Firefox keeps crashing and the error message references the plug-in container.

I'm running Windows 7. This happened shortly after I upgraded to Kaspersky 2015 (which leads me to believe that might have something to do with it). I've uninstalled and reinstalled Firefox twice and the problem is still occurring. Help! I really (REALLY) don't want to move to Explorer or another browser.

And here is the script from one of the crash reports:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 31.0.0.5310
Application Timestamp: 53c75e91
Fault Module Name: mozalloc.dll
Fault Module Version: 31.0.0.5310
Fault Module Timestamp: 53c72e91
Exception Code: 80000003
Exception Offset: 0000141b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Firefox keeps crashing and I have followed all the steps recommended to fix problem to no avail

Every few minutes my firefox crashes and I have to start it up again. I have tried all the steps recommended to correct the problem and it still crashes. Any thoughts?

{
"application": {
"name": "Firefox",
"version": "37.0.1",
"buildID": "20150402191859",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0",
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/",
"numTotalWindows": 2,
"numRemoteWindows": 0
"crashes": {
"submitted": [
"id": "bp-0cb9e6bc-31b9-43ef-9d0c-561da2150407",
"date": 1428414560113,
"pending": false
"id": "bp-eb56baa3-c53d-480c-9e6e-2c3ae2150407",
"date": 1428412627525,
"pending": false
"id": "bp-74af4c95-fc82-429d-b4a1-929f62150407",
"date": 1428412351551,
"pending": false
"id": "bp-15d0482c-a0c9-4760-a3f5-cf1b62150406",
"date": 1428355864267,
"pending": false
"id": "bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406",
"date": 1428350493753,
"pending": false
"id": "bp-d975896d-db32-46c5-9242-c6ad12150406",
"date": 1428349316313,
"pending": false
"id": "bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406",
"date": 1428348315811,
"pending": false
"id": "bp-c49b0eec-902a-4b62-9f44-44a382150406",
"date": 1428347181410,
"pending": false
"pending": 0
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.frecency_experiment": 1,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20150402191859",
"browser.startup.homepage_override.mstone": "37.0.1",
"browser.startup.homepage_override.buildID": "20150402191859",
"extensions.lastAppVersion": "37.0.1",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-gmpopenh264.lastUpdate": 1428353251,
"media.gmp-gmpopenh264.version": "1.3",
"media.gmp-manager.lastCheck": 1428353251,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_height": " 11.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_command": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_right": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_unit": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_orientation": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_width": " 8.50",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_scaling": " 1.00",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_bottom": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_shrink_to_fit": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_in_color": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_to_file": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_colorspace": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_top": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_downloadfonts": false,
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"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgcolor": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_oddpages": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_type": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_right": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_bottom": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_left": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_top": "0.5",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_data": 1,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_plex_name": "",
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution": 1515870810,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_reversed": false,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_evenpages": true,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_duplex": 1515870810,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_left": 0,
"print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgimages": false,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.index": 0
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": true,
"numAcceleratedWindowsMessage": [
"adapterDescription": "AMD FirePro M4000",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x682d",
"adapterSubsysID": "176c103c",
"adapterRAM": "1024",
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"driverVersion": "8.951.6.7000",
"driverDate": "6-2-2012",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": false,
"directWriteVersion": "6.2.9200.16571",
"direct2DEnabledMessage": [
"webglRenderer": "Google Inc. -- ANGLE (AMD FirePro M4000 Direct3D11 vs_5_0 ps_5_0)",
"info": {
"AzureCanvasBackend": "skia",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "cairo"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.8",
"version": "4.10.8"
"NSS": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
"NSSUTIL": {
"minVersion": "3.17.4",
"version": "3.17.4"
"NSSSSL": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
"NSSSMIME": {
"minVersion": "3.17.4 Basic ECC",
"version": "3.17.4 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "DigitalPersona Extension",
"version": "5.0.0.5082",
"isActive": false,
"id": "[email protected]"
"name": "McAfee Security Scan Plus",
"version": "1.0",
"isActive": false,
"id": "{e4f94d1e-2f53-401e-8885-681602c0ddd8}"
"name": "Skype Click to Call",
"version": "7.3.16540.9015",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
"experiments": []
}

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You need to uninstall and re-install Photoshop, then apply all the Photoshop upgrades from scratch.
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BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
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A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
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http://forums.adobe.com/thread/419981?tstart=0
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Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
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See
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Regards,
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Edited by: Srinivas Hari on Jun 23, 2009 10:08 AM

Hi Srini,
The question is not very clear still I am trying to answer this.
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tt2

Firefox keeps crashing and the error message references the plug-in container.

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