Firefox keeps crashing. May be a plugin or flash issue.

Firefox crashes from time to time. Its hard for me to troubleshoot this because I can't reason out why it is crashing. Usually happens when flash related things are concerned. Sometimes it also crashes in general. I already tried most of the suggestions online without any good results.
Here is the report ID and the date for the latest crash submission:
bp-45d28617-cf49-4c2e-98e2-583fe2140718 7/18/2014 12:34 AM

Closing duplicate thread. Please await replies at [/questions/1011288]

Similar Messages

  • Firefox keeps crashing randomly. I've tried refreshing, reinstalling, and clearing redundant plugins. Help please...

    Hi,
    My Firefox keeps crashing, seemingly randomly. It could be when I open a new page, or when just reading through a page of text.
    I've tried starting in safe mode, doing multiple refreshes, reinstalling Firefox, and disabling redundant plugins like multiple shockwave.
    Any help would be appreciated. I love Firefox, but this has been making it extremely frustrating to use.
    Here are just a few of the crash reports from the last few days:
    bp-f563e7d2-6bc7-404b-b5f3-6e3c52150313 3/13/2015 9:34 AM
    bp-ab85cc56-2160-4b73-b72a-3b26a2150313 3/13/2015 8:31 AM
    bp-e77af796-5951-481e-9b83-128a32150313 3/13/2015 12:53 AM
    bp-9bfdfff4-7ee4-482a-92db-d23b92150313 3/13/2015 12:36 AM
    bp-11e08ebd-3700-45cb-a3c4-85c942150313 3/12/2015 10:06 PM
    bp-9d66be85-0853-4740-9997-688b72150313 3/12/2015 8:15 PM
    bp-1b71540a-4040-405d-81c5-cb95d2150313 3/12/2015 7:10 PM
    bp-126758ea-b09f-4861-9f8f-8a8762150312 3/12/2015 3:32 PM
    bp-1760c21f-893c-4c1e-bbe6-7a54b2150312 3/12/2015 12:00 PM
    Thanks,
    Josh

    hi Josh, that looks like a crash triggered by your nvidia graphics driver in relation to hardware acceleration in firefox - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating the graphics driver]] for your model on the nvidia website, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).

  • Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

    For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

    If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
    (The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
    Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
    Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
    * '''Firefox button -> Add-ons -> |Plugins|'''
    You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
    One very important question is how do you know Firefox is crashing ? <br/>will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
    On a general note the following articles may help with troubleshooting:
    * [[basic troubleshooting]]
    * [[troubleshooting extensions and themes]]
    * [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
    and if the problem is a true crash
    * see [[firefox crashes]]

  • Firefox keeps crashing when I search something up on Google

    Firefox keeps crashing when I search something up on Google. The homepage for Google works fine but once I search for anything, the program just freezes. Whats wrong? I am running the new Firefox 4.0, Windows 7 64-bit. This problem never happened with Firefox 3.6

    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    * https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    * http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.com/kb/Firefox+crashes
    * https://support.mozilla.com/en-US/kb/latest-firefox-issues
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
    See:
    * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    * https://support.mozilla.com/kb/Mozilla+Crash+Reporter
    * https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

  • My Firefox keeps crashing with flash websites

    My Firefox keeps crashing with flash enabled websites. I disabled all plugins and addons and keeps doing it. Cannot browse the web for more than a couple minutes without a crash. Crash reports is basically always the same with the exception of the site where the crashing event is triggered.
    AdapterDeviceID: 0x0611
    AdapterVendorID: 0x10de
    Add-ons: savesession%40noasobi.net:1.3.1.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1
    AvailablePageFile: 4720615424
    AvailablePhysicalMemory: 2675757056
    AvailableVirtualMemory: 1845903360
    BuildID: 20130409194949
    CrashTime: 1368383965
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1367196491
    Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0611, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.8618
    D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 228
    StartupTime: 1368383939
    SystemMemoryUsePercentage: 23
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 2147352576
    URL: http://www.youtube.com/
    Vendor: Mozilla
    Version: 20.0.1
    Winsock_LSP: Amplusnet LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
    Amplusnet LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\PCProxy.dll
    MSAFD Tcpip [TCP/IP] : 2 : 1 : mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 : mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : mswsock.dll
    RSVP TCP Service Provider : 6 : 1 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] SEQPACKET 5 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] DATAGRAM 5 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] SEQPACKET 4 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] DATAGRAM 4 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] SEQPACKET 3 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] DATAGRAM 3 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] SEQPACKET 0 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] DATAGRAM 0 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] SEQPACKET 1 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] DATAGRAM 1 : 2 : 2 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] SEQPACKET 2 : 2 : 5 : mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] DATAGRAM 2 : 2 : 2 : mswsock.dll
    Amplusnet LSP : 2 : 0 : C:\WINDOWS\system32\PCProxy.dll
    This report also contains technical information about the state of the application when it crashed.

