Firefox keeps crashing even in safemode and with new profile.

Firefox started crashing every minute or so after a recent Windows update (coincidence). After trying the following procedures (see below), creating a new profile solves the problem until I select "Automatically add" on this page, so the problem must be related to running scripts. (it also means I can't automatically add my troubleshooting information)
These are the procedures I attempted after the problem started which did NOT fix the problem:
Uninstalled most recent Windows updates.
Disabled Networxs and Spybot.
Ran Firefox in safe mode.
Run full virus scan (Malwarebytes).
Reinstalled Firefox.
System restore to before most recent Windows updates.
System restore to last week (problem only started yesterday).
Re-reinstalled Firefox.
(note: my drivers are all up to date)
Created a new profile which this allows me to browse without crashing until (as far as I can tell) Firefox attempts to run certain scripts. In the old profile Firefox crashes within two minutes even if I do nothing except open the browser and leave it alone.
Given that the problem persisted even in safe mode the problem must not be add-on related. And since Firefox still crashes with a new profile is must not be a configuration conflict. But it also pesists after a system restore and being reinstalled, so it must be something Firefox uses outside of the profile files that isn't an add on and isn't overwritten.
I don't want to do a complete clean install because that would mean losing my history, passwords, customized add-ons (user dictionary, AdBlock scripts, NoScript allow/block list, etc.), bookmarks (I realise I can recover those), and custom about:config lines. It was working fine two days ago so it has to be something that auto-updates in the background because I have all updates (Firefox, Windows, etc.) set to manual exactly so I can avoid nasty surprises like this one.
Any help in resolving this issue so I don't have to start again from scratch and lose literally years of customization would be greatly appreciated.

Note that safe mode does not disable plugins (only add-ons). The issue here is most likely a corrupt plugin. It looks like you have a lot of plugins installed, including some known to be very problematic. Specifically these ones:
NPRuntime Script Plug-in Library for Java(TM) Deploy
Questrade IQ Edge detector plugin
Citrix Online App Detector Plugin
Coupons, Inc. Coupon Printer Plugin
NPWLPG
In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Similar Messages

  • Firefox keeps crashing at seemingly random and infrequent times on different websites each time. One moment it will be fine, then without reason it will crash continuously

    For a good few months now Firefox has quite frequently been crashing on me for no reason that i can distinguish. I have attempted to fully re-install Fire-Fox with a fresh install and tried sorting out the addons but nothing seems to help. I also ensure to run it in administrator mode for windows 7 but again, to no success. Basically i could be browsing the web perfectly fine and it will randomly crash on a website, what websites it crashes on changes all the time, some times it even crashes on my google homepage constantly and often only a computer restart will sort it out. It will then run fine for a short while before inevitably Firefox will crash again. If i could find out whats causing these crashes i could then work on stopping them. Thanks in advance for any support.

    Ill post some of the most recent reports that have happened, if you need more there are plenty logged on there:
    https://crash-stats.mozilla.com/report/index/bp-856e4f4c-80b6-44f4-a0f4-a7f622110220
    https://crash-stats.mozilla.com/report/index/bp-3925f702-e5cf-4b9b-a773-b04a62110220
    https://crash-stats.mozilla.com/report/index/bp-5e045cb3-bd57-4c4b-9191-01ec02110220
    https://crash-stats.mozilla.com/report/index/bp-dca3d299-a239-4d73-81a1-e3ce92110220
    https://crash-stats.mozilla.com/report/index/bp-c1d6b0e1-1183-42ae-bb45-cf0bf2110220
    https://crash-stats.mozilla.com/report/index/bp-21072c01-4260-4ae2-be38-4d6b02110220
    https://crash-stats.mozilla.com/report/index/bp-46d6c72c-63a4-478e-aeab-523242110220
    https://crash-stats.mozilla.com/report/index/bp-3d730d91-edea-4a0b-a6bd-203492110218
    https://crash-stats.mozilla.com/report/index/bp-141df5f0-fd69-4471-9828-d6edd2110217
    Again thank you for your time and effort in helping me with this.

