Firefox keeps crashing and redirecting and i've tried everything!

firefox randomly started redirecting any site i went on. then it stopped doing that but then started crashing on me unexpectedly. so i decided to go and install mozilla 4.0. NOW my mozillla firefox crashes and redirects some sites i go on like 8 times within an hour. i've tried disabling all plugins uninstalling and reinstalling. runnings virus scans and nothing has changed. PLEASE,PLEASE HELP!

Please download the free version of Malwarebytes from http://www.malwarebytes.org/products/malwarebytes_free and run a full system scan to eliminate malware as the culprit as is often the case.

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  • Help! I keep crashing and I have tried everything.

    Hi,
    Please can anybody out there please help me.
    Long time mac user who can normally fix this kind of stuff!
    So recently upgraded my mac running 10.6.8 with the microsoft office 2011.
    Once I did the upgrade, all office programs crashed.
    I don't use them all the time, but sometimes I need them like today. So I tried a few things but eventually decided to reload it.
    I downloaded it put in the product code. Immediately all programs kept crashing and running super slowly.
    If i go onto safari it is super slow then will eventually crash - especially sites that I need to enter my password.
    All programs are crashing. Could it be fonts all of a sudden?
    I have now deleted Microsoft office off my computer although I do have an old 2004 version which I would like to keep if possible as I do need office of some sort. I can delete it if need be and reinstall?
    However if I logout of my user Id - I set up a new one, it is fine. Obviously all my files are on the main user.
    Now I don't know what to do. Any ideas?
    Thanks! Karen

    Hi Csound1.
    No good. I did it step by step - everything remotely to do with Microsoft has been removed.
    All aps still crash.
    I think I am going to have to just slowly migrate everything to the other user I have been working as on this mac and eventually delete the old user.
    I have run fontnuke and although it did some things, it didn't fix my problem.
    I tried again to run etrecheck, but it keeps crashing.
    I also rang apple store and they pretty much said, sometimes the best thing to do is just do what you are doing and change to a new user.
    I will have to reinstall office at some point which is scary, but I will run that off a different mac for the moment until I can get this one more stable.....
    aaaghh apple I do love you, but at the moment, NOT!
    Thanks so much for your help. Do I have to do something to add to your points tally?

  • Firefox keeps crashing and keep getting do not trust all sites on firefox

    Firefox keeps crashing and I keep getting this
    This Connection is Untrusted
    You have asked Firefox to connect securely to www.mozilla.org, but we can't confirm that your connection is secure.
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    If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

    Hello,
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
    '''Note''': ''This will cause you to lose any Extensions and some Preferences.''
    *Open websites will not be saved in Firefox versions lower than 25.
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!
    Thank you.

  • My firefox keeps crashing and I dont know what to do?

    My firefox web browser keeps crashing and it just doesnt turn on. It crashes when i try to turn it on. It dosent work in Safety mode or after reseting it. I have uninstalled and installed it, it worked once but now it is crashing again.

    Hello filipstanislawski, can you open firefox and paste the crash Report ID ? , if yes see how to do that : [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash Get help fixing this crash]
    '''''definitely''''' see :
    https://support.mozilla.org/en-US/questions/946561
    https://support.mozilla.org/en-US/questions/946667
    thank you

  • The newest version of firefox keeps crashing, and freezing. I can't figure out why.

    I downloaded the latest version and suddenly it keeps crashing and freezing on me. Now I can't get it to load at all.

    You can use one of these to start Firefox in <u>Safe mode</u>:
    *On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
    *On Mac, hold down the Options key while starting Firefox
    *Help > Restart with Add-ons Disabled
    *https://support.mozilla.org/kb/Safe+Mode
    If you can start Firefox in Safe mode then try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://hacks.mozilla.org/2010/09/hardware-acceleration/
    If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    *You can open the <b>about:crashes</b> page via the location bar, like you open a website.
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    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
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    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

  • Why can't i view my photos, whenever i try to look at my photos the app crashes and i've tried everything

    why can't i view my photos, whenever i try to look at my photos the app crashes and i've tried everything

    Hello Andra,
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  • Firefox keeps crashing, and I think it might be virus-related.

