Firefox keeps crashing Help!

Hello I have been having problems with my firefox for about 5 days now. It never used to do this and I have uninstalled programs, went threw my extensions and plug ins, addons, everything I even reset firefox and it still does it. Sadly it will crash never send a report but will come back up that it crashed and asks me to restore tabs thats it. I do not know what else to do :(

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
#Enter ''about:crashes'' in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports. [[Image:aboutcrashes.png|width=520]]
#Copy the '''5''' most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Similar Messages

Firefox keeps crashing randomly. I've tried refreshing, reinstalling, and clearing redundant plugins. Help please...

Hi,
My Firefox keeps crashing, seemingly randomly. It could be when I open a new page, or when just reading through a page of text.
I've tried starting in safe mode, doing multiple refreshes, reinstalling Firefox, and disabling redundant plugins like multiple shockwave.
Any help would be appreciated. I love Firefox, but this has been making it extremely frustrating to use.
Here are just a few of the crash reports from the last few days:
bp-f563e7d2-6bc7-404b-b5f3-6e3c52150313 3/13/2015 9:34 AM
bp-ab85cc56-2160-4b73-b72a-3b26a2150313 3/13/2015 8:31 AM
bp-e77af796-5951-481e-9b83-128a32150313 3/13/2015 12:53 AM
bp-9bfdfff4-7ee4-482a-92db-d23b92150313 3/13/2015 12:36 AM
bp-11e08ebd-3700-45cb-a3c4-85c942150313 3/12/2015 10:06 PM
bp-9d66be85-0853-4740-9997-688b72150313 3/12/2015 8:15 PM
bp-1b71540a-4040-405d-81c5-cb95d2150313 3/12/2015 7:10 PM
bp-126758ea-b09f-4861-9f8f-8a8762150312 3/12/2015 3:32 PM
bp-1760c21f-893c-4c1e-bbe6-7a54b2150312 3/12/2015 12:00 PM
Thanks,
Josh

hi Josh, that looks like a crash triggered by your nvidia graphics driver in relation to hardware acceleration in firefox - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating the graphics driver]] for your model on the nvidia website, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).

Firefox keeps crashing on me everytime i try and go to a website. ive already tried the help on the forums

Im Trying To Figure Out Why Firefox Keeps Crashing Everytime I Try And Go To A Website. I Tried Doing The Steps In One Of The Forums But I Still Get Confused. The Thread Is: ntdll.dll@0x9c405 I Need Help

Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish...
It crashes all the time. It's just shit.
Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers.
You have failed immensely.
FELL BAD, VERY BAD. IDIOTS.
Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing)
Losers.

Firefox Keeps Crashing at random times

What I have done but doesn't solve my problems:
- I have create a new profile with firefox.exe -p
- I have used Safe Mode
- I have reset my firefox
- I am using the latest Firefox
- I am using the latest Flash
- I have disabled the hardware accelerator in Firefox
What is my problem?
My firefox keeps crashing at random times, I think I got the crashed when I load a Java thing in a web page or etc.
My 5 latest Crash ID report:
bp-634d6877-2a81-4040-a848-c67162150207
bp-36ad0368-c446-40f1-9d7c-de7fd2150207
bp-6e630dac-eda0-4dad-851d-47e302150207
bp-5e50ba84-8c6d-41ab-9d74-600f92150205
bp-17334509-b19e-4471-a04c-c0c542150205
Also, at random times, I got the message "Plugin container for firefox has stopped working".
Any help would be appreciate! Thanks before

The crash report flagged these programs;
Signature NlsAnsiToUnicode
Signature EMPTY: no crashing thread identified
Total Virtual Memory 2147352576
Available Virtual Memory 1629900800
System Memory Use Percentage 87
Available Page File 3267006464
Available Physical Memory 448856064
I've called the big guys to help you. Good luck.

Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing.

I have a Dell Windows 7 Professional 64-bit machine.
Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.)
I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22
AdapterVendorID: 0x8086
With the help of technicians I have tried the following fixes, none of which work:
Checked my video drivers.
Updated my Intel drivers.
Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items.
Clicked on Mozilla's "troubleshoot compatibility," which made some changes.
I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart.

RE: Firefox keeps crashing

I just bought an imac 27 in I3. My problem is that firefox keeps crashing on certain sites. I can bring those sites up on Safari without any problems. Any one else have this problem and how did you solve the problem? I really like Firefox and don't want to go to Safari. Thanks for your help. George

Try uninstalling Firefox and reinstalling it.

Firefox keeps crashing, how do I fix this?

Since today, Firefox keeps crashing as soon as I start using it, I've already looked for some ways to fix this online, but none of them helped.
My plug-ins are up to date, and I already reinstalled it, none of those things helped.
Can anyone tell me how to fix this?

A list of tools that you could use for scanning. Multiple and up to date tools need to be used.
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
* [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
For forum cross referencing purposes
* Reports for your Crash IDs bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 ....
* Crash Signature: StrChrIA
* Related bugs include
** 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
** 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

Firefox keeps crashing on me and I am not sure why.

