Firefox keeps crashing in Windows 8.1

I got my new HP Envy laptop in December 2013, and ever since, I've had repeated crashes, more than 5 times a week, sometimes twice in a day. What information do you need from me to diagnose why this is happening?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

Similar Messages

Firefox keeps crashing in Windows 8

I just purchased a brand new computer with Windows 8 and I start to install all my regular applications including Firefox. However for some reason, most of the time I will launch Firefox and after a few moments it goes into Not Responding and when I get the option to go into Safe Mode or reset, safe mode crashes the same and resetting makes the program refuse to load at all, just sitting there as a background process.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Firefox keeps crashing! Windows 7, ff 19.0

Here are my latest crash reports:
bp-725f6e52-d7cc-4e98-a6c9-030d22130225 2/24/2013 7:32 PM
bp-c8b8581f-8806-432f-b1e0-9b4fc2130225 2/24/2013 7:31 PM
bp-082e2cf1-f6f2-4855-b0cf-38e7e2130225 2/24/2013 7:29 PM
bp-fe7299f9-f942-480e-8bb5-bebca2130225 2/24/2013 7:19 PM
bp-f7994f44-4331-4989-902d-dc6ff2130225 2/24/2013 4:43 PM
Help! And, thanks in advance!

hello, this crash is related to your graphics hardware - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics drivers]], or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in ''firefox > options > advanced > general''.

Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

Hi may you please ask a new question, sclutterd, it gives us troubleshooting info. Nightly is pretty unstable anyways.
* https://support.mozilla.org/en-US/questions/new

Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing on me

Firefox keeps crashing on me and I cant figure out why. Here are the links from the about:crashes window.
bp-a42fae46-917f-46ea-9a8f-101a421106176/17/20114:40 PMbp-60d55fb5-765b-4db1-9fe6-6ad2821106166/17/20112:34 AMbp-b650e1b9-3a7e-45c1-96f6-03d6e21106156/15/20118:05 PMbp-545e85ba-6f60-4575-a733-bdcbf21106156/15/20116:07 PMbp-c3687ee7-374d-470c-b149-c933721106156/15/20116:04 PM238c99f2-240f-4220-a351-356f6af545196/14/20119:57 PMbp-c7564813-3841-4336-9a1e-a289d21106146/14/20116:15 PMbp-629a386c-8a54-4e65-83ac-59edc21106146/14/20115:07 PMbp-674edf0f-5098-42b7-aca8-7184821106146/14/20115:02 PMbp-a90e5685-98df-463a-9fbd-1e90721106136/13/20117:32 PMbp-bb6ba867-c9d0-4d14-9601-649e821106126/12/20114:02 PMbp-9ab03f2e-60e1-4645-bea3-7a72121106126/12/20112:26 PMbp-408e5137-f80b-409d-8a46-5d12721106116/11/201110:31 AMbp-e13834ce-5db3-4c17-8295-1358621106106/10/20119:06 PMbp-a799c4e1-41bd-4026-af5b-0c3fd21106106/10/20119:05 PMbp-becbd8da-ca4b-4d45-bc99-1117e21106106/10/20119:00 PMbp-c6a7ffc9-e668-4ce7-8b32-5c4152110607

Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish...
It crashes all the time. It's just shit.
Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers.
You have failed immensely.
FELL BAD, VERY BAD. IDIOTS.
Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing)
Losers.

Firefox keeps crashing.

I have a Dell Windows 7 Professional 64-bit machine.
Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.)
I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22
AdapterVendorID: 0x8086
With the help of technicians I have tried the following fixes, none of which work:
Checked my video drivers.
Updated my Intel drivers.
Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items.
Clicked on Mozilla's "troubleshoot compatibility," which made some changes.
I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart.

Kdemod updated, konqueror can't open a link. firefox keep crashing

upate to the new kdemod. Everything gets improved. But konqueror can't open a link, keep openning a dialog asking whether to save to the disk or open with firefox.
My firefox keep crashing too. Don't know why? I think nothing to do with kdemod

The key might be Windows 7, not Explorer or Firefox.
Go to Start menu and pick "Default Programs" Choose "Set Your Default Programs". Select "Firefox" from the list to the left Click on "Set this program as default"
Without exiting window, choose "Thunderbird" from same list at the left. Click "Set this program as default"
You can do this with as many programs as you like.
Then click "OK" button at bottom right of window.
I did not have to reboot. Hope this works for you!

Firefox keeps crashing on me and I am not sure why.

Recently Firefox keeps crashing on me A LOT. It has already crashed three times in the past two hours. Any help would be appreciated. Here are some of the crash reports:
bp-4fa87ac3-462e-4c8b-b70b-0ae862140716 7/16/2014 2:13 AM
bp-bc1e7f0f-f371-4b76-a72b-c82ae2140716 7/16/2014 12:34 AM
bp-19b1d8dd-da0f-49d5-a604-7e6412140716 7/16/2014 12:28 AM
bp-385d9dfc-0cfc-4838-bfb0-572082140715 7/15/2014 3:05 PM
bp-fb331025-c6fb-4fe5-9172-4a2db2140715 7/15/2014 6:08 AM
bp-c374fc52-ec9c-4351-9bea-932cb2140715 7/15/2014 5:18 AM
bp-a356bb8b-8e6a-4dca-9da3-f94a72140715 7/15/2014 4:58 AM
bp-94ac0385-fac6-43fb-a8b4-b3ae42140715 7/15/2014 1:05 AM
bp-144bbfd8-7df1-4b2f-bcd7-f69572140715 7/14/2014 11:35 PM
bp-84926dc2-a4db-4537-88ca-12d592140715 7/14/2014 11:23 PM

These are out-of-memory crashes where all available memory is used up.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Aiyee! Firefox keeps crashing on me.

