps crashing and I have followed all the steps recommended to fix problem to no avail

Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?

{
"application": {
"name": "Firefox",
"version": "37.0.1",
"buildID": "20150402191859",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0",
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/",
"numTotalWindows": 2,
"numRemoteWindows": 0
"crashes": {
"submitted": [
"id": "bp-0cb9e6bc-31b9-43ef-9d0c-561da2150407",
"date": 1428414560113,
"pending": false
"id": "bp-eb56baa3-c53d-480c-9e6e-2c3ae2150407",
"date": 1428412627525,
"pending": false
"id": "bp-74af4c95-fc82-429d-b4a1-929f62150407",
"date": 1428412351551,
"pending": false
"id": "bp-15d0482c-a0c9-4760-a3f5-cf1b62150406",
"date": 1428355864267,
"pending": false
"id": "bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406",
"date": 1428350493753,
"pending": false
"id": "bp-d975896d-db32-46c5-9242-c6ad12150406",
"date": 1428349316313,
"pending": false
"id": "bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406",
"date": 1428348315811,
"pending": false
"id": "bp-c49b0eec-902a-4b62-9f44-44a382150406",
"date": 1428347181410,
"pending": false
"pending": 0
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.frecency_experiment": 1,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20150402191859",
"browser.startup.homepage_override.mstone": "37.0.1",
"browser.startup.homepage_override.buildID": "20150402191859",
"extensions.lastAppVersion": "37.0.1",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-gmpopenh264.lastUpdate": 1428353251,
"media.gmp-gmpopenh264.version": "1.3",
"media.gmp-manager.lastCheck": 1428353251,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_height": " 11.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_command": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_right": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_unit": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_orientation": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_width": " 8.50",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_scaling": " 1.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_bottom": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_shrink_to_fit": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_in_color": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_to_file": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_colorspace": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_downloadfonts": false,
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Firefox keeps crashing and no offer to send error report

In the past 7 days Firefox has crashed 5 times regardless of what I am doing on it. No option to send report or crash ID to Firefox, only window that pops up is choice to try to restore session. In the past this window has looked different...

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see [[Safe Mode]].

Firefox keeps crashing and then I cannot use ANY browser without restarting my computer!

I have Firefox version 18.0.1 on a PC running XP. I love firefox and it has always been my favourite browser but for the last few months, it keeps freezing on me and then I have to force it closed (end program). After that I cannot restart it (or ant other browser on my PC) unless I restart my computer!
This is becoming a real pain - I have done loads of malware and virus scans and nothing has come up. I really don't get what the problem is - any plugins that Firefox detects are not compatible with the current version are disabled, so that can't be the issue.
Please help - I don't want to have to stop using Firefox.
If it helps, I have noticed this most when I try to log into my bank (with or without other tabs open) - I click log in and it freezes. The last time it happened, I was trying to log into ebay although I don't think it has only ever happened when trying to log in and it certainly doesn't happen to every website I try to log into.
Ignore the system info - I wrote this on my tablet while waiting for my computer to load up after the latest FF crash!

Just saw this: http://support.mozilla.org/en-US/questions/944193
I contacted Rapport and tehy seem to think that this is updated in the latest version (even though ht econsole said I had the latest version) so will give it a try. Fingers crossed

Firefox keeps crashing and I cannot figure out why.

I posted this question a few days ago and got 3 email responses, one of which asked for diagnostic codes related to the crashes. I have tried twice to reply to that email, but my mailer daemon will not let it go through because it thinks that I'm trying to send code or something, so I am going to copy and paste them here. Actually, I am going to post the last 5 Dx codes because it has now crashed twice in 10 minutes. If you want the others, I will try to email them from a different account (I have 4). The-edmeister was who asked for the codes: Here they are:
bp-64368109-6429-41a5-8b2a-0e6cc2140319 3/19/2014 7:57 AM
bp-4194c0f9-9b71-4b01-b2ff-7fc262140319 3/19/2014 7:46 AM
bp-1e9cbda8-ceff-483b-9e73-b71612140319 3/19/2014 1:30 AM
d33caccc-cff3-4400-8801-5bbf6147fefc 3/18/2014 5:08 PM
bp-1c58c738-3f1f-4133-9428-1e3db2140318
Thanks for any help you can provide. I am running Win 7 Ultimate (64 bit) on a Pentium 3.3 Ghz with 2 Megs of RAM. The crashing problem has actually been happening for a while now, since version 25. However, now it is happening many times daily. It's not my virus protection because I have had 3 virus programs in the time it has been happening. It's not malware. I scan a minimum of 3 x/week. And yes, it has crashed in "Safe" mode. I have tried every suggestion in the help articles so it's not any of those. I just want someone to tell me what it IS and how to fix it. Thanks. Stephanie

Sorry to hear about your problems. I can see that you have the avast browser module installed ([email protected]). This is been connected to other cases of Firefox crashing. Could you try disabling the add-on and see if it fixed the issue?

Firefox keeps crashing, and I think it might be virus-related.

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