    I had a nasty virus about a month ago, but after running a couple antivirus programs, it seemed to be gone for good. One of the problems it caused was that it caused Firefox to crash when i had several tabs/windows open at once. But even though the virus is gone, this still happens. I've uninstalled and reinstalled FF several times, keep up-to-date with the newest version, etc. Nevertheless, the problem persists.
    Here are some of my crash reports:
    http://crash-stats.mozilla.com/report/index/bp-f09713ac-973c-43b7-bae4-3450a2110820
    http://crash-stats.mozilla.com/report/index/bp-cf6c17f1-dff3-42c3-83ab-7568a2110820
    http://crash-stats.mozilla.com/report/index/bp-cabecefd-89d9-448d-b800-fc8d62110820
    http://crash-stats.mozilla.com/report/index/bp-0d71b43b-8c08-4c6a-abab-bb0fc2110820
    http://crash-stats.mozilla.com/report/index/bp-902a3ba8-5616-45e7-81d0-521032110819
    http://crash-stats.mozilla.com/report/index/bp-74d29834-6385-48b8-a6a7-7ea952110819
    http://crash-stats.mozilla.com/report/index/bp-7a0fa0ce-fd02-40b9-9f13-56b0b2110817
    http://crash-stats.mozilla.com/report/index/bp-7a0fa0ce-fd02-40b9-9f13-56b0b2110817
    http://crash-stats.mozilla.com/report/index/bp-0ba50add-7c8e-4a2e-853a-f57872110815
    Any help would be greatly appreciated. Thanks for reading!

    I had a nasty virus about a month ago, but after running a couple antivirus programs, it seemed to be gone for good. One of the problems it caused was that it caused Firefox to crash when i had several tabs/windows open at once. But even though the virus is gone, this still happens. I've uninstalled and reinstalled FF several times, keep up-to-date with the newest version, etc. Nevertheless, the problem persists.
    Here are some of my crash reports:
    http://crash-stats.mozilla.com/report/index/bp-f09713ac-973c-43b7-bae4-3450a2110820
    http://crash-stats.mozilla.com/report/index/bp-cf6c17f1-dff3-42c3-83ab-7568a2110820
    http://crash-stats.mozilla.com/report/index/bp-cabecefd-89d9-448d-b800-fc8d62110820
    http://crash-stats.mozilla.com/report/index/bp-0d71b43b-8c08-4c6a-abab-bb0fc2110820
    http://crash-stats.mozilla.com/report/index/bp-902a3ba8-5616-45e7-81d0-521032110819
    http://crash-stats.mozilla.com/report/index/bp-74d29834-6385-48b8-a6a7-7ea952110819
    http://crash-stats.mozilla.com/report/index/bp-7a0fa0ce-fd02-40b9-9f13-56b0b2110817
    http://crash-stats.mozilla.com/report/index/bp-7a0fa0ce-fd02-40b9-9f13-56b0b2110817
    http://crash-stats.mozilla.com/report/index/bp-0ba50add-7c8e-4a2e-853a-f57872110815
    Any help would be greatly appreciated. Thanks for reading!

  • Firefox keeps crashing and freezing

    I am using Windows 8.1. Firefox either crashes or freezes multiple times/day.
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    bp-18337875-8976-461a-918a-59d732150331 3/31/2015 2:56 PM
    bp-19e8ab81-f42b-4974-bf1b-a1dc62150331 3/31/2015 11:07 AM
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    bp-f382c1ed-f6c1-482e-994f-621822150329 3/29/2015 7:12 PM
    bp-479e7f78-7a5f-4081-bc05-b3f6d2150329 3/28/2015 8:11 PM
    bp-4441afd7-d529-494b-b919-ebb7c2150328 3/28/2015 6:35 PM
    bp-2e054407-4708-4cc0-9135-8beaf2150328 3/28/2015 12:47 PM
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    bp-4a6427f7-f9d8-44a3-9f51-3f3962150328 3/27/2015 8:35 PM
    bp-16db9a8b-ab92-452d-a1e8-0161f2150327 3/27/2015 5:26 PM
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    bp-cca2020b-5c5a-453e-b7d5-aff772150326 3/26/2015 6:18 PM
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    The five most recent crashes are coded OOM or "out of memory". This doesn't mean literally that every byte of memory was used, but that Firefox wasn't able to get a block of memory from Windows that suited its needs at the time. Your system memory use percentages were 67-81%, which are getting up there, but probably the bigger issue is how fragmented memory can get if you use many programs and go a long time between shutdowns.
    I can't tell from the crash reports what Firefox was doing at the time it ran into memory problems, and it looks like you didn't enter any comments. Hopefully if you restart Windows this won't recur right away, but if it does, could you keep track of what was happening at the time to see whether that identifies a pattern or culprit?

