Firefox keeps crashing on start

Deleted & reinstalled but no change. Also deleted profile folder from applications support folder but still crashing on startup

Hello dan197, we're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
''' Click the '''Finder''' icon in the dock. On the menu bar, click the '''Go''' menu, hold down the '''option''' or '''alt''' key and select '''Library'''. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
#Open the 5 most recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Similar Messages

Firefox keeps crashing on start-up

Since Sunday evening (3-3-13) Firefox immediately crashes when I try to start: The windows that is opened just freezes and sometimes it doesn't even open at all (although the process is running).
Curious thing is that when I remove Firefox and re-install it, it works completely fine UNTIL I close the browser and try to open it again. Then it's back to crashing again.
Firefox also crashes when starting it in safe mode and it even crashes if I try to make a new profile. Basically, every Firefox thing crashes. When I boot Windows in safe mode the browser runs fine again though.
No crash reports are created so I can't provide those.

Hello, if it works in Windows Safe mode there is a problem with other software, likely security software or a system driver, that is running on your pc. Make sure that you have the latest updates of your security software.
If you like use the Autoruns utility and check which software and services gets started, but be careful if you want to disable a specific service : http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
thank you

Firefox keeps crashing upon starting, how do I stop this?

My PC crashed some days ago, after rebooting firefox was no longer working. It does start up, but doesn't allow me to do anything and after a few seconds it crashes and shows the error report, often this already happens the second I try to fire up firefox. I have tried rebooting my PC several times thinking this was the issue. After the problems continued I have uninstalled firefox, making sure no traces of firefox were left anywhere for old data to be around and it spiraling into the same error, I have tried installing an older version of firefox but it still crashes upon opening. It opens 2 tabs of which 1 will probably be the congratulations you have succesfully installed firefox and the other being the home page, however I can't confirm this as they don't load. The same goes for the TOR browser which works on a FF basis. I don't know what could fix the issue and hope for some answers that will solve the issue.
Cheers and thanks in advance.

It looks like you may me having an issue from what I could intially see with an add-on or extension which is causing the crash. Restart FF in safe mode to see if this fixes the issue
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Why does firefox keep crashing? I ran a scan and there was no spyware or malware. I uninstalled and reinstalled firefox. It doesn't happen in safe mode.

For some unknown reason firefox keeps crashing on my laptop computer. I mostly just use the internet for surfing and for emailing. It is very frustrating when I am trying to write an email and firefox crashes. I have unistalled and reinstalled firefox. I ran a McAfee scan on the computer and it has no problems with spyware or malware. It doesn't crash in safemode either. I am in safe mode now otherwise it would have crashed multiple times while getting to this page and typing this message.

If Firefox crashes frequently but stops crashing when you are in Safe Mode that is a pretty sure sign that there is something wrong with your individual setup of Firefox on your Windows 7 machine.
(The 99 others claiming to have the same problem this week probably have their own distinct and separate problems - if you are one of those 99 it may make sense to start your own questions about your problems, if you do not see suitable answers).
Many malware problems would continue even in Firefox's [[safe mode]], so the good news is that malware may not be your problem.
Note that safe mode does not disable plugins, you may wish to consider testing with your plugins disabled, just in case they are interacting with something. To temporarily disable plugins use
* '''Firefox button -> Add-ons -> |Plugins|'''
You do not list the Firefox extensions that are in use, maybe one of them is a problem. I suggest you try Firefox with half of them disabled, if that solves the problem, the troublesome add-on may be in the other half, disable them all and then try with half of the other half enabled. (If you have more than a handful of add-ons it is faster testing like that than enabling or disabling one at a time)
One very important question is how do you know Firefox is crashing ? will you please explain exactly what happens, and what if any error messages you are seeing. (If firefox freezes/hangs that may be different from Firefox or the OS crashing, and require different solutions).
On a general note the following articles may help with troubleshooting:
* [[basic troubleshooting]]
* [[troubleshooting extensions and themes]]
* [[http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29]]
and if the problem is a true crash
* see [[firefox crashes]]

Firefox keeps crashing.

I have a Dell Windows 7 Professional 64-bit machine.
Firefox keeps crashing. "Sorry. Firefox had to close. We'll try to restore your page." (Not exact message.)
I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22
AdapterVendorID: 0x8086
With the help of technicians I have tried the following fixes, none of which work:
Checked my video drivers.
Updated my Intel drivers.
Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items.
Clicked on Mozilla's "troubleshoot compatibility," which made some changes.
I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.

'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart.

Kdemod updated, konqueror can't open a link. firefox keep crashing

upate to the new kdemod. Everything gets improved. But konqueror can't open a link, keep openning a dialog asking whether to save to the disk or open with firefox.
My firefox keep crashing too. Don't know why? I think nothing to do with kdemod

The key might be Windows 7, not Explorer or Firefox.
Go to Start menu and pick "Default Programs" Choose "Set Your Default Programs". Select "Firefox" from the list to the left Click on "Set this program as default"
Without exiting window, choose "Thunderbird" from same list at the left. Click "Set this program as default"
You can do this with as many programs as you like.
Then click "OK" button at bottom right of window.
I did not have to reboot. Hope this works for you!

Firefox keeps crashing, how do I fix this?

Since today, Firefox keeps crashing as soon as I start using it, I've already looked for some ways to fix this online, but none of them helped.
My plug-ins are up to date, and I already reinstalled it, none of those things helped.
Can anyone tell me how to fix this?

A list of tools that you could use for scanning. Multiple and up to date tools need to be used.
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner: (for adware)]
* [http://www.kaspersky.com/security-scan Kaspersky Free security scan]
For forum cross referencing purposes
* Reports for your Crash IDs bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 bp-a7bc11d2-3c9d-4cf7-87b2-aea822140611 ....
* Crash Signature: StrChrIA
* Related bugs include
** 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
** 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

Firefox keeps crashing on me and I am not sure why.

Recently Firefox keeps crashing on me A LOT. It has already crashed three times in the past two hours. Any help would be appreciated. Here are some of the crash reports:
bp-4fa87ac3-462e-4c8b-b70b-0ae862140716 7/16/2014 2:13 AM
bp-bc1e7f0f-f371-4b76-a72b-c82ae2140716 7/16/2014 12:34 AM
bp-19b1d8dd-da0f-49d5-a604-7e6412140716 7/16/2014 12:28 AM
bp-385d9dfc-0cfc-4838-bfb0-572082140715 7/15/2014 3:05 PM
bp-fb331025-c6fb-4fe5-9172-4a2db2140715 7/15/2014 6:08 AM
bp-c374fc52-ec9c-4351-9bea-932cb2140715 7/15/2014 5:18 AM
bp-a356bb8b-8e6a-4dca-9da3-f94a72140715 7/15/2014 4:58 AM
bp-94ac0385-fac6-43fb-a8b4-b3ae42140715 7/15/2014 1:05 AM
bp-144bbfd8-7df1-4b2f-bcd7-f69572140715 7/14/2014 11:35 PM
bp-84926dc2-a4db-4537-88ca-12d592140715 7/14/2014 11:23 PM

These are out-of-memory crashes where all available memory is used up.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Aiyee! Firefox keeps crashing on me.

Firefox keeps crashing on me again and again and again. . .
== Crash ID(s) ==
sqlite3VdbeExec
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Lindus 
Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead. 
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.

Firefox keeps crashing when I try to launch it. I uninstalled the program, but now when I try to download it from your website the download freezes with 1 second left. This has happened several times.

firefox keeps crashing when I try to launch it. I uninstalled the program, but now when I try to download it from your website the download freezes with 1 second left. This has happened several times.

Hello Deb,
Something fishy going on with those particular files. But without looking at them directly I couldn't say what. Usually in a case like this the problem is some of the metadata that is attached to the file. Where did these files come from? A camera, a scanner, the internet?
An explanation about the Watched Folder function: It looks for changes to a folder, not just automatically grabbing whatever files are in it. Generally, you want to select an empty folder as a Watch Folder. Once this has been set up, as you add files to this folder they will be imported into the Organizer. If you start with a folder full of images, those will be ignored, any new items will be added.
-Brett

Firefox keeps crashing. Signature - mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*)

Firefox keeps crashing unexpectedly. It doesn't matter which page I'm on, or what I'm doing. I last a few minutes and then it crashes without warning.
Any ideas?
This is the most recent signature I have for a crash report:
Signature - mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*)

Please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox keeps crashing when I attach or right click photos.

When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.

Please update to the current Firefox 36 release.
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version.
*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 34 version that you currently run is no longer supported with security updates.
*It is important to update Firefox and add-ons to the latest version to get all security fixes.
You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/

Firefox keeps crashing randomly. I've tried refreshing, reinstalling, and clearing redundant plugins. Help please...

Hi,
My Firefox keeps crashing, seemingly randomly. It could be when I open a new page, or when just reading through a page of text.
I've tried starting in safe mode, doing multiple refreshes, reinstalling Firefox, and disabling redundant plugins like multiple shockwave.
Any help would be appreciated. I love Firefox, but this has been making it extremely frustrating to use.
Here are just a few of the crash reports from the last few days:
bp-f563e7d2-6bc7-404b-b5f3-6e3c52150313 3/13/2015 9:34 AM
bp-ab85cc56-2160-4b73-b72a-3b26a2150313 3/13/2015 8:31 AM
bp-e77af796-5951-481e-9b83-128a32150313 3/13/2015 12:53 AM
bp-9bfdfff4-7ee4-482a-92db-d23b92150313 3/13/2015 12:36 AM
bp-11e08ebd-3700-45cb-a3c4-85c942150313 3/12/2015 10:06 PM
bp-9d66be85-0853-4740-9997-688b72150313 3/12/2015 8:15 PM
bp-1b71540a-4040-405d-81c5-cb95d2150313 3/12/2015 7:10 PM
bp-126758ea-b09f-4861-9f8f-8a8762150312 3/12/2015 3:32 PM
bp-1760c21f-893c-4c1e-bbe6-7a54b2150312 3/12/2015 12:00 PM
Thanks,
Josh

hi Josh, that looks like a crash triggered by your nvidia graphics driver in relation to hardware acceleration in firefox - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating the graphics driver]] for your model on the nvidia website, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).

Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

Firefox keeps crashing now that I have Windows 8. I have updatd my Adobe Flash and am not sure what the problem is. Very frustrating.

Hi may you please ask a new question, sclutterd, it gives us troubleshooting info. Nightly is pretty unstable anyways.
* https://support.mozilla.org/en-US/questions/new

Firefox Keeps Crashing at random times

What I have done but doesn't solve my problems:
- I have create a new profile with firefox.exe -p
- I have used Safe Mode
- I have reset my firefox
- I am using the latest Firefox
- I am using the latest Flash
- I have disabled the hardware accelerator in Firefox
What is my problem?
My firefox keeps crashing at random times, I think I got the crashed when I load a Java thing in a web page or etc.
My 5 latest Crash ID report:
bp-634d6877-2a81-4040-a848-c67162150207
bp-36ad0368-c446-40f1-9d7c-de7fd2150207
bp-6e630dac-eda0-4dad-851d-47e302150207
bp-5e50ba84-8c6d-41ab-9d74-600f92150205
bp-17334509-b19e-4471-a04c-c0c542150205
Also, at random times, I got the message "Plugin container for firefox has stopped working".
Any help would be appreciate! Thanks before

The crash report flagged these programs;
Signature NlsAnsiToUnicode
Signature EMPTY: no crashing thread identified
Total Virtual Memory 2147352576
Available Virtual Memory 1629900800
System Memory Use Percentage 87
Available Page File 3267006464
Available Physical Memory 448856064
I've called the big guys to help you. Good luck.

Firefox keeps crashing on start

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