Recently Firefox keeps crashing on me A LOT. It has already crashed three times in the past two hours. Any help would be appreciated. Here are some of the crash reports:
bp-4fa87ac3-462e-4c8b-b70b-0ae862140716 7/16/2014 2:13 AM
bp-bc1e7f0f-f371-4b76-a72b-c82ae2140716 7/16/2014 12:34 AM
bp-19b1d8dd-da0f-49d5-a604-7e6412140716 7/16/2014 12:28 AM
bp-385d9dfc-0cfc-4838-bfb0-572082140715 7/15/2014 3:05 PM
bp-fb331025-c6fb-4fe5-9172-4a2db2140715 7/15/2014 6:08 AM
bp-c374fc52-ec9c-4351-9bea-932cb2140715 7/15/2014 5:18 AM
bp-a356bb8b-8e6a-4dca-9da3-f94a72140715 7/15/2014 4:58 AM
bp-94ac0385-fac6-43fb-a8b4-b3ae42140715 7/15/2014 1:05 AM
bp-144bbfd8-7df1-4b2f-bcd7-f69572140715 7/14/2014 11:35 PM
bp-84926dc2-a4db-4537-88ca-12d592140715 7/14/2014 11:23 PM

These are out-of-memory crashes where all available memory is used up.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Aiyee! Firefox keeps crashing on me.

Firefox keeps crashing on me again and again and again. . .
== Crash ID(s) ==
sqlite3VdbeExec
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Lindus 
Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead. 
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

Firefox keeps crashing after Lollipop update on HTC One M8. Won't even open!

After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...

''heywillyla [[#question-1050933|said]]''
<blockquote>
After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...
</blockquote>
i would suggest the following steps:
1. goto application manager, find firefox, press all available button to clear everything.
if it doesn't work, proceed with:
2. uninstall firefox
3. turn off the phone, boot into recovery mode and wipe the cache (this is NOT hard reset and you will not lose your stuff).
4. reboot and reinstall firefox
hope it helps!

Why does Firefox keep crashing with Mavericks?

I don't want any answers on this, but I would strongly suggest that people should not download Mavericks. I did so today, March 22, and since then Firefox keeps crashing or going into the spinning wheel mode. Once it actually shut down my domputer. Clearly Apple updates are becoming as worthless as windows updates.

I haven't had any issues with Firefox and Mavericks. The only issues I've had have been minor.
I suggest you test in a new User. This will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.
CREATE A NEW USER
Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching
Do you still see the issue?
If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.
Download EtreCheck. It will display the important details of your system configuration and highlight old files you still might have around that will affect Mavericks. If you need help with the results, you can copy the results to the Clipboard. and paste on the fourm.
http://www.etresoft.com/etrecheck

Firefox keeps crashing. Signature - mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*)

Firefox keeps crashing unexpectedly. It doesn't matter which page I'm on, or what I'm doing. I last a few minutes and then it crashes without warning.
Any ideas?
This is the most recent signature I have for a crash report:
Signature - mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*)

Please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox keeps crashing UserCallWinProcCheckWow

firefox keeps crash and im trying to find out why. i installed a new version which didnt help.
the about:crashes says UserCallWinProcCheckWow
any idea whats causing it or how i can find out

another 13 crashes in the past 24 hours im sorry to say i have to give up with firefox.
bp-3ef5ece0-765e-4ea2-b117-705772101207 07/12/2010 12:00
bp-fcc03a74-7acb-4fe0-bbe0-478dc2101207 07/12/2010 11:59
bp-aefca4ef-b478-43ae-b215-d89b42101207 07/12/2010 11:42
bp-3149392e-ebff-44b6-be10-7fd782101207 07/12/2010 11:38
bp-967365c5-424a-4d61-bc57-7db8d2101207 07/12/2010 11:13
bp-abdbdff3-aa71-4718-a3af-9dd622101207 07/12/2010 11:05
bp-4ff554b6-d2fd-433d-abd2-3e2822101206 07/12/2010 00:31
bp-c2ee10a1-240f-4af7-b4ac-e011b2101206 07/12/2010 00:28
bp-ebada80a-de2c-4d2a-ba40-cdd4f2101206 07/12/2010 00:23
bp-cc7cfc03-0e3b-4906-899c-eba972101206 06/12/2010 13:04
bp-c8949f34-84c9-4a75-858e-5bcf32101206 06/12/2010 13:02
bp-35204205-7ad7-4bb3-b392-8bf8a2101206 06/12/2010 12:06
bp-d523e3e9-3fa0-4f09-87a7-471a42101206 06/12/2010 12:05

Firefox keeps crashing when I attach or right click photos.

When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.

Please update to the current Firefox 36 release.
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version.
*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 34 version that you currently run is no longer supported with security updates.
*It is important to update Firefox and add-ons to the latest version to get all security fixes.
You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/

Firefox keeps crashing Help!

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