  • Any advice, Firefox keeps crashing, even after running it in safe mode, re-installing, and resetting it.

    Firefox have been constantly crashing for the past month or so. I have already followed all the advice. I ran the sessions in safe mode and it did not crash, so it is not my add-ons. I have re-installed Firefox and also reset all the setting. Nothing helps. Firefox is my favorite browser, but if this is not fixed I will have to move to another browser.
    bp-645643f5-a920-41fd-98bf-a7fba2140709 09/07/2014 12:11
    bp-88cb6bce-4968-4d1f-900a-5ef392140709 09/07/2014 12:02
    bp-23c9f4a9-2db8-4015-9d9d-a122e2140709 09/07/2014 11:59
    bp-24de8a44-8f3d-4137-af4b-a2ca62140709 09/07/2014 11:59
    bp-c802e36f-7b10-4539-987e-477122140709 09/07/2014 11:32

    That looks like a problem with your BitDefender AV software (BdProvider.dl, avcuf32.dll)
    You can try to disable BD extensions or check advanced settings for Firefox in BD.
    You can also try to contact BD for support.
    Quote: ''I ran the sessions in safe mode and it did not crash, so it is not my add-ons.''
    If Firefox didn't crash in Safe Mode then it is likely caused by an extension.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Firefox keeps crashing even after trying the suggestions in your helpful articles.

    I get this error message: Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.
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    Process: firefox-bin [367]
    Path: /Applications/Firefox.app/Contents/MacOS/firefox-bin
    Identifier: org.mozilla.firefox
    Version: 3.5.6 (3.5.6)
    Code Type: X86 (Native)
    Parent Process: launchd [103]
    Date/Time: 2011-04-07 18:34:56.113 -0700
    OS Version: Mac OS X 10.6.7 (10J869)
    Report Version: 6
    Interval Since Last Report: 28367 sec
    Crashes Since Last Report: 46
    Per-App Interval Since Last Report: 2891 sec
    Per-App Crashes Since Last Report: 15
    Anonymous UUID: DDD4BAF4-B297-4C36-AAA8-CB09CDBE2A8A
    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x96312156 __kill + 10
    1 libSystem.B.dylib 0x96312148 kill$UNIX2003 + 32
    2 libSystem.B.dylib 0x963a4899 raise + 26
    3 libSystem.B.dylib 0x963ba9b8 abort + 93
    4 libstdc++.6.dylib 0x97f66fda __gnu_cxx::__verbose_terminate_handler() + 433
    5 libstdc++.6.dylib 0x97f6517a __cxxabiv1::__terminate(void (*)()) + 10
    6 libstdc++.6.dylib 0x97f651ba __cxxabiv1::__unexpected(void (*)()) + 0
    7 libstdc++.6.dylib 0x97f652b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    8 libFontParser.dylib 0x98acf67b TcmapEncodingTable::GetSubtable(unsigned short, unsigned short, unsigned short, unsigned short*) + 591
    cr2: 0xa0744000

    That looks like a problem with your BitDefender AV software (BdProvider.dl, avcuf32.dll)
    You can try to disable BD extensions or check advanced settings for Firefox in BD.
    You can also try to contact BD for support.
    Quote: ''I ran the sessions in safe mode and it did not crash, so it is not my add-ons.''
    If Firefox didn't crash in Safe Mode then it is likely caused by an extension.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • My firefox keeps crashing. three times yesterday and once this morning.

    Had problems with the latest update and had to restore to last Thursday. Now my settings do not come up and it keeps on crashing. Sent over reports, but nothing happens.