Firefox keeps crashing on me again and again and again. . .
== Crash ID(s) ==
sqlite3VdbeExec
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Lindus 
Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead. 
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

Firefox keeps crashing when I search something up on Google

Firefox keeps crashing when I search something up on Google. The homepage for Google works fine but once I search for anything, the program just freezes. Whats wrong? I am running the new Firefox 4.0, Windows 7 64-bit. This problem never happened with Firefox 3.6

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Why does Firefox keep crashing with Mavericks?

I don't want any answers on this, but I would strongly suggest that people should not download Mavericks. I did so today, March 22, and since then Firefox keeps crashing or going into the spinning wheel mode. Once it actually shut down my domputer. Clearly Apple updates are becoming as worthless as windows updates.

I haven't had any issues with Firefox and Mavericks. The only issues I've had have been minor.
I suggest you test in a new User. This will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.
CREATE A NEW USER
Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching
Do you still see the issue?
If yes, then the problem is with your base files.
If no, then the problem is in your User's folder.
Download EtreCheck. It will display the important details of your system configuration and highlight old files you still might have around that will affect Mavericks. If you need help with the results, you can copy the results to the Clipboard. and paste on the fourm.
http://www.etresoft.com/etrecheck

My Firefox keeps crashing with flash websites

My Firefox keeps crashing with flash enabled websites. I disabled all plugins and addons and keeps doing it. Cannot browse the web for more than a couple minutes without a crash. Crash reports is basically always the same with the exception of the site where the crashing event is triggered.
AdapterDeviceID: 0x0611
AdapterVendorID: 0x10de
Add-ons: savesession%40noasobi.net:1.3.1.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1
AvailablePageFile: 4720615424
AvailablePhysicalMemory: 2675757056
AvailableVirtualMemory: 1845903360
BuildID: 20130409194949
CrashTime: 1368383965
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1367196491
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0611, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.8618
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 228
StartupTime: 1368383939
SystemMemoryUsePercentage: 23
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: http://www.youtube.com/
Vendor: Mozilla
Version: 20.0.1
Winsock_LSP: Amplusnet LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
Amplusnet LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\PCProxy.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : mswsock.dll
RSVP UDP Service Provider : 6 : 2 : mswsock.dll
RSVP TCP Service Provider : 6 : 1 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] SEQPACKET 5 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] DATAGRAM 5 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] SEQPACKET 4 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] DATAGRAM 4 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] SEQPACKET 3 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] DATAGRAM 3 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] SEQPACKET 0 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] DATAGRAM 0 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] SEQPACKET 1 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] DATAGRAM 1 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] SEQPACKET 2 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] DATAGRAM 2 : 2 : 2 : mswsock.dll
Amplusnet LSP : 2 : 0 : C:\WINDOWS\system32\PCProxy.dll
This report also contains technical information about the state of the application when it crashed.

If you open a new tab in Firefox to the '''about:crashes''' page you may be able to click through to your crash data on the Mozilla's crash stats server. These page have a link you can post here for volunteers to take a look. Check the date/time on the crash, though, to make sure it is for the relevant time period.

Firefox keeps crashing contantly

My firefox keeps crashing. Sometimes only few seconds after I restart.
I'm using Firefox 19; windows 8 x64
These are the crash reports
<pre><nowiki>bp-997a1d48-a9be-4699-9f53-172ca2130222 2/23/2013 2:14 AM
bp-22524104-4d5a-41ba-88a1-c135e2130222 2/23/2013 2:13 AM
bp-25e6dd68-4cd6-4170-8980-54d232130222 2/23/2013 2:12 AM
bp-531ae2d3-2fc2-4305-ae98-805932130222 2/23/2013 2:05 AM
bp-72db2848-5693-4b5f-815b-f413f2130222 2/23/2013 2:05 AM
bp-69035508-9749-41a5-b3c6-6b5af2130222 2/23/2013 1:58 AM
bp-355597c2-db95-4f00-9b82-273a62130222 2/23/2013 1:56 AM
bp-a0ada8ee-9a4c-47c8-8a79-381242130222 2/23/2013 1:50 AM
bp-e8abab3c-3840-4d95-8907-5b92b2130222 2/23/2013 1:45 AM
</nowiki></pre>

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...
the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]]
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/
the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Firefox keeps crashing, especially in google

Firefox keeps crashing, especially when I try to search in google.

This looks more like a problem with the Arial Black font.
Maybe you can reinstall this font or temporarily uninstall it.
Try to refresh the font registry by reinstalling corrupted fonts. 
Open Control Panel > Fonts 
Choose > File > Install new Font 
Browse to the C:\windows\fonts folder 
Click "Select All" to select all fonts or select only specific fonts that you want to refresh 
Click Install to install and refresh all selected fonts. 
You can press the Alt key and click the Yes button to confirm that you want to replace the fonts. 
http://windows.microsoft.com/en-US/windows-vista/Install-or-uninstall-fonts

Firefox keeps crashing in Windows 8.1

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