  • Firefox keeps crashing, and adobe plugin crashing, too?

    So, for a few days now, Firefox has been extremely touchy. It would crash at random times, but now, it crashes whenever I try to type something. It has gotten progressively worse. Also, I cannot play videos, as "Adobe Plugin has crashed". This isn't just once or twice. This is every video on every site. Please help!
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    I am a webdesigner and developer. I always use firefox for building sites. One day I opened Firefox and from that day is crashing all the time. I open firefox and after 30 seconds will crash for sure ... also when I am building my site [http://www.betsearch.gr Stoixima] on my local enviroment is crashing too when I preview my site ... I unistall it and later install again and is keep crashing ... all the other browsers play good ...
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  • Firefox keeps crashing and closing after I've used HP Photosmart software

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    Please provide some Crash Report ID's.
    Follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
    #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
    ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
    (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
    ;[[Image:aboutcrashesFx29|width=500]]
    Thank you for your help!
    More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

  • 14.1 and 15.1 versions of mozilla firefox keep crashing on me. I have tried resetting, uninstalling, errors:bp-82b319cf-b6c1-4196-a753-2224d2120908

    I also tried opening on a page not google, and still it keeps crashing. Please help!!!!!!

    Your idea didn't work. Details are as followed:
    AdapterDeviceID: 0x 407
    AdapterVendorID: 0x10de
    Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1
    BuildID: 20120905151427
    CrashTime: 1347135042
    EMCheckCompatibility: true
    Email: [email protected]
    FramePoisonBase: 00000000f0dea000
    FramePoisonSize: 4096
    InstallTime: 1347066511
    Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 407
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 381
    StartupTime: 1347134965
    Theme: classic/1.0
    Throttleable: 1
    URL: http://www.washingtonpost.com/
    Vendor: Mozilla
    Version: 15.0.1
    This report also contains technical information about the state of the application when it crashed
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  • My firefox keep crashing and freezing ever since i upgraded

    Hello,
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    Yeah same here. I dont know why it keep happening but its not fair and its really getting on my nervers. If it keeps happing i might change my browser i dont want to as i like firefox but if it does keep happening and no one fixs this then bye firefox.

  • My firefox keeps crashing and my signature is F_1128554770; can someone please help me?

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    dc5dcea0-afdc-4945-ab12-e6bae74bc4066/10/201211:25 PM
    cadbf2aa-724f-48d8-87f7-f09599308ae96/10/201210:06 PM
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    </nowiki></pre>

  • Firefox keeps crashing and I have followed all the steps recommended to fix problem to no avail