    Firefox 37.0 has been released, but updates have been disabled to allow investigating and fixing some reported crashes on Windows (bug 1149761 and bug 1149864).
    Your crashes might be caused by these bugs.
    There will be a Firefox 37.0.1 version released to address these crashes so you can try again when Firefox 37.0.1 comes available via update.
    *http://hg.mozilla.org/releases/mozilla-release/pushloghtml?startdate=8+days+ago&enddate=now

  • Firefox keeps crashing even after reinstalling it

    It crashes everytime I try to open Gmail and some other sites.
    Details of the crash:
    AdapterDeviceID: 0x683d
    AdapterVendorID: 0x1002
    Add-ons: ascsurfingprotection%40iobit.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3,pt-BR%40dellalibera.sf.net:2.4.1-3.2,en-US%40dictionaries.addons.mozilla.org:7.0.1
    AvailablePageFile: 12232966144
    AvailablePhysicalMemory: 4299878400
    AvailableVirtualMemory: 3231510528
    BIOS_Manufacturer: American Megatrends Inc.
    BlockedDllList:
    BreakpadReserveAddress: 46727168
    BreakpadReserveSize: 37748736
    BuildID: 20140605174243
    CrashTime: 1403381482
    EMCheckCompatibility: true
    EventLoopNestingLevel: 1
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1402512167
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x683d, AdapterSubsysID: 32301682, AdapterDriverVersion: 14.100.0.0
    D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 1527
    StartupTime: 1403379973
    SystemMemoryUsePercentage: 49
    Theme: classic/1.0
    Throttleable: 1
    TotalPageFile: 17176502272
    TotalPhysicalMemory: 8589205504
    TotalVirtualMemory: 4294836224
    URL: https://mail.google.com/mail/#inbox/146bfa944013fb21
    Vendor: Mozilla
    Version: 30.0
    Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 1 :
    Tcpip MSAFD [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    Tcpip MSAFD [RAW/IP] : 2 : 3 :
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    Provedor de Serviço de TCPv6 de RSVP : 2 : 1 :
    Provedor de Serviço de TCP de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    Provedor de Serviço de UDPv6 de RSVP : 2 : 2 :
    Provedor de Serviço de UDP de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    useragent_locale: pt-BR

    Many site issues can be caused by corrupt cookies or cache.
    * Clear the Cache
    '''[https://support.mozilla.org/en-US/kb/how-clear-firefox-cache?redirectlocale=en-US&redirectslug=clear-cache-delete-temporary-files-fix-issues How to clear the Firefox cache]''' {web link}
    and
    * Remove Cookies
    ''This will log you out of all sites you're logged in to. ''
    Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
    Followed by;
    Windows; '''Tools > Options'''
    Linux; '''Edit > Preferences'''
    Mac; ''application name'' '''> Preferences'''
    Then '''Privacy.'''
    Under '''History''', select Firefox will '''Use Custom Settings'''.
    There is a button on the right side called '''Show Cookies'''.
    If there is still a problem,
    '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
    While you are in safe mode;
    Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
    Followed by;
    Windows; '''Tools > Options'''
    Linux; '''Edit > Preferences'''
    Mac; ''application name'' '''> Preferences'''
    Then '''Advanced > General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites and see if there is still a problem. Then restart.

  • Firefox keeps crashing on me everytime i try and go to a website. ive already tried the help on the forums

    Im Trying To Figure Out Why Firefox Keeps Crashing Everytime I Try And Go To A Website. I Tried Doing The Steps In One Of The Forums But I Still Get Confused. The Thread Is: ntdll.dll@0x9c405 I Need Help

    Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish...
    It crashes all the time. It's just shit.
    Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers.
    You have failed immensely.
    FELL BAD, VERY BAD. IDIOTS.
    Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing)
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  • Aiyee! Firefox keeps crashing on me.