    If you open a new tab in Firefox to the '''about:crashes''' page you may be able to click through to your crash data on the Mozilla's crash stats server. These page have a link you can post here for volunteers to take a look. Check the date/time on the crash, though, to make sure it is for the relevant time period.

  • Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

    Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

    Hi may you please ask a new question, sclutterd, it gives us troubleshooting info. Nightly is pretty unstable anyways.
    * https://support.mozilla.org/en-US/questions/new

  • Firefox Keeps Crashing at random times

    What I have done but doesn't solve my problems:
    - I have create a new profile with firefox.exe -p
    - I have used Safe Mode
    - I have reset my firefox
    - I am using the latest Firefox
    - I am using the latest Flash
    - I have disabled the hardware accelerator in Firefox
    What is my problem?
    My firefox keeps crashing at random times, I think I got the crashed when I load a Java thing in a web page or etc.
    My 5 latest Crash ID report:
    bp-634d6877-2a81-4040-a848-c67162150207
    bp-36ad0368-c446-40f1-9d7c-de7fd2150207
    bp-6e630dac-eda0-4dad-851d-47e302150207
    bp-5e50ba84-8c6d-41ab-9d74-600f92150205
    bp-17334509-b19e-4471-a04c-c0c542150205
    Also, at random times, I got the message "Plugin container for firefox has stopped working".
    Any help would be appreciate! Thanks before

    The crash report flagged these programs;
    Signature NlsAnsiToUnicode
    Signature EMPTY: no crashing thread identified
    Total Virtual Memory 2147352576
    Available Virtual Memory 1629900800
    System Memory Use Percentage 87
    Available Page File 3267006464
    Available Physical Memory 448856064
    I've called the big guys to help you. Good luck.

  • Aiyee! Firefox keeps crashing on me.

    Firefox keeps crashing on me again and again and again. . .
    == Crash ID(s) ==
    sqlite3VdbeExec
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

    <b>Lindus</b><br />
    Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead.<br />
    Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.<br />

  • Ever since last Fri's update Firefox keeps crashing on most websites I visit. I've had no response to all the crash reports.

    I'm operating a new laptop using Windows 7. Ever since the update last Fri, Firefox keeps crashing on most websites I visit. It's very frustrating. I've browsed to folder C:\Program Files\Mozilla Firefox\components but there is no file nsBrowserOpt.dll.

    Mozilla do not respond to crash reports that have been submitted. they are used to help analyze the causes of the crashing in order to make Firefox more stable.
    Can you post some of the recent crash report IDs as shown in the [[Firefox crashes]] article, that may help somebody identify the cause of your crashes.

  • Firefox keeps crashing. Here are the crash reports: bp-d5d4e360-cc6f-4313-85fc-0cc6621305305/30/201311:08 AMbp-c3374347-3873-4fb2-86b7-be3f021305305/30/201310:3

    Firefox keeps crashing. The only way I can open window is in safe mode. Here are the crash reports:
    <pre><nowiki>
    bp-d5d4e360-cc6f-4313-85fc-0cc6621305305/30/201311:08 AM
    bp-c3374347-3873-4fb2-86b7-be3f021305305/30/201310:34 AM
    bp-39eb4414-78bd-4a33-ade3-3acd521305305/30/201310:33 AM
    bp-7c3de68c-5acf-44cf-b448-07ac021305305/30/201310:33 AM
    bp-031ea915-70bb-4a2a-8433-08d0321305305/30/201310:33 AM</nowiki></pre>

    Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.
    That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.
    You can also try to uninstall Windows update KB2670838 if you have this update.
    *http://support.microsoft.com/kb/2670838
    Try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://hacks.mozilla.org/2010/09/hardware-acceleration/