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    {
    "application": {
    "name": "Firefox",
    "version": "37.0.1",
    "buildID": "20150402191859",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0",
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/",
    "numTotalWindows": 2,
    "numRemoteWindows": 0
    "crashes": {
    "submitted": [
    "id": "bp-0cb9e6bc-31b9-43ef-9d0c-561da2150407",
    "date": 1428414560113,
    "pending": false
    "id": "bp-eb56baa3-c53d-480c-9e6e-2c3ae2150407",
    "date": 1428412627525,
    "pending": false
    "id": "bp-74af4c95-fc82-429d-b4a1-929f62150407",
    "date": 1428412351551,
    "pending": false
    "id": "bp-15d0482c-a0c9-4760-a3f5-cf1b62150406",
    "date": 1428355864267,
    "pending": false
    "id": "bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406",
    "date": 1428350493753,
    "pending": false
    "id": "bp-d975896d-db32-46c5-9242-c6ad12150406",
    "date": 1428349316313,
    "pending": false
    "id": "bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406",
    "date": 1428348315811,
    "pending": false
    "id": "bp-c49b0eec-902a-4b62-9f44-44a382150406",
    "date": 1428347181410,
    "pending": false
    "pending": 0
    "modifiedPreferences": {
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.frecency_experiment": 1,
    "browser.places.smartBookmarksVersion": 7,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20150402191859",
    "browser.startup.homepage_override.mstone": "37.0.1",
    "browser.startup.homepage_override.buildID": "20150402191859",
    "extensions.lastAppVersion": "37.0.1",
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "media.gmp-gmpopenh264.lastUpdate": 1428353251,
    "media.gmp-gmpopenh264.version": "1.3",
    "media.gmp-manager.lastCheck": 1428353251,
    "network.cookie.prefsMigrated": true,
    "places.history.expiration.transient_current_max_pages": 104858,
    "plugin.importedState": true,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_height": " 11.00",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_top": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_command": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution_name": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_right": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_name": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_unit": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_left": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_orientation": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_width": " 8.50",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_scaling": " 1.00",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_bottom": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_shrink_to_fit": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_bottom": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_in_color": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_right": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_to_file": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_colorspace": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_top": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_downloadfonts": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_page_delay": 50,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgcolor": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_oddpages": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_type": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_right": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_bottom": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_left": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_top": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_data": 1,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_plex_name": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution": 1515870810,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_reversed": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_evenpages": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_duplex": 1515870810,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_left": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgimages": false,
    "privacy.sanitize.migrateFx3Prefs": true,
    "storage.vacuum.last.index": 0
    "lockedPreferences": {},
    "graphics": {
    "numTotalWindows": 2,
    "numAcceleratedWindows": 0,
    "windowLayerManagerType": "Basic",
    "windowLayerManagerRemote": true,
    "numAcceleratedWindowsMessage": [
    "adapterDescription": "AMD FirePro M4000",
    "adapterVendorID": "0x1002",
    "adapterDeviceID": "0x682d",
    "adapterSubsysID": "176c103c",
    "adapterRAM": "1024",
    "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
    "driverVersion": "8.951.6.7000",
    "driverDate": "6-2-2012",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": false,
    "directWriteEnabled": false,
    "directWriteVersion": "6.2.9200.16571",
    "direct2DEnabledMessage": [
    "webglRenderer": "Google Inc. -- ANGLE (AMD FirePro M4000 Direct3D11 vs_5_0 ps_5_0)",
    "info": {
    "AzureCanvasBackend": "skia",
    "AzureSkiaAccelerated": 0,
    "AzureFallbackCanvasBackend": "cairo",
    "AzureContentBackend": "cairo"
    "javaScript": {
    "incrementalGCEnabled": true
    "accessibility": {
    "isActive": false,
    "forceDisabled": 0
    "libraryVersions": {
    "NSPR": {
    "minVersion": "4.10.8",
    "version": "4.10.8"
    "NSS": {
    "minVersion": "3.17.4 Basic ECC",
    "version": "3.17.4 Basic ECC"
    "NSSUTIL": {
    "minVersion": "3.17.4",
    "version": "3.17.4"
    "NSSSSL": {
    "minVersion": "3.17.4 Basic ECC",
    "version": "3.17.4 Basic ECC"
    "NSSSMIME": {
    "minVersion": "3.17.4 Basic ECC",
    "version": "3.17.4 Basic ECC"
    "userJS": {
    "exists": false
    "extensions": [
    "name": "DigitalPersona Extension",
    "version": "5.0.0.5082",
    "isActive": false,
    "id": "[email protected]"
    "name": "McAfee Security Scan Plus",
    "version": "1.0",
    "isActive": false,
    "id": "{e4f94d1e-2f53-401e-8885-681602c0ddd8}"
    "name": "Skype Click to Call",
    "version": "7.3.16540.9015",
    "isActive": false,
    "id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
    "experiments": []
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