    Firefox keeps crashing on me again and again and again. . .
    == Crash ID(s) ==
    sqlite3VdbeExec
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

    <b>Lindus</b><br />
    Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead.<br />
    Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.<br />

  • Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

    For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

    If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
    (The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
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    * '''Firefox button -> Add-ons -> |Plugins|'''
    You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
    One very important question is how do you know Firefox is crashing ? <br/>will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
    On a general note the following articles may help with troubleshooting:
    * [[basic troubleshooting]]
    * [[troubleshooting extensions and themes]]
    * [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
    and if the problem is a true crash
    * see [[firefox crashes]]

  • Firefox keeps crashing after Lollipop update on HTC One M8. Won't even open!

    After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...

    ''heywillyla [[#question-1050933|said]]''
    <blockquote>
    After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...
    </blockquote>
    i would suggest the following steps:
    1. goto application manager, find firefox, press all available button to clear everything.
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    3. turn off the phone, boot into recovery mode and wipe the cache (this is NOT hard reset and you will not lose your stuff).
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  • Why does Firefox keep crashing with Mavericks?

    I don't want any answers on this, but I would strongly suggest that people should not download Mavericks. I did so today, March 22, and since then Firefox keeps crashing or going into the spinning wheel mode. Once it actually shut down my domputer. Clearly Apple updates are becoming as worthless as windows updates.

    I haven't had any issues with Firefox and Mavericks. The only issues I've had have been minor.
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  • My Firefox keeps crashing with flash websites

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    AdapterDeviceID: 0x0611
    AdapterVendorID: 0x10de
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    AvailablePhysicalMemory: 2675757056
    AvailableVirtualMemory: 1845903360
    BuildID: 20130409194949
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    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1367196491
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    D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 228
    StartupTime: 1368383939
    SystemMemoryUsePercentage: 23
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 2147352576
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    MSAFD Tcpip [RAW/IP] : 2 : 3 : mswsock.dll
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    MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] DATAGRAM 5 : 2 : 2 : mswsock.dll
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    MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] DATAGRAM 4 : 2 : 2 : mswsock.dll
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    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] DATAGRAM 0 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] SEQPACKET 1 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] DATAGRAM 1 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] SEQPACKET 2 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] DATAGRAM 2 : 2 : 2 : mswsock.dll
    Amplusnet LSP : 2 : 0 : C:\WINDOWS\system32\PCProxy.dll
    This report also contains technical information about the state of the application when it crashed.

    If you open a new tab in Firefox to the '''about:crashes''' page you may be able to click through to your crash data on the Mozilla's crash stats server. These page have a link you can post here for volunteers to take a look. Check the date/time on the crash, though, to make sure it is for the relevant time period.

  • Help! I have been using Mountain Lion but Finder and the App Store won't load and keeps crashing even after reinstalling the OS. How do to fix it?

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    Processor Name:     Intel Core i7
    Processor Speed:     2.7 GHz
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    Boot ROM Version:     MBP81.0047.B27
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    You need to check to make sure you are actually connected to the network.  Tap Settings > WiFi >and then tap the blue ">" next to the network name with checkmark.  You should see a complete set of IP address but if the router didn't issue you an IP address properly, you will see your touch IP address start with 169.x.  If this is the case, you are connected to the internal network but not to the web.
    First thing to do (while you are on that screen) is tap "Forget Network".  Then turn WiFi off.  Turn it back on and, if needed, tap Other and re-enter your network information.  If you continue to have problems, check with your IT department on Monday.
    In the meantime, your laptop and iTunes can be used to purchase apps and music.  Syncing them with your touch is a great way to get them installed while you are waiting for the answer on your WiFi problem.

  • Firefox keeps crashing and keep getting do not trust all sites on firefox

    Firefox keeps crashing and I keep getting this
    This Connection is Untrusted
    You have asked Firefox to connect securely to www.mozilla.org, but we can't confirm that your connection is secure.
    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
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    If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

    Hello,
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
    '''Note''': ''This will cause you to lose any Extensions and some Preferences.''
    *Open websites will not be saved in Firefox versions lower than 25.
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    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!
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