  • Firefox keeps crashing on me

    Firefox keeps crashing on me and I cant figure out why. Here are the links from the about:crashes window.
    bp-a42fae46-917f-46ea-9a8f-101a421106176/17/20114:40 PMbp-60d55fb5-765b-4db1-9fe6-6ad2821106166/17/20112:34 AMbp-b650e1b9-3a7e-45c1-96f6-03d6e21106156/15/20118:05 PMbp-545e85ba-6f60-4575-a733-bdcbf21106156/15/20116:07 PMbp-c3687ee7-374d-470c-b149-c933721106156/15/20116:04 PM238c99f2-240f-4220-a351-356f6af545196/14/20119:57 PMbp-c7564813-3841-4336-9a1e-a289d21106146/14/20116:15 PMbp-629a386c-8a54-4e65-83ac-59edc21106146/14/20115:07 PMbp-674edf0f-5098-42b7-aca8-7184821106146/14/20115:02 PMbp-a90e5685-98df-463a-9fbd-1e90721106136/13/20117:32 PMbp-bb6ba867-c9d0-4d14-9601-649e821106126/12/20114:02 PMbp-9ab03f2e-60e1-4645-bea3-7a72121106126/12/20112:26 PMbp-408e5137-f80b-409d-8a46-5d12721106116/11/201110:31 AMbp-e13834ce-5db3-4c17-8295-1358621106106/10/20119:06 PMbp-a799c4e1-41bd-4026-af5b-0c3fd21106106/10/20119:05 PMbp-becbd8da-ca4b-4d45-bc99-1117e21106106/10/20119:00 PMbp-c6a7ffc9-e668-4ce7-8b32-5c4152110607

    Firefox used to be excellent, over the past year it has become the biggest pile of crap ever imagined. The plug in container....rubbish...
    It crashes all the time. It's just shit.
    Firefox used to be the best and now it is basically a massive pile of crap, you should sack all your programmers.
    You have failed immensely.
    FELL BAD, VERY BAD. IDIOTS.
    Everyone I know has uninstalled your pathetic browser. Just don't bother if you can't compete anymore. The best solution now it to use another browser. That is what advice I will give to anyone from now on (being everyone that uses firfox because they all say the same thing)
    Losers.

  • Firefox keeps crashing.

    I have a Dell Windows 7 Professional 64-bit machine.
    Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.)
    I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22
    AdapterVendorID: 0x8086
    With the help of technicians I have tried the following fixes, none of which work:
    Checked my video drivers.
    Updated my Intel drivers.
    Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items.
    Clicked on Mozilla's "troubleshoot compatibility," which made some changes.
    I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

    '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
    While you are in safe mode;
    Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
    Followed by;
    Windows; '''Tools > Options'''
    Linux; '''Edit > Preferences'''
    Mac; ''application name'' '''> Preferences'''
    Then '''Advanced > General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites and see if there is still a problem. Then restart.

  • Kdemod updated, konqueror can't open a link. firefox keep crashing

    upate to the new kdemod. Everything gets improved. But konqueror can't open a link, keep openning a dialog asking whether to save to the disk or open with firefox.
    My firefox keep crashing too. Don't know why? I think nothing to do with kdemod

    The key might be Windows 7, not Explorer or Firefox.
    Go to Start menu and pick "Default Programs" Choose "Set Your Default Programs". Select "Firefox" from the list to the left Click on "Set this program as default"
    Without exiting window, choose "Thunderbird" from same list at the left. Click "Set this program as default"
    You can do this with as many programs as you like.
    Then click "OK" button at bottom right of window.
    I did not have to reboot. Hope this works for you!

  • RE: Firefox keeps crashing

    I just bought an imac 27 in I3. My problem is that firefox keeps crashing on certain sites. I can bring those sites up on Safari without any problems. Any one else have this problem and how did you solve the problem? I really like Firefox and don't want to go to Safari. Thanks for your help. George

    Try uninstalling Firefox and reinstalling it.

  • Firefox keeps crashing, how do I fix this?

    Since today, Firefox keeps crashing as soon as I start using it, I've already looked for some ways to fix this online, but none of them helped.
    My plug-ins are up to date, and I already reinstalled it, none of those things helped.
    Can anyone tell me how to fix this?

    A list of tools that you could use for scanning. Multiple and up to date tools need to be used.
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    * [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
    * [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
    For forum cross referencing purposes
    * Reports for your Crash IDs <br /> bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611<br /> bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 ....
    * Crash Signature: StrChrIA
    * Related bugs include
    ** 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
    